I would highly not recommend this only store it took 20 days before they even ship the item out 20 days and they just started shipping it so i have to wait till arrives now. The item i ordered was a cooler master heatsink that was on back order there site said 5-7 days but i waited 20. They didn't even offer any time of apology for taking so long some other website may do. I'm never going to order from them again they may had had a lower price of 5 dollars towards there competition on this heat sink but its not worth waiting 20 days just to receive it.

Terrible customer service!  
 
Don't believe a word of what you see on their site about their superior ordering and tracking system. I ordered a $200+ microwave and received a confirmation immediately that my order had been received. Two days later I received another message telling me my order had been submitted to one of their regional warehouses for execution. Then... NOTHING. Finally six days after my order I called them to inquire about the status of my order. I was told the item was out-of-stock and would be shipped about two weeks in the future.  
 
This was after their website, AT THE TIME OF MY ORDER, claimed they had four of the items in stock. I then canceled my order and was told I would receive an e-mail confirmation regarding the cancellation. More than two hours later, I had not received such a confirmation, so I went to their website and it showed it still as an active order. I will never order anything from them in the future.

Customer service called to inform me my order could not be completed due to lack of address verification. Interestingly, they had processed an order for me 2 weeks ago with no problem. The supervisor refused to call the bank for account ownership verification so I had to cancel the order. Sad for them they lost another customer in this depressed economic situation.

I ordered a Wacom Bamboo that was listed as "In Stock" on their website. I received an email 3 days later saying it would be shipping from the regional warehouse and would ship 10/12/09, I was upset because it was for a birthday present and now it would be late, but at least it was ordered. I called to confirm that it had shipped out on 10/14 and was informed that the item was discontinued, no one bothered to inform me of this.  
So now I have to go out and find this somewhere, the present is already late and now I'm mad.  
Don't order from them if you can avoid it, especially if you must have it by a certain date. Do not trust the "in stock" label on their website.

No required software (CD) provided with the hardware (printer sharing switch). No refund without manufacturing packaging. Manufacturing support asked did I insert the CD. ould not let me  
cancel the order even though the CD was not shipped.  
 
ordered a printer sharing switch. It came without the needed software. Even the written operating instructions state insert CD before hooking up the switch.  
They did not think the switch came with a CD.

Ordered this item nearly a month ago. I am a teacher and publish a magazine so I need a printer. Price looked good, but now a month later no printer. This company promises results but does not provide them. They tell me the expected shipping date is 10/2/2009, but that has come and gone with no notice from Provantage. If you want your goods in a timely fashion shop a local store-don't use these guys.

I ordered a simple, common, readily available usb cable. I ordered on the 9th of August...Received it today, October 2 by Fed Ex.  
 
Yup, speedy delivery right there..

I ordered a part from them to get one of my old computers back up which has really important information about my business on it. I did not hear any thing till 09/22/09 and they told me it is a new item. today i got a email that was to tell me my order was canceled due to it being a discontinued item. To me it sounds like some one made a mistake on the price and they are trying to cover it up. They wasted my time and now i have to wait for a refund if it ever comes. The company needs to be shut down due to fraud.

Placing an online order with an unfamiliar website can feel like being lead through a busy intersection while blindfolded. You have to trust the person who is leading you. That's why when an internet vendor makes claims about it's services, i feel they should live up to them.  
 
Provantage.com makes the following claims: "Realtime Inventory", "No one can get your orders to you faster than we can!"), and "Most orders are sourced, filled and confirmed within minutes."  
 
However, none of these claims seem to apply to a recent order I placed.  
 
For several weeks I had been searching for an accessory for my camcorder. The Canon DM-100 shotgun mic has been backordered on most online storefronts. Then, I found it listed on Provantage, and to my surprise, the listing stated there were 15 units in Stock.  
 
However, I was skeptical since I had seen similar claims on other websites, which proved contrary after placing an order. So, I called Provantage customer server and asked if the item was in stock. I was told that it was and the inventory on the website is listed in realtime.  
 
So I placed my order around noon and almost immediately received a confirmation email. The email contained a link to the "Real-time Status of this Order." I checked the status, which said Processing.  
 
The next morning I checked the "Real-time Status" again, and it still said processing. This started to concern me. So, I picked up the phone and called. I was greeted by the after-hours voicemail even though it was 8:50 AM EST. The voicemail states regular hours are between 8:30 and 5 EST. Oh well. I'll call back.  
 
30 minutes later I was connected to a customer service representative. I gave him my order number and asked if the item will ship today. He told me as soon as my payment is approved they will ship the item today.  
 
Just out of curiosity, I checked the Real-time Status again at noon. The status now said "order has been sent to specialist for further processing." Strange. I called back to inquire what this meant. I was told that although there were units available when I placed my order, someone must have snatched up the last one before mine could be shipped. They could not give me an ETA on my order.  
 
This frustrated me. It seems their Real-time inventory is broken. And, in my opinion, someone should have called me before I had the chance to call them. I wonder how long it would have taken for me to find out my order wasn't going to be delivered. A day? A week?  
 
I don't believe that Provantage is trying to take advantage of buyers. I simply believe they make claims that they can't or don't live up to.  
 
Bottom line is this: if you don't mind waiting an indeterminable amount of time to receive something, go ahead and order here. You may save some money. But I'm going to avoid them.

This review was modified by its author, w84me2p, on 8/26/09 2:54 PM.

- Great advertised prices.  
- Poor communication on backorder status.  
- Inaccurate backorder shipment estimates.  
 
HIGHLIGHTS  
05/03/2009 Order placed for Panasonic DMC-ZS3R camera.  
05/07/2009 Order confirmed.  
07/06/2009 Order cancelled.  
 
Provantage advertises REAL-TIME STATUS on orders. But in +2 months, the status never changed from "IN PROGRESS. Awaiting confirmation by regional warehouse".  
 
All estimated ship dates were provided by e-mail.  
I'd contact Provantage (by e-mail) the night before each revised shipment date, only to receive a response the next day the product would not ship. I'd then have to request a new estimate. It must be difficult for customer service to track missed shipment committments, when they don't enter the e-mail updates in the actual order processing system.  
 
When the revised e-mail shipment estimate slipped to 07/24/2009, I cancelled the order and purchased from another vendor.

The order was placed on 07/06/2009 and when we contacted Provantage for an estimated shipping date the response was: "The estimated shipping date for this item is 07/30/09."  
 
No more Comments.  
 
VELINA  
ARA Computers And Consulting Inc.  
 
 
 

My order was canceled for no reason without any explanation and notification. I emailed provantage asking for explanation, and never received a reply.

I probably have had hundreds of online shopping experience but never had this kind of bad experience. It takes FOREVER for them to ship, it takes FOREVER to receive it, it takes FOREVER to cancel it and it takes FOREVER to get your money back. WHAT A HASSLE!  
 
NEVER EVER again!

This item was ordered on 5-10-09 but not shipped until 5-21-09. It is now 6-4-09 and I have yet to receive it. I emailed them with no response and they won't answer when I call customer service. WHERE IS MY ITEM PROVANTAGE!!!!!!!!!!!!!!!!!!!

I knowingly placed an order for a Sony-Z Vaio Laptop on backorder. I received an order confirmation via email from PROVantage and an additional email from my online banking account alerting me that a $1.00 charge had been made to my card. Soon after, however, I received an email from a PROVantage rep saying that my card information did not match the info I supplied in the order form. Strange... you billed my card...  
 
He simply asked for my phone number for verification purposes. I apologized, and gave him my phone number, making certain it was correct this time (I'm sure it was correct the first time) and assured him my information was correct and could verify any/all of it.  
 
The next day I received another email that explained how my order could not be completed due to a discrepancy with the information I provided. Mind you, I order soooo many things online on a regular basis. I supply this information all the time. Doesn't everyone more or less know his or her own personal info like the back of their hand? I know I do, and I didn't really appriciate being accused of mismatching info (I've NEVER had any such problem with the dozens of online stores I have ordered from in the past... NEVER).  
 
The rep explained that I had to WIRE money (seriously?) or sign a personal check to complete the order and be placed on the backorder waiting list. What a joke. How sketch is that?  
 
I won't even consider this a real online retailer ever again. Wouldn't trust them for anything. I feel pretty insecure with the info they have on me as it is. To those considering ordering, think twice and don't bother.

This review was modified by its author, Jiminikiz, on 6/1/09 6:13 PM.