I ordered a volcano socket 7 fan from them on December 13th, payment was sent minutes after the auction ended. I emailed them time and time again and never got a reply. About 5 days later I got a reply and they were still processing it. I kept emailing them and never got replies, and finally the email address I was sending mail to (eddie@big008.com) started giving me mailer daemon's. So they got sick of the email and deleted the email account. 10 days after I ordered the cpu (paid for 2nd day air shipping) I received the cooler. The ship date on the package was the 18th and it was sent the cheapest way possible. I emailed them demanding my shipping payment back on the 23rd and they replied today saying that they refuse to refund me anything. So I am leaving them negative feedback here as well as on ebay. I don't see how anyone else had good experiences with them. Mine was the worst ever! I ordered a cpu from newegg the same day and it arrived on Tuesday the 17th. I suggest Big008.com take a few pointers from NewEgg!