The premium notebook (HP Vivienne Tam edition) I ordered was delivered promptly and at a competitive price. However, the serial number on the notebook disagreed with that printed on the box by Hewlett Packard, thereby raising a question as to whether the unit had been re-packaged and was in fact not new. TheNerds promised me they would investigate and offer a replacement or refund, but failed to respond to subsequent messages from me. The transaction has left me skeptical and less than satisfied.