This was my first experience with this company. I ordered a DVD player on a Saturday morning, and I had it before noon on the following Tuesday (standard shipping)!  
Their policies were clearly stated when I made my order, and they provided me with prompt updates of my order status and tracking number as they said they would.  
When it comes to electronics, I am skeptical of ordering online. However, I would (and have) highly recommend TheNerds to friends and family.

Before ordering I called this merchant (TheNerds.net) to verify stock on-hand and ability to ship the same day. I was assured by a sales rep that the product was in stock and that I was ordering early enough (9:00am) that the order would ship that same day.  
 
I placed the order on 9/4 and received an e-mail confirmation that, among other information, advised that I would receive another e-mail with tracking information within 48 hours. From my credit card activity inquiry I also determined that my credit card had been billed for the purchase amount of $640.69 immediately upon order confirmation.  
 
On 9/8 after 48 hours I had yet to receive the promised e-mail so I called the merchant and spoke to a customer service representative. The representative informed that the order did not ship on Friday as promised but would be shipping that afternoon and before the end of the day I should receive the confirming e-mail with tracking information.  
 
By 9/9 I had still not received the confirming e-mail so I called the merchant again and talked to representative Eric. Now Eric informed that the order had not shipped on 9/8 but had shipped out that day (9/9). Eric agreed that the order had been badly mishandled and that I had been continuously misled, and offered to refund the shipping charge of $26.71 as apology. I soon thereafter received an e-mail claiming that I was being credited $26.71. And I was again promised a confirming e-mail with tracking information.  
 
On 9/14, having received neither order, confirming e-mail nor promised credit, I called the merchant still again and spoke to representative Ricky. Ricky discovered that the order had still not shipped for reasons completely unknown. At that point I instructed Ricky to cancel the order immediately. I shortly thereafter received an e-mail claiming that a credit of the balance of $613.98 was being issued.  
 
It is now 9/16 and neither of the promised credits has appeared. This is one of the shoddiest merchants it has been my misfortune to deal with. You can be certain I will never deal with this merchant again!

I placed an order for a subwoofer on the site and heard nothing for 10 days. Finally, after emailing them, I got an email saying that the item was out of stock and that they would cancel my order. I got a good price on the product and wanted them to just keep me on backorder for when it came back - the response I got to this was "No! (yes, with exclamation) the order was being cancelled and I could reorder the product at likely a new price *if* it comes back in. Terrible service - thanks for wasting my time.

This was my second purchase my other being a few years ago. I contacted customer service 3 times over a 1 week period where they kept saying it was shipping that day and I would get a confirmation. Well, it was actually back ordered the whole time. This took 8 days from the day I purchased until they said it was never going to ship which did not make me happy. The day I ordered, it stated there were 8 in stock, well, I guess not! I just wish they would have informed me earlier that it would not ship within 72 hours instead of me banging on their door to get info.

This review was modified by its author, r4me, on 9/8/09 2:02 PM.

I had a bad experience with this company as well - I should have paid attention to the previous reviews. Purchased some items that I found for a much lower price than at other online stores. Put the purchase on my credit card and received the following email from TheNerds.net:  
"Thank you for your order with www.TheNerds.Net. Unfortunately we were unable to get an authorization on your credit card and your order has been cancelled. This could have happened for a couple of reasons. Some of those reasons include, but are not limited to, a wrong expiration date or card number entered. Please replace your order carefully. The original order  
will not ship. Thanks in advance for your understanding.  
 
If you believe this is an error on our part, please do not hesitate to call  
our customer service department at 888-566-6373 option 2."  
 
I double-checked that my credit card information was entered correctly and also called my credit card company. There should have been no problem with putting the transaction through. TheNerds.net told me to try to order again. However, I ended up ordering the items from another company with no problems. I didn't want to go through the hassle again(especially after I read that others had a similar problem). TheNerds lost a sale.

Took a chance with this store only because it was offering good cashback from Bing.com. After a week, nothing, and finally called in only to find out the item was in backorder (which was not the case when I placed the order), took them 10 minutes to find out, was told "should have received email about this" which never happened.  
 
Obviously their system is NOT WORKING. Never again I would shop at a store that would waste my time.

NEVER AGAIN, would I order from thenerds site. I ordered a replacement battery for a set of wireless headphones on 8/21/09. On 8/31, I had still not received them. Their website said that my order was processed, had a tracking number and stated that they used UPS and FedEx. Each site told me that the tracking number was invalid. I e-mailed costumer service, but never heard back. By phone I was told that my item was shipped US mail on 8/25. I paid $9.99 for shipping on an item that another site would ship UPS for $4.27. I also found the same item at another site for less than half what I paid TheNerds, even with their $8.00 off coupon.

The ordered item arrived earlier than promised and at a fairly reasonable rate for a relatively large item. I definitely consider them in the future.

 
I received an email the following day after I placed my order that said my order was canceled because my credit card was declined. After speaking with my bank who confirmed that the charged had _NOT_ been declined and even gave me the approval code, I called The Nerds and was simply told the order had been voided and the only thing I could do was re-submit the order.  
 
After having one valid order "voided" with a successful credit card transaction, on record with my bank, giving them a second opportunity to charge me for an item they didn't plan on shipping seems foolish.  
 
A similarly priced item ordered from OneCall went through and was shipped the next day.  
 
I won't be back to The Nerds.  
 

This review was modified by its author, MikeMorgan123, on 8/27/09 3:43 PM.

Ordered a flat panel mount from them on sunday, I paid the extra $3.99 for expedited shipping and the item arrived tuesday, in original packaging. Great speedy service and they beat the closest online price for the same item by 40% A+++

This review was modified by its author, Tlaloc42, on 8/27/09 1:51 AM.

I'm elated to have found this site. On this purchase I saved roughly a third off the cost of the cabinet and that's vs. the strongest competitive prices with free shipping out there. Even though I did not elect for rush service, I was pleasantly surprized when I received it the very next day. The Nerds.net has made my favorites list.

This is the second order I placed in less than a week. This order I placed about 11 AM on Thurs 8/20 and I received it Fri 8/21 at ~10:30 AM. I have used their website and their phone to place and check on my orders. The website is organized nicely and checking out was a breeze. The representative I dealt with on the phone was friendly and knowledgeable. Their selection is fantastic and they have brand name products. Both items were large office furniture pieces (a computer desk and a seven drawer file cabinet-265 lbs). Their delivery service was excellent. They put the items where we asked them to and were very polite and efficient. Their prices and service are excellent. They will be the first place we check for all our office needs.

This review was modified by its author, stevesmo, on 8/22/09 9:05 AM.

Placed order on July 29th. Called customer service on August 6th because I did not receive the 48 hour tracking number email that I was told I would get when I completed my purchase. Customer service put me on hold to find out what happened, and never came back...over 30 minutes waiting on hold and no one EVER CAME BACK TO THE PHONE! Can you get any worse on your customer service? Called back and was put on hold again. Called back and finally talked to someone who stated the warehouse computers are down and she can't track anything. Called back an hour later and finally get tracking number. The part shipped today (August 7th)!!! It took them TEN days to ship my order! They could have at least express or priority shipped it after a screw up like that...but no, 3-5 business days. This was my first and LAST TheNerds.net experience.

Shipped the next day. Got tracking number via email. Received WD 1TB AV drive in one day since it drop shipped from their nearby warehouse. Low price and in stock when other vendors was backordered. Very much recommended.  
Jack

Order was received promptly. Equipment works as described.