TheNerds had exactly what I was looking for at the best price. I placed my order and had the goods within a few days. I'm very satisfied with my shopping experience and will visit again. Read More
TheNerds had exactly what I was looking for at the best price. I placed my order and had the goods within a few days. I'm very satisfied with my shopping experience and will visit again.
First off, worst experience ever. this is my first review ever on a site. I had to write this to let people know that the service here is absolutely terrible. They dont meet what they say.
1. Bought a TV stand,
2. was told i would be given a tracking number. never given after I called 3 times, and emailed 2 specific people. No one could give me an answer.
3. Shipping super late...
I got the product as promised in good condition. The only complaint is that before I even received it, the price had already dropped on their website. When I emailed them, they basically said too bad. Their return policy on my product (men's shaver) sucks.
I ordered this item on 12/28/09. I was told it was shipped on 12/30/09. As of 1/9/2010 my mount has not arrived. Website shows 79 in stock (Same amount as when I ordered it.) The tracking number they give me was originally showing up as shipped and signed for at same address in a minute of each other. Was told not to worry "My warehouse manager has advised me that the UPS driver may have scanned this incorrectly. To our knowledge the package is still in transit to you for delivery tomorrow or Thursday. I will be personally following up on this order for you."
NOW today 1/9/09 that same tracking number is signed for in TX, while I am in NY.
Priscilla De La Torre is the customer service rep who told me the false tracking info.
What a big mistake ordering from this company was.
Take all these reviews in before spending your money with this company.
This review was modified by its author, nydennis, on
1/9/10 2:14 AM.
Eric, x 120, is a total lieing scumbag. I placed an order and immediately followed up within 10 hours requesting the order be canceled. This POS said the package had already been picked up by FedEx.
I just received an email from FedEx showing that the package was actually picked two days later from the date the POS had said.
Eric, you're a tool and friggin' scumbag. The dude's just a call taking Guido.
I'll be sure to dispute the charge with AMEX!
This review was modified by its author, sharepoint, on
12/23/09 9:50 AM.
Not only was the price at TheNerds about $100 less than the nearest competitor, but much to my surprise they drop-shipped from a warehouse in my area and delivered the next day! I had fully expected it to take one to two weeks. The stand was easy to assemble and arrived in perfect condition.
Some of the other internet stores offered a similar price, but wanted about $100 more for the shipping,
Don't Shop there.
I ordered a laptop. 3 weeks later I have not received the laptop, valid tracking information, or a refund. I was told I was going to be refunded 2 weeks ago. That was after I called them the 2nd time to ask for a tracking number. They said they are out of stock.
Note I missed all of the black friday laptop deals because these guys advertized a good price and then decied it was too good.
WOW!! I just placed the order yesterday, and even before I got on my computer to check the tracking number, Fed-Ex was knocking on my door. I call that fast service!! Ordering was extremely easy, and their discount coupon made a deciding factor for me since everyone else were priced the same. Thanks for making my first of many orders so great!!
This company is right up there with TigerDirect (before they took steps to clean up their act) and CDW in terms of outlandishly bad customer service. There are two reasons why I will never buy anything from them ever again: (1) what is listed as "in stock" on their website is not correct and, (2) their customer service person flat out lied to me about where my package was and where it was coming from.
The details: I ordered a projector mount and a shelf. The shelf showed up reasonably fast, but the mount did not. I called them and left a message which went unreturned. About 24 hours later, I called and spoke with their customer service. I asked where the second part of my order was and about the reason why that part of the order did not show up for five days. Reading between the lines of her answer, I gathered that they do not stock things themselves, they rely on drop shippers and shipments directly from the manufacturer. That's fine and all, but you cannot do that and simultaneously list the item "in stock" on your website, because you actually do not have the item "in stock." Then I asked where the item was being shipped from, she answered "our warehouse in Illinois." That turned out to be an outright lie. Both UPS tracking and the package I received in the mail indicate the mount came from Savage, MN.
Bottom line: ordering stuff from these clowns may work out if you're lucky, but with Newegg or ZipZoomFly you do not need luck to get your things on time. I am going back to reliable, nonmendacious suppliers.
This review was modified by its author, TC16, on
11/17/09 9:44 AM.
Do not I repeat Do not buy anything from this site! They are the most unprofessional people ever, good luck receiving your items in time. They lie and will say anything to get your money. Check the reviews and see for yourself!People be adviced don't buy from these thugs. Customer service if they called that customer service is a joke, a Zoo of very unprofessional people.
I placed an order from them in Oct 16 2009
Samsung WIS09ABGN Wi-Fi Adapter
Sub Total:53.99
Shipping & Handling:9.99
Rush Processing:0.00
Tax:0.00
Order Total:63.98
The order as stated in their website was going to be shipped either UPS or FeDex guess what? I am still waiting for it. They gave me a tracking number for the USPS who lost track of the item in California! I live in Texas! When i contacted TheNerds I wrote: Hello it has been 20 days since i placed this order with you and i haven't received it. And the reply: Your product has shipped out to you via USPS under tracking number 9102106642866510898440I have tracked your package for you on USPS website and the information provided shows that this item is still in transit to you. If you have any questions or concerns please respond to this email.
Thank you,
Priscilla De La Torre
Customer Service
priscilla@thenerds.net
Laser Printers, Canon, Inkjet printer, Ink cartridge and toner, gps at TheNerds.net
To which I replied: Hello Mrs. De La Torre I do have a concern since this order is taking so long to get to me. When i bougth this item I was under the assumption that it was to be shipped by FedEx or UPS not the USPS and it was not going to take 3 or 4 weeks. I do have a problem since you weren't forthcoming about your shipping options; that is misleading the customer ma'am which is also going to affect my rigths if i decide to return the item since it will be more than the 30 days from the time i placed the order. I tried to follow the item via USPS and still shows in transit from California and that is since Oct 29 that was a week ago. Needless to say I tried calling and get a resolution to this and Mr. Eric one from CS said I have to find were the product is? Me? The Buyer? I don't think so! It is my fault no doubt about it! But only from buying from them.
Order a countertop stove from them ... it arrived DAMAGED ... Cost of item was $108.98..... it cost me $Over $39.00 to return it to them .... AT MY EXPENSE ... I did NOT GET any money back for the shipping.... the it took over a MONTH to get the original order amount of $108.98 BACK ... I had to call them THREE TIMES to get the refund. TERRIBLE CUSTOMER SERVICE ...... think TWICE and then think again before ordering from these people ....
After reading all the horror stories about TheNerds.net, I was a little reluctant to order from them. However, the $500 item I needed was only $270 there. That made an unaffordable item, obtainable and so I thought I'd give it a try. I'm a little flabbergasted at all the trouble people seem to be having with TheNerds. I ordered, and after a couple of days, I hadn't seen any status change in my order. I called, immediately got some one on the phone. They were able to tell me the status and then emailed me the tracking number. Within a few days I had my item, brand new out of the box at nearly half price. So after reading everything, I was very surprised and satisfied as a customer that everything went so well. I can't imagine how so many people can be having such an opposite experience in dealing with their customer service.
I purchased a hard drive from them that had a 5 year warranty. The first drive they sent out was an IDE when it was supposed to be a SATA. I sent it back on my dime and they say they never got it. USPS Delivery Confirmation says otherwise. Filed a charge back with the credit card company and got my money back. Ordered again (I know, stupid!) and I got it quickly enough but after a little over a year I had issues with the drive. I contacted Seagate and was told I have to deal with TheNerds.net since I got it from them. I have called, emailed, faxed and about to resort to smoke signals. I either get put into voice mail with no return call or hung up on. I will never purchase anything from this place again.
HORRIBLE customer service. Took days to get a response via phone or email and was given the runaround for 3 weeks. Item listed as in stock, I was emailed 4 days later that there was a "web site error" and it was out of stock, but stock was expected within a week. Several days later, I was told item would not be stocked for yet another week. 2 days prior to final shipping date quoted, my order was canceled without warning. I feel completely scammed.
