This shop is selling high density PC100 chips on ebay as low density hoping they are compatible. When you find out they are not they give you the option to pay more for their premium brand (which also is high density).  
 
All low density PC100 256MB SODIMMS will have 16 chips. There is no option for different capacities like other memory and either PartsPC knows this and is exploiting that or simply clueless yet doesn't want to stand behind their own mistake.  
 
I was told I'd have to send the memory back by TRACKABLE carrier and in a box when I was sent the memory in an envelope. I was also told they get 15% to restock this per their RMA policy. This wasn't an RMA due to my error though...it was 100% their fault. It says low density in the auction several times, I was told it was low density ram prior to the purchase.  
 
THIS IS A SCAM...they do have other deals but this company is not running ethically. I was promised in the end I'd get 100% of my purchase back but I'd cover shipping...well they just credited me $.87 cents short for the transaction fee. So basically they lost nothing and I am out $8 on a $25 purchase.

I purchased a new 1GB PC3200 DDR400 Memory which there ad on e-bay said would work with my chipset k8t800. They sent me a High density module instead of the low density one I needed. Just like the rest of the complaints below I got the e-mails about the 3 options. So I suggested option #4:because it was there fault. They should pay for shipping both ways and exchange the memory for the proper one. Of course they said it wasn't possible and said I'd have to pay an additional $38.71 to get the low density memory. So much for there Lifetime Warrenty!! After 10 days of e-mails and not getting anywhere I give up. This outfit is clearly a scam and should be put behind bars. Don't trust them. Just read the comments below. I will never purchase from them again.

Buyer Beware! Quick shipment on a DEFECTIVE product. I tested the 1 GB PC2700 in 3 computers and no luck. I then took it in to a local computer store and the guy tested it and it didnt work their either. I sent numerous emails without response on replacing my defective RAM. I understand they are busy but I wanted to confirm they had received my email before my return window was gone. After doing some research and finding this page I decided to call. Guess what, the same complaint as most people on this site. They said they would email me my 3 options, which I already know them from reading here. Each will require me to pay them more money to replace, test or give me a refund for a defective product I paid for. I offered to come to their store which is 40 miles away but they didnt want any part of that. They told me they would email me instruction on how to return this. Im sure it will be a long process and not worth my time for the 36 bucks. Im very lucky I didnt have to spend as much as most to learn this painful lesson.  

This review was modified by its author, bhenry1000, on 8/14/07 12:56 PM.

I placed the order for a mobo combination that included a mobo, memory, cpu, cpu cooler. The memory was 256 mb. I optionally bought an additional 1 gb & I bought a hd. It took 4 days for them ship. When I received the order, the 256 mb was missing - only the 1 gb stick was included. Sent them an email about it the same day I received the package - so far no response. Went ahead & installed the mobo, cpu, fan & memory. At 1st power up, mobo did absolutely nothing - no beep code, no video, nothing. Sent an email about the dead mobo after I had done everything I could think of trying to get some kind of message from the mobo. Forget 24 response; after a day & a half, I finally received an email telling me how to submit an RMA request. Too late, I started looking into the company. After reading many other complaints about the sorry service, I have decided to punt & just eat the loss but I'll never buy anything else from them. By the way, their PriceWatch claim of Free Shipping is bogus; they try to up-sell at every turn. Their order process attempts to add all kinds of add-ins for $8-10 more all the time.

bought 1 stick of cheap ram, they web site says it supports my motherboard. Doesn't receive any confirmation/shipping emails at all.  
 
Received ram in timely fashion. Tried it, it doesn't work (shows 512mb). Sent 3 emails back (1 day apart) and finally received a response.  
 
They said that my motherboard doesn't support high density ram, so they're willing to send me low density (guarenteed to work) ram for 33 dollars more including shipping. I went on their site... Saw the exact same ram to 10 dollars more and emailed them this finding. They said okay, send 13 dollars for replacement ram. Still waiting for ram.  
 
Here is their exact words:  
 
> We also get frustrated customers who mention their 1GB module is showing  
>as  
>512MB only and in every case memory has been working fine. If a motherboard  
>is NOT compatible, it will show that you only have 512MB Memory or  
>sometimes  
>even less.  
>  
> Don't worry I will take care of you. You have three options:  
>  
> Option 1  
>  
> If you wish an exchange for right module, I DO GUARANTEE LOWEST PRICE AND  
>make sure you get RIGHT COMPATIBLE MODULES. It is jungle out there if you  
>are looking for right module, and I promise to take care of you by being an  
>honest and right guide.  
>  
> For compatible memory, I have a MicroX / Buffalo brand which would be the  
>right choice. They are the same company who make modules for major  
>companies  
>and is FAR cheaper than them, also offers a lifetime direct warranty and  
>excellent reputation with at the right price point.  
>  
> If you need correct, compatible module, this option is the best one.  
>Compare the price and please compare apple to apples. This is NOT OEM or a  
>Generic brand that I am recommending, but a certified hassle free solution.  
>  
>You had paid, $47.00 USD for High Density Memory on the auction, but that  
>is  
>not the right modules you for, so for right type of module - Low Density,  
>EACH module would cost $ 77.50 USD  
>  
>UPGRADE to compatible Hassle Free - Certified Low Density 1GB PC3200 Memory  
>- It will cost you an additional $33.50 USD (Price includes Return shipping  
>of $3 back to you).  
 
After finding out that a they're selling the same ram for $57 on their site (free shipping), this email made me really angry.  
 
Just the way they try to sound helpful but really tried to rip you off is terrible.  
 
I would never buy from them again.

Very very unhappy with PartsPC.com. I had to contact PartsPC.com to even process my order. Then a PartsPC.com representative tried upselling me other products/upgrades. Finally, I paid for the overnight shipping with expedited service (yeah right, I had to call PartsPC.com to even get the order processed)... and then PartsPC.com blames DHL for what is more than likely their shipping method mistake. So now my package did not arrive on time. I am not placing another order with PartsPC.com again.

I ordered the Athelon 3800+ combo w/ASUS motherboard.  
Got a call right a way that they were out. First bad sign. Switch and BAIT. I accepted the downgrade if they would install the extra fan I bought. They agreed and I purchased the 3700 instead. I ge the box and no fan installed. The original fan is not included and the extra fan I purchased is missing parts.  
I call them. "But SIR the fan will get damaged if we ship it attached, However if you have paid extra for installment we would have done it and shipped it" HUH?  
So damage if I don't pay OK if I pay extra.  
Then they say they will call me back. I get a call from somone telling me to call this number. I ask why they don't call me and I get some BULLS*** excuse. They think they are so slick. Call us on your dime; I call stay on hold for 5 minutes. Get a guy named SAM. He agrees with everything I say and says my small purchase makes no difference to him or the company. He sends me an email to give 14 dollars back for the downgrade on the processor. I mention that the original fan is not included even though the combo clearly mentions it as a part of the package. OOOH YOU THINK YOU ARE SO SLICK.  
The additional fan I purchased has no paper work and the mount for the fan itself is missing. I also mention that in the email back to SAM. I got no reply so far.  
HERE IS A HINT PARTSPC.COM, customer service should not be determined by the purchase price, also don't insult my intelligence by telling me to call you. OH, I wonder if you can do me a small favor and call my customer service so we don’t have to pay for the call.  

I ordered a P4 cpu/motherboard/fan combo. I received a confirmation call within minutes of placing the order online to verify the items I ordered and the shipping information. (they also used the call to suggest some upgrades, but I'm not complaining)I received 3 email confirmations of the order and shipping status. Items were packed well and shipped free via fedex ground. All items were as descibed and worked properly. I am very satisfied with my purchase and would do business with them again.  

All of the Bad reviews for this company are 100% true. This company needs to be reported to the IFCC. If they ripped you off or misadvertised their products please goto http://www.ifccfbi.gov/index.asp  
And file a complaint. I was ripped off myself. If we all report their fraud they will be investigated and will be forced to clean up their act at the risk of proscecution. If there are any hackers or spammers out there who are board please put them on your hit list.

I ordered a motherboard this past Wednesday from them, and in the process had to click through several pages stating that I did not want to purchase an extended warranty thru them. (MSI warranties their boards for 3 years anyways, so why would I want partspc's 3 year warranty?) They promise next day shipping, so I had assumed my item had shipped out. Three days later, I recieve an email requesting that I PRINT OUT AND SIGN a waiver, and include a photocopy of my driver's license and credit card and then FAX IT LONG DISTANCE or my order would be canceled within 48 hours. FORGET THAT. Now I have a client waiting on a board and I have to order somewhere else on Monday.  
 
At least their CS representative, Laura, was very friendly when I was canceling my order. The CS department probably has their hands full dealing with the policies set by their other departments.

This review was modified by its author, siryoink, on 12/15/03 2:54 AM.

Their Customer service is a mess.  
My order was cancel because they claim my zip code is incorrect.  
I called and correcet the error and the order was process.  
The following day I got an email confirmation stating the corection and confirmation of the order. The next day I got a cancel order email again. I call them and talk to the manager- did not really understand him but he said "he will do me a favor" by talking to the accounting dept. 48 hrs later the order got cancel again.  
I placed the order in 11/31 and now I am giving up and let the order cancel.  
Do not do business with them.

Would not sell for the price advertised on “Pricewatch” They called the day after I placed the order and wanted to upgrade my order. I told them I was not interested and wanted the order shipped as soon as possible. 3 days later they emailed me and told me they could not process my credit card and needed me to FAX them a copy of my driver’s license and front and back of my credit card. This is after I gave them all info including the CVV # when I placed the order. I place numerous orders with my credit card and never get asked to FAX this info. I cancelled the order out of frustration. DO NOT DEAL WITH THIS COMPANY!!!

This review was modified by its author, mgvet, on 12/9/03 3:31 PM.

PartsPc.com is the absolute WORST computer parts... actually the worst online biz that I have '''ever''' dealt with period!!  
 
I ordered a product (motherboard) FedEx (hoping to get it sooner than w/ups), after a few days of waiting on an email telling me that my order has been shipped i get an email asking me if I want to 'upgrade' the product option(s) instead!!!  
 
A few more days pass and then I get two emails stating that something is wrong with my credit card information!!! ??? The first online biz to EVER have a problem with my cc info!!!  
 
Their solution:  
I emailed them a firm (not rude) email explaining why I was upset with their level of service and the next day the simply 'cancelled my order for me' (INSTEAD OF FULFILLING IT LIKE THEY SHOULD HAVE TO BEGIN WITH).  
 
I will NEVER return to them for business - they are SLOW, INCONSIDERATE, NON-PROFESSIONAL, and they simply do not know what online business is about (the customer).  
 
I am returning to Directron.com for my pc-parts.

Will not send you motherboard unless you by extra staff like floppy drive CD ROM mouse. I was waiting almost two weeks to get my part from PartsPC.COM but was forced to cancel my order. The same problem I had with BZBOYZ.COM Don’t buy from them !!!!  

Unmitigated disaster. They call back a day after the order and leave me a message (I missed the call). I try to call back and the call cannot be completed. I use the live chat function on their website only to be told to call. I'm finally given an alternate number to call. After all this work I'm only given a pitch to buy an extended warranty.  
 
A day later the whole process is repeated. After explaining to the gentleman that I've already declined the warranty offer, he repeats it. I tell him I simply want my order shipped with no extra warranty or I will cancel my order. He tries a third time to sell it to me so I canceled the order.