I have placed between 20 and 30 orders with SVC.com over the past few years. I have always received EXCELLENT service from them. I used to live in San Jose and appreciated the fact that I could pick up items at their will-call. I am now out of the area and have to have items shipped to me. They have always shipped the same day, and packaged the items very well (much better than that egg sto... Read More
I have placed between 20 and 30 orders with SVC.com over the past few years. I have always received EXCELLENT service from them. I used to live in San Jose and appreciated the fact that I could pick up items at their will-call. I am now out of the area and have to have items shipped to me. They have always shipped the same day, and packaged the items very well (much better than that egg store!) I have also had to return items on several occasions and was never hassled. I can wholeheartedly recommend this store for their service, pricing, and selection of hard to find items. Keep up the good work guys... and thank you!
First time buyer from this company. Checked their web site for thermal compound - out of stock. They notified me when it was back in stock. Fast, free shipping, and good prices. Will definitely use again. They are A+.
I am very impressed with SVC. Fastest shipping in town, and great prices. Only place I could find a reasonable 92" mm Green LED fan. I usually don't order from random google finds, but I definitely will order from SVC again.
Great Customer Service! One of the parts of my order was missing (things happen...) so I called and was offered a refund to allow me to buy the part from another reseller, plus shipping! They even offered to order it for me in my name.
fast, easy to order from website, free shipping; what more do you want? also when I needed to change my order, it was done trouble-free by email (I could have done it just as easily by calling).
- The "Search" function works very well. Site is well organized and it's very easy to find what you are looking for.
- Fast shipping. Ordered on Sat, shipped on Monday. Even if it's super saver, it arrived at my doorstep on Wed.
- Shipping fee is not per item. It's actually calculated based on the gross weight of whole order. This is really a pros if you are ordering multiple items (or multiple quantities). And you can play with the shipping charge a bit by adjusting the quantity, making sure you are satisfied with the final shipping fee.
- You are able to calculate the shipping fee before logging in. This is awesome because you know exactly how much you are paying upfront; instead of going thru all the payment info/shipping info steps and then on the last page, the mysterious shipping fee is finally revealed...
- Love the large screenshots and detailed description, specification, etc.
- All items are well packed in a box, just like one of those top online computer stores (you know which ones I am referring to). Not like some of the other computer stores that ship stuff in an bubble envelop or plastic bag... I hate those because they offer zero protection...
Cons:
- If you are just ordering one or two items, shipping fee could be quite haunting.
- Can't think of anything else!!
Suggestion:
- It'd be nice if newsletter could include some promo codes few times a year during holiday seasons such as Christmas or thanksgiving. For instance, a free shipping promo code would be nice!
- Would be great if we are able sort the "search results" by "Price", or "Name", or "brand", etc.
Excellent company to do business with...I've ordered many things over the last few years, and always received great customer service, and fast shipping.
Not a single problem yet, keep up the good work!!!
My experience with SVC was beyond excellent. They had the best price on the product I wanted but after I ordered it they discovered they had no more stock. Instead of callously canceling my order they politely e-mailed me with an apology and a $10 coupon off any purchase at their store. Above and beyond if you ask me. So I ordered a different model yesterday with my $10 off coupon and surprise, it's here today. Ordered it yesterday afternoon. That amazes me. The whole experience has been wonderful, it is so rare to be treated with respect by retailers. They obviously understand what it means to value a customer. They've got my business from now on.
I can see why they have such a high rating. I ordered a video cooler on 4-27 and had it in Tennessee 2 days later with Priority Mail shipping, Now that's service. It didn't hurt that they had the best price on the web for the item I wanted. As a 50 something codger that frequently uses the web for purchases I can tell you SVC service is top notch. Hard to go wrong with Silicon Valley Compucycle.
SVC gives the fastest and best service I have ever seen on all orders I've made from them. Most orders only take 2 days to receive. They deserve the highest rating.
This review was modified by its author, billjovita, on
5/10/09 2:10 PM.
I have ordered multiple times from SVC.com. They have a wide selection for all your computer building needs. I found PC parts I never knew existed by browsing through their inventory. The way their inventory is categorized makes it easy to find parts to suit your needs (ie. quiet PC, wire management, etc). Prices are competitive, shipping is fast and items are well packaged.
Ordered Wendesday, receieved Friday via USPS.. now that's fast! Everything arrived in a sturdy box packaged well. It is my first order with SVC and certainly will NOT be my last.
