This was the first time I ordered from SVC. I ordered a GPS and it was almost DOA. After contacting the Co the kind person said, "No problem, pack that sucker just by itself and get it back to us, We'll get a replacement back out to you, the RMA is on its way to your eMail as we speak." They have a return policy, read carefully, phone them first. I am very satisfied with SVC and will order again. 1/8/10, AL near Hou. Rated 5 stars out of five.