This is my first order from Beach camera and I'm NOT impress with their service at all. I ordered an expensive Nikon Lens from them and had it ship to my work because it will needed a signature. I clearly marked the shipping address as a business address.  
 
Yet when Beach Camera ship the item they ship it FedEx home to save a penny. So the delivery guy show up on Saturday and wonder why no one was there. I called and email Beach Camera numerous times about this but they just didn't care. So the Fed Ex guy show up on Saturday and after business hours trying to delivered the item.  
 
I just can't believe this. I will never order anything from this company again. Customer service is definitely NOT part of their company profile.  
 
Stay away from them if all possible.  
 
 
 
 
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Update: As of May 12, 2009  
 
First I would like to thanks ResellerRatings.com. After I wrote my earlier review of Beach Camera, a company Rep. called me the next day. After he heard my story he offered to return my shipping cost and gave some credit back. I though that was very nice of Beach Camera. His called really made a different on my book. It wasn't about the money but his willingness to help and to make sure I will get my package. I understand that companies will make mistakes here and there but the most important thing is that they corrected it after the fact. A little customer service and acknowledgment goes a long way.  
 
This time Beach Camera has redeem themselves.

This review was modified by its author, KhanhVo, on 5/12/09 5:18 PM.

Purchased two SanDisk 16GB Extreme III compact flash cards that were advertised on their website as eligible for a current SanDisk rebate.  
Well...package arrived with the CF cards but without the SanDisk box that contains the UPC code required to get the rebate.  
This simply isn't an oversight on their part. They had to physically remove the inner plastic packaging that contain the CF cards and keep the entire outer SanDisk box for themselves.  
 
Customer Service center had a recording saying to call back during business hours...with no mention of what those hours actually are.  
 
I've emailed them asking them to send me the UPC codes and will gladly boost my rating slightly higher if they come through. But it doesn't change the fact that the customer shouldn't have to go through the hassle of emailing/calling to get the original manuf. box that was suppose to come with the product in the first place.  
 
There is no other way to look at this as simply catching them at being shady and seeing if they will own up to it.  
 
UPDATE: Customer service has contacted and while didn't have an explanation for the box (and UPC codes) they did agree to work with SanDisk in order to secure my rebate amount. If SanDisk doesn't respond, then Beach Camera ageed to refund the $50 rebate amount directly to me. Of course they offered that I could return the product for a full refund, however I'm happy with the cards so I chose to work with them on the rebate issue.  
I gotta say I am impressed with the call back and options to remedy the issue. For that I will certainly bump up their customer service rating. Obviously actions are louder than words, so truly effective customer service will be demonstrated when they follow through on their promise to secure the rebate or refund me the amount directly.  
bottom line: I'm feeling more confident that they will honor their promise to get me the advertised rebate.

This review was modified by its author, jgogums, on 5/8/09 1:55 PM.

I Purchased a Samsung 26" LCD TV from this vendor.The price was right and it arrived rather quickly but the unit was defective. I was told to return it to Samsung under warranty so I did. The repair center sent me back a TV that was all scratched up and when I complained they said send it back and we will send you a refurbished one. For $500 I don't think so so I returned it to Beach Camera. Trying to get a refund from them is like pulling teeth. After a few frustrating calls to customer service I hooked up with Joe and he finally gave me a complete refund less the $19.00 return shipping. Samsung's customer service sucks and they could care less for their customers that spend good money. Spend 5 bills for a new TV and they will send you a refurb. Never again will I buy anything Samsung although I would purchase again from Beach Camera.

It's almost 3 months now. Please give me my refund!

Everything went according to plan, my order shipped 1 hour after placing it and came by FedEx 3 days later.  
The price was very good for a mostly everywhere out of stock Nikon D60 2 lens kit. Beach also included a 4gb. SDHC card and 2 Nikon videos.  
I Highly Recommend Beach and will buy from them again.

Happy to report we received our replacement Sony Bravia TV and it's great. Once Scott was involved with our situation we received helpful service in a timely manner. Even the driver worked with our friend who was there to set up the new television.  
All is well, thanks Scott!

This review was modified by its author, Julie A. Lees, on 4/30/09 1:15 PM.

I was in the market for a Sony HDR-XR500V camcorder and a Nikon Coolpix S710 digital camera. I found both of them from Beach Camera on MySimon.com for the cheapest price among all of their competitors. I called my oder in by phone and was greeted by a courteous staff who checked the status of my items to see if they were in stock and then explained my options. Shipping was free and my items arrived the next day via Fedex (signature required). I am overall very satisfied with my order from Beach Camera and would do business with them again!

Fantasic experience! Great price, they ship right away without any required call backs. I received the item the next day, even with thier free shipping. I will definately do business with them again.

Professional and honest people.I placed an order for  
Sony HDR-XR520V High-definition 240-gigabyte camcorder on april 1,2009.I called before placing the order to make sure they have in stock.  
The gentleman told me they have it.They shipped the order same day and I have it here in 24 hrs today Apr 2,09.Not only they have best price ,it was shipped FREE.  
Pritam S Saini

I placed an order with these guys.. an hour later I received an email with a tracking number.. they are amazing and I will definitely come back..

Ordered sharp 19' LCD TV. Was delivered in 3 days in perfect condition, up and running immediately and working fine at present. Great company, great prices and great website. Will do business again.

I bought a Nikon lens from Beach through Amazon on Friday 2/27/09. They shipped it on Monday 3/2/09 and I recieved it on Tuesday 3/3/09. The lens was as advertised and at a great price. I'll buy from them again. Wow, what great service!!

This review was modified by its author, DavidPHD, on 3/5/09 9:24 PM.

I ordered some headphones on Thursday with the overnight shipping option thinking I would get them on Saturday. Beach Camera waited till Friday night to ship the headphones out. I specifically told them that unless I will get them by Saturday, that I do not want them. I planned to have them on my flight across the country on Monday. They did not seem to care about my situation.  
 
Today is Wednesday and the Fedex tracker says the headphones were delivered. Keep in mind I'm across the country calling home to see if my package was actually delivered. No package is found. To sum things up, not only did I waste money on overnight shipping, but also I don't have the headphones in my possession. I am very dissapointed.

Excellent customer service from Joe! Bought a Jawbone 2 that did not come with various sized ear pieces. Joe sent me the ear pieces free of charge - $20 value - just to ensure that I was satisfied.

Have bought several Nikon products from Beach Camera lately, and been extremely pleased with their prices and service. Clear communication, prompt shipping, and great prices. I highly recommend them.