Easy to order. I've actually had several orders from these guys and each time the thing I order gets delivered. This last time, it was 4 different items and they all arrived before the 5th day.  
 
The only problem with this merchant is that if something goes bad with the product, they won't deal with it, but ask you to contact the manufacturer. It's a minor beef, since the manufacturers are good. Overall quality products. I'll be shopping with them again, too.

After 4 emails and 3 phone calls all dealing with pitiful customer service representatives, it seems writing a review on this website is the quickest way to get a problem sorted out since the Resolutions team seem to be checking this website and responding.  
 
So resolution team I address this to you. I ordered a Compaq notebook computer and paid via funded paypal (ie it was actual money not a credit card transaction) and an authorization of my actual money was sent to ecost. I then receive an email saying the notebook I ordered is back ordered despite the website saying it was in stock. I then called ecost and cancelled the order. That was the easy part. Getting ecost to understand that funded paypal authorizations dont just "drop off" like temporary credit card authorizations and that someone in their credit department needs to physically reject the authorization has been a whole other matter. The people on the phone say I will send a request to the credit department, the people on email say, you have not been charged, the authorization will just drop off and I am still out $331 dollars of my hard earned cash that is sitting in the paypal universe somewhere because apparently ecost have no concept of how paypal works. So I implore you ecost read this review and give my bloody money back!!  
 
My favorite part of this whole experience has been how the day after I have to cancel my order because they dont infact have the notebook they were advertising, the send out their "hot sheet" emailing advertising the exact same computer! Wonder how many other people ordered the non existent computer as a result of this.  
 
CANCEL THE PAYPAL AUTHORIZATION AND GIVE MY FREAKING MONEY BACK YOU SCAMMERS!!!  
 
EDIT:Thanks you Beverly for proving my point with another useless reply. As I stated in my review Paypal authorizations DO NOT CANCEL THEMSELVES! How freaking hard is that to understand? Someone in your office needs to cancel the authorizations physically. Take ote everyone, even the resolutions team is totally inept.

This review was modified by its author, amberweaversmith, on 9/29/09 9:50 PM.

On 7/31/2009 I purchased 12 Thinkpad X41 series tablet computers. These arrived on 8/5/2009 as ordered and I have been very pleased with this purchase. I made another purchase on 8/11/09 for more tablet computers. This time I ordered 2 more Thinkpad X41 series tablets that included docking stations and messenger bags and again, as expected, these arrived on 8/14/09 as ordered. This order also included 2 HP Elitebook 2530p computers which I selected from the same list on the website identified as “TABLETS” and from where I had selected the Thinkpad tablets. I had no indication these were not tablets similar to the Thinkpads. When they arrived, I opened one of the boxes and discovered these are not tablet computers, but notebooks. They do not have pen-enabled touchscreens. I did not expect to have a problem getting them exchanged. I called customer service on 8/17/2009 and explained the situation, hoping from a customer service standpoint that an EXCHANGE could be made. I still need and want 2 more tablet computers. I even found 2 more that would be adequate replacements. I was informed that I would not be issued an RMA because of Ecost's policy of ALL SALES FINAL. I called customer service back on 8/18/2009 to request consideration for an exchange and was informed that my request would be forwarded for consideration. I asked when I could expect to hear back on a decision and was told that it was customary for this process to take 2-3 days. I emailed ecost the morning of  
8/21 and that afternoon received an email from James in the eCOST resolutions department asking me to call. I called twice and left voice mail with no response. On 9/2/09, I sent another email asking James to please consider how much money ecost stands to lose if I terminate my company's relationship. As of 9/16/09, no response. I have offered to exchange for other tablets, pay the shipping of these tablets back to them, and nothing is getting their attention or consideration. I expect better customer service than I have received and DO NOT RECOMMEND SHOPPING ECOST.

DO NOT USE THIS COMPANY FOR ANYTHING EVER. THEY WILL TRY TO RIP YOU OFF AND DOUBLE BILL YOU.  
 
Erly this month I ordered Fantom Drives 1TB eSATA / USB 2.0 Hard Drive - GF1000EU from eCost.com. I also purchased their extended warranty.  
 
When it arrived, in a timely fashion, I opened the box to find it improperly packaged. There was insufficient packing material from their warehouse to prevent the drive from sliding around. The results was a dead drive out of the box. After fighting with the drive for more then a day in an attempt to format, scan, etc... it was dead.  
 
I called eCost.com to get a RMA due to their bad packaging job. First they wanted to charge me a 2nd time for the replacement drive. This was not going to happen. I am not going to pay for a 2nd drive when I only ordered one and they screwed up.  
 
Once they agreed to send me a call tag from UPS with the promise of sending me a replacement drive once they had it in their warehouse we moved forward. I just checked, again, the UPS tracking number and eCost.com received the drive back on the 18th of August 2009. Yes 9 days ago and they have not sent me my replacement drive yet.  
 
I called their 800 phone number and the lady on the other end was happy to announce that they would NOT be sending me my replacement drive I have paid for and claim to of refunded my money. They have not. At least my credit card has not received the full refund.  
 
I am working with my credit card company to force them to give me the full refund since they refuse to do their job and that is provide working product for good money paid.  
 
DO NOT USE THIS COMPANY EVER.  
 
just to add, I am now (typo, not should of been now) having to dispute the charges in order to get my money back.  
 
09/01/2009  
Again according to my credit card company if you had issued a refund/credit it would be instant, not 7 - 10 business days or 2 billing cycles.  
 
So again please do not lie to me. I have been a merchant for over 15 years and know how merchant services work. When a credit or refund is issued by the merchant it is reflected within 12 - 24 hours, not 7 - 10 days or 2 billing cycles.  
 
09/04/2009  
 
I just received a letter from my CC company and they are pursuing the dispute and are going to force eCost to refund my money. Thank God for a strong CC company. eCost is the worst online business company I have had the displeasure of dealing with.  

This review was modified by its author, lleb, on 9/5/09 6:14 PM.

ecost is the worst company to deal with on the internet. Though their deals are at times almost unbelievable the grief they put you through can break your heart in two and destroy any hope you have that retail companies even know what costumer service is. I have had three huge run ins over the years with this New York city style electronic empire. The first happened in 2006 when I ordered a mac book pro laptop for $2000 and I received instead a regular mac book that cost only $1399. When I called to explain that my credit card was charged $2000 for a $1399 laptop they told me to bad because they do not take returns on laptops even though they sent me the obviously wrong product. After continually calling day after day they finally refunded me the difference but still refused to send me the product I ordered and they refused to return the wrong mac that they sent me. I actually called Macintosh about what happened and noticed shortly after that they no longer sell their products ojn ecost. Against better judgment I went back a second time a year later and bought a 22" LCD for my boss. I assured my boss that she would be getting a $50 rebate because I know how to fill these out properly. I was very careful to send everything required and did so the same day I received the product. After three months I never received the rebate. When I called the company that did the rebate they lied and said I didn't send the PLU and they refused to give me my rebate because it was overdue. Of course I did not have the original PLU because I sent it to them so my boss got screwed the $50 rebate that she was suppose to get. ecost refused to help me and continued to sell this companies products after countless people got screwed.I wasn't alone in this scam. This happened in 2007. The most recent screwing happened when I called ecost after buying a digital camera that I bought for my wife for her birthday. The camera was kodak. The lady that I talked to was explained the situation that the camera failed while we were on vacation in Russia. She said that she would exchange the item. I said wow my confidence was restored in the company. I ordered a much better replacement Samsung for $89 that I am still very happy with. I waited for the box with shipping label to come and then with the RA# I would return it and at least get my $52.99./ I boxed it up and was extra careful to make sure I returned it with everything that it originally had. I kept an eye on the UPS tracking number and watched for deleiver and awaited my refund. week after week went by and no refund. Day after day I called nothing. They told me first wait five days and then the next time ten days. One month went by and still nothing. They told me that the money was refunded to my pay pal account and guess what paypal has no record of it. I called them and had them research every refund that they sent out from paypal@ecost.com and still nothing. These scammers then told me they would send me the confirmation number that pay pal sent them that the payment was sent. We all know that would never come and it hasn't to this day. I was so disappointed and will never do business again they screwed me one to many times.The costumer service sucks and the people are liers. This company is a scam plain and simple. BEWARE of doing business with them if they send you the wrong item that in their return policy says that they will not return under any situation they mean it even if it is their fault. When using pay pal you will be screwed if you return an item you can count on it. Oh by the way they deducted a restocking fee for an item that was broken. I am sure they put it back on the shelf and sold a broken item. I hope you didn't order my broken return. I couldn't believe when the lady told me that they restocked the broken item.

The following is an email that I sent to eCost.com. Needless to say, I will never attempt to purchase anything from the site again. I urge everyone to READ THEIR POLICIES before ever ordering anything from this site.  
On July 28th, I was searching the web for a new video card. Google shopping took me to your site for an EVGA 9800 GTX graphics card with a retail of $44.99. I carefully read the website to make sure it was a new retail card and that the item was in stock. I ordered the item and was sent a confimation email that stated the item was awaiting shipment from the warehouse.  
An hour later I received an email stating that my order had been cancelled due to a problem. No reason was given so I called your customer service. I was told that the item was out of stock. I said that can't be true because I was looking at the website and it still said it was in stock. The woman on the phone said that the site isn't updated. I then asked her if they just kept taking orders all day and then sending out cancellations. She had no good answer.  
I kept my eye on the eCost website all that day and the item remained in stock with a price of $44.99. Then at about 11pm or after, it switched to out of stock at the price of $139.99. If it was out of stock, why did it have a price? The nest morning it was back in stock at the price of $139.99.  
I called back customer service and told the woman that since the item was now available they could ship it out to me. She told me to hold and then came back and told me it was out of stock. I told her I had been watching the website and what I had seen and all of a sudden the story changed to they were in stock, but the price had changed. I told her that they still owed me one at the price I had ordered it at and that was all I wanted.  
This is where the story gets even stranger. When I explained to her everything that had happened and that there was no way they magically had a shipment come in between 11pm the previous night and the next morning, she admitted that these were from an affiliated warehouse. I asked her to explain why they would have a different price than those in the other warehouse and couldn't get a very good answer. After all, the website doesn't give me the option of which warehouse I want to order from.  
After asking to talk to a superior and being on hold for a long time, I was of course told that no superior was available. Of course not, that is why they hire these customer service reps to go through the same speil of "we're sorry you were inconvenienced but what do you expect us to do".  
In the end, I just asked her to admit that they made a pricing mistake and there was no way they were ever going to give me that price.  
I certainly can't believe I was the only person that tried to take advantage of that price on that day. Maybe if the company paid a bit more for a website proofreader or had an actual inventory that was updated after each sale (oh, wait they actually do) they wouldn't have to have as many people to handle all the complaints.  
I realise that this is just a business to you and as long as you get the majority of the peoples money you really don't care about retailler ratings or reviews, but I am sure that some of the shareholders in the company would like to believe that you are not an out and out fraud. I would invite them to read your customer service and return policies and then compare them to honest online retaillers such as Amazon and Newegg.com. While both of these companies are in the profit making business, they try not to do it at the expense of their customers. I would honestly like to know how many return customers you actually get.  
I have learned my lesson and will never go near your site again. I will tell everyone I know and tell them to tell everyone they know to never ever buy anything from eCost in their lifetime.  
 
In response to the reply by the company: It was not listed as a clearance item or limited time offer. It was listed with all the other regular priced items. This company is just run poorly. In fact if you go to their site right now you will find an Asus 9600GT graphics card that sells everywhere for about $100 listed for a retail of $1179.99 AFTER $20 mail in rebate. http://www.ecost.com/Detail/VIDEO+CARDS/ASUS/EN9600GTHTDI512M/40893165.aspx?navid=155438364  
Just admit that you have a poorly run company that doesn't care.

This review was modified by its author, tom1960, on 8/2/09 10:50 AM.

I ordered a bluetooth mouse and bluetooth adapter on 7/18/09. I received the mouse on 7/22/09, but not the adapter. I called e-cost and they informed me that the adapter was backordered so they canceled it. I convinced them to send me a different adapter at over twice the price. I received the order confirmation e-mail on 7/22/09 for the replacement adapter. Today, 7/29/09, I called and talked to Ryan in “customer service” and they did't have the adapter in stock at this warehouse so it was canceled. I asked to return the mouse, and Ryan says "we only accept returns if the item doesn't work". Let's see, how does the mouse work if there is no adapter. Ryan says, "I can order you a different adapter, or get the same adapter from another warehouse, but the price will be higher."  
 
Their sales tactics are deceptive and fraudulent. Even if an item is not in stock, their website shows that it is in stock. Even if their customer service rep tells you that an item is in stock and you place the order when them, the item probably isn’t in stock. I’ll be contacting the Iowa Attorney Generals office about my order.  
 
If you order from this place, then you need your head examined.  

This review was modified by its author, ScottH000001, on 7/29/09 9:00 PM.

I guess my luck ran out. I've used and even recommended Ecost.com for several years; for both personal and businesses purchases. For the second time this year, I have had a problem with a personal purchase. I attempted to order a replacement external hard drive case for myself at home at the end of June. As I needed the replacement quick, I paid extra for 2nd day delivery. Ecost left off vital addressing information, so the item was never delivered to me. Instead, it went back to their warehouse. No problem, simply refund me my money, right?  
 
I've e-mailed them, no avail.  
I've called them and was told that it would be refunded. (It hasn't yet)  
I even looked on here and saw both Ms. Dizon and Mr. Baker's extension numbers and tried to call (nobody answered)  
 
I give up with ecost. I've already shared my recent experience with the people I work with and the companies I consult for whom I know had ordered from them before.  
 
Luckily, I do all personal transactions through paypal, so at least I can dispute it through paypal.

I purchased a Belkin Router that did not work. After spending hours on the phone with Belkin’s technical department it was found that the router conflicts with the ISP supplier and nothing can be done about it. I called eCost wishing to return the router for a refund and was told that ALL SALES ARE FINAL. So please note that this internet store will not refund your money if you later find that the item you purchased will not work for you.  
I asked the eCost representative on the phone to se if an exception can be made here as I have no use for the router. He told me that he’ll check and get back to me. If he does get back to me with a positive answer I’ll post again, but for now please be aware THEY DON’T TAKE BACK RETURNS FOR A FULL REFUND.  

I placed an order with eCost.com on the 9th of July. I live in the NYC area. So, it's customary to receive orders anywhere from 3-5 calendar days after purchase.  
 
I haven't yet received my eCost.com purchase and don't expect to receive it until the 20th of July.  
 
I called eCost.com. Got the usual run around in broken English.  
 
Here's what they say:  
 
1. Their receipt of my payment and issuance of an acknowledgment email does NOT constitute acceptance of my order.  
 
2. The delivery "clock" starts when their warehouse bothers to give the item to a shipper.  
 
3. The shipper then has TEN to FOURTEEN BUSINESS DAYS from when they tender the item to the shipper to deliver the item.  
 
4. eCost.com uses a hybridized private/USPS shipment system to save itself money. This adds to delivery time and provides inadequate tracking information (none after the post office receives the item).  
 
5. I tried to get eCost.com to refund the $9.99 shipping that it charged for the <$3 it actually cost to ship the item. Blown off from the beginning.  
 
In conclusion, I have two remedies:  
 
a) never do business with eCost.com again and  
b) contact my state's AG to complain after ecost's deceptive practices.  
 
*****The point about ecost.com is that it considers 10-14 business days "normal" for delivery. I do not. I typically get faster delivery from China.*****

This review was modified by its author, DonDerham, on 7/21/09 2:38 AM.

I have never been treated so poorly by a vendor! I ordered a bed from ecost nearly a month ago. The reason I used ecost was because the delivery date was the shortest. To date, I STILL do NOT have even a tracking number. I was told I could NOT cancel the order. I phone every day and every day I am told... we will get you the information tomorrow. I will NEVER do business with ecost again.

When i purchased a lcd tv from ecost.com little did i know i was about to receive a refurbished television.  
 
When purchasing the television, i noticed that they had two different advertisements for it. One advertisement stated that it was refurbished and the other didnt. I had no intention of buying a refurbished television so i purchased the one that did not say refurbished.  
 
When i receive my item i noticed that refurbished was stamped all over the box. I contacted their customer service about this and they said that somewhere on their website they put in parenthesis that the model is factory re-certified. They continued to say that re-certified means refurbished.  
So i asked the customer service representative, why are there two different advertisements for the same television if they are both refurbished? She was unable to answer my question. I was told not to open the box and they will file a complaint with their resolution department. I am still waiting for their resolution department to address this within 24 hours to 72 hours as promised. It is now July 3rd and they still have not contacted me.  
 
Also, this item was one of their "bargain items" that was being sold for a "special price". The "special price" should only last for a few hours before the old price returns. Well its safe to say that this is another gimmick because the special price should have ended over a week ago and it is still ongoing.  
 
My next issue with ecost.com is that they should have issued me a rebate form for my item. I contacted customer service again today because it has been well over a week now and i am still unable to get my rebate form. I asked to speak to a manager and was told that they were all off for the 4th July holiday (my call was placed on July 3rd). When i demanded to speak with someone else i was told that the only thing that they can do is to file a complaint and i will be contacted by their resolution department by July 8th. (lets see how that works out)  
 
Do not be tricked into purchasing any bargains from ecost.com. Here are a few reasons why:  
 
1) They have multiple advertisements posted for the same item. This is very shady, obviously they are trying to deceive their customers.  
 
2) Their customer service is very poor and unprofessional.  
 
3) Their resolution department does not follow-up complaints. They do no return calls or emails as they said they would.  
 
4) The quality of their items is very poor and not as advertised.  
 
5) All sales are final. If an error was made on their part and they advertised the item incorrectly, they will inform you that all sales are final. I tried countless times to return my unopened item and they would not accept.  
 
CUSTOMERS BEWARE OF ECOST.COM they operate their business in a very FRAUDULENT manner.  
 
I am doing what i can to let other internet buyers know about my experience and i intend to contact the better business bureau and other organizations about them.  
 
***************** Update*****************  
Ecost still has not done anything to resolve my issues. They stated in the response below that they will issue me a Return Authorization Number & prepaid shipping label by email and they didn't.  
 
The phone number they provided goes straight to voicemail.

This review was modified by its author, scla86, on 7/20/09 4:47 PM.

I ordered 2 samsung 2343bwx monitors from ecost on 5/5/09. When i received the monitors, they did not include the same stand as pictured on the ecost website. All they were willing to do was a $20 per monitor after calling 4 times and emailing 8 times. Now 1 1/2 months later one of the monitors has died and there is no warranty on the item. I will never shop at ecost again.

I was shipped a used item instead of factory refurbished as stated on the site, item came in a zip Lock bag with no software CD nor install guide, item does not have any re certified/reconditioned stickers and is in very poor condition  
 
Item also does not function after I got the software from the web Logitech software says item is defective need to contact customer service, I have wasted 3 hours dealing with this used item and if this is what Logitech considers refurbished I no longer wish to receive any replacements as I do not trust eCOST nor Logitech.  
 
I have called ecost this morning spent 12-minutes online only to find out that they will not provide me with an RA number to return item but did encourage me to deal with the mfg.  
 
I think this is a very shady operation, it may be a SCAM!  
 
 
07-08-2009  
 
I received an email with an RA number for the $29.99 extender module, no mention what to do with the $169.00 Logitech remote.  
 
As they disclosed to me on the phone I think I am stuck with a JUNK Product since they will not issue an RA number.  
 
No Doubt this place is a SCAM!

This review was modified by its author, QCUSAINC, on 7/8/09 11:16 AM.

My Dell Dimension 4550 is seven years old, and been acting up lately, with keyboard failures and mouse constantly freezing.  
 
I needed a low cost replacement, but something decent, not a piece of junk.  
 
I am very happy with my eCOST purchase of refurbished 260 Dell Optiplex.  
 
In fact, I received more than was advertised !!!  
 
The ad stated a 20 G hard drive, with mouse and keyboard.  
 
Well, I received my computer with a 40 G hard drive, plus there were sound speakers included in the box with the keyboard and mouse.  
 
Add the fact that after doing a rather extensive comparison search, including overstock.com, newegg, several similar bargain sites, and extensive google searching, this was at least 50% or maybe even 75% less expensive than any other similar package I came across for a similar refurbished Dell.  
 
Not to mention the fact that I am sure it would have cost at least two or three times more money to try and have my old Dell repaired.  
 
I plugged the computer in, plugged in my monitor, mouse, keyboard, and speakers, and turned it on and was ready to go, with the Windows XP already installed.  
 
All I needed to do was install a few updates from Microsoft Updates, which took very little time, and now I am rolling along, surfing the internet, and playing games.  
 
I will recommend eCOST to all my acquaintances and have bookmarked it on my Internet browser, and will always consider eCOST as an option for future purchases.