I bought a Sennheiser Pxc250 Noise-Canceling Headphone from eCost for a really low price ($60 including shipping), and it is at my door in 4 days, pretty satisfying experience.

This review deals with eCost's eBay operation. I took a chance and purchased a refurbished USB wireless adapter for a promotional price. I wasn't expecting much for the money--if it worked great, if not, I was only out a few dollars. The purchase process was simple, and the item was shipped within one business day. I take issue with them using UPS "Mail Innovations" as it's an absolutely horrific shipping service (take the worst of UPS and the Post Office and put them together), but it was free and the item arrived within the specified time frame. The card works great, and I'm satisfied with the transaction. While I won't actively use eCost for regular purchases, I'll certainly give them a look if they're running promotions similar to the one described here.

Excellent Product!! Immediate shipping!!! Outrageous price!!! And I am not a platinum member!!!  
 
Thank you eCost!!!! for selling a $400 piece for $100!!!  
 
Very Very Very Happy!!!  
 
Actually I freaked out when I saw the reviews after I ordered the product. 1.95/10!!!  
 
But since I ordered with Paypal, I was sure that these guys are legit, or else Paypal will refund the money.  
 
But later I read the bad reviews and saw a pattern that they are from customers who had shipping issues or some minor return issues, or customer service issues, but not a major fraud issue.  
 
I realized that many people who do receive great service from eCost, don't spend the time to write a review for them, thus their rating is so bad.  
 
I decided to start a trend. I think that eCost should send an email to all their customers after delivering a product successfully and ask them to write a review here and similar sites. That might help them from being misrepresented.  
 
Thank you eCost again!!  
 
Love,  
Satish

ecost.com is one of our primary vendors. We enjoy working with Reggie Arevalo our account manager. Prices in most cases are very reasonable. The services provided to us by Reggie is outstanding.  
 
ICSI

I have been using Ecost for a few years now and have been more then happy with their products. The service left a little to be desired until I got an account exec. Jeraldine Unida is the most helpful representative from any company that I have worked with. She makes the experience of buying from Ecost a pleasure. Thanks for great customer service!

The service I get from this store is fantastic and the prices are always great. I have a special Account rep Jeraldine Unida she is a fantastic person - she always tries her best to get me the best price availabe and always makes sure that my orders are processed as quickly as possible. She is a real asset to the company and should be highly commended.  
 
One day I was ordering from the company and she was not available - the service that I got from the rep (that was supposedly like her) was not of the same quality and it was very noticable that his customer service followup was no way near the service that I always get from Ms. Unida.  
 
I tell all my friends about ecost and encourage them to go here and get good deals.  
 
Keep up the good work - it is really apprecieated.  
 
thanks

This company has very good pricing. I own a business and purchase inventory from ecost. The recertified items they sell are in like new condition from the manufacturer. It may as well be brand new. My account rep is Jeraldine Unida and she is really good. Every email I send her requesting an item, before I can even look she has entered the order and sent me an email. Excellent customer service on her part. Thanks Ms.Unida and ecost.

I ordered a refurbished Denon A/V receiver from ecost.com. Order processing and shipping was prompt.  
 
However, the unit was defective. Before dealing directly with Denon for repairs, I figured I might as well try to return the item to ecost.com, but I was not hopeful, for 3 reasons: 1) reviews and comments I've read online regarding ecost.com indicated poor customer service, 2) their web site explicitly states that any problems with Denon products need to be addressed with Denon directly, and 3) the paperwork that came with the receiver also states that any problems with the receiver should be handled by Denon, and not the reseller.  
 
My first step was to send email to the general customer service address at ecost.com. I much prefer email to having to call support. 24 hours later I hadn't received a reply, so I found another email address on the ecost.com web site specifically for the person in charge of Denon issues.  
 
So, I send her (Linda Potter) the same email explaining the situation, requesting a refund/exchange, and that ecost.com pay for shipping of the item back to them. To my astonishment, Linda agreed. She was polite, professional and helpful. This is the kind of customer service that creates repeat customers. Thank you Linda!  
 
As of this writing, I have not yet shipped the item back or been reimbursed, so this review may be updated if there are any problems. But as of this moment, I am very pleased.  
 
PS - the failure of the receiver was not the fault of ecost.com, but rather whatever company refurbished the unit.

I ordered the $19.95 auto inflating blood pressure unit from ecost and it works great. I tried several other home blood pressure devices and was never satisfied. Reading were all over the place and I expected the same here. I was surprised by the consistancy and accuracy of this meter. For under $20 bucks with free shipping I received a unit that out performed units I spent $100 on! If you need a reliable blood pressure unit for home use this is the one! ecost.com is definately the place to shop online. I will be back often to check for more great deals.  
George K. NE PA

Excellente service, A+ product quality. Customer service excellent too, Mr. Julius Orozco was the representative who attended me, and all was alright.  
Way to go eCost!

Linda in Customer Support was great, and was able to resolve my issue quickly after my previously frustrating experience with e-mail and phone support!

I've ordered a few things from ecost and have had both good and not so good experiences with them. I ordered a refurbished Apple ipod from them and it arrived in a timely manner, looked like new, and works just fine. I've been using it for about 4 months now without any problems. I was very happy with this order.  
 
I also ordered an Aerobed (inflatable bed) from them about one month ago and it arrived in a very damaged box with an insufficient amount of packing material (which explains the damage), but fortunately the bed was in it's own box and this box didn't sustain any damage. It also seems fine and, aside from the poor packing job, I'm pretty happy with this order.  
 
A few days ago I ordered a refurbished HP laptop, a PC headset, and a Linksys wireless router. Although they stated that all three were in stock, only the headset and the router have been shipped. I hope that the computer will be shipped soon, but given the experiences of others mentioned below, I am a little concerned. A small delay is ok, but I'll have to see just how long this delay continues.  
 
I do have one fairly major concern about ecost, however. Judging from the lack of packing material in the box containing my second order (which was directly responsible for the damage the shipping box sustained while in route) and also from the reviews I've read below in which others have stated that they've had the same experience, I worry that I'll be scammed on this most recent order and I'll explain why.  
 
Based upon the fact that I planned on ordering many items from ecost (admittedly they've got very good prices), I purchased a Platinum Premium membership before my most recent order so that I could get free shipping on this, and future, orders. However, what ecost buried in the fine print is this: their free shipping is done via UPS Basic service. After calling UPS, I discovered that these shipments are (1) uninsured and so the purchaser assumes all liability for any damage to the shipment and (2) left without a signature, regardless of how secure the location is.  
 
Now, I don't blame UPS for this since they've made companies using this form of shipping aware of their policies. I DO, however, feel it is a bit, well, unethical for ecost to use this level of shipping without clearly indicating that this level is used for all free shipping offers under their Platinum Premium membership, especially given that one must purchase a membership to get this "free" shipping.  
 
So, let's take a hypothetical. Let's say ecost ships out the laptop computer I've ordered, ships it without the proper type and/or an insufficient amount of packing material (knowing full well that if the computer arrives damaged, they have my money and I'm left with a damaged computer and absolutely no recourse), and let's say it arrives damaged. I have no way to get a refund (due to their "All Sales Final" policy) and no way to collect any insurance (since they shipped it via UPS Basic), and therefore I must pay out of pocket for any repairs to the computer (which sort of defeats the purpose of saving money by buying a refurbished computer). So, ecost is in the clear and I am out the cost of my computer purchase.  
 
To be fair to ecost, they have not yet shipped out my HP laptop (but hopefully will soon, given that they claimed it was in stock) and so I have no idea whether it will arrive properly packaged, undamaged, and in like-new condition, as it should. I also have not yet received my PC headset and wireless router (which have been shipped), so I also can't say anything about my experiences with this order either. But you can be certain I will be updating this post and I'll be fair and objective about my experiences. The outcome depends on ecost.  
 
UPDATE: To date, I've ordered 3 refurbished laptop computers (one of which I alluded to above), a printer cable, a PC headset, a wireless router, a refurbished ipod, and an inflatable bed. The computers all arrived well protected and without any damage, and they were all in like-new condition. I should note that I shipped everything via UPS second day air (including the refurbished computer I mentioned in my original review), which involved an added expense, but at least everything was insured. About one month out, I've not had any problems with any of the computers. All other items I purchased (some of which I've mentioned above) also arrived without damage and have been working without any problems. So, overall I'd have to say that I've been very happy with the online purchases I've made through ecost. Some words of advice to others:  
 
1. The Platinum Premium membership has not been very useful thus far. I don't think it's worth the expense.  
2. Although the Platinum Premium membership provides free shipping, this shipping is done through UPS Basic service and is therefore useless if you wish to ship expensive items such as computers, TVs, etc. Be warned that there is no shipping insurance with this level of service and UPS reserves the right to drop the package without signature.....regardless of whether the drop-off point is secure. See above for more information. Personally, I'd never consider shipping expensive items without insurance and therefore UPS Basic is not appropriate, whether or not ecost provides it for free.  
3. Many items that you purchase from ecost (refurbished, for example) are "final sales", meaning you cannot return them to ecost should they fail. That said, it might be advisable to purchase a warranty if possible.  
4. I still have reservations about the way ecost ships their merchandise, and apparently others agree with me on this. The items too often arrive without sufficient packing material and thus risk damage in transit. Again, I'd strongly advise shipping insurance for this reason.

This review was modified by its author, fukada, on 10/20/09 2:37 PM.

I was nervous after reading all the negative reviews about eCost after I ordered a refurbished Dyson from them. The order arrived within the specified time limit and the vacuum looked like new, all of the attachments and the book were included which apparently is unheard of with refurbished sweepers. I did not have any difficulty with the company and the price was great. And by the way the Dyson sucks big time in the way it is suppose to!!!

This review was modified by its author, juna, on 9/10/09 5:21 PM.

I purchased a refurb LCD TV from ecost via their ebay store. Their listing stated that there might be cosmetic issues as these were returned/refurb units by the factory. I received the TV with a majorly damaged front bezel, and the base was cracked.  
 
I contacted their customer service, and they were very prompt in replying back to me, and immediately issued an RMA for me to return for a refund, without my asking. I replied back a couple of times stating that I would have a riot on my hands if my kids did not have a gaming TV and I would be out a TV for a few weeks if I returned this one and had to buy a new one later.  
 
They were again very prompt to reply, and we worked out a very amicable monetary reimbursement for the quality of the product I received. This was outstanding customer service from the timely responses of their service department to my emails to the final resolution!

This review was modified by its author, TeamSpeed, on 8/12/09 4:24 PM.

Very good shopping experience. I was looking for a specific Multimedia Desktop and eCost had the item in stock and also had the best deal. I was initially hesitant due to the very poor overall ratings but I thought I'd give it a try. I was very pleasantly surprised. My order came in 6 days with no problems. The item was as advertised.