My experience with eCost: I am currently expecting my 5th order from them, a high-end Denon AV receiver I could not be happier with the products I have received so far. They have been more than professional, even to the point of canceling an order I made and changed my mind the next day after I placed it online on a Sunday (the trick is let them know early, their shipping usually goes quickly). All of my orders have been for refurbished items; I like the value I get from buying refurbs.  
My last order came in the next day after order and it was shipped using ground.  
In a few words, I give them an A+. And I didn't even have the pleasure (or need) of speaking with Linda.

Placed an order for a 100ft wifi antenna cable, a slightly harder to find item. eCost.com was $50 cheaper than anybody else I could find, and had item in stock, unlike others that said availble in 3-5 days. They shipped item same day via UPS 3 Day delivery from CA, item arrived in MD 3 days later packaged very safely. I've placed quite a few orders and have not been disappointed. (felt compelled to write this review due to the negative reviews on here, seems alot of those are with refurb products, my product was new)  
 
Edit: I just found RR will only allow 1 review per company, so i was unable to leave additional positives. Just wanted to re-iterate that I've placed ~10 orders with them all with same day shipping, safely packaged (bought lcds and they were double boxed like they should be), at fair prices with fair shipping costs. I'm also very pleased that they accept Paypal, as it is hard to keep credit cards paid off quick enough with computer purchases and that gives me another option to pay.

This review was modified by its author, bwave, on 3/7/10 4:09 PM.

I recently purchased a refurbished Denon AVR-3310CI. The price was very good, the hardest part was finding it available.  
 
Once I ordered it I noticed that the price went down 20 minutes later, I called and was able to cancel and reorder at this lower price. Everyone I talked to was very friendly and helpful.  
 
The item arrived in perfect condition and has had no problems whatsoever.  
 
Will definitely do business with them again.

I must say that I am suprised at all the negative reviews I have read. As some other people have said I was hesitant to order after reading all the negative stuff but took my chance and am happy I did. I ordered an HP netbook with Blutooth for 249.00 shipped.Got it 4 days later. Packaged in a double box. The box inside was straight from HP. Came with all the manuals and warranty info from HP. I am very satisfied with my purchase and have already sent some of my pals to jump on this great offer. Thank you ecost.com

I ordered a Sony Vaio Labtop from them and it came to me very fast and was in great shape looked brand new out the box even though it was marked as refurbished i was expecting something to be wrong and there was nothing i have ordered many things from them and have not been let down yet they are my go to source when i need something at a great price  
 
keep up the good work

Not sure what has been happening with ecost lately, i was very hesitant to order from them after reading all these reviews but gave them a chance anyway and ordered a home theater system. Item arrived promptly and i had mo issues with it. It was definitely a refurb as it smelled like mexican food or something at first )))) But still i got a hell of a deal, so no complaints.

This review was modified by its author, maindimon, on 2/25/10 3:19 PM.

My wife is enjoying her new laptop (birthday present) from Ecost it was refubished but I have never had a problem with anything I have bought and she is very please with the gift Thanks Calrk

This review was modified by its author, clarkster, on 3/11/10 8:54 AM.

I recently purchased a remote Helicopter from eCOST and had an issue with it, they took care of the problem Immediately. I am very satisfied with this company and would recommend them to anyone.  
More companies need to follow suit in this kind of customer care.  
Thank you eCOST!  
Wayne Watsick

In the end Linda Potter called and got my shipment out to the address I wanted to send it to.

This review was modified by its author, rselly, on 2/10/10 5:50 AM.

I have ordered eight times from Ecost in the past year. I bought laptops for my wife and my kids and a couple that I gave as gifts to friends. On every occasion, the product was shipped promptly, packaged properly and worked great. I realize there is some risk with purchasing refurbished products, but for pete’s sake, I bought five laptops for less than $1500. If one goes bad in 2010, I’ll plop down another $300 and replace it. Ecost has saved me enough money that I can afford this, and I will continue to give them my business. I do not work for Ecost and have never met anyone who does, but I wanted to add my buying experiences to the list of reviews.

I have read over 14 pages of bad review and aside from few reasonable complains, most of it sound like childish whines. Viewers please do not be disturbed by those reviews because if you really read them, you'll see that most of them only complains about the bad customer services which is quite normal because all companies in the united state can supply abundance of them; hell, I surely done my share of complaints to ConEd and National Grid and sometimes even DEP. I even saw one that give 1 star only because the buyer got freaked out by the reviews and went to cancel it. Which is completely ridiculous.  
 
On summary, most of them complain and complain about the All Sales Are FINAL policy which they can't return or cancel orders. While this might be a reasonable complain, however, I believe this is done to protect the company's own interest. We must admit theres many buyer who break the item within a week of purchase and return it as defective. With the No Return Policy, Ecost is save from that (not really, as they do accept DOA returns). And, I don't know about you guys but when I purchasing something that worth over $100, I ponder upon it over the course of weeks, even months, thus when I actually bought the item, I won't cancel have to cancel it later.  
 
Now, upon my own purchase. I bought a refurbished HP Firebird 302 after the brand new discounted one in Newegg was sold out when I was in the shower. I ordered it on 19th, it was shipped on the 20th and arrive on the 23th, which was amazing because I never expect it to arrive before the holiday. I do admit that this was one of the seldom impulse purchases that I have, I was provoked by Newegg. And as the big sale point of the Firebird was its design, so I was quite worried about how "refurbished" it really was. Does it have scratches or does it missing parts. All was resolved when the computer came to me and I couldn't be happier. The desktop can easily pass as brand new with only a scratch on the front. I then plugged it in, upgraded it to Win7 and did some diagnose to see if everything is alright and nothing is amiss. Now I am a compete satisfied customer.  
 
Many people also complained about the quality of refurbished items but you must note that Ecost does not refurbished items, they only sells them. It says on the page that the items were refurbished by its manufacture, or licensed refurbished company, which is the reason why when people called them to seek aid, Ecost referred them to the items manufacture.  
 
All in all, do not trust fully on what you read. People are very biased. Especially the self-important Americans.

This review was modified by its author, Saecula, on 12/24/09 2:52 PM.

As always, I am impressed with eCost for their selection, pricing but most of all their ability to deliver as promised. I have been a loyal customer of eCost for at least the last four years, probably longer. I ordered the Nintendo wii for my sons for Christmas on 12/11 and its sitting in my office today 12/17 and no more worries for Christmas. Thanks eCost!

Totally satisfied with the resolution to an issue. A manager called me and had everything solved in 5 minutes. I wasnt expecting anything like this. She also offered to be on top of any other future orders and gave me her mobile number. I sure will continue shopping knowing that I'm backed up with this type of customer service.  
 
Juan Carlos

Fast shipping, great product. I have been a customer for a long time and they have great prices and products. Customer service is very friendly and professional.

I purchashed a Nikon D5000 camera body from ecost at the advertised price of $493.25, (about $100 under market price). After the purchase I read the reviews on this site and wished I had read them before the purchase. THAT WOULD HAVE BEEN A BIG MISTAKE! The deal went through just as advertised, I ordered on a Friday Afternoon, they shipped Monday and I received it on Wednesday. It was a brand new product in a sealed box, everything was in tact, and perfect working order. I DID NOT EXPERIENCE ANY OF THE NEGATIVE ISSUES REPORTED BY OTHER REVIEWERS AND HIGHLY RECOMMENT THE COMPANY.

This review was modified by its author, khaynes5, on 12/9/09 1:23 PM.