Ecost is not a company I will order from again nor recommend to my worst enemy. I placed an order with Ecost and decided to cancel because I no longer needed it. Now, they had not shipped out my order yet and I went through the proper channels. Emailing the cancellation department and calling customer service but instead of canceling my order they decide to go ahead and ship out my order after I spoke to them. The person in Customer Service told me they were in the process of canceling my order, next thing I know they're sending me a tracking number. Companies like this should be put out of business because they are not looking for customer satisfaction only to satisfy themselves. All I wanted was my money back but instead I got BS........

This review was modified by its author, mahoii, on 3/19/10 11:02 PM.

Not very happy! I ordered a XMS2 DHX 4GB (2X2GB)PC2-6400 800MHz 240-PIN DDR2 CL5 Du PART# CRSR TWIN2X4096-6400C5DHX ON 2/13/10 Paid for it at the same time. It was on sale for a good price. I got a 2GB (2X1GB) Sent to me AND a different invoice stating I ordered the 2GB insted of the 4gb.Order date 3/15/10. I called customer service to get an RMA started to return this part for exchange of the part I ordered (AND SENT IN THREE DIFFERANT EMAILS WITH ALL OF THEIR GARBAGE REQUIREMENTS TO GET IT STARTEd). Then I had to proceed to call for almost a month to get them to issue the RMA and they have been giving me the run around ever since on sending the part I ordered! After 2 weeks of the run around they said we will give your money back, BUT not send out the part we SOLD YOU because there is no more available at that price. All I want is what I ordered and paid for, no more no less. I have called and got different people every time and I always ask are there any in stock? I am always told yes and the qty available. (I RECORD ALL THE CALLS now BECAUSE OF THE MULTIPLE CALLS I HAVE MADE TO THEM) After I tell them what is going on I get a new lie, some say they do not want to send the wrong part out AGAIN, so I can not get what I ordered.(BUT THEY WILL SELL ME ANOTHER ONE WITH THE VERY SAME PART NO# for more money!) others tell me they do not have them anymore and we are changing our web page(it doesn't take 3 weeks to change a web page and still has not HAPPENED)! I have been told we will check in to it and call you back and e-mail you in one or two days (NEVER HAPPENED,) and when I asked to talk to a supervisor (ON THE FIRST CALL) I was told the line is bussy the entire time I was on hold, and did not get a call back! THERE MUST BE ONLY ONE SUPERVISOR IN THE ENTIRE COMPANY?)-- WHAT IT COMES DOWN TO IS THEY HAVE SENT ME SOMETHING THAT I DID NOT WANT NOR ORDERED, THEY EVEN WENT FAR ENOUGH TO CHANGE MY ORDER TO HALF THE MEMORY AND SENT A DIFFERANT ENVOICE ALONG WITH THE WRONG PART. ISN'T THAT FRAUD? I am waiting again for another person to contact me back on Monday 3/22/10 or tuesday 3/23/10 to see if they can now get this straightened out? One last time so everyone understands, the latest call they told me that they do not have ANY MORE IN STOCK AT THE PRICE I PAID, but I CAN PAY MORE to receive WHAT I BOUGHT IN THE FIRST PLACE. I CAN'T PUT ALL THE GARBAGE ON HERE THAT THEY HAVE TOLD/PUT ME THROUGH. That's why I record it. Maybe the BBB will like it better that way there is no he said she said. PS, We use to spend around 3k a year with this company (between my friends/family) which may not be much to a company this size, but if enough people get tired of this type of behavior it could begin to hurt. (USE TO SPEND 3K.)

This review was modified by its author, Bellemey, on 3/19/10 8:15 PM.

To be clear, the positive comments posted here are to recognize outstanding service i received from Ms. Linda Potter. I ordered a brand new computer that had errors in product description online and ended up receiving the wrong product. When i called customer service i was asked to provide a picture (odd!) of the merchandise along with a copy of product description online. Fortunately, i had saved a copy for my records and the service representative was able to verify the same because the errors weren't fixed even days after i ordered the merchandise. All they had to do was verify the description online and issue me a refund. Instead, the rep insisted that i send them a copy of the description and that someone would contact me within 24 hours, which never happened. it's unusual and uncommon for leading retailers to do this when the error was clearly on their part and the product is brand new.  
 
That's when i contacted Linda, though my instinct was to post a negative review here first. Contacting her certainly helped. What a pleasure she was to deal with--extremely professional, prompt and courteous. I wish other reps at ecost were like her.  
 
The process was smooth once i contacted Linda and i received a full refund for the purchase within a week of contacting her. I might also add that the item was returned to her sealed and unopened.  
 
My suggestion to the reviewers..... please give Ms.Potter a chance to resolve the problem before you post your review. Chances are she will correct things to your satisfaction. Once again, thanks, Ms. Potter,you are an asset to your organization. In my opinion, you certainly lived up to the "world class service" motto of your business--let's hope the rest in your company will follow.

Placed about 3,4orders from this company. Surprise to find so many negative reviews even-though my experiences with these guys are not too good either. First would be the premium account. The reason I bought a premium account from them is just to enjoy the free shipping, ended up they would give me free shipping for just 5 orders, I read about the premium account information carefully before I bought it and it tells you nothing about that. Theres always something delaying the shipping, I have to call them ever time to have my order actually shipped.  
Now the good part is, they pick up the phone real quick, lovely!  
I ordered two refurbished laptop from them, took quite some weeks until I finally got them, despite all the troubles, both laptop work great and they don't look refurbished in anyway.  
Also got two usb wireless card from them, claim to be new but it came poorly-protected, without the original box and even some scratches on it.  
 
Perhaps I'm lucky with the two refurbished laptop or maybe not. I still have 3 more free shipping from them so I guess I would continue until then.  
To wrap it up.  
 
+ Friendly customer support  
+ No trouble with credit card  
- Poor shipping handle  
- Some items are not as it described

All would be fine, except: 1) had ordered a computer with a monitor and other items. The computer was backordered and when the other items were shipped the charges included shipping for the backordered computer. Had to request some shipping refunded which really did not equate to the amount it should have. 2) received a monitor that was defective (and was not in near new condition). Called within 30 days and followed the instructions per Customer service, received a case number from the manufacturerer, reported it to eCost, and was told I would receive an RMA and shipping label by eCost. After waiting 2 weeks, they tell me I cannot have an RMA, but must send for manufacturer repair, but I had already ordered a replacement elsewhere. I am out the $$$'s and have a piece of junk.  
 
All in all, there are great buys on eCost, but their return policy stinks and there is no way to escalate an issue. Refund or eCost credit would have been fine, but no.  
 
Tis a shame.  
Sincerely,  
Barb Wheeler  
 
Later 15 March 2010. I heard from Linda, and received satisfactory results after submitting this posting. I do believe eCost desires a happy result within reason for their customers, although difficult to initiate. In the future I will pay more attention to return policies, etc and ask more questions. Otherwise I do intend to continue business with eCost where it makes sense for my customers. Thank you Linda for your immediate attention to this issue. I do truly appreciate it.  
 
Sincerely,  
Barb Wheeler

This review was modified by its author, tinee99, on 3/15/10 6:54 PM.

This company is a scam. I will never buy from them again. I purchased a Dymo cd printer from them in the early part of February and when I received it, the unit did not work properly. I called them to get a replacement and they would not work with me and told me to call the manufacturer, which I did. The manufacturer sent me a new one to try and the replacement unit was just as bad as the first, it made bands on the printed cd.. Bottom line the printer was a piece of junk. I called Ecost again and for one month they gave me a run around, giving me one excuse after another. Finally they told me to get my money refund from the manufacturer. Ridiculous, I paid them not the manufacturer. They refuse to accept the bad unit, obviously they do this to many of their customers. I purchased the unit through Bill Me Later and they are working with me to file a dispute.  
 
STAY AWAY FROM THIS COMPANY, THEY ARE A BUNCH OF SHYSTERS. I agree with a previous poster, its like talking to a brick wall.

This review was modified by its author, siuol, on 3/15/10 10:06 AM.

This was my first and last shopping experience with ECost.com. I ordered three Motorola H710 bluetooth headsets and got a good price on them, or so I thought. The item was a bulk item listed as new, but when I got them, two out the three appeared to be refurbished or something, and one of them did not work. The earloop on one was worn and appeared to have oil from someone's head that had worn it previously, the units were scratched, and the contacts where the charger plugs in were dirty and oxidized. Clearly not new and they appear like they were returned and resold. I contacted Ecost and explained the situation, and they issued me an RMA and ordered two replacement ones. I got the replacement ones and they were just as bad of condition and they did not work. I called Linda back one morning and left a voicemail. After not getting a response back that day, I called again the next day and she issued another RMA and refunded my original shipping cost. I asked if they were going to send two more replacements, and she stated that they were not going to send any more replacements. At this point that was fine with me, and I just wanted my money back. I am disappointed in this company and would not recommend them based on my experience.

This review was modified by its author, comprat, on 3/12/10 10:22 AM.

My experience with eCost: I am currently expecting my 5th order from them, a high-end Denon AV receiver I could not be happier with the products I have received so far. They have been more than professional, even to the point of canceling an order I made and changed my mind the next day after I placed it online on a Sunday (the trick is let them know early, their shipping usually goes quickly). All of my orders have been for refurbished items; I like the value I get from buying refurbs.  
My last order came in the next day after order and it was shipped using ground.  
In a few words, I give them an A+. And I didn't even have the pleasure (or need) of speaking with Linda.

Extremely bad service and very Poor Product (Dell GX260R Desktop computer),arrived with wrong mouse and non-functioning CD-ROM drive. Must go through Joy Systems (have not returned my call after many hours) first to get claim number before Ecost will provide RA and shipping label to send back. At this point I paid money for a worthless item which I will have pay to dispose of. I highly recommend avoiding this company, you will most likely be very disapointed.

It's like talking to brick walls. I've placed orders with ecost.com before and have never had a problem so I'm not sure if customer service or management has changed hands. According to their policy, items are not charged on your credit card until they are shipped out. Lo and behold, I was charged for the entire amount of my cart on 3/4 and then once again for the hard drive that was backordered (although it still says in stock on their website) on 3/5. Why, ecost, are you not following your OWN policies? I've been stuck with a 'Sent to Warehouse' message for two days now NOT ALLOWED TO CANCEL MY ORDER. I tried to cancel both on 3/5 and 3/8. Nice, huh? I called on 3/5 to ask that the second charge be taken off of my card only to have to convince the rep that I was charged twice for the next 15 minutes. Why would I lie about that? Isn't it simple for you to just check rather than to tell me that I'm mistaken? Once he finally did the leg work, he promised an email confirming the refund. Yeah, right! Needless to say, my request that day went unheeded. Still a double charge, still no merchandise. A coworker was impressed with the speed that I received the first item in my shipment and was prepared to order one himself. That was until I told him about the second half of my shipment. Ecost has suddenly become too much of a hassle to deal with. Let's see how much longer they'll hold onto my money...  
AGAIN. LIKE TALKING TO BRICK WALLS. ECOST CHARGED THE ENTIRE ORDER: $154.28 ($107.99 & $30.99)ON 3/4 WHICH INCLUDED THE BACKORDERED ITEM AND THEN CHARGED $107.99 FOR THE BACKORDERED ITEM ON 3/5. I only ordered two items. I've been charged for three. Why is this so hard for your company to understand. A mistake was made. Plain and simple. You take responsibility for it, correct it and move on. Not do a song and dance about it. And yes, I've been promised confirmation and tracking emails all along and have never received one.

This review was modified by its author, stayclassybklyn, on 3/9/10 9:19 AM.

Placed an order for a 100ft wifi antenna cable, a slightly harder to find item. eCost.com was $50 cheaper than anybody else I could find, and had item in stock, unlike others that said availble in 3-5 days. They shipped item same day via UPS 3 Day delivery from CA, item arrived in MD 3 days later packaged very safely. I've placed quite a few orders and have not been disappointed. (felt compelled to write this review due to the negative reviews on here, seems alot of those are with refurb products, my product was new)  
 
Edit: I just found RR will only allow 1 review per company, so i was unable to leave additional positives. Just wanted to re-iterate that I've placed ~10 orders with them all with same day shipping, safely packaged (bought lcds and they were double boxed like they should be), at fair prices with fair shipping costs. I'm also very pleased that they accept Paypal, as it is hard to keep credit cards paid off quick enough with computer purchases and that gives me another option to pay.

This review was modified by its author, bwave, on 3/7/10 4:09 PM.

I recently purchased a refurbished Denon AVR-3310CI. The price was very good, the hardest part was finding it available.  
 
Once I ordered it I noticed that the price went down 20 minutes later, I called and was able to cancel and reorder at this lower price. Everyone I talked to was very friendly and helpful.  
 
The item arrived in perfect condition and has had no problems whatsoever.  
 
Will definitely do business with them again.

3/15/10 5:36 PM  
 
FRAUD - BEWARE of eCost.com - NO Bargains Here !!!  
------------ THIEVES !!! ----------------------  
GARY GUY, President refuses to rectify the problem, LINDA POTTER is a manager who is part of the fraud and conspiracy to commit FRAUD.  
THEY WILL NOT REFUND !!!  
 
I received a TV that was more than 3 years old, discontinued, and in very poor condition. Does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not reveal the poor condition of product, lack of original packing and materials, missing parts, and damage to TV stand and encasement.  
I phoned eCost.com upon opening of outer box and examining the contents. I was told by Ed that they were aware that the TV is old, outdated, discontinued and missing packing and parts. I was told that I should expect this of there products. I offered three options for rectification of issue, but all were denied. I offered to have the TV replaced with a newer unit of proper age and condition, in proper working order, and including all factory supplied parts, manuals, cables, and packing - denied by eCost.com. I offered to have some money refunded to me to bring the transaction to a reasonable cost for the product supplied - again denied by eCost.com. I also offered to have eCost pick up the unit at their cost and return for full refund - again denied by eCost.com.  
eCost told me that they would not accept a return, and they do not offer refunds. I could ship it back at my expense, and I would be charged a 20% restocking fee - and eCost.com would then evaluate and decide what to do at that point.  
eCost.com is a company that is practicing theft and fraud. I of course have reported this to my bank.  
BEWARE of eCost.com  
------------------------------------  
NOW, after my complaints, threats, phone calls, and contacting authorities - eCost.com wants to keep my money AND have me send them the TV . . . . they would then have my money and the product - THIEVES !!!!!!!  
This review was modified by its author, Ray F, on 3/8/10 8:25 AM.  

This review was modified by its author, Ray F, on 3/15/10 4:38 PM.

I ordered a Belkin 6-port Firewire Hub. That was my main reason for purchasing from eCost.com I recieved one of the cables, I don't know where the other one is, and they cancelled the hub. The hub was the reason I even made the order. It's still listed online on their site. I won't be ordering again, and I asked to be removed from their email list.

I have just gotten off the phone with Linda at ecost and she was most helpful - I wouldn't want her job at all:) Apparently the computer is in stock but it has something to do with shipping to the state of MA and sales tax that would have to be charged. I have cancelled my order, Linda will send me written confirmation of the cancellation and continue to look for a similar item. I only wish that I hadn't had to wait to post to this site, that the communication from ecost was better. Thank you Linda for your help.

This review was modified by its author, EWB, on 3/4/10 12:13 PM.