My experience with eCost: I am currently expecting my 5th order from them, a high-end Denon AV receiver I could not be happier with the products I have received so far. They have been more than professional, even to the point of canceling an order I made and changed my mind the next day after I placed it online on a Sunday (the trick is let them know early, their shipping usually goes quickly). All of my orders have been for refurbished items; I like the value I get from buying refurbs.  
My last order came in the next day after order and it was shipped using ground.  
In a few words, I give them an A+. And I didn't even have the pleasure (or need) of speaking with Linda.

Extremely bad service and very Poor Product (Dell GX260R Desktop computer),arrived with wrong mouse and non-functioning CD-ROM drive. Must go through Joy Systems (have not returned my call after many hours) first to get claim number before Ecost will provide RA and shipping label to send back. At this point I paid money for a worthless item which I will have pay to dispose of. I highly recommend avoiding this company, you will most likely be very disapointed.

It's like talking to brick walls. I've placed orders with ecost.com before and have never had a problem so I'm not sure if customer service or management has changed hands. According to their policy, items are not charged on your credit card until they are shipped out. Lo and behold, I was charged for the entire amount of my cart on 3/4 and then once again for the hard drive that was backordered (although it still says in stock on their website) on 3/5. Why, ecost, are you not following your OWN policies? I've been stuck with a 'Sent to Warehouse' message for two days now NOT ALLOWED TO CANCEL MY ORDER. I tried to cancel both on 3/5 and 3/8. Nice, huh? I called on 3/5 to ask that the second charge be taken off of my card only to have to convince the rep that I was charged twice for the next 15 minutes. Why would I lie about that? Isn't it simple for you to just check rather than to tell me that I'm mistaken? Once he finally did the leg work, he promised an email confirming the refund. Yeah, right! Needless to say, my request that day went unheeded. Still a double charge, still no merchandise. A coworker was impressed with the speed that I received the first item in my shipment and was prepared to order one himself. That was until I told him about the second half of my shipment. Ecost has suddenly become too much of a hassle to deal with. Let's see how much longer they'll hold onto my money...  
AGAIN. LIKE TALKING TO BRICK WALLS. ECOST CHARGED THE ENTIRE ORDER: $154.28 ($107.99 & $30.99)ON 3/4 WHICH INCLUDED THE BACKORDERED ITEM AND THEN CHARGED $107.99 FOR THE BACKORDERED ITEM ON 3/5. I only ordered two items. I've been charged for three. Why is this so hard for your company to understand. A mistake was made. Plain and simple. You take responsibility for it, correct it and move on. Not do a song and dance about it. And yes, I've been promised confirmation and tracking emails all along and have never received one.

This review was modified by its author, stayclassybklyn, on 3/9/10 9:19 AM.

Placed an order for a 100ft wifi antenna cable, a slightly harder to find item. eCost.com was $50 cheaper than anybody else I could find, and had item in stock, unlike others that said availble in 3-5 days. They shipped item same day via UPS 3 Day delivery from CA, item arrived in MD 3 days later packaged very safely. I've placed quite a few orders and have not been disappointed. (felt compelled to write this review due to the negative reviews on here, seems alot of those are with refurb products, my product was new)  
 
Edit: I just found RR will only allow 1 review per company, so i was unable to leave additional positives. Just wanted to re-iterate that I've placed ~10 orders with them all with same day shipping, safely packaged (bought lcds and they were double boxed like they should be), at fair prices with fair shipping costs. I'm also very pleased that they accept Paypal, as it is hard to keep credit cards paid off quick enough with computer purchases and that gives me another option to pay.

This review was modified by its author, bwave, on 3/7/10 4:09 PM.

I recently purchased a refurbished Denon AVR-3310CI. The price was very good, the hardest part was finding it available.  
 
Once I ordered it I noticed that the price went down 20 minutes later, I called and was able to cancel and reorder at this lower price. Everyone I talked to was very friendly and helpful.  
 
The item arrived in perfect condition and has had no problems whatsoever.  
 
Will definitely do business with them again.

FRAUD - BEWARE of eCost.com - NO Bargains Here !!!  
------------ THIEVES !!! ----------------------  
GARY GUY, President refuses to rectify the problem, LINDA POTTER is a manager who is part of the fraud and conspiracy to commit FRAUD.  
THEY WILL NOT REFUND !!!  
 
I received a TV that was more than 3 years old, discontinued, and in very poor condition. Does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not reveal the poor condition of product, lack of original packing and materials, missing parts, and damage to TV stand and encasement.  
I phoned eCost.com upon opening of outer box and examining the contents. I was told by Ed that they were aware that the TV is old, outdated, discontinued and missing packing and parts. I was told that I should expect this of there products. I offered three options for rectification of issue, but all were denied. I offered to have the TV replaced with a newer unit of proper age and condition, in proper working order, and including all factory supplied parts, manuals, cables, and packing - denied by eCost.com. I offered to have some money refunded to me to bring the transaction to a reasonable cost for the product supplied - again denied by eCost.com. I also offered to have eCost pick up the unit at their cost and return for full refund - again denied by eCost.com.  
eCost told me that they would not accept a return, and they do not offer refunds. I could ship it back at my expense, and I would be charged a 20% restocking fee - and eCost.com would then evaluate and decide what to do at that point.  
eCost.com is a company that is practicing theft and fraud. I of course have reported this to my bank.  
BEWARE of eCost.com  
------------------------------------  
NOW, after my complaints, threats, phone calls, and contacting authorities - eCost.com wants to keep my money AND have me send them the TV . . . . they would then have my money and the product - THIEVES !!!!!!!

This review was modified by its author, Ray F, on 3/8/10 8:25 AM.

I ordered a Belkin 6-port Firewire Hub. That was my main reason for purchasing from eCost.com I recieved one of the cables, I don't know where the other one is, and they cancelled the hub. The hub was the reason I even made the order. It's still listed online on their site. I won't be ordering again, and I asked to be removed from their email list.

I have just gotten off the phone with Linda at ecost and she was most helpful - I wouldn't want her job at all:) Apparently the computer is in stock but it has something to do with shipping to the state of MA and sales tax that would have to be charged. I have cancelled my order, Linda will send me written confirmation of the cancellation and continue to look for a similar item. I only wish that I hadn't had to wait to post to this site, that the communication from ecost was better. Thank you Linda for your help.

This review was modified by its author, EWB, on 3/4/10 12:13 PM.

I must say that I am suprised at all the negative reviews I have read. As some other people have said I was hesitant to order after reading all the negative stuff but took my chance and am happy I did. I ordered an HP netbook with Blutooth for 249.00 shipped.Got it 4 days later. Packaged in a double box. The box inside was straight from HP. Came with all the manuals and warranty info from HP. I am very satisfied with my purchase and have already sent some of my pals to jump on this great offer. Thank you ecost.com

i bought jvc soundbar with wireless rear speakers and did not recieve the rear speakers and amp for them i spent 2.5 hours on the phone trying to talk to a supervisor i had to get mad before they let me talk to one i wouldnt recommend doing business her i wont ever shop her never have i been treated so crappy by someones customer service i finally got a ra# and 10 days later still waiting for my money

This review was modified by its author, rcspencer, on 3/4/10 6:46 PM.

I placed an order on Thursday evening (2/25/10) for 2 OCZ 1TB PCI solid state drives and received an email the following day stating that my order had been canceled with no reason given. I emailed back and got a response that asked me to call them. I called and spoke with Lynn who first said that my order had been canceled because it was out of stock. I pointed out that the item had been listed on their website as in stock when I ordered them and still was shown as in stock when I when I was talking to her. She then said that ecost had the right to cancel any order for any reason according to their user agreement. I told her that canceling my order and then substantially raising the price on the item I ordered was unethical and deceptive. I told her that I would consider filing a complaint against them with california consumer affairs and the attorney general's office. Fortunately, I retained PDF copies of their website and the invoices to submit to them.  
 
At the request of my client (and their inside counsel), I placed a second order for the same item "OCZ OCZ Z-Drive p84 1TB PCI-Express SSD" at their newly increased price, but later noticed that ecost's product description listed multiple inconsistent part number for the same product. I contacted ecost several times by email requesting confirmation of the correct description and part number of the item. The did not reply so I advised them that I would refuse the shipment unless they confirmed what they had shipped. It's too bad I did not check here first prior to placing any order with them. This has been a colossal waste of time. I can only hope california consumer affairs and/or the AG's office takes action against this vendor.

This review was modified by its author, divrtlee, on 3/9/10 10:26 PM.

I ordered a Sony Vaio Labtop from them and it came to me very fast and was in great shape looked brand new out the box even though it was marked as refurbished i was expecting something to be wrong and there was nothing i have ordered many things from them and have not been let down yet they are my go to source when i need something at a great price  
 
keep up the good work

Not sure what has been happening with ecost lately, i was very hesitant to order from them after reading all these reviews but gave them a chance anyway and ordered a home theater system. Item arrived promptly and i had mo issues with it. It was definitely a refurb as it smelled like mexican food or something at first )))) But still i got a hell of a deal, so no complaints.

This review was modified by its author, maindimon, on 2/25/10 3:19 PM.

My wife is enjoying her new laptop (birthday present) from Ecost it was refubished but I have never had a problem with anything I have bought and she is very please with the gift Thanks Calrk

This review was modified by its author, clarkster, on 3/11/10 8:54 AM.

OK well I bought a monitor from them 23 inch LG , and all it said was refurbished and distressed box. It comes in 2 boxes and it is broken in several places. It is very disappointing to come back home after working for 14 hours to find a replacement screen is DOA. The screen is caved in and the base is broken separately. The person that handled the refurbish must have dropped it or something, and then repackaged it and shipped it off. Hopefully I can get this resolved quickly I will update with their response. They have a lot of great looking deals that I wanted to take advantage of...  
 
 
EDIT: I was sent an electronic UPS label for a return. This was quick.

This review was modified by its author, wallygator11, on 2/23/10 8:11 AM.