I ordered a NEW TSP800 thermal printer from these people and it was shipped with no power supply, which was NOT indicated on the website (description said NEW). After dealing with customer service, it was determined that I own this useless item as they have a NO RETURN POLICY, which is NOT, I repeat, NOT clearly specified when purchasing and checking out. The only reason I found out about the policy was when I needed to return this item. Customer support was more than happy to refer me to the manufacturer so I could PURCHASE the needed power supply. It seems they like to wear you down so you just give up which, clearly, I have. Never again from Ecost and I suggest you go elsewhere.

This review was modified by its author, veryprivate, on 11/20/09 12:56 PM.

I WILL NEVER BUY FROM ECOST AGAIN, VERY POOR CUSTOMER SERVICE, THE MANAGER LINDA POTTER HAS REFUSED AND DELAYED MY ORDERS SINCE NOV. 5TH!!! I WON SOME OUTRAGEOUS DEALS FAIR AND SQUARE AND YET YOU STILL HAVE NOT SHIPPED MY ITEMS.!!! IT HAS BEEN 19 DAYS AND I HAVE ALSO PAID IMMEDIATELY AFTER I BUY THE ITEMS!!! THERE IS A TOTAL OF 9 ITEMS YOU ARE HOLDING THAT I LEGALLY AND RIGHTFULLY BOUGHT AND PAID FOR!!!! I HAVE CALLED AND CALLED AND NOBODY WOULD LET ME SPEAK TO LINDA POTTER, THE MANAGER HANDLING THIS, ALL I GET IS ITS UNDER MANAGEMENT REVIEW.  
 
NEXT WHAT I THINK THEY ARE DOING IS WAITING FOR THE ITEM TO SELL OUT THEN THEY CAN CANCEL THE ORDER AND SAY ITS OUT OF STOCK, THEY LIED TO ME ON SEVERAL ORDERS AND SAID THEY ARE OUT OF STOCK AND YOU LOOK UP THE PART # IT SHOWS IN STOCK AND READY TO BUY!!!  
 
THANK YOU VERY MUCH FOR YOUR POOR CUSTOMER SERVICE! 19 DAYS NOW, BOUGHT 9 ITEMS, STILL EITHER PROCESSING OR IN BACKORDER STATUS?? THOSE EXACT ITEMS AND PART #'S SHOW IN STOCK!!!  
 
NOW THAT I HAVE LINDA POTTERS' DIRECT # I WILL BE CALLING IN THE MORNING!

This review was modified by its author, ocoonfield, on 11/19/09 10:47 PM.

Based on my experience with eCost, I suggest that you spend your money somewhere else. Their customer service is the worst that I have experienced in recent memory.  
 
eCost.com accepted my order on 11/17/2009, and they sent me a written confirmation stating that the items were "Ready to Ship from Our Warehouse".  
 
The next day, they sent me the following message: "We have encountered a problem in processing your order #E8782766. This issue has made it necessary to CANCEL the item(s) listed below. We apologize for this inconvenience. No charges will be or have been processed to your credit card for these CANCELLED item(s)."  
 
I traded messages with eCost, and was told "Unfortunately, according to our records, your order was cancelled because the item is already out of stock. We do apologize for any inconvenience that this may have caused you.  
If you have any further questions, please call our customer support center at 1-877-888-2678 and one of our agents will be more than happy to assist you."  
 
So I called. I was on the phone with a representative who claimed his name was Ed. He could not help me, so I asked for a supervisor. Ed said that the supervisor was not available, so I asked for the supervisor's supervisor, who was also not available. Twenty five minutes later, someone else finally got on the phone. She explained that yes, they had the item in stock, but could not ship it at the price they had quoted. The new price was 22% higher. I refused to pay the bloated price.  
 
So save yourself the trouble that I experienced --- do not get sucked into the "deals" at eCost.com, because they might be like my experience --- too good to be true.  
 

I am so dissatisfied with this company, I would never use them again. I ordered a GPS on Nov 10th, didn’t receive any information in regards to shipment or anything in general until; I asked for a cancellation to my order since there is a lack of communication and customer service. I was told that my order has “been processed” which I know to be false because I have recently spoken to Paypal with this matter. I asked for an exchange to a more expensive item, not a refund or anything and was bluntly told NO. I am very disgusted with the lack of customer service and after the 6th day of no informational change to my account I am so frustrated about my order, that I would never wish this headache to anyone!!!

This review was modified by its author, Cceasar, on 11/18/09 8:14 AM.

I wonder why this reseller has been getting bad reviews. I've purchased from eCost numerous times, and have never experienced bad service. My last purchase was a Canon digital camera, and so far so good! I will definitely order from eCost again!

I bought numerous items from eCost for our holiday party and am very happy with the products and services I received. Linda Potter assisted me from start to finish...from making product recommendations to making many changes to my orders. Not only did I purchase items for the office, I finished my Christmas shopping early this year!  
Here is an excerpt from a letter I sent to Linda Potter's manager to commend her...  
 
Cindy, I just want to let you know that Linda had been incredible. She is patient, thorough, friendly, informative, and most of all, keep me posted on the status of my orders. We exchanged many emails and phone calls and each time, I can hear Linda’s smile from my end of the phone and even in her emails. She is a great asset to your company, please acknowledge her great customer service.

I placed an order for a belkin notebook airline adapter which showed in stock when I placed the order. I added other items to the order as well and upgraded to two day air to receive the adapter before I left on my trip. The adapter was soon placed on back order and then canceled. I ended up paying two day shipping on items I didn't need and not getting the item I needed. The ecost site now shows a simular item (in stock) by the same manufacturer and for less money than the item I ordered. They could have easily provided a substitution.

I also placed an order and in less than 24 hours decided to call and cancel. Even they did not send me the shipping information etc. I was told that I can not cancel as processing has been done. But got the shipping information after 3 days! I wish I had read all these reviews before placing my order... I would not recommend this store

I ordered an xbox 360 pro on Monday 11/9, paid instantly through paypal, then rec'd the shipment via ups on Thursday 11/12 (today), we took it out of the box to test it..it did not work, it was defective. I called and they said for us to call tech support first. We did, they said it would have to be sent in for repairs at our cost of course. I called ecost back and told them that since it was out of the box defective that I wanted them to let me send it back and for them to send a replacement. They said that they would check with a superviser to see if I could do that, and if so, what they required of me was for me to purchase another xbox 360, pay for it, then as soon as my payment goes through, then they will send me a return shipping label to send back the other xbox, then, when they rec'd it, they would look it over to see that it defective and at that time if they agree, they will ok the return of my money within a few weeks. This is not acceptable. I pay for a new product, get one that does not work, then, I am either to send it off at my expense for the repair store, which I did not pay money to get one that does not work, that is not what any consumer pays money for when purchasing a product. I also do not think it fair to tell me that my alternative is to purchase a second one, you know, if they had been good at first and just agreed to take this back at their cost and then replace it I would have been fine, no issues, things happen, but this run around that I have gotten infuriates me to see that in this day and time that people are being scammed out of their money, when we should all be pulling together to help others. I am ashamed for ecost to have such policies in our country. But b/c I was treated so unfairly, b/c even though I am expecting a return call, I am sure that it is not what I want to hear. I do not have the money to waste, I have a family of 7 trying to work through hard times near the holidays and save money where possible, I guess a good deal is too good to be true. I am disheartened and depressed about this turn of events when I thought that I was going to be able to make some family very happy this year, instead I have made it worse on the others as I have wasted my money and have nothing to show for it. I wish I could say, oh well, chalk it up to a lesson learned, but I can't afford that. I will not buy from this company again, just please take your machine and give me my money back.

PLEASE, READ THE FULL REVIEW AND YOU'LL SEE AN "UNEXPECTED RESULT" a 180° change.  
 
The term "REFURBUSHED item" does NOT apply to this store. It should be specified "AS IS" since it was my case when i got a Samsung L100 dig. camera. Remember, "ALL SALES ARE FINAL". I have bought a few refurbished electronics products in the past with very minor dislikes, but in this cases with ecost.com, it was expected to be received in a plain package, but you can clearly see the amount of scratches and bumps in the camera body, no instruction manual (this is not a basic item?) and no memory card included (quite frankly, I got so upset that i even haven't test the camera, so who knows...). When i called to complain, Cust. Serv. they talked to me like reading a "tele prompter" saying "I was lucky if i received with some of the included cables". I could get less frustration if i bought it "AS IS" on ebay or craightlist. BUT LATER ON...  
 
After posting this review, i received a phone call from e-cost cust.serv. concerned about my opinion and BELEIVE ME, they did a lot to please me now: They offered me a Return Authorization and full refund for the product since it wasn't able to replace it. I decided to buy a similar camera and return the first one. They upgrade the shipping service and i got it the very next day. This refirbished camera it looks like newand the kit is complete. Now i'm waiting for the return process.  
I want to thank LESLIE for contact me and take care of my issues as a new customer. If you are patience and ask, THEY WILL HELP YOU.

This review was modified by its author, Phlilly, on 11/20/09 11:06 PM.

Product was not as advertised. eCost advertised a new computer monitor but shipped me a refurbished one. I notified them the day it arrived and had lots of trouble getting them to take back the monitor. Ultimately had to dispute the charge to my credit card. Their customer service is horrible. I'll never purchase from eCost again.

I also placed an order and in less than 12 hours decided to call and cancel. I was told that "they would try" but it was "processing"..and I would know if I either receicved and cancellation email or a tracking #.... I wish I had read all these reviews before placing my order...now I am not sure what to expect.

An ecost representative have contacted me...

This review was modified by its author, ALILTOMUCH, on 11/4/09 3:30 PM.

I promised ECOST that I would definitely review them. I am: they are THEE WORST, with customer service...there is none!! I will never purchase there again. 4 days later and three phone calls later I am still waiting for a response to my situation from a supervisor (my request was escalated last thur....today is tues) HA, my MOM is still waiting for her Birthday Gift from me...oh that's right ecost cancelled the order 5 days after the order was placed and wouldn't "replace" the item with something comprable...they told me to look again. I had already spent hours finding the right item at the right price that was "IN STOCK" and ready to ship, which I thought would be from ECOST, since that is what my order read....After this debacle from ECOST I went to Sears who shipped the same item at the same price in under 12 hours. Goodbye Ecost and GOOD RIDDENS.  
 
Oh by the way form reading the reviews it seems like this is ECOSTS common practice. I imagine there will be some ridiculous apology and excuse posted here by the same named customer service person with the standard answer. HOGWASH...this is a new slant on the bait and switch...but they just cancel your order leaving you high and dry...and I am sure they hope you have ordered other items while you were shopping.One thing, at least they supposedly credited me my shipping on the other items. But not until I called!!!!  
 
So here it is over a week later and now the bluetooth I ordered dosnt work...can I wait 3-5 business days for RA? HA!!! what choice do I have. I asked about crediting my shipping while I was requesting a RA, no they haven't done that yet. Oh by the way a supervisor hasn't called me back yet either....If you are thinking of ordering from ECOST good luck...I would use Buy.com they are super reliable.

This review was modified by its author, jagssm26, on 11/7/09 3:12 PM.

Ordered a "Refurbished/Recertified" HP server. The item arrived and the system still had the prior owners password on it, so the hard drives were clearly NOT erased. Within 12 hours, the network connection from the server failed completely. Clearly, the unit was just a reboxed return and was in no way tested or prepared for a new customer. Contacted eCost four times demanding a refund and they refused the first two three times stating that my only recourse was through HP. Each time I contacted them, I was told that my request for a refund would take up to three business days because they need to check with management. I requested to speak with a manager, and was told that was impossible. The last two times I contacted them, they never responded at all, much less within three business days.  
 
In no place in the ordering process was their "no return" policy disclosed. Nor was the fact that "Refurbished/Recertified" in no way referred to the actual product, but only the packing. It is patently unreasonable for me to have to have a "BRAND NEW" [a quote from an email I received from a customer service representative] repaired using my time and energy. How could one possibly trust that any replacement unit from them would not fail equally quickly?  
 
Their customer service is clearly trained to get rid of people as fast as possible in the hopes that they will give up. I encourage anyone else that has had similar issues to file a complaint with the Better Business Bureau. Maybe enough complaints will get them to improve their customer service.  
 
Addendum: After contacting Linda Potter directly, she was able to resolve my situation to my satisfaction.

This review was modified by its author, jlarish, on 11/4/09 12:30 PM.