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Store Rating and Reviews Comp-U-Plus

Homepage: http://www.compuplus.com Shop Now at Comp-U-Plus
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can respond to customer issues.
See all 512 participating companies!
  
Six-Month Rating: 6.79 / 10
Six-Month Reviews: 7
Lifetime Reviews: 496
   
Lifetime Rating: 6.48 / 10 All Stores Avg.: 8.15
6.79 Pricing of Products and Services
6.43 Likelihood of Future Purchases
7.50 Shipping and Packaging
6.25 Customer Service
0.00 Return or Replacement
Show Reviews Read all 496 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
20 Robert Pitt Drive  
Monsey, NY 10952
customer support email:
customerservice@compuplus.com
phone:
845-352-0266
customer support:
845-352-8100
business hours (est):
9:00AM - 7:00PM EST Mon-Thur  
9:00AM - 1PM EST Fri

FAX: 845-352-0076


Comp-U-Plus Advertisement
Trust and Ethics Policy
 Comp-U-Plus Customer Reviews - Page 3
Page 3 of 25sort reviews by:
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Reviews 31 - 45 of 374
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Featured Customer Review
Very Satisfied
Reviewer: josmay
Click Here to See the Profile for josmay

1/5/09 10:44 PM
I just wanted to thank you for an awesome company you guys have and run. I took a chance in writing a memo requesting for gift wrapping upon placing my order (as was a surprise late Christmas gift for my husband), but I really didn’t expected the merchandise to be gift wrap since it wasn’t part of an ordering option.  
I received the package today and found it gift wrapped… wow. Than... Read More


Very Satisfied
Reviewer: Cmain
Click Here to See the Profile for Cmain

7/5/08 3:26 PM
Well I was a bit leery after reading some reviews here, but could not pass up the great price. I bought a Microsoft Digital Media 3000 keyboard and this was the best deal I could find on the internet. The order was processed quickly and I received an email confirming my order and it's shipment. Their emails may not be the MOST informative, but they get the job done. The product got here very quickly and I am super satisfied. Great experience with this seller.

Very Satisfied
Reviewer: nascar
Click Here to See the Profile for nascar

7/1/08 6:35 PM
I called to confirm Item was in stock and at advertised price. It was, so I ordered online. My shipping address was different than my billing address. I called to make sure everything was in order. I received my item the very next day!  
 
I have ordered a few times from Com-U-Plus and I am very satisfied.

Very Satisfied
Reviewer: apple fan grammy
Click Here to See the Profile for apple fan grammy

6/20/08 3:34 PM
I shopped all over for the Elgato EyeTV 250 plus. Comp-u-plus had the best price, even with almost $10. shipping.  
I placed my order with Google Check-out on a Monday evening and it was in my hands on Thursday morning.  
 
One reason why I took a chance on this site (I was not familiar with them) was because I saw that they answered every complaint about them on Reseller.  
 
I would definitely use them again and recommend them highly.  

Very Satisfied
Reviewer: Kamguy
Click Here to See the Profile for Kamguy

6/18/08 11:36 AM
THIS WAS MY FIRST ORDER FROM COMPUPLUS AND I FOUND THE EXPERIENCE TO BE OUTSTANDING. FROM THEIR CUSTOMER SERVICE TO THEIR SALES STAFF, I RECEIVED EXCEPTIONAL SERVICE.  
 
THEY ARE ON MY NUMBER ONE LIST NOW AND I'M THANKFUL TO FIND AN HONEST AND REPUTABLE COMPANY AT LAST.

Very Satisfied
Reviewer: Dirtman
Click Here to See the Profile for Dirtman

5/7/08 5:26 PM
Quite impressed. Ordered Garmin nuvi 750. They took 2 days to process the order then promised it would be delivered within 2-4 days. It was delivered in 4 days as advertised. The price was good too! Can't ask them to do anymore than they promised! Well Done guys!

Dissatisfied
Reviewer: maki808
Click Here to See the Profile for maki808

4/10/08 3:40 PM
The product they're shipping didn't work. Now I have to return it to Sony to get it fixed. This is a brand new SOny HDR SR12 camcorder.  
 
Are they sending me malfunctional product or is SOny product bad?

Very Satisfied
Reviewer: BKT
Click Here to See the Profile for BKT

4/6/08 10:29 PM
I must say that I too was skeptical of buying from Comp U Plus due to the many dissatisfied reviews I had read.I purchased a Garmin nuvi GPS unit for a lower price than any other online store.I took advantage of the $50 coupon which made it even sweeter.The unit arrived in 3 days and was brand new as advertised.I did have a difficult time getting through to their customer service by phone but email worked just fine.As a bonus,the price dropped $7 the day after I ordered it and they credited the difference without hesitation.I would not hesitate to buy from Comp U Plus again.

Very Satisfied
Reviewer: patbbb
Click Here to See the Profile for patbbb

3/30/08 12:06 PM
I was reluctant to order from Compuplus because of the many 'dissatisfied' ratings. However, they did respond to most of those as well as resolving complaints with the BBB and I decided to give them a try since their pricing was excellent.  
Overall, I was quite satisfied with the handling of my order for a Garmin Nuvi 750 GPS. Other than ignoring my instructions to ship UPS or FedEx, I feel they did a good job.  
For those who anticipate buying from this company, I suggest you take advantage of their $50. gift certificate by applying for an AMEX card thru the link on their website. You may have to wait a week for approval before ordering, but do not have to use that card or even activate it.

Dissatisfied
Reviewer: knaiya
Click Here to See the Profile for knaiya

3/27/08 10:41 AM
Dissatisfied with their customer service. Upon reporting a problem with the order via email, I received no reply within the 24-48 hr period they state. Upon calling and speaking with a representative, she said she would resolve the problem and then contact me. Two days later I call her back and she forwards me to another incompetent rep. to resolve the problem who cuts me off the line while placing me on hold.  
Their shipping policy is only between hrs of 8-5 on weekdays. Everyone works during that time, and to have it shipped to work, you need to contact your credit card company and add another address. Further, they refuse to let the UPS warehouse hold the package if you're not their for delivery and have it sent back to the shipper immediately. Very frustrating.  
 
That being said, they have tried their best to compensate for the difficulties by having it shipped express to me for no charge. I really appreciated their efforts to do that when they didn't have to.  
 

This review was modified by its author, knaiya, on 4/1/08 12:55 PM.

Very Satisfied
Reviewer: GPS_Hound
Click Here to See the Profile for GPS_Hound

3/22/08 7:03 PM
Ordered a Garmin NUVI 760 for $419.99 (best price that I could find from a reputable, HONEST dealer unlike all the other scummy, rip-off places advertising for quite a bit less). Received the unit two days later in CA (on a Saturday!!). Unit is brand new, as advertised, and works perfectly; very happy with the price and the packaging/shipping. Will definitely do business with them again, thanks COMP-U-PLUS!!

Somewhat Satisfied
Reviewer: gpatrick900
Click Here to See the Profile for gpatrick900

3/19/08 10:30 AM
They sent me the wrong item and I got a full refund according to google the refund is on the way. I got through to them own the phone. Even through I had to contact them to get the shipping refunded. They also sent me a prepaid label to ship it back to them at no cost. Contacted them through google seems to work better, then contacting them through your own email. I wish they would of let me know that is was a substitute it would of saved them shipping charges. My computer can not handle a hard drive about 40gb without modification.

Very Satisfied
Reviewer: sln
User Rating: 
Click Here to See the Profile for sln

3/7/08 4:23 PM
I ordered a Garmin Nuvi GPS at 2:43pm on 3/6/2008. I placed a phone order because I wanted to make sure that I'll receive my order by next Tuesday. Placing the order was very easy. The rep was friendly. Less than an hour later, they shipped my order and I received it TODAY (I'm in MA and they're in NY, so it wasn't a long distance, but still... very impressive). I would definitely recommend Comp-U-Plus.

Very Dissatisfied
Reviewer: DONOTBUY1
Click Here to See the Profile for DONOTBUY1

2/20/08 6:16 PM
DO NOT USE COMPUPLUS, THEY ARE ADVERTISING ITEMS AS "BRAND NEW" AND SHIP YOU USED/REFURBISHED CRAP. **** 2/23/08 Order#1710137 corrected ***** order #1710139 was successfully cancelled since the above order was received as described above ****

This review was modified by its author, DONOTBUY1, on 2/23/08 11:24 AM.

Reseller Reply    
Posted by
2/21/08 12:49 PM
We only ship brand new merchandise. This order was cancelled before it was shipped so there's no way customer could claim it was refurbished!

Comp-U-Plus
compuplus

Very Dissatisfied
Reviewer: pimpdaddyp00p
Click Here to See the Profile for pimpdaddyp00p

1/28/08 11:47 AM
Absolutely horrible service. I ordered a set of headphones from them on Jan 16th with second day delivery. At the time of the order, it was in stock. I checked the order status and it showed that the headphones were shipped on the 17th, however they did not have a tracking number. I waited til the 22nd to check to see if they had a tracking number or if they were delivered, and sure enough they weren't. I waited til Thursday to call customer service. They weren't sure about my order and said they would call back, which they did not. Friday I tried calling, but it seems like customer service takes half days on fridays since they are opened until 12:30 EST. During this time I also noticed that they charged my CC twice, which I talked to the bank to get taken care of since compuplus didn't seem to be very helpful. Anyway, I called Monday (the 28th) to find out what is with my order. They told me that my headphones were out of stock. Never did I get any email or call that they were OOS before. So I canceled my order. Then they called me back 5 min later saying that they had a few in stock, which I declined to take. Now I'm just hoping that my order gets canceled correctly and I don't get charged in the end. Be very careful with Compuplus. I got burnt by them and won't do business with them again.

Reseller Reply    
Posted by
1/30/08 12:14 PM
Customer has been refunded in full for product that was oversold due to inventory error.

Comp-U-Plus
compuplus

Very Dissatisfied
Reviewer: andybuk07
Click Here to See the Profile for andybuk07

1/8/08 4:41 PM
I placed an order directly on the store on the 21st December, $300 dollars for some nifty DLink wireless access points for our sales team to use demonstrating wireless applications. The product was ordered for priority shipping (International) and was due just after Xmas, give or take a few days I expected it before end of December for priority shipping. 4th January no delivery, no notification of shipping. I emailed their customer service management asking for information or a refund if they were unable to supply the goods. Customer service sent a very terse response just detailing me a "tracking number" for UPS which to be honest could be for any customer as no details are available. The Unit apparently left NJI on the 26th December but there is no update and it is the 8th January now. Once again I have written to their customer service department to investigate, replace the lost order or refund my money. I am very disappointed not only with their delivery service but also the "lack of interest" from their customer support team. I see they have some good reviews, but also a growing number of disappointed customers. I wont use them again and would not recommend them.

Reseller Reply    
Posted by
1/10/08 12:48 PM
The order shipped out the day after it was placed. International orders sometimes sit in customs or are delayed for other reasons. It can be tracked with the local carrier in your country.

Comp-U-Plus
compuplus

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