Focuscamera.com has worse than rude service: try no service. I received no information that my order, expected to ship within 24 hours per my confirming email, was on 2-week back order. The phone system and web site said my order number was invalid. After many tries over the last few days during which time the phone system disconnected me over and over again, I finally reached a human on the phone and learned the equipment is on backorder, and that was that. I was switched back and forth between hurried and rude people, and was disconnected again by the phone system. This was the worst shopping experience I have ever had and I'll be sure to let everyone in my industry know.  

Good. Fast. Will buy from again. Thank you.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Price was very high for a discontinued item; other stores had it for about $100 less. I purchased it from Focus anyway because everybody else was sold out. No problems dealing with Focus. Employee on phone was courteous. I appreciated the shipping notification & tracking number. Item arrived quickly.

I am very satisfied with the timely delivery and price of camera. Had my reservations but now glad that I bought from the store. Thank you for the service and the merchandise.

I bought a Nikon 80-200mm f2.8 AFD lens. It was not in stock anywhere. Focus Camera notified me when they had it. I ordered it at a competitive price and they sent it right away. Low pressure, no games. Good experience.

This is my 4th purchase from Focus Camera online, including two pro lenses, and I am very satisfied with their service. They are one of the very few honest dealers online, and I will do a lot more business with them in the future.

I bought YAMAHA PIANO key board DGX-505 from Focus Camera.They confirmed the item payment and shipment details via email. The shipment was received on time in good condition. I have very good experience with Focus camera and would buy again from them. Only suggestion I could give for improvement is that their web-site didn't update the shipment status; however, since they sent email status update hence web-site status update is not an issue.

I purchased a Tamrac 5577 Expidition backpack, and got quick service and delivery over the internet. I'm pleased with their service and would shop with them again.

This is the third camera I have purchased from Focus Camera. Being a Canon faithful, the selection is always complete and the pricing is very competetive. In this case, the Canon EOS Digital Rebel was $100 cheaper than I had found it anywhere else. I was also able to pick up the accessories I needed to make my wife's birthday package complete.  
And as is usually the case, I waited until the last minute to make my purchase. The order shipped on the same day it was placed and I had it in time for the birthday party.  
Thanks bor bailing me out.

I bought a Hoover Windtunnel Canister Vac from Focus Camera. I'm impressed with the product and the vendor; both are highly recommended. I can't believe the price...Focus beats anybody else I could find by about $30. I called to find out if the vac was reconditioned because the price was so low, but the rep said it was brand new, and that they sell on high volume and low margin. He took my order over the phone and they shipped it within 24 hours. My Windtunnel vac arrived about a week later (UPS ground from New York to Texas), and I'm very pleased with it. I bought a Windtunnel canister because a lady I know who owns a housecleaning business recommended it to me. It works great on carpet and has all the attachments I need. Forget the upright vac; only a canister can clean under your couch and around ceiling air vents, and uprights are troublesome on hard floors (especially under your dining table and chairs). The bagless thing is only a gimmick, so get one with a bag. Great experience all around. Thanks!

I had a very good experience with Focus Camera (aka.Digital Foto Club). Good prices on a Coolpix camera. Personal and quick response to my questions. Honest information about the product. Good shipment and packaging. I will buy from them again.

Great!! Sales person was friendly and helpful. He did try to sell me add ons, but accepted my "no" and moved on. The order came on time. They did send me a different CF card than I wanted, but they refunded me $20 for that mistake. I was very pleased.  
 

Overall good experience. I was surprised that tracking info was not sent for about 1 week. Good price. Delivered what I ordered.

I was very satisfied with Camera Focus. I had no trouble communicating with them and getting my product. I orderd a lens from them. It shipped on time and arrived on time without any hiccups. I have no reason not to use them for future purchases.

Very RUDE, MEAN and SLUGGISH customer service. Seems like everyone is on holiday.  
 
Ordered instrument and wanted to make some corrections about my return but when calling customer service with the 800# - they kept cutting me off a good number of times or put me on hold forever...or to the automated message.  
 
I tried using an extention number (given to me by email) with the 800# to Morris. But upon contacting him - without being of any help, was told rudely not to call his extention again. Lack of proper coordination among departments. They don't know what is where and where is what! Returning item is a big hassle. My son would do a better job. Customer service is only in name...  
 
I will never ever, ever, EVER! - do business with Focus camera again!