Don't buy there. they sent me the wrong article, and returning it was a royal pain in the butt. they didn't even refund the full price.  
Also, I'm now getting spam mails from them to which I never subscribed.

I ordered a Koolance Exos Liquid Cooling System (Blue LED)that they have listed on their website. I ordered this product in the morning and was not home when they called at 1:30 pm the same day and they said the did not have the blue LED model as listed on their site, but a red stock LED model. I could have found a stock red model on the internet for much less than the price I was charged. I specifically went with this company since they advertised they had a blue LED model for sale. I called them at 5:45 the same day to cancel my order and was transfered to the webmaster who chuckled (?!) when he heard I would like to cancel my order over such a issue. He said he had no way of knowing if my order had ever shipped and I would have to call back monday. I found a email from them saying the sent my order 1 hour (2:30) after leaving a message on my machine asking if I wanted it or not. Between a nasty attitude and bait and switch tactics on their web site, I will not shop with them again.

customer service was horrible as usual...the bigger these guys get the worse the service gets...if you arent as smart as the tech you are talking too he makes you feel stupid....i went in to purchase an athlon 64 3500 which there web site advertised for 259.00. i drove 1 hour to there store and they tell me that its a typo on the website and they have to charge me 299.00. even the most expensive retarded stores like best buy and circuit city sell it for less than that. here i thought i was getting a deal and i got ripped off. i went home and immediately tried to order it online like i had done 2 times in the past and sure enough they had already changed the price back up too 299.....another problem they charge 229 for there 64 3200 socket 939 in the store and they charge 197 on there website...i sure am not going to tell them about it as they will change the price back up and hurt us all.....i have since filed a BBB complaint with the local chapter and they have done there initial investigation and informed me via telephone that they are 100% in the wrong and are liable for false advertising....bottom line here info tech USED to be the best of the best computer stores in the entire pacific northwest and over the last 6 months there service, sales, customer service and overall attitude has gone in the crapper...they have pretty much ran everyone out of town and extablished themselves as a monopoly and just dont care...i will only shop there when i have no where else to go and need something on a short notice basis.

I have a reseller account with them, picked up a Kollance pc2-650bk at store, got home door was broken out of the box (the hinge), came back on mon when i had time after work they swapped it out but i had to drive down to koolance like 3-4miles away to get it (big bad imo) then that was taken care of then last fri the 26th i was just cleaning the dust out of my case and opened the door, and the hinge broke again (took it in they claimed i broke it not that it was like a defective piece, refused to swap it so im returning the case and letting the credit card co deal with it and they can kiss a 10k po account with a local big biz goodbye since they called me a liar and have no customer support....  
 
update:11/29/04 went in and delt with Chad, Great guy he helped deal with his boss and kollance and got me 2 601 fronts and a replacement 650bk front for $25, for now they have at least kept the account with them.

This review was modified by its author, RyanCB, on 11/30/04 2:24 AM.

I ordered a printer cable to be shipped 3-day Select. After a week of not receiving my order, I checked my order status online, to find that it could not be tracked via UPS. I called Infotech to find out what was going on. They said my order was never processed, and that they would take care of it and ship it that night. UPS tracking showed that my order was finally shipped 3 days after I had called them. I received my order 2 weeks after ordering it. As if that wasnt enough, the cable they send was the wrong one. Rather than deal with Infotech again, and possibly wait weeks for them to replace the cable, I bought a simple adapter to make the wrong cable meet my need.  
 
I have shopped at Infotech's store in person. They have always had great service, parts, and prices. But they dropped the ball with this order.

I called infotech today and was hung up on by accident and put on hold twice to find a incredibly simple part. When I called back the young man was dumbfounded that i would actually call back and ask if he found the part. Infotech has an extremely bad reputation locally for being very arrogant and rude. I sent a secretary to pick up some parts today and she was treated horribly. People all deserve the benefit of respect wether they are computer knowledgable or not. Unfortunately they are the only people in the area that retail koolance products other than Frys whose resources are very limited on koolance products. I also had ordered the part online today only to find out it was out of stock and I had to call them to find this out!  
 
Infotech needs:  
new management  
employee attitude adjustment  
more inventory  
accurate website  
 
Bottom line is most businesses only consider infotech a last resort but a no choice vendor becasue of good prices.  
 
I dont want to put an invoice number down because I have an account with them.

I used to love this store until today when I vowed never to shop there again. The people there are incredibly rude and misrepresent the availability of parts. The person on the phone actually hung up on me when I was attempting to get details of a part I needed. Before today I recommended this place to anyone who needed computer parts but now it is time to look for a new supplier.

This review was modified by its author, infotechsucks, on 9/20/03 4:46 PM.

Infotech's automated credit card processing service was able to process my MasterCard. Bank confirmed information I provided was correct. Infotech failed to send me e-mail notifying me verification had fail, and when called two weeks later refused to call bank and manually process order. Poor communication and difficult to do business with. Definitely not worth the cost savings.

I placed an order for (2) Koolance Chipset coolets, (2) 80MM Fan filters (5) feet of 1/4" Koolance tubing, and (1) Anti-Static wrist band though their webpage. I filled everything out and when it came to shipping, it said I had 7.40LBS! According to my calculations, this should be no more than 2 lbs IF THAT...no big deal so i thought....I decided to cancel the order and call their customer service phone number. After being transfered to "SALES" I explained what happened, and the guy said (and I quote) "What do you want ME to do about it?". I decided I wouldn't do business with this company from that moment. I can't comment on anything about their products, their return policy, etc...but I can say their customer service leaves a lot to be desired.

I have gone to this company for sometime now only due to the reason that the prices of thier items have been cheaper than most computer stores in the area. Most recently, I purchased a hard drive from them and they had just finished a new company exchange/refund policy. Because I bought it before the new policy, they refused to honor this and told me that this was my problem now. As most know in retail, bad customer service can be the death of a company. At this point, I hope it comes to that. No one there speaks english very well, and this makes it quite difficult to get a point across. After a good half hour of trying to get this drive replaced, I left the store completely unsatisfied and out a 20 GB hard drive. Needless to say, I'm quite dissapointed. This whole situation has ended my confidence with this company as a whole.

We keep coming back for more, this is the 4th. computer ordered this year. BUT don't expect any customer support or courtesy, they don't know the meaning of the word. They also don't bother to respond to emails. We are looking around for another supplier due to this rude group that does not care about loyal customers or any customers.

take a number,stand in line, hurry up with questions, cant cant do any hand holding now, too busy.  
Good selection of products, just dont take up the salespersons time with questions.

Good prices. 1st order. No place on the web site to track orders.

hello I sent a email message to Infotech a while ago and didn't recieved answer yet....anyway the package and product was good " My question was : when I inserted a CD Driver to install the card didn't work means ;didn't appeared a instructions instalation window to ussually have when you insert a instalation cd,but I notice the Pc reconigzed the VIDEO card and it is working..it is ok...? , also I am wondering if Infotech have a Remote Control and The IR device to use in this equipmet,please I hope somebody can answer this questions.Thanks

This review was modified by its author, hugo77, on 1/16/06 5:40 PM.

Thus far, I've been extremely satisfied with all of my purchases from InfoTech. While I miss the convenience of being able to walk into their store (I moved to the east coast), being able to order exactly what I want and having it shipped to me is a close second.  
 
They have a great selection, competitive prices and are willing to build you a custom PC that can easily hold its own against the "brand-name" PCs.

This review was modified by its author, jmckinl, on 11/4/05 7:11 AM.