A lot of my photography-related equipment has been purchased from B&H.
Most recently I ordered "Gary Fong LIGHTSPHERE-II C1 CLOUD w/INVERT DOME - GALS2C1", and the model I ordered didn't fit my flash well. This is despite the fact that it was listed on B&H's site as the proper size for my Pentax AF500FTZ.
So, that was a downside of the purchase. The upside was the fact that I was able to send it back and upgrade to the "Universal" that fits to all flashes without problems.
It costed me the return shipping, but B&H did the replacement promptly and without any objection (Thanks for that!).
Negative: It's too bad that B&H does not ship to hotels. While traveling to the photo-shoot, I needed something shipped to the hotel I was going to stay at, but they refused to accept that order. I had to pay extra to receive it before the departure. If I were en-route already, - it would've been impossible to receive the order.
I understand that B&H is trying to defend against fraud, but it makes it inconvenient for traveling people. Also, their website suggest to call the customer service if you need to ship to a hotel, - but all what the customer service says: "we don't ship". Why do I need to call and waste my time?
Also, if you don't order overnight or 2nd day - it could take 2 days before the order is shipped out. - If the shipping was done within 1 day, - that would've saved shipping charges in some cases.
This review was modified by its author, StR, on
11/2/09 11:54 AM.