This store is absolutely THE BEST especially customer service. If you're afraid of returns don't be. I purchased a Canon EOS 50D camera with a few accessories-flash cards-UDMA card reader-300mm lens-tripod-18-200mm lens plus a few more things for the camera. I had to return the UDMA card reader because it wouldn't work so I emailed them as per instructions on their site and the same... Read More
This store is absolutely THE BEST especially customer service. If you're afraid of returns don't be. I purchased a Canon EOS 50D camera with a few accessories-flash cards-UDMA card reader-300mm lens-tripod-18-200mm lens plus a few more things for the camera. I had to return the UDMA card reader because it wouldn't work so I emailed them as per instructions on their site and the same day they emailed me back with an RMA #. Being used to most stores not paying for return shipping I paid for it. The next day I received another email with the return info and prepaid label. I emailed them back and told them that I had jumped the gun and returned the reader via USPS. They said no problem that they would reimburse the amount I spent . The very day they received the return package I got an email telling me that they had received it and would start processing the return. The next day I got another email telling me it was processed and the return was OKed. 3 days later I received my refund plus the $4.50 I paid for shipping. I have NEVER gotten a refund from ANY store in less than 4 weeks and most of the time I'm always calling to inquire about the refund. On their site they say that you must return your item within 15 days..that said I changed my mind about the 300mm lens and wanted the 100-400mm lens instead (2 weeks later) and called them asking if I could return the lens and get the other lens instead. They said no problem and immediately sent an RMA# prefilled...no penalties no restock fees (shipping on my dime of course as should be). Again the very same day they received the return I got an email telling me it was received and being processed and again the day after that I got another email confirming the refund and again the refund was back on my credit card 3 days later. This store has become the ONLY store I will buy my camera supplies from because I know that I can trust their honesty. No bait and switch no hounding phone calls asking if you want accessories and trying to get you to buy more things. Their prices are very competitive and most times they beat all other (legit) stores. I hope this review helps someone that might be having heart palpitations about large purchases or any purchases because of customer service nightmares.
Ordered a Panasonic plasma which also included a Blue Ray player as a "kit" for my son. The purchasing process was painless (via the Web site) and both items arrived via their distribution partner (Manna) in one week.
A pleasurable shopping experience. A good selection of the items I was looking for, very competitive prices, easy ordering process, and prompt, accurate delivery.
As always so far, B&H provided excellent customer service, changing the order just before shipment to fit our reconsidered needs, and then again adding to the order in the most efficient way to minimally encumber payment method. This goes beyond just knowing what the customer needs and the seller can truly provide - right now, and makes this kind of transaction as nearly painless as it can be. Also, the website is one of the easiest to use, though I do wish that the individual units, say for instance the gamut of PowerMac standard configurations, were more logically arranged by either total cost, processor speed, etc. rather than almost randomly as it seems to be. Too easy to get sucked into the wrong machine especially as the listing seems to start nearer to the higher end units. But, still, one of the very best places to shop by phone or on-line for sure.
B&H delivered product as advertised, charged me the price advertised and had my purchase delivered as advertised. I have nothing but praise for them.
Highly recommend based on my experience.
I have ordered from B&H Photo two times within the last several weeks and I couldn't be more pleased with the products I ordered, their speed of delivery, the extremely reasonable shipping & handling charge, and the price of the products. I certainly won't hesitate to order again from this fine business. Bravo for B&H Photo!
I have always enjoyed B&H, never a hassle always honest and great customer support. Have been a loyal customer for 10 years or more. My #1 store for photo equipment.
The B&H website was easy to navigate and the items and descriptions were clear concise. I like the fact that they provide actual customer product reviews. I enjoyed doing business with them and would highly recommend them to a friend.
We have been ordering from B&H Photo-Video for many years (even before internet ordering) and have always been pleased with the customer service they provide and the efficient and speedy sending of our orders. When we had questions about a product, we would call them and they would always be very helpful. I wouldn't hesitate to recommend B&H to others.
This was my third order of the same product from B&H, in two months. That should speak to the quality of the product, and the reliability of the company. I like what I got, and I wanted more.
