I have been in the photography business since the mid 70's, and have been purchasing items from B&H as long as I can remember. I have never been disappointed with their ability to deliver the product on time and without complications. The few times I've had problems with products I've purchased through them, they've stood behind their customer service and taken care of my issues. As far as I'm concerned, with all the problems people have ordering on-line, when it comes to photography products, this is one of the very few companies, that deals with the general public, I will order from, period.  
 
Oh, and by the way, the product I purchased which gave me the chance to submit this on-line review was priced $100 higher on the manufacture's web site than B&H was selling it for. Wow! Thanks B&H!

This review was modified by its author, kdandow, on 3/5/10 4:53 PM.

I received a shipment with a missing item. I called and they told me that it was sent and that the weight of the box was consistent with the shipment. They told me that they would have to "investigate". After some more going back and forth, I was put on hold and told that they would send it out via 2nd day air. I called them on Thursday, 9 AM in the morning as soon as they opened.  
 
I got an order confirmation saying that it would be sent UPS 3 day. I decided to overlook it. I called the next day to get the tracking number (because I had not received it), and it turns out that they hadn't even shipped it out yet. I talked to the representative and he said that that it would ship out via UPS 3 day instead of 2 day air. I reminded him that they specifically told me that it would be via 2 day air and that it was their fault in the first place.  
 
I needed the item for a photo shoot over the weekend. It was annoying enough that they didn't correctly ship all my items. But what was more annoying was the fact that they do not honor their word. It was possible that I could have had the item in time had they shipped it via 2 day air on Thursday when I called them. Yet they delayed the shipment and will be sending it via 3 day. I feel it is only right that they do everything in their power to make sure that I get the missing item as soon as possible as it is not the customer's fault.  
 
I have dealt with this kind of behavior often (in general, not B&H specifically), so I took some measures and recorded the conversation I had with the customer service representative. I would have used this as leverage but I didn't want to deal with it anymore. I was first disappointed, then when I called it felt like I was being treated as a criminal, and then at the end I felt lied to. It was not a pleasant experience.  
 
B&H will be my last resort after exhausting all other options. It's hard to place trust in this company. It's way too much hassle.

This review was modified by its author, adamk77, on 2/5/10 11:05 AM.

TERRIBLE!! The item in question (Manfrotto Monopod) was in terrible conditions. Not as described on their e-mail. According to them the item was never used, and was only on their show room for display purposes. When I called, WE AGREED on a $15 dollars refund to my credit card. Three weeks later I called, and they tell me that they made a mistake and they don't give discount on used items. I, of course, have to pay the shipping now. Thanks for nothing B&H! BAD customer service!

B&H has always been a great place to shop for tech gadgets. Their prices and quality of products provided are excellent. I would highly recommend to anyone looking for a tech item to go to B&H.com.

There is only one word for shopping atB&H, EXCELLENT.  
 
The phenomenal website experience starts by making it so easy to locate the product that you hope to buy and never ends until the online purchase order is done.  
 
As a matter of fact, it seems that my purchase experience at B & H online store did not end when I completed my purchase and even now that I have received the merchandise and am happy with that too.  
 
I am not sure if B & H recognized that I am a new buyer to their site but they have followed up BOLDLY to invite me to write a review relevant to my order.  
 
B&H not only got my purchase delivered to my apartment very promptly BUT they also invited me to examine it and warned me that they needed to know within 48 hours if I had a problem because they wanted to resolve it quickly.  
 
I have done many online transactions for bill pays and other activities at secured sites. However, I rarely go hunting for the lowest price and furthermore actually buy it from the low price seller. I searched and found the Linksys by Cisco router that I needed at a great price at B&H.  
 
I have heard comments about shopping at the B&H store in midtown, Manhattan. Actually, I recall a glowing report that I had heard from one lady who is very tough to please. However, this was my credit card for something that might never show up. That was my experience with THE BIG NAME ONLINE PURCHASE STORE. I could not even find someone in their organization to tell that I never received my merchandise and then to lose the purchase price, tax and shipping. I NEVER SHOPPED ONLINE FOR YEARS TO COME AFTER THAT EXPRIENCE.  
 
Skeptical as I was, I did do my online purchase at B & H, ON MY CREDIT CARD. I have no regrets at all and look forward to future visits to B&H. I guess excellence really is 3 words, B and H.  
 
B & H has made it clear that they value me as a customer even for my small purchase. I higly recommend B & H for every possible online purchase that B & H can fill to satisfy your needs.  
 
Robert Webb, Queens NY  

Great experience. Used their customer reviews on each item, and researched the different needs of my camera. The shipping was very fast, and the email responses were reliable. I would highly recommend them for all photo/video needs.

I have been purchasing photographic supplies and electronics from B&H for many years. I have even purchased used equipment and been satisfied. They have consistently provided competetive prices, quality merchandise and highly commendable service. They ship promptly. I have never had a negative experience with B&H. I recommend them with out hesitation.

I received the advc-110 quickly from B&H. I purchased the device because it was used and $70 less expensive than new converters and expected B&H would carry equipment that it had verified were in working order.  
 
I am experienced with fire wire connections but was not able to get my pc to recognize the device. I did research on the internet and looked at the manufacturer forums, switched cables, looked at my hardware and drivers, etc but my pc still could not see the device.  
 
I contacted the manufacturer (canopus) via email a week ago and still have not received a reply.  
 
I contacted B&H 3 days ago regarding help or a return number and have not received a reply from them either. I do not expect to purchase anything further from this company and would not recommend B&H to any online purchasers at this time.

On Jan 2nd I placed an order for a used shotgun microphone. On Jan 4th I was notified of item being shipped and that it would arrive on the 6th. On the 7th after no arrival I contacted UPS and they stated they had not received the item for shipping. I contacted B&H on the 7th by email about the situation and it took them 3 days to respond stating that the item had NOT been shipped due to an error on their part, but they would ship the item overnight and I would receive it on the 12th.  
The 12th came and went and still no item. I called B&H on the 13th about the problem and they stated they could not find the item and to give them a few hours to look for it. On the 14th I called them again and they stated they could not find the microphone I had ordered and had no idea what happened to it. They said they would refund my money and it would take 3-5days for it to process.

I placed an order for a Canon 2.8 70-200mm lens - it was in stock and I received it as promised in two days, no problems, no hasstle, great service and response time. It's a pleasure working with a great company with a solid on-line reputation. I recently also ordered a Canon 50D body from B&H - also got it as promised. I tried chasing "great" prices with two other on-line places both of which I believe were scams - they accepted my order, said it was in stock and would ship in three days, then I recieved an e-mail saying I had to confirm my order and when I did so they tried to sell be a basic battery for $150 or an "enhanced" battery for nearly $200 - both way over-priced and included with a legit Canon package. When I said I did not need a battery - since the 50D takes the same as my older 20D's the camera was suddenly on back order and would not be available for an unknown period of time. Also with a few weeks the credit card that I used initially for both purchases was used without my knowledge or authorization to place two on-line orders. I can not be sure it had anything to do with these attempted purchases but I have used the card without incident for several years and it was strange that the first such incident happened after I tried to work with these "lowest price around" folks. Deal with people you know and have solid reputations - B&H is solid, trustworthy and knowledgeable, great service and good prices, beware of bargains...you really do get what you pay for.

I've ordered several times from B&H Photo. Once again they come through with excellent service. Whether the purchase is as large as a DSLR or as small as a replacement lens cap,order processing is simple and efficient, and delivery has always been as promised, with items packed carefully and shipped without damage.

B&H Photo the WORST online ordering experience I have ever had. I was at the end of my patience at what can only be described as the most arrogant, incompetent and unprofessional manner in which my order had been handled. It was a nightmare as my daughter’s birthday present of a camera was well past the due-by date and I couldn't explain to her what was going on with the order.  
 
What started out to be a simple request to stamp and sign a warranty card turned into a question from an employee that he could cancel the order if I wanted to. I said ok and he did - BUT only half the order. They cancelled the camera but sent 2 small items of a filter and memory card at the same shipping cost as the whole order would have been ($60+). I then requested that if they couldn't stop the filter & card order (the shipping order confirmation already had the cancellation of the camera on it) then they had better re-instate the camera onto the order. They told me they couldn't stop the items already shipped and so they re-instated the camera onto the order and shipped it. But then somehow they were able to recall the filter and card order for cancellation which they reimbursed me for, MINUS the shipping fee. Now there’s total chaotic confusion for you if ever there was.  
 
At the moment no-one knows where the camera is. This saga has been going on for 12 days now with numerous emails and live chats in between. I can't stand the standard meaningless replies of: ‘I am sorry... Please let us know if there is anything else we can assist you with. Thank you, we appreciate your business.’ I'm sure they do appreciate my business as they have my money in their account and given the shipping costs to UPS, but I certainly don't appreciate the way they do business at B&H.  
 
Now to make matters worse Henry P from B&H has now made a reply to justify B&H and put the blame on me. The REAL truth is that before I cancelled the order, Motti W for B&H, had suggested that he could cancel the WHOLE order (twice) and refund all the money back to my account if I wanted to, and THEN I cancelled the order. The following is what transpired between myself and the B&H representative, Motti W, on live chat with a little about the warranty situation that led up to the cancellation of the order:  
 
Motti W told me that he couldn't guarantee international coverage but I could purchase their Sagemax extended warranty which covers international.  
Motti W then offered me the alternative that he could cancel the order for a full refund.  
I told him that I didn’t want him to guarantee anything. I only wanted B&H to sign the warranty card and Panasonic in Australia would ok a guarantee  
Motti W said he couldn't do that and so I asked if they could please give me at least an invoice.  
Motti W then apologized and said he couldn't be of further assistance with this issue. He then asked me again whether I wanted to leave the order as is without international coverage or that I could cancel it for a full refund.  
I gave up at that point and said he could cancel the order.  
Some time later Motti W replied that he had cancelled the last item for a refund.  
Then there was a later reply that the other two items had been shipped and he had sent an email to pull them back for a refund.  
Motti W asked the usual meaningless question of whether there was anything else he could help me with and followed up with his appreciation for my business.  
And that's how the live chat session ended.  
 
I then received a confirmation email that the order for the card and filter had been shipped and I replied that the order was supposed to be cancelled and I sent a transcript of the Motti W live chat to confirm the cancelled order. The following is what transpired over the next two emails by B&H and my replies to them that ended with the reinstating of the camera - as per the advice of B&H:  
 
Greg K told me that unfortunately, the order had already shipped and he apologized for any inconvenience.  
 
I asked for someone to PLEASE to do something about this whole mess-up. If they couldn’t cancel the whole order they had better put the camera back onto the order because it was no use sending a filter and card for a camera that was cancelled  
 
B&H replied via Ari F who asked me to advise if I wished to have the camera reinstated or whether to process a refund.  
 
I told him that he had better reinstate the camera onto the order as that was the main part of the order which they had already charged the shipping cost to and to please include an invoice with the camera.  
 
That was the end of the emails at that point and I'm afraid to contact them again as they are quite likely to recall the camera and cancel that order as well, and that would disappoint my daughter even further  
 
What amazing arrogance that has been displayed by the representatives of B&H. This correspondence proves the misleading justification of Henry P. who replied to my initial review. And by the way it is now the 15th of December, 12 days after the camera was sent and STILL there is no camera and no-one can tell me where it is. All we do know is that B&H certainly doesn't care less because they have my money and they gave UPS the shipping money for the items that Motti W recalled.  
 
I can see that many people rate B&H highly, but they have obviously not had problems with their order. BUT BE AWARE if you do have any problems with an order, B&H WON'T accept responsibility in any way.

This review was modified by its author, lynton7951, on 12/15/09 6:02 AM.

B&H emailed me that I can order the Zeiss 100mm f/2.0 ZF LENS f/NIKON F MOUNT - ZE1002ZF lens and it will be delivered within 1-2 weeks time. I made my order on the 22nd Nov 2009, expecting to have the lens soon, but till now the lens is still not yet shipped out from B&H and the status is still " On Backorder". If B&H can't deliver the lens within the promised time-period, they shouldn't have emailed me and told me so! They have already charged to my credit card and I am waiting with no delivery date... :(

This review was modified by its author, siawfoong, on 12/11/09 4:55 AM.

STEER CLEAR!!! I ordered a brand new HP laptop from B&H over the internet. They packed the original HP box in a separate and larger box to protect it. However, the original HP box arrived crushed and had visible foot prints on it - someone had stepped on it! There is no way that whoever packed the HP box inside of the other box didn't notice the box was crushed and stepped on. Also, the "outside box" showed no signs of having been opened or unsealed so it was purely the actions of B&H that led to the problem. They wanted to bill me a 2nd time for a new laptop before sending out a replacement and argued with me over my return of the original. STEER CLEAR OF THIS COMPANY!!! Additionally, this store has a terrible human rights record after having settled a case related to discrimination against Hispanics, and only last month a sexual discrimination complaint was filed against them related to their not hiring women!! If I had known this about them prior to ordering the laptop I never would have gotten it from them.

This review was modified by its author, Jerry C, on 12/8/09 3:40 PM.

My order was processed quickly and corrrectly. My only issue is that with a $200 gift card you get charged $4.95 for shipping. Seems like only 44 cents should cover it.