Scammers, sold me refurbished ddr instead of ddr2. And it is no mistake, anyone with pc knowledge can see the difference. Got scammed on ebay buying memory and now online from what looked like a good company.  
Stay far away, if your purchasing memory.

This company was a huge inconvenience to me. I made an order on September 30th for a - DPA Microphone mount DPDMM0007 and payed for 2 day shipping so that the order would be here in time for my show. I still haven't gotten my order and it is October 12th, my show is tomorrow. On the invoice it says "special order" beside the product and there is no indication that it is backordered, it even says that I would be notified by phone or email if my order was delayed of which I wasn't. I had to go sign in at their website to see if my order was on backorder. I could not talk to anyone to cancel my order because the whole company was on vacation for a week. Then, this morning I receive an email that says my order cannot be canceled because it is already been sent to their warehouse. I have no need for the product now and it was just a waste of money. I am never shopping here again!

When I was putting in the details for shipping on my order, there was a problem with the website that I didn't know at the time. No where on the website did it say that B&H would charge $3.95 for shipping when using FedEx. It also had posted that all the FedEx rates were $3.95. I chose 2 day delivery. When I received my package, B&H charged me $3.95 for shipping and Fed Ex charged me $26 for their shipping. When I called B&H to explain this to them, the woman dismissed me and hung up. She was very rude and did not listen to me. She did not accommodate me for my inconvenience or at the least speak to me with respect. Every other company tries to excel in customer service, why should B&H be any different?

Ordered a P2570HD monitor the day it was posted on their website...item was ordered on July 6, 2009; have not even heard of a ship date for my order yet. B&H have been leaving me in the dark, its now Oct 1, 2009. They say its on backorder and they have NO CLUE as to when they would receive the product for shipment. Very disappointed in B&H as for finding out shipment dates on products they have ordered. Its been literally 3 full months now and still no idea what is going on with my order. will never buy backordered items from B&H ever again.

I shopped around for the lowest price on the novation sl-25 mkII midi controller and found that pretty much everyone had it listed at 399.99. I saw on the website for b&h an invitation to call for a lower price. I saw right away that although the item description called out the mkII, the photo on the page was clearly an older model. So when I called to ask about the lower price that could be offered I also verified that the Item was indeed the mkII and not the older model shown.  
The gentleman that answered the phone assured me that the photo was an internet problem and that I was ordering the MKII. I asked him to make sure this was correct as I absolutely was not interested in the older model. He assured me that it was correct but just to make sure he sent me to Mike in pro audio. Mike assured me that the model was indeed the MKII and that they could sell to me for 339.00.  
I was amazed. I could save 60$ plus s&h plus state tax. So I ordered it. I actually had my business partner call and make the order. he talked to someone who verified that the keyboard and the price were right a second time. On our insistence we were put in touch with a supervisor who assured us that this was the new mkII model. That made four people that we had talked to. four people who individually assured us that the product was correct. The box showed up in satisfactory condition accept for the fact that they sent us the wrong key board they sent us the old one. The one we specifically said we didn't want. Immediately we shipped the item back. Its of no use to us. B&H sends an email stating that the product is not available and a full refund is in order. I cannot order the right board from someone else until I get my money back. I can't get my money back from b&h until they have time to do a proper check of the box. If they did a proper check of the box in the first place. I would have my keyboard and this would be a happy review. But no, four people didn't care enough to make sure. The box is sitting in their recieving area just waiting for a response. and I am sitting here short a midi controller.  
 
The order was placed on the 23 of july. its 8-17 and I can't even reorder untill I get refunded. This makes for a very unhappy customer. What else can I do? It'll be over a month waiting for this thing by the time I am able to order somewhere else  
 
8/19 still no refund. B&H claims the bank is holding our money in limbo.

This review was modified by its author, blownapart, on 8/19/09 5:54 PM.

I bought what was advertised as a "refurbished" Canon 50D. It was a lemon. Over 10% of the image files were damaged or truncated. I exchanged it for another NEW Canon 50D. Over 40% of the images were damaged or truncated. Worse, there were no warranty cards included in the replacement. I have very serious reservations about ever doing business with B&H again.

This review was modified by its author, tmugwump, on 9/4/09 7:49 AM.

THESE GUYS ARE ALL TOGETHER. THEY ARE NOT EVEN LETTING ME WRITE MY REVIEW!!! HA HA HA. B&H SUCKS. DON't GET SCAMMED  
 
So, just becaue its UPS problem, you are saying "B&H is not responsible?" did i select UPS as my shipping company? Don't preach me Mr. Henry. If you miss an order placed by you with some company then you will know the pain of it!!!

This review was modified by its author, tgopalakrishna, on 7/24/09 2:23 PM.

First of all, I have to say that I have done many purchases with no problems at all with B&H. I write this review and give the lowest rating for a reason. When you look at a rating and see 9.7 out of ten, you think, wow, excellent! That's what I do and probably that's what most people do, including B&H executives.  
 
I have been working with them around this problem. They listed the wrong battery for a Lumix camera under the specs tab. I could swear that I didn't see the batteries section under the accesories tab at the time, but don't have any evidence of it. All I know is that's how I regularly purchase the accesories.  
 
Anyway, since I'm an international customer, but ordered to a USA address, they can only cover the return expense from the USA. Sounds reasonable enough. But the return expense is about 30 dlls. To me, it's like buying it twice. Or, I have to travel to the USA to send it for "free".  
 
So, I'm stretching my imagination here and thinking: "I have bought thousands of dollars from them. For them to cover this is nothing. Maybe they'll go beyond their policies. After all, they made a mistake."  
 
No sir, after all the e-mail exchanging, I believe they think more along: "We're the best. We get 9's because most of the time we get it right. This is one little spec in one little item of which we handle millions. Give us a break. Besides, you should have used the accesories tab. It is there, we did not change it. 30 dlls? That's more than the profit of the battery. No way. You have bought thousands of dollars from us? Most of our customers do and we can't treat everybody as especial. Sorry, Juan. No dice. Respectfully, your B&H photo team."  
 
Is B&H right or am I? Who cares. I feel simply frustrated. Because most of the e-mailing has been about who's right, not caring for the customer. It has been about following policies, not reaching out. So, if anybody cares to read all this, you judge. This is my only chance to express how I feel. I hope that for my photography needs I can do without them. Now I know that as a business, they can do pretty well without me. As for you out there, it's your choice.

*Update 8/20/09*  
Had to get the BBB involved on this one and I find it very funny and convenient that as soon as I did, they 'magically' found an extra body they could send out.  
However, by the time we got around to this, I was no longer interested in an exchange and instead, wanted a full refund. BH agreed and I got an email from BH on July 27th that my order had been cancelled and refund initiated.  
1 week goes by....  
2 weeks go by....  
3rd week, no refund still.  
I sent an email yesterday stating that I have yet to receive my refund and what do I get as a reply?  
 
"Dear S2media,  
We refunded today. Please let us know if there is anything else we can assist you with.  
 
Thank you, we appreciate your business.  
 
Kenneth L  
B&H Photo Video and Pro Audio  
The Professional's Source.  
E-Mail Used Department  
http://www.bhphotovideo.com"  
 
So apparently the first email I got saying my refund was initiated was nothing more than a blatant lie or a sloppy oversight.  
 
A little lesson to you BH, as maybe you've gotten so big that you've lost sight of a few things. When YOU make a mistake and send a defective product out, YOU need to be jumping through hoops to appease and please that customer, period! This jungle gym monkey dance I've been on is ridiculous!  
 
 
--------------------------------------------  
 
 
Will NEVER do business with this inconsiderate company again. I ordered a used D70s body to replace mine that got destroyed. The camera was received within 2 days and upon entering the memory card and battery into the body, I encountered an issue. After doing a few searches online, the issue turned out to be a defective memory card slot/reading device.  
So I setup to get the camera RMA'd and sent back the body, memory card and battery so that a tech can see what it's doing the moment they receive it. Well, because I didn't send the usb cable, fancy Nikon carrying strap and charger (VERY crucial/sensitive items), my return can't be processed.  
Requiring me to pay additional shipping costs to send non-critical items just to process the return of a defective item that shouldn’t of been shipped to a customer in the first place seems kind of twisted and backwards to me.  
 
Yes, I understand there are policies in place but seriously, LOOK at the situation and LISTEN to what a customer is saying. I wasn't asking for a refund and wasn't trying to weasel any extra equipment. All I was trying to get was what I PAID for...a working, used D70s body. I clearly stated in an email as well as on paper of the items I'd be sending back. But the kicker is when I get a call back the next day and they tell me they'll send a different camera body back but I have to pay a $60 restocking fee!  
A restocking fee...to restock what?! The defective camera body should be repaired or trashed and the memory card/battery are to come back to me...so what is there to restock?! I guess they're going to try to put the defective camera in another kit and send it out to the next person who happens to need a deal on a camera to keep their small business going.  
 
BH, you're customer service is the worst I have ever encountered!  

This review was modified by its author, s2-media, on 8/20/09 1:20 PM.

Ordered a new $1400 canon lens, paid extra for fast shipping (wanted it by the week end) a Day later I have Not received tracking #, Called B&H and they said it will ship the NEXT day and would not be to my house until later the following week. So it will arrive the same date as NOT paying for fast shipping! I cancelled the order. Called your competitor who I buy most of my camera stuff from anyway. They shipped it out, same price (no extra fast shipping cost) and received it before B&H's date with $$$fast shipping charges. I hate to get fricking nickeled and dimed when I'm spending $$$thousands of dollars.  
 
I posted the above review because I truly believed I was being deceived, I tried to discuss this issue with B&H with them telling me to cancel my order If I don't like the service. So I did, I wrote the 100% true report above. I have now been contacted by B&H with 3 emails and I posted a rebuttal to those emails. I quoted them (copied from their email) and B&H now has my ResellerRateing removed, I guess they don't want YOU to know what they are really saying? So you don't get to READ what really happened! I also see how they get the high rating if they can have the bad/truthful reviews removed? I spent over $10K in the last several week at your competitor's (one of them rocks) with the best service on the WEB . Have fun with your shopping there are still a lot of good sites out there.  
 
Any way don't wrestle with a pig, you both get muddy and the pig enjoys it.  
 

This review was modified by its author, mwsauer, on 6/17/09 4:11 PM.

On 6/4/2009 I ordered 2 items (1 brand new battery & 1 used Nikon lense)  
 
I expected that these items will be shipped out in the SAME BOX on the SAME DATE which it did NOT.  
 
The battery was ship out on the next day 6/5/2009  
but the lense was still in PROCESSING for the next 4 days.  
 
I called the company but there were NO ANSWER through both of these numbers:  
 
[10:42:17 AM] *** Call to +18668577412, no answer. ***  
[10:37:14 AM] *** Call to +18003367408, no answer. ***  
[10:37:17 AM] *** Call ended ***  
[10:38:46 AM] *** Call to +18003367408, no answer. ***  
 
Finally I was able to get through with a local number  
[10:43:05 AM] *** Call to +12125603230, duration 1:02:15. ***  
 
I spent ~1 hour on phone through 3 different representative ? first, Mark, and Jose. I got NO satisfied explanation.  
 
It looks like to me the lense was being used some where for 4 days before they can ship to me.  
 
I had ordered a $3000 transaction previously (5 years ago) and was very satisfy by then but NOT ANYMORE.  
 
Buyer be aware when ordering a used items. It may be in use somewhere else & not available for shipping as you exepected  
 
Due to this I will have to reschedule my travel trip next week - I AM REALLY DISAPPOINTED  
 
NO MORE BUSINESS from B&H from me in the future  
 
 
NOTE: I have NOT seen any positive feedback from B&H customer after B&H took their corrective actions. Something buyer should be aware.  
 
Only with POSITIVE feedback after B&H CORRECTIVE ACTION will show if the company is truly dedicated to their customer satisfaction or not.

This review was modified by its author, Huy Ng, on 6/8/09 2:39 PM.

automated order forms automatically replaced delivery address with billing address. When mistake was realized B&H said that there was nothing that they could do and charged me for White Glove delivery to wrong address. Phone customer support was completely unhelpful and borderline rude and surly. I can not believe that this out fit gets high customer reviews. Do they pay for them? Do they have employees submit large numbers of bogus reviews. DO NOT BUY FROM B & H !!!!!

I tried to place a last minute gift order with this company. Their web site gladly took the order, charged my credit card and kept quite about it. Next day I saw their website was updated to show the camcorder model I had ordered as discontinued. But I could definately buy it from other vendors which I later had to do pay more because of my dealing with B&H Video. I was gladly assuming this site would fulfill the existing order atleast till a few days later I called up their sales service and after a long hold they transfer you again to main menu saying talk to someone in customer service. Customer service folk told me oh this model is discontinued and they will just cancel the order. They can't take it anymore. They offered other models at higher price. I asked him why didn't he inform me earlier and he lied saying they just came to know about it. But I had seen their web site next day itself they knoew about it. They didn't offer to provide any replacement and I mentioned why they didn't even send an email any why they charge credit card if they can't fulfill?  
 
I am very disappointed as I had to place a rush order for same camcoder with other vendor and pay higher price later. Had those guys informed me earlier I wouldn't have to go through all this.  
 
WOULD NOT RECOMMEND THIS SHOP AS YOU CANNOT BE SURE YOU WILL GET WHAT YOU ORDERED.

Purchased what I thought was a new Canon EOS 50D, but found out that it was new ish. It was return that was being resold. I returned it for a new one and that one has a bad CMOS sensor. Not very happy with B&H or Canon. Will get a Nikon next I think

I am very patient person but...  
First part:  
I was a regular customer in BH. Nothing big – just $200-400 once in 1-2 month. Anyway this time I was trying to order some new underwater equipment, etc – as usual... Noticed that BH renewed something in web design and maybe backoffice, so I was all the way through order, filled billing, shipping, etc... and here we go... was asked to transfer to GSA (federal customers) site... ????... international customer, etc... there were no way to avoid this transfer and proceed with the order, so I contacted support... I was told: “sorry may be a bug in web system, nothing we can do here, just order by e-mail or phone, etc”...  
 
Part two:  
I was interesting in checking some details about one of the product in my order anyway, so this idea of order by e-mail was not so bad. I contacted sale dep, received quota, checked details... ok... not very fast, but still more than ok... “Here we go Quote #:256775780, just send your credit card details”... And I did... faxed it Wednesday morning... Thursday, contacted support to check my fax status, etc... was asked to fax it again just in case... and I did and was assured they have it right now 100% and will do the order today (this was sound to good to be try, I was used to wait for 1-2-3 days)...  
I checked today (Monday) evening – nothing new, so I contacted chat support again and was told to call or send e-mail in order to check this because “this issue can not be handled via Live Chat” ... ?????... Two much from my point of view... just asked to cancel this order... Amazingly “this issue can be handled via Live Chat” – seems to me it is the only issue in the power of Live Chat ;-)  
I think right now is not a good time to be indifferent to your customers or give some timetables you are unable to follow. (CC was faxed Wed morning, so it is Wed, Thu, Fri, Sun, Mon – 5 day according to BH schedule)  
 
Part three – completely unrelated.  
One of my old orders included two items B&H # FABJB45 – they were delivered completely different, really – just different design, the never style is heavier, less stable, cheaper build, etc... It took sale dep. 2 days to check it during this (described above) order request and change the picture finally (So it was several times in and out of stock with the wrong image). I understand that this is manufacturer “tricks” – but if you unable to trust “your” manufacturer – just check items stoked. This is web store – item photo is almost the only way to see it...  
 
Small follow up:  
Several hours (just 2-4) after submitting this review I was contacted by BH representative with some explanations (card was declined, etc) and a very polite request to moderate my review.  
I was also told that “Live Chat has no customer service function and cannot access the customer service portion of our database. Their purpose is pre-sale technical and equipment information. Our LiveChat people were correct when the told you they were unable to assist your customer service inquiry.”  
 
And now I am really angry (almost):  
1) I was never notified about declined transaction! I was using this card and address before with BH without any problem, but everything is possible – you have change your system or my bank have done something – whatever – I was not notified in any way till this review and follow ups!  
2) I was using live chat 4 times; 3 times BH employee checked something and told me that everything will be processed soon, sorry, etc... Do you at least notify your staff that “Live Chat has no customer service function and cannot access the customer service portion of our database”? Last time I was given e-mail and phone number to contact and no explanation about data inaccessible also.  
3) What makes me really angry is the fact that it took BH just couple of hours to find all my orders check payment statuses - after this review was posted. “We do not care about our customers till they go public”... ?!?...  
 
P.S. It is disappointing that BH respond is “please change your review” and not “lets find the way to process this order or the next one”.  
P.S.2. I was totally surprised that sale dep. was contacting manufacturer and not just warehouse to check what version of the product is stoked right now – this is conveyor, customer is not important – process is much mo important here... Sorry but it looks like this to me.

This review was modified by its author, maxtom, on 3/31/09 5:50 AM.