The item was paid to be delivered the next day and when it didnt arrive I called to find that the item was in the process of being returned do to some error that UPS blamed of you all and you all blamed on UPS. I had the item returned and bought it locally for a lot more money.

This review was modified by its author, rollie1010, on 11/19/09 8:29 PM.

UPDATE:  
on Nov. 11 2009, 4 months after the initial transaction, and ONLY after posting this incriminating review, B&H has sent me payment via Paypal. I told B&H NUMEROUS TIMES over the phone that I had not received the return shipping money from them, but they refused to even look at the paypal transaction. This clearly wasnt an over-sight. Partial refund amounts have to be put in manually BY B&H. SHAME on them for trying to blame paypal. Not to mention giving me fake transaction #s.  
print-screen of B&H trying to fool me into thinking they refunded the return shipping:  
 
http://i895.photobucket.com/albums/ac160/Forsitewhat/BH_Photo_Fraud.jpg  
 
-----------------------------------------------  
 
After researching digital SLR cameras I decided to buy the Olympus  
E-510. I found B&H Photo Video through a google search and saw  
that had a used Olympus E-510 in good condition, and for an unbeatable  
price it was the lowest I had seen. I ordered the camera on 7/14/09 for  
$319.00 with 10.75 for shipping, a total of $329.75.  
 
On 7/16 I was thrilled that the camera arrived so soon, only to find  
out they sent me the wrong camera. They had actually downgraded my  
purchase to a lesser version of the same brand. At first I thought it  
was an just a unlucky mistake, and since they were closed for the day,  
I wrote them an urgent e-mail telling them that they had made a mistake  
and to please hold the Olympus E-510 so that I could exchange the  
camera they accidentally shipped to me for it.  
 
Bright and early in the morning I called them and told them about what  
happened. I had to go through so many ill mannered people until finally  
I found someone that could help me. He said it was a mistake and that  
I could send it back, I told him I wanted to exchange it for the E-510  
that I had purchased and that I hope they still had it. He then  
informed me that they never had it! And that it was a labeling mistake.  
 
Disappointed I told him that I wanted a refund, and that I should not  
have to pay for return shipping because it was not my fault I was sent  
the wrong camera. He said that they would reimburse me for the shipping  
cost and that I should include a copy of the shipping receipt. But they  
would only pay for uninsured ground shipping! I said that was silly, what  
if something happened during shipment? I don't want to be held  
responsible for that. And he replied that I could purchase insurance but B&H will only reimburse me for the ground shipping and not the insurance.  
 
So 7/17 I returned the camera for $13.55 via USPS.  
 
On 7/24 they refunded $329.75 to me using the refund option in paypal.  
 
I noticed something strange about the way they refunded the money  
 
COPY AND PASTE TO SEE A PRINT SCREEN OF THE PAYPAL TRANSACTION:  
 
http://i895.photobucket.com/albums/ac160/Forsitewhat/BH_Photo_Fraud.jpg  
 
B&H did it in two partial refunds:  
 
one for $316.20 and another for $13.55 which adds up to the original  
$329.75 I paid for the camera and original shipping. But the strangest  
part about it was $13.55 was also the amount I paid for the return  
shipping!  
 
I called them and asked when I could expect to receive my reimbursement  
for the return shipping and rep. said I should see it post in to my  
paypal account in 3-5 business days. After this time I called them back  
and said I still hadn't received the money for the return shipping. The  
rep. told me that their system says they had reimbursed me for the  
return shipping on 7/24. I told him they had made a mistake and made  
two partial refunds that equaled the amount of the original purchase  
price but they never sent me the $13.55 for the return shipping. He  
kept telling me that I was mistaken and that B&H owed me nothing,  
and that their computer system doesnt lie or make mistakes. I tried to  
explain to him how paypal works and that the two partial refunds are  
linked to the same original transaction and that in order to reimburse  
me for the return shipping they needed to send me money with paypal  
separate to original transaction and he said he didnt know about these  
things he didn't work in billing. I asked to speak with someone in  
billing, but he told me the person that does the billing is not in.  
 
He gave me what he said was the Paypal transaction ID number for the  
reimbursement of the return shipping and told me to contact Paypal  
because in his opinion B&H did everything they were suppose to on  
their end.  
 
So I called paypal and talked to a rep. and she said the transaction Id  
numbers given to me could not be paypal transaction ID numbers because  
they were too short, and that the whole situation sounded like fraud to  
her. She then informed me that there was nothing Paypal could do about  
it but sent an email on my behalf, telling B&H there was no such  
transaction made. Because the original amount I paid had already been  
refunded there was nothing PayPal could do.  
 
After calling back and telling the same B&H rep from earlier this  
info, he still insisted that they made no mistake and that they are  
reputable business etc etc.  
 
I firmly believe that not only have I been scammed out of $13.55 but  
what happened was bait and switch. Clearly the partial refund for the  
same amount as the return shipping cannot be a mistake. B&H had to  
manually type in $13.55 and then knowingly refund the remainder.  
 
B&H was hoping that I didn't notice the camera was a lesser model  
(they look almost the same, but the E-510 has way more features). Their  
return policy is 14days, and after that I would be stuck with the  
camera. And they knowingly did not refund the return shipping to me. I don't care If it's only $13.55 its the principle of the matter, It is MY  
MONEY and I should not have lost any money returning their mistake!  

This review was modified by its author, nevererevedid, on 11/14/09 8:48 PM.

B&H CANCELLED MY ORDER, HAVE NOT PROVIDED REASON AS TO WHY.

Scammers, sold me refurbished ddr instead of ddr2. And it is no mistake, anyone with pc knowledge can see the difference. Got scammed on ebay buying memory and now online from what looked like a good company.  
Stay far away, if your purchasing memory.

This company was a huge inconvenience to me. I made an order on September 30th for a - DPA Microphone mount DPDMM0007 and payed for 2 day shipping so that the order would be here in time for my show. I still haven't gotten my order and it is October 12th, my show is tomorrow. On the invoice it says "special order" beside the product and there is no indication that it is backordered, it even says that I would be notified by phone or email if my order was delayed of which I wasn't. I had to go sign in at their website to see if my order was on backorder. I could not talk to anyone to cancel my order because the whole company was on vacation for a week. Then, this morning I receive an email that says my order cannot be canceled because it is already been sent to their warehouse. I have no need for the product now and it was just a waste of money. I am never shopping here again!

When I was putting in the details for shipping on my order, there was a problem with the website that I didn't know at the time. No where on the website did it say that B&H would charge $3.95 for shipping when using FedEx. It also had posted that all the FedEx rates were $3.95. I chose 2 day delivery. When I received my package, B&H charged me $3.95 for shipping and Fed Ex charged me $26 for their shipping. When I called B&H to explain this to them, the woman dismissed me and hung up. She was very rude and did not listen to me. She did not accommodate me for my inconvenience or at the least speak to me with respect. Every other company tries to excel in customer service, why should B&H be any different?

Ordered a P2570HD monitor the day it was posted on their website...item was ordered on July 6, 2009; have not even heard of a ship date for my order yet. B&H have been leaving me in the dark, its now Oct 1, 2009. They say its on backorder and they have NO CLUE as to when they would receive the product for shipment. Very disappointed in B&H as for finding out shipment dates on products they have ordered. Its been literally 3 full months now and still no idea what is going on with my order. will never buy backordered items from B&H ever again.

I shopped around for the lowest price on the novation sl-25 mkII midi controller and found that pretty much everyone had it listed at 399.99. I saw on the website for b&h an invitation to call for a lower price. I saw right away that although the item description called out the mkII, the photo on the page was clearly an older model. So when I called to ask about the lower price that could be offered I also verified that the Item was indeed the mkII and not the older model shown.  
The gentleman that answered the phone assured me that the photo was an internet problem and that I was ordering the MKII. I asked him to make sure this was correct as I absolutely was not interested in the older model. He assured me that it was correct but just to make sure he sent me to Mike in pro audio. Mike assured me that the model was indeed the MKII and that they could sell to me for 339.00.  
I was amazed. I could save 60$ plus s&h plus state tax. So I ordered it. I actually had my business partner call and make the order. he talked to someone who verified that the keyboard and the price were right a second time. On our insistence we were put in touch with a supervisor who assured us that this was the new mkII model. That made four people that we had talked to. four people who individually assured us that the product was correct. The box showed up in satisfactory condition accept for the fact that they sent us the wrong key board they sent us the old one. The one we specifically said we didn't want. Immediately we shipped the item back. Its of no use to us. B&H sends an email stating that the product is not available and a full refund is in order. I cannot order the right board from someone else until I get my money back. I can't get my money back from b&h until they have time to do a proper check of the box. If they did a proper check of the box in the first place. I would have my keyboard and this would be a happy review. But no, four people didn't care enough to make sure. The box is sitting in their recieving area just waiting for a response. and I am sitting here short a midi controller.  
 
The order was placed on the 23 of july. its 8-17 and I can't even reorder untill I get refunded. This makes for a very unhappy customer. What else can I do? It'll be over a month waiting for this thing by the time I am able to order somewhere else  
 
8/19 still no refund. B&H claims the bank is holding our money in limbo.

This review was modified by its author, blownapart, on 8/19/09 5:54 PM.

I bought what was advertised as a "refurbished" Canon 50D. It was a lemon. Over 10% of the image files were damaged or truncated. I exchanged it for another NEW Canon 50D. Over 40% of the images were damaged or truncated. Worse, there were no warranty cards included in the replacement. I have very serious reservations about ever doing business with B&H again.

This review was modified by its author, tmugwump, on 9/4/09 7:49 AM.

THESE GUYS ARE ALL TOGETHER. THEY ARE NOT EVEN LETTING ME WRITE MY REVIEW!!! HA HA HA. B&H SUCKS. DON't GET SCAMMED  
 
So, just becaue its UPS problem, you are saying "B&H is not responsible?" did i select UPS as my shipping company? Don't preach me Mr. Henry. If you miss an order placed by you with some company then you will know the pain of it!!!

This review was modified by its author, tgopalakrishna, on 7/24/09 2:23 PM.

First of all, I have to say that I have done many purchases with no problems at all with B&H. I write this review and give the lowest rating for a reason. When you look at a rating and see 9.7 out of ten, you think, wow, excellent! That's what I do and probably that's what most people do, including B&H executives.  
 
I have been working with them around this problem. They listed the wrong battery for a Lumix camera under the specs tab. I could swear that I didn't see the batteries section under the accesories tab at the time, but don't have any evidence of it. All I know is that's how I regularly purchase the accesories.  
 
Anyway, since I'm an international customer, but ordered to a USA address, they can only cover the return expense from the USA. Sounds reasonable enough. But the return expense is about 30 dlls. To me, it's like buying it twice. Or, I have to travel to the USA to send it for "free".  
 
So, I'm stretching my imagination here and thinking: "I have bought thousands of dollars from them. For them to cover this is nothing. Maybe they'll go beyond their policies. After all, they made a mistake."  
 
No sir, after all the e-mail exchanging, I believe they think more along: "We're the best. We get 9's because most of the time we get it right. This is one little spec in one little item of which we handle millions. Give us a break. Besides, you should have used the accesories tab. It is there, we did not change it. 30 dlls? That's more than the profit of the battery. No way. You have bought thousands of dollars from us? Most of our customers do and we can't treat everybody as especial. Sorry, Juan. No dice. Respectfully, your B&H photo team."  
 
Is B&H right or am I? Who cares. I feel simply frustrated. Because most of the e-mailing has been about who's right, not caring for the customer. It has been about following policies, not reaching out. So, if anybody cares to read all this, you judge. This is my only chance to express how I feel. I hope that for my photography needs I can do without them. Now I know that as a business, they can do pretty well without me. As for you out there, it's your choice.

*Update 8/20/09*  
Had to get the BBB involved on this one and I find it very funny and convenient that as soon as I did, they 'magically' found an extra body they could send out.  
However, by the time we got around to this, I was no longer interested in an exchange and instead, wanted a full refund. BH agreed and I got an email from BH on July 27th that my order had been cancelled and refund initiated.  
1 week goes by....  
2 weeks go by....  
3rd week, no refund still.  
I sent an email yesterday stating that I have yet to receive my refund and what do I get as a reply?  
 
"Dear S2media,  
We refunded today. Please let us know if there is anything else we can assist you with.  
 
Thank you, we appreciate your business.  
 
Kenneth L  
B&H Photo Video and Pro Audio  
The Professional's Source.  
E-Mail Used Department  
http://www.bhphotovideo.com"  
 
So apparently the first email I got saying my refund was initiated was nothing more than a blatant lie or a sloppy oversight.  
 
A little lesson to you BH, as maybe you've gotten so big that you've lost sight of a few things. When YOU make a mistake and send a defective product out, YOU need to be jumping through hoops to appease and please that customer, period! This jungle gym monkey dance I've been on is ridiculous!  
 
 
--------------------------------------------  
 
 
Will NEVER do business with this inconsiderate company again. I ordered a used D70s body to replace mine that got destroyed. The camera was received within 2 days and upon entering the memory card and battery into the body, I encountered an issue. After doing a few searches online, the issue turned out to be a defective memory card slot/reading device.  
So I setup to get the camera RMA'd and sent back the body, memory card and battery so that a tech can see what it's doing the moment they receive it. Well, because I didn't send the usb cable, fancy Nikon carrying strap and charger (VERY crucial/sensitive items), my return can't be processed.  
Requiring me to pay additional shipping costs to send non-critical items just to process the return of a defective item that shouldn’t of been shipped to a customer in the first place seems kind of twisted and backwards to me.  
 
Yes, I understand there are policies in place but seriously, LOOK at the situation and LISTEN to what a customer is saying. I wasn't asking for a refund and wasn't trying to weasel any extra equipment. All I was trying to get was what I PAID for...a working, used D70s body. I clearly stated in an email as well as on paper of the items I'd be sending back. But the kicker is when I get a call back the next day and they tell me they'll send a different camera body back but I have to pay a $60 restocking fee!  
A restocking fee...to restock what?! The defective camera body should be repaired or trashed and the memory card/battery are to come back to me...so what is there to restock?! I guess they're going to try to put the defective camera in another kit and send it out to the next person who happens to need a deal on a camera to keep their small business going.  
 
BH, you're customer service is the worst I have ever encountered!  

This review was modified by its author, s2-media, on 8/20/09 1:20 PM.

Ordered a new $1400 canon lens, paid extra for fast shipping (wanted it by the week end) a Day later I have Not received tracking #, Called B&H and they said it will ship the NEXT day and would not be to my house until later the following week. So it will arrive the same date as NOT paying for fast shipping! I cancelled the order. Called your competitor who I buy most of my camera stuff from anyway. They shipped it out, same price (no extra fast shipping cost) and received it before B&H's date with $$$fast shipping charges. I hate to get fricking nickeled and dimed when I'm spending $$$thousands of dollars.  
 
I posted the above review because I truly believed I was being deceived, I tried to discuss this issue with B&H with them telling me to cancel my order If I don't like the service. So I did, I wrote the 100% true report above. I have now been contacted by B&H with 3 emails and I posted a rebuttal to those emails. I quoted them (copied from their email) and B&H now has my ResellerRateing removed, I guess they don't want YOU to know what they are really saying? So you don't get to READ what really happened! I also see how they get the high rating if they can have the bad/truthful reviews removed? I spent over $10K in the last several week at your competitor's (one of them rocks) with the best service on the WEB . Have fun with your shopping there are still a lot of good sites out there.  
 
Any way don't wrestle with a pig, you both get muddy and the pig enjoys it.  
 

This review was modified by its author, mwsauer, on 6/17/09 4:11 PM.

On 6/4/2009 I ordered 2 items (1 brand new battery & 1 used Nikon lense)  
 
I expected that these items will be shipped out in the SAME BOX on the SAME DATE which it did NOT.  
 
The battery was ship out on the next day 6/5/2009  
but the lense was still in PROCESSING for the next 4 days.  
 
I called the company but there were NO ANSWER through both of these numbers:  
 
[10:42:17 AM] *** Call to +18668577412, no answer. ***  
[10:37:14 AM] *** Call to +18003367408, no answer. ***  
[10:37:17 AM] *** Call ended ***  
[10:38:46 AM] *** Call to +18003367408, no answer. ***  
 
Finally I was able to get through with a local number  
[10:43:05 AM] *** Call to +12125603230, duration 1:02:15. ***  
 
I spent ~1 hour on phone through 3 different representative ? first, Mark, and Jose. I got NO satisfied explanation.  
 
It looks like to me the lense was being used some where for 4 days before they can ship to me.  
 
I had ordered a $3000 transaction previously (5 years ago) and was very satisfy by then but NOT ANYMORE.  
 
Buyer be aware when ordering a used items. It may be in use somewhere else & not available for shipping as you exepected  
 
Due to this I will have to reschedule my travel trip next week - I AM REALLY DISAPPOINTED  
 
NO MORE BUSINESS from B&H from me in the future  
 
 
NOTE: I have NOT seen any positive feedback from B&H customer after B&H took their corrective actions. Something buyer should be aware.  
 
Only with POSITIVE feedback after B&H CORRECTIVE ACTION will show if the company is truly dedicated to their customer satisfaction or not.

This review was modified by its author, Huy Ng, on 6/8/09 2:39 PM.

automated order forms automatically replaced delivery address with billing address. When mistake was realized B&H said that there was nothing that they could do and charged me for White Glove delivery to wrong address. Phone customer support was completely unhelpful and borderline rude and surly. I can not believe that this out fit gets high customer reviews. Do they pay for them? Do they have employees submit large numbers of bogus reviews. DO NOT BUY FROM B & H !!!!!