Very fast order delivery, and when my order (a pair of compact Nikon Eagleview binoculars) showed up with a lens defect and disappointing engineering (using the zoom messed with the focus), I immediately set up a return. No problem at all. I re-ordered a different style, and hopefully better engineered, pair of binoculars.
I have found B&H consistently very good on all counts for the last 20 years that I have been dealing with them, even more so in the last number of years.