I bought a router from this poor excuse for an online retailer in the middle of august....ofcourse it said usually ships in 1 to 2 days....guess what...didnt ship for 3 weeks....tried contacting them but they do not reply for emails for weeks at a time and they have horrible customer service hours... 8-5 central when people are at work and closed on the weekends  
 
When I finally got my item in the begining of september, it was the wrong thing!...it took me 2 weeks for them to recognize that they did that and set up a return process...i begged them over and over and over again to send the item with next day shipping so that I can get it in time to submit the rebate...but they just ignore me and do not listen...i tried speaking to a manager, but one is never available....they transfer me to his voicemail but he never calls you back...its pointless....everytime i call I get the same CSR Keisha....she is the only person that works there apparently...no point talking to her...she has serious attitude problems  
 
rebate submission deadline is tomorrow and according to them the item is backordered...but yet it still says ships in 1 to 2 days on the website

Arragont customer service, was on hold for an hour, hung up on once, and then was greeted with rude service. They sell their gift cards online yet you cannot use them online - ENOUGH SAID. Let's make CompUSSR go out of business, the worst store I have ever shopped at, will never order from again.

I purchased a laptop last week from COMP USA, which was my first purchase from them in probably five years. I had actually thought they  
were out of business until I happened upon one of their stores about a month ago. The store I purchased from was their Long Beach, CA store, on Pacific Coast Highway.  
 
The laptop had keyboard problems and I tried to return it within five days of purchase. They refused to refund me the entire amount and said  
it would be 15% to restock the laptop. After a HUGE argument inside the store, they agreed to send it to their technical office to get it  
looked at.  
 
If the keyboard is bad, then they will send it to HP to get it fixed. Here's the fun part: Regardless of whether or not the laptop has  
problems, I am going to have to pay 15% to return it, which amounts to  
about $160. Basically I paid $160 to rent a broken laptop for five days. How absurd is that?  
 
Now that I've experienced their policies first hand, I am looking around on the internet for other unhappy customers. Apparently I am  
not alone. There's a multitude of us out there. Tomorrow I'm sending a letter to their CEO, their regional manager, and their store manager.  
We'll see if they even respond.  
 
Do not shop at COMP USA. You'll get ripped off in one format or another. This is probably a direct reflection of why there are so few  
of their stores around anymore.  
 
DO NOT BUY FROM COMP USA UNDER ANY CIRCUMSTANCES  
 
 

Hassle, hassle, hassle, then...nothing.  
 
I tried to order a hard drive through CompUSA's Web site.  
 
Firstly, this is the first vendor I've dealt with who has a policy that I must register a shipping address with my credit card company if it is different than my billing address. CompUSA, check out amazon.com. They don't require that!  
 
So, I navigated my credit card company's phone tree and went through the bother of registering my work address with Visa.  
 
Then, back to emailing CompUSA.  
 
I asked them to re-try the credit card billing. It failed. Why? Who knows.  
 
So, I emailed CompUSA asking them to change the shipping address to my home address in order to minimize the hassles. They repied with a terse, "Will do".  
 
12 days later I have not received my "usually ships within 1-2 days" product. Furthermore, the Web site order status said nothing about the status of this order.  
 
At this point I sent two emails asking order status.  
 
No replies.  
 
What a weird, dysfuncational company.  
 
What a hassle.  
 
All for nothing.

The worst Customer Service I have ever seen. I purchased a Compaq V2310 laptop which crashed 15 days after I purchased it. I got it back to the store they said it was 22 days old so they would not replace it. I had to send it back directly to HP-even though I had purchased the 3 yeasr CompUsa service agreement. Whne I asked for a a refund of the service agreement Cheri Sanders from CompUSA refused. The laptop has crashed-hardware failure, motherboard replaced twice, and CompUSA have had the laptop in the shop for 3 weeks now. They have no idea when it will be fixed. I need the laptop for my business to go on the road. 10+ calls to corporate, no response.  
I will not recommend either HP or CompUSA to any of my government or commercial customers.

On 08-17-2006 I called CompUsa about my order  
from 07-30-2006 they told me that the order is  
going rush to the warehose for delivery.  
In my e-mail on 08-17-2006 I got a message that my order  
has been cancelled. This the way they treat  
customers AVOID this store !!!!!!!!!!!  

Purchased an HP laptop with an extended warranty. 13 months later having a problem with system overheating and shutting down. CompUSA says they can't find a problem and won't repair it. I will be sending this in to HP for repair at my own expense and then going after HP for fraud. Very convenient that they can't find a problem. They replaced the hard disk which worked perfectly - though I had backed up my data - will take days to reinstall my apps.

I online ordered two Hulk: Ultimate Destruction (Xbox) games. The item showed in stock.  
I received my order confirmation. A few days went by and I checked on my order but there was no new info. I expected the 1-2 days average shipping delay as they report but this was more like four days.  
I waited a few more days and when nothing changed I contacted them on the 31st asking for a status on my order.  
The next day I received a message stating that "some or all of the merchandise that you have ordered is on backorder" and "when items go on backorder we must rely on the manufacturer to send them to us". The ETA was "no ETA at this time". Later the next day, when nothing had changed with my order, I canceled.  
Here is my problem with CompUSA.  
1. The item showed in stock online. Which how automated online purchases can be (It ain't hard for a web server to check stock in real time.), this is unacceptable. Even if stock was low, they could tell me that it's possible the item is out of stock due to low stock levels.  
2. They didn't contact me to tell me the item(s) were on back order. I had to contact them after their estimated ship delay of 1-2 days.  
3. Nothing about my items being on backorder on my online invoice.  
 
I'm going to assume that since this is an Xbox game and the 360 has taken its place, distributed stock will be limited. If I had waited for this, my guess would be that months would go by and my order would be cancelled automatically, since I have seen this reported by others.  
Sad customer service. Unless I hear of some changes, CompUSA is off my list.  
I just went to Walmart's online store and made the same purchase. It's been a day and my order is still showing "processing". We'll see if they handle the purchase the same way.

Absolutley a HORRIBLE experience with these clowns. My computer started spontaniously re-booting itself several times an hour, - an indication of a hardware problem. Took it in to the Phoenix store to have it diangnosed, they stated they could not reproduce the problem, but they decided they had to go into Windows XP and change all my settings, lost all my restore points, ignored my antivirus - antispyware software telling, me I needed to buy a back up from them (I didn't), changed all my settings on my firewall, changed several of my peripheral device settings, then declared the problem fixed. (It wasn't) They'd be happy to look at it again for another $120 payment. NO thanks) I had my Credit Card Co file a charge back for fraud. Took it to a different company who fixed it the same day (faulty power supply unit.) NEVER take anything into these clueless yahoos. I will never purchase anything from them again. Jill, Phoenix AZ

Ordered a product for in-store pick-up.  
According to the site, product was in stock.  
Apparently, it wasn't. Store personell didn't have a clue.

This is the worst, most difficult company I have ever dealt with. Horrible customer service, high prices, poor return policy. I am ashamed to have ever done business with CompUSA.

COMPUSA OFFERS FALSE PROMISES TO GET YOU TO PURCHASE THEIR EXTENDED WARRANTIES - BUYERS BEWARE!!! When I purchased my Epson All-In-One Printer from the Scottsdale, Arizona Compusa 7 months ago, as usual, the salesman offered the fabulous "Extended Warranty" for additional $$. Not one to fall for these usually worthless offers, I initially declined. He pressed on, naturally, and told me what a great deal "their" warranty was, because, unlike other stores, if the printer breaks down, "just bring it back to the store and we'll give you another one on the spot!" Wow! What a great offer, especially since I live right around the corner from the store! Sold! Boy! I was so glad I decided to listen to the salesman's whole story - especially when my printer did, indeed, break down. "STORY" is right. When we took the printer in to the store to have it "replaced on the spot" we were told that we'd have to call an 800 number and they'd send one out to us. They didn't replace ANYTHING at the store unless it had been purchased less than 21 days ago. Same story from the store manager, Cathy. She could have cared less about my situation and could offer no explanation as to why I would have been told such a thing as they hadn't had that policy in years. (Guess she hasn't read all the EXACT SAME complaints from lots of former Compusa customers on the Internet!!) The really hilarious part of this aggravating situation is that when you call the 800 number, the technician informs you of your two options: One, you can call Epson directly and they can decide if they will repair or replace the item, OR Two, you can visit Compusa's website and follow directions to get your printer replaced. Though, once Compusa agrees to replace it, your extended warranty is null and void and will not transfer to the new (?) printer you get by mail. So, basically, they can mail you a new piece of junk and if it doesn't work either, then too bad. SHAME ON COMPUSA! Not only will I never again do business with them, but I will tell everyone I know of their fraudulent business practices and lousy customer service!

The store manager called me the next day and explained that the price-tag was indeed an error. He said that he was sorry but could not sell the computer at the advertised price. He said that he would send me an $100 gift certificate to show that it was not an ill-intentioned event. I, however, have not received the certificate yet even after almost two weeks of waiting. Was it just another lip-service from the company???

This review was modified by its author, wonheuiyu, on 7/21/06 6:25 PM.

On June 5, I purchased an HP dv5130us laptop from the Metairie, LA store. Three days later it failed, and, on the advice of HP support, I attempted to get a replacement from the CompUSA store. They did not have one in stock, but they said they would have one transferred by Wednesday. It never arrived. Then, they said they would have another one sent overnight, to arrive by Friday; it didn't. The following week, one arrived, but they sold it to someone else. Wednesday of this week, they said they would not obtain a replacement computer, but they would give me store credit for my purchase price plus $100 so I could get another computer. I found nothing that was similar on their shelves, so I requested a refund. They issued me a credit for my purchase price plus tax, but it did not show up on my credit card account so far.  
 
Update: The credit has now appeared on my Mastercard account.

This review was modified by its author, wds937, on 6/24/06 5:46 PM.

I ordered a sale item ($9.99) on the web site and chose in-store pick-up. When I went to the store to pick it up three days later, they told me that the price was $24.99 and would not honor the sale price. They said that even though I purchased the product through the web site during the sale, my credit card was not charged, and I could not get the item at the sale price. I've been a long-time customer of Compusa, but after experiencing customer service this horrible and misleading, I will no longer be purchasing from Compusa.