It has been over one week since I ordered, and was approved, for a video card, (no back-order issues, just hasn't shipped) so far I'm just in stasis...only some vague email (that you can't respond to) about they are "working on it". I've tried to call customer service but after waiting over 40 mins I gave up...customer service is downright terrible! I won't ever use them again...

Website loads very, very slowly.  
Prices are only cheap when there is a mail-in rebate offer and even then it takes FOREVER to get your rebate if you get it at all.  
Shipping charges are very high.  
 
Also, it seems Compusa was charged for rebate fraud: http://www.theinquirer.net/?article=21807  
 

I ordered a mouse through CompUSA's web site for an instore pickup. Minutes later, I received an e-mail confirmation that the mouse was available for pickup and that it will be held for me for 72 hours. The next day, I go to the CompUSA store to pick up my mouse and the customer service guy told me they don't have it in stock. What's the point of the in-store pickup option if the customer service people are too stupid to hold my mouse for pickup? I complained about it through CompUSA's web site and they didn't even reply to my complaint. This is the last time I buy anything from CompUSA.  
 
Edit: I received an e-mail apology from CompUSA for the item not being in stock. They should have at least offered to ship the mouse to me from a different store. I am still not happy with them.  

This review was modified by its author, nyee, on 3/18/05 7:24 PM.

DO NOT BUY FORM COMPUSA WITH EXPECTATIONS OF RECEIVING REBATES!  
 
I purchased on 12/28/04, an APC BE500U UPS, which has a $20.00 mail-in rebate. I filled out the corresponding rebate form and mailed it on 12/28/04 to the address indicated. The rebate form states that the rebate is valid from 12/26/04 to 1/1/05, and was issued to me at time of sale. The rebate information was received by the rebate handler (www.rebateshq.com) on 1/6/05. On February 5, 2005, the rebate handler indicated that the rebate was valid and in final stages of processing. I called on or around 3/1/05 to check on the status. I was told, at that time, that my check was being mailed and to expect it by 3/5/05. They also had me give them my mailing information again.  
 
The check did not arrive on 3/5/05. I called in on 3/10/05. they now tell me that my rebate was INVALID. After MUCH convincing, they revalidated the rebate and now tell me it will take an ADDITIONAL 4-6 weeks to get a check. Again, they ask for my complete mailing information after having given it two times previously, in addition to my mailed-in rebate form.  
 
This is utterly RIDICULOUS! COMPUSA obfuscates the rebate process and hopes that through the various means they have at their disposal, to deter the majority of rebate submitters from ever receiving a rebate. I find it highly objectionable that COMPUSA (by way of the representative company, www.rebateshq.com, practices deception and fraud in attempting to deny valid claims.  
 
If this experience is any gauge, COMPUSA rebates are elaborate hoaxes, and COMPUSA relies on dirty tricks to invalidate and "forget" to ship my rebate within the time period of submission.  
 
Tell me this, how does a rebate submission go from being valid for over 4 weeks to suddenly becoming invalid for NO GOOD REASON? I have met the terms of the rebate. I was promised to have a check sent to me. COMPUSA then decides to screw up the rebate and invalidate it. If I never called in again on this, I would have never known what COMPUSA had done. I am sure COMPUSA counts on this as a common business practice.  
 
Oh, and I complained to COMPUSA via their webpage. They merely responded that my rebate is now procesing and to contact www.rebateshq.com for the status. Gahh, ABSOLUTELY LAST TIME I ever buy with COMPUSA rebates in mind.  
 

DO NOT BUY REPLACEMENT WARRANTEE - YOU ARE REQUIRED TO DEAL DIRECTLY WITH THE MANUFACTURER WITH THEIR WARANTEE ON YOUR OWN, WASTE OF $250! THEY CLAIM FINE PRINT SAYS THEY ONLY REPLACE UNDER VERY NARROW CONDITIONS, SUCH AS HAVING SENT COMPUTER IN FOR REPAIR MORE THAN THREE TIMES IN A SHORT SPAN OF TIME - NOT HOW I READ IT. WILL BE WTIHOUT RECALLED COMPUTER FOR WEEKS, HAD TO CALL MANUFACTURER AND DEAL WITH THEM, COMPUSA DID NOT HELP.

I purchased a cellular phone from Compusa, the phone had problems, and they replaced the phone, the second phone also had problems, they wanted to replace the phone again, but I wanted a refund, they said I can get a refund, but would have to pay a restocking fee of 15%, this is against the policy of not charging for a defective item. But they would not wave the fee. "Would never shop with compusa again"

Ordered Hyundai Imagequest L90d+ 19" LCD - never received email notification of ship date, had to call to verify, shipment arrived and it was a L70S 17" LCD monitor... RMA took over a day to be emailed to me. PLUS - they do not plan on getting the model I ordered back in stock so I have to wait 14 days after they receive the monitor to get a refund. CRAP!

This review was modified by its author, bfulford7, on 2/25/05 1:54 PM.

I purchased 2 identical items (in one single order) from CompUSA online on 1/30/2005. I received my first notification from them later that evening stated that they received my order and that they would begin processing it as soon as possible after they verified my information and such. I selected ground shipping, and according to their web page, this meant that it would ship in 1-2 days, 3 days tops.  
 
I didn’t hear from them regarding the order for a day or so, so I submitted a request for information via the web to try to determine if they were having difficulty with the alternate shipping address I use with my credit card. I received a reply stating: "The merchandise that you have ordered has a processing time of 24 to 48 hours. This is based on the product's availability and the processing time needed for verification. Once credit approval has been obtained your order will ship within the processing time listed via the shipping method you selected." So I figured it was all fine and that they had no problems with the credit card or anything...  
 
As of this morning (2/7/05), I had heard *nothing* from CompUSA whatsoever. No updates via email or phone and no change to my online order status. So, I decided to submit another web status request. I then contacted my credit card company to see if they had attempted to charged my account or contact them at all. They said "no." So, I then cancelled my order via their web order cancellation page and then did so by phone to try to be sure that the cancellation went through. The phone rep was very stern and curt with me, but she confirmed that the cancellation should go through without problems. She told me if it did not, to just send it back to them and they'd cover the charges.  
 
If this is all that happened, I would not be here typing this out right now!!!! Here's where it gets weird!!  
 
Hours later, I received notification from CompUSA via email that my order was put on backorder and that the items would not be shipped for 2 to 4 weeks, as that was the ETA from the manufacturer.  
 
Next, I received an email from CompUSA stating that my order could not be cancelled and that my account was charged, because the order had shipped. How can this be, when, according to their previous email, the items supposedly could not be shipped because they are on backorder and not available for shipping, not to mention that I cancelled the order online and via web hours before they contacted me to tell me the items were on backorder??!!  
 
I would suggest folks steer clear of CompUSA online. I do a heck of a lot of online purchasing for work, hobbies, home, and my band and I have never dealt with such a mass of confusion...

Harvey Schubert/www.imaginedimages.net  
101 Bridgetown Rd.  
Goose Creek, SC 29445  
843-797-6108  
 
Comp USA  
18451 N Dallas Parkwey  
Dallas, TX 75243  
 
Dear Sirs,  
 
I have used your stores since you opened in NJ and spent  
thousands of dollars in those stores. I have bought printers,  
software, modems, ink, paper, several keyboards, mice,  
hard drives, had equipment repaired and I will never ever  
do business with your company again. Never, Never,Never!!  
I recently moved to South Carolina and could not find a  
reliable source for my needs. I ordered an ink cartridge and  
a package of 13 x 19” paper I use in my artwork. They  
literally folded the package of paper and stuck the 19”  
long paper in an 18 ¼” by 18 ½” box. It is incredible  
that someone would do that but even more incredible  
that there is no supervision to stop an incredibly stupid  
think like that from happening. Then I call your customer  
service and am told that I have to repay till the original  
shipment is returned. I speak to an Alvin Harrison who  
just spewed the company line. I have worked in various  
customer service organizations for over 20 years and in  
a successful organization a supervisor makes judgement  
calls(if he is a supervisor). You should have some way  
to see what kind of purchases I have made with your  
company. It was always a running joke between me  
and my friends about the way your NJ stores were run.  
For years 80% of the product was not marked with a  
price and you were shocked if you actually had some-  
one who actually knew something about the product,  
I literally used to have to tell a salesperson or the  
store manager to get me an ink cartridge from behind  
the wired off stock area.. No one could even be bothered  
stocking the shelves. Customer service is the heart of  
every business and you don’t get it. You are just waiting  
for someone to do it better than you and put you out of  
business. If you want to see how to do it go to B&H in  
NYC. They get it. I know I am pissing in the wind, but  
maybe someone in management actually reads these  
letters once in a while.  
 
 
 
I am an artist. My work can be seen at  
www.imagindimages.net. I ordered some 13 x 19"  
photographic paper from this terrible company. The bent it to fit it in an 18 1/4 x 18 1/2" box.  
This off course ruined the paper. I called customer service and spoke to a manager who did not believe me and wanted me to repay for them to send out another package of paper till they picked up the first shipment and inspected it. The manager said they would send me a call tag via email the next day. They never sent a call tag The paper was unusable. I wrote a letter to them which they never responded to. The paper was thrown in the box also without any packaging. I have since reorded it from B&H who handled it professionaly.  
 
 
 
 

Purchased 2x ATT Wireless G Routers for $19.99 each and 2x ATT Wireless G PCI Cards $11.99 each. Took some time to get them, but hey, not everybody is a newegg. There were no rebates on these items. I even put an extra digit in my address, emailed them about the error, they told me that the address was correct, and I recieved the package, with the extra digit on the label mind you...but I think it was fedex that got this one right.  
 
Good price, decent product, arrived, satisfied customer right here.

Belkin rebate from Comp Usa, yeah right.  
I purchased the Belkin wireless router and wireless notebook card from Comp USA durring the day before thanksgiving(2004) day sale. The idea was to send in 2 rebates for each product for the rebates. I asked the cashier before purchasing how 2 rebates would be accepted for the same device. She said the rebates allow for a UPC photocopy. I made the purchase and sure enough, all rebate forms stated send in a photocopy of the upc. I sent in the rebate forms on the same day, in seperate envelopes, and I received a response for only 2. Belkin denied due to the photocopy of the upc. Belkin email below. So I contacted Comp usa and they replied to contact the mfr.(email below) Belkin still does not reply to my emails.  
So this is what I feared from the beginning. Now Comp Usa produced the rebate form. Comp Usa verbally stated a UPC photocopy would be accepted. Belkin denied the rebates they responded to.  
 
*from Belkin*  
Promotion Belkin Rebates @ CUSA  
Rebate Number 055006  
Promotion Type Rebate  
Submission ID 47607666  
Status We are currently unable to approve your rebate for the reason listed below.  
 
We did not receive an original UPC symbol or proof-of-purchase tab with your request. (You submitted a copy of the UPC symbol or proof-of-purchase tab. An original UPC symbol or proof-of-purchase tab is required.)  
 
You will receive a letter or postcard describing this problem. The letter or postcard may have instructions on how to correct this error.  
*Postcard never arrived. They do not respond to emails.*  
 
 
*Comp USA*  
Dear Customer,  
 
Please be advised that your rebate is through the manufacturer. Since we do not have access to their database, we do not have any information on that rebate. For further assistance please use the contact information provided below.... Please let us know if you have any questions...Thank You.  
 
 

I ordered a monitor on Sat. 1/15/05. It was delivered today, Tue. 1/18/05. It works fine. When I came to this site to rate CompUSA, I saw all the bad reviews they had. I guess ignorance truly is bliss. I've never had a problem in their store so I figured I wouldn't have a problem with ordering online. And with this order, I didn't. And shipping was only a penny.

This review was modified by its author, Dorkspawn, on 1/18/05 5:23 PM.

I just bought an AT&T Plug & Share wireless notebook adapter on 1/6/05. There was a special internet only instant coupon so it was a great deal. My order was charged tax so with the $5 shipping, it was an ok deal overall.  
 
Item was shipped on 1/6/05, but didn't arrive until 1/13/05. The box was smashed up but the item was ok--except for the driver CD which was so scratched up that I couldn't even install the software successfully.  
 
I just downloaded the driver from AT&T's Web site so I'll see if I can get the card to work.

I placed my order on 1/3/2005 in the afternoon and was confirmed. I did not receive an email after 48 hours that the products are being shipped. I placed a call and C/S informed me that it's in the warehouse being processed and will ship within the next 24h. Never happened, so I called again and they informed me that one of the items are on backorder ( This took 3 Days to let me know) and will only ship on Monday 1/10/2005, because it needs to be transfer to another warehouse. The representative was not friendly and was in a rush to get off the phone. I will never buy from the again

This review was modified by its author, zneumann, on 1/20/05 10:19 PM.

The invoice number is off of my sales recipt. I went into my local Compusa store to purchase a Packet8, local & long distance, cable internet, phone service device, & hoped to get the two free, after rebates, Vtech phones. This was from their 1/2-1/8/05 newspaper ad. All was great, there were about 20 packet8 phone adapters, about 10 Vtech #309644 2.4GHz digital phones but no #309742 single handset phone add-ons there. The deal was a $244.00 free, after rebates, for a years hook-up commitment. The sales clerk printed out all the rebates & without the missing phone, instead of everything being free I'd have to pay an extra $80(+-)to get the packet8 & just one Vtech phone. The manager would not substitute any other phones or find another deal for me either. I told the clerk I was upset that they would not honor their ad & was not upset at him, but at Compusa & left the store. I sat in my car for a bit. I really wanted the cable internet phone service because at 19.95 per month & no long distance fees for any calls made any where in the USA & Canada is a good offer. I went back in the store & talked with the same clerk again, he checked the on-line store & they were sold out, got the rebate forms for the packet8 & purchased the packet8. The check out clerk, after I said I was disappointed about not getting the phone deal, rang up my purchase & kept the rebate forms that the register printed out for my sale. The sale was for 69.99, $10.00 off at purchase for $59.99. The rebates were for a $60 mail in & another for a $25 gift card, all for signing up with the service for a year. Luckily I still had the original rebate forms the sales clerk had printed (see above). The rebate forms say that I'll only get the $25 gift card for the year sign up not as the ad said for both the $60 rebate & $25 gift card. I have a hard time believing that they had only sold out the vtech #309742 phones, the add on phone to the system, & the had so many more of the packet8 & vtech #309664s left for sale & not honoring their ad too. Also I could not find a price item shelf tag for the # 309742 phones at all. The claim is that they have a disclaimer saying product availability may vary in stores & online. Some thing seems not true at this Compusa store to me, what do you think? 1/23/05 CompUSA did honor their ad & gave me free of charge both VTech phones. This did take two days on my part to complete but the manager was very nice & helpful.

This review was modified by its author, Rugo, on 1/28/05 5:49 AM.