CompUSA is the worst. Our branch of this awful nationlized customer abuse circus is in Albuquerque NM, but I know that every branch I've ever gone to is like this (in Cal, Ariz). They used to be much better about 12 years ago. Totally down hill customer service now. We have made a pact (with our extended family) and no one is going to buy from them again. Though the times have been quite rare, especially in relation to the amount of business we give them collectively, we did have to return an item today. My poor husband patiently waited in the 'customer' (dis)service line for over an hour to return one stupid mouse that didn't work. There was only one person working very slowly for all CU. Meanwhile there were at least a dozen red-shirts doing nothing and bored outta their minds. When I asked for the manager was told he left. Great. Spoke with the only person at cs and she said they were too busy. I said, close your doors then now and serve the people that are already in the store before getting to those outside. She said that would never happen. I asked her if it was more honest to continue letting people in only to fully ignore them inside.My husband finally got his refund, but geesh, what a pain. We felt utterly disrespected and ripped-off by Compusa. Our time is worth money too--as is yours. Remember, if you just buy your stuff online from another company or online Ebay through private sellers, at least when you have to return something you know ahead of time its got to be done by mail so you aren't wasting your life being ignored and then very poorly treated by employees who themselves are very unhappy.

CompUSA's defective exchange policy is simply the worse. I needed to replace a $15 phone charger and had the box and labels showing that it came from CompUSA. Because I was missing the receipt the lady and her mgr refused to do the defective exchange. Rather than working to resolve the problem, their attitude was: read the return policy. All I want is a working product, not a return.

I ordered an Antec case and power supply from CompuUSA's website. The power supply was shipped without a problem, it is now August 30th and the case has not yet shipped. Every time I call CompUSA Costumer "No Sevice", I recieve a different answer. On the 13th, it was to ship on the 15th. On the 21st, it was supposed to ship that day. On the 23rd, they don't know when it will ship. When I asked to speak to a manager to try and get a straight answer I was told that it company policy prohibited customers speaking to call center supervisors. E-mails to the customer service department have gone unanswered. They did give me a postal address to which I could send a letter of complaint. Yipee!

I ordered a dvi cable for $4 total with free ship when it was on sale. The shipment was lost via fedex ground. They don't answer emails through Google checkout(been more than 5 days) or their web site(been more than 2 days). The tracking number provided by Google wasn't the correct info. Had to call to cancel the shipment, wait time was only a few minutes. Customer rep. did i pretty good job of helping out. Took 1 day to refund money, didn't offer to send a replacement. Person said it can take from 10-15 business when filing claim for refund for lost item.

This review was modified by its author, jeffhirk, on 8/30/07 11:21 AM.

Never ever buy anything from this store, Period. If you want to waste money, it is better to flush it down through your toilet than spend it in CompUSA.  
 
They never care about customer satisfaction. They sold a defective open box computer as a new product to me with $500 higher price than Circuit City current on sale price. When I went back to the store, they not only refused to do anything about the defective computer, the sales man (they told me he is a manager) was very rude to me, since I have past their return/exchange time. Their return policy printed on my receipt is:  
 
***Unopened computers, monitors, cameras may be returned within 14 days (why buy if you don't want to open and use it);  
***Opened computers etc may not be returned for refund but may be exchanged within 14 days if DEFECTIVE.  
 
You have no way to get your money back once you open the box no matter how bad the product they sold to you was. CompUSA s  
 

I ordered Windows Vista Anytime Upgrade Disc. from CompUSA. I have never received it. I called them in July, and they promised me that they would send another disc to me. However, I still have received nothing so far. Will never order from CompUSA again!

CompUSA has the worst return policies!  
 
I just recently bought a software, hoping it would help solve my old computer's problems, but i couldn't. So, I went back to the store and asked if i could return it because the software couldn't work with my new computer's Windows version. I bought my new laptop right after I bought my software. I couldnt use the software for my new laptop.  
 
I wasn't able to return my software and get my money back, so therefore I ended up wasting my money because I can't do anything with that software now. I was able to exchange the software for another of the same one, but it was no use for me.  
 
So, I would suggest people should go look somewhere else when they want to buy computer products besides CompUSA. If you do buy anything from there, you have to think twice about wheter you want it or not and check if there's going to be problems before you buy it. It's hard to get something returned back when you're not satisfied with it.

I ordered online Samsung CLP-600 N Color Printer. During the order it was such a great bargain that the printer cost $200 below the average price. In addition, the detail page show that the printer is available for shipping within 48 hours.  
 
Today is exactly 30 days and I still have not received it. Unfortunately, I used Google checkout for this order and I have to call them to get a status which was back ordered. If the item was in back order why allowed me to go through the transaction? Communication with CompUSA via email is practically non existence whether through their website or direct email.  
 
Your order is in progress.  
# Jul 17  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Did the Samsung finished manufacture the printer so you could send it to me?"  
# Jul 11  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "I am still have not received my printer and I don't receive any type of communication from you. Could you please advise?"  
# Jul 6  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Could you please give me the tracking number for this order? The last email I received stated that you sent out my order. To date I still have not received it."  
# Jun 28  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "I am still have not heard anything regarding the status of my order. Please advise."  
# Jun 26  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Could you please give me the status of my order?"  
# Jun 24  
Order received - CompUSA received your order.  
# Jun 24  
Order placed - Your order was placed with CompUSA. A confirmation email was sent to you by Google  
 
 
It's NO WONDER that they are closing down most of the stores here in California. With this type of customer services, they won't be around for long either.

I bought a bunch of stuff from the store with the usual rebate come-ons. I took a gamble since this place has burnt me before on rebates that never materialized. It mustve taken me an hour or so to get all the stuff together and a small fortune in postage. But I had to do it. And so I crossed my fingers and dropped it in. Low and behold almost half the rebates came back denied. Some were paid, very slow, and one was "lost". probably in their shredder. So I went back to the store and they were having a "going out of business" sale and the employees were even ruder than before. I didnt think that was possible. Oh well. That's what happens when you screw your customers. You go broke doing it.

My laptop was experiencing problems with the power jack, soon it fell inside the laptop, the customer service told me that it would cost 1,000 to repair the laptop, 800 for a motherboard & 200 for labor, well we tried opening it & we found this website for opening toshiba laptops, the customer service said it was imposible to repair the powerjack without replacing the motherboard. So after we found this site, we opened the ENTIRE laptop, & it was a lie, we had access to the powerjack & had no need for a new motherboard. So the website even had the problem we had, we followed easy steps to open our laptop & bought a new powerjack from ebay, all we did was open the laptop, solder the new jack AND IT WORKED. We used $25 total to fix it when they said the entire motherboard needed to be replaced. the website is http://www.irisvista.com, it has various models of toshiba laptops & quick easy steps with pictures on how to disassemble them.  
I'm not going to rely on this store as much.

I bought a product from CompUSA because they advertised it had a $40 rebate. I filed the rebate and tracked the status online. For the first six weeks my rebate status was shown as approved and everything looked fine. Then CompUSA simply deleted it from their system without explanation. When I called to question them they explained the rebate was advertised in error and they won't be honoring it. Plus I was also told I couldn't return my purchase for a refund because the return period had expired. I will never do business with this sleazy company again.

This review was modified by its author, kr777, on 5/11/07 1:50 PM.

I bought a camera (canon sd900) from the compusa at "101 East Chicago Avenue Chicago, IL 60611"on February 3rd,2007 and when i get back home and tried to use my camera, i wasn't able to even switch it on. I went back to the shop and asked for the exchange of the camera but instead i was being told that the camera number and the number on the box are not matching and so they cannot give me another camera for that and instead i was being told that "people do such things to get their old cameras changed".  
Now there are few facts that i came to know:  
1. Store people don't have any way out to check if the number on the camera was from their store or not..instead they told me that they don't even maintain an inventory to check if the items that come to their outlet.  
2. Boxes that are sold are not properly sealed to prevent anyone from tampering and exchanging the cameras between the boxes  
3. I trusted those people that they will take care of any problem but instead they are neither helping more nor giving me a way out of this, instead they are justing saying that i'm a cheater  
 
I'm here for a business trip and feel like i'm being robbed and no one is helping me out. I even called cannon people but i'll get my camera repaired and not a new one and i don't even know if they will listen to my story or i'll have to spend more money to get it repaired.  
 
I don't think if i would be able to trust any of these store guys in future. When you go to buy something in their store, they will talk to you in a good manner and if any situation comes in like this then they would not even hesitate to call you cheaters or frauds.  
 
A pathetic store and an aweful shopping experience because of morons they have hired

This is a long overdue review but it has to be said... I bought a couple of things from this company last year because they sell stuff that the other two big companies doesn't have. I sent in a lot of rebates but I NEVER GOT EVEN ONE REBATE BACK! I checked the status online and NOTHING refers to my submissions. Oh, and POOR SERVICE too making me wait for a long time just to get help! I'd rather risk buying from online malls that waste my gas going to this place. The place is dirty and messy too. I thought they were about to close by the looks of their place! I've learned my lesson this year.

This review was modified by its author, psilver, on 1/29/07 4:58 PM.

While rather infamous for their poorly qualified sales  
staff, I figured a web site order was safe enough -- what could go wrong? WARNING! Read carefully the rebate requirements and DO NOT buy if the original UPC  
is required. Because then you have lost the ability  
to return the merchandise to CompUSA if anything goes  
wrong. This is exactly what happened to me. I sent  
away for the rebate, the machine proved defective, and  
so I shipped it back & bought something else from a  
local store. Now they're refusing to credit my acct.  
Corporate sponsorship of rebate programs that invalidate their return policy should be a big no-no.  
Do yourself a favor, stay away from this company that  
cares zero about its customers.  

My wife and I walked into the COMPUSA in Freehold NJ. We we going to buy a HP laptop with 17inch screen. I believe the model was DV9005 or DV9010.  
 
I never envisioned getting so much pressure from the sales guy (a term I use loosely... refugee from McDonalds is more like it). HE was hell bent on selling us the extended warranty. When his efforts failed he brought in reinforcements and we had to lsiten to another inane schpeal about why we needed to spend $300 or so to protect us.  
 
We told the sales guy no thanks and that we would just take the laptop. This is where the fun and games begin. First I had to wait in a line so that another person could take a shot at convincing me to buy the extended warranty. When I told the guy that I just wanted to purchase the laptop, I was taken out of that line (lest I convert other customers). I was sent to stand by the registers while all three of the sales guys went in a back room to get the computer. When the original guy came out. empty handed, he asked me to pay for the computer. I told hime I would not pay until I could see the computer in a factory sealed box. He went into the back again. He ame back out shortly... again empty handed and proceeded to make some excuse about me paying first. At this point my wife and I told him we were leaving to spend our money elsewhere.  
 
Seems clear to me that Compusa must NOT want to sell sales items without extended warrantys. Either that or the sales people who they hire are playing games that are not in the best interest of the company or the customer. Either way, I will never enter another Compusa again.