I have bought this Wireless-G Network Kit for $49.99 to be picked up at the store. But when I went to the store (San Bruno, CA) first they told me they couldn't locate the product. After wiating for about 45 minutes they found the product.
Then they told me I should be paying 89.99 and not 49.99. They said the price has changed by the time I have ordered and went to pick it up !!!!
I felt like I was cheated. I don't think I am ever going to buy anything from CompUSA.
This review was modified by its author, SR365, on
12/1/07 10:38 AM.
I ordered DVDs 2 weeks ago. They haven't sent a confirmation email or any other communication. Today I inquired about the status of my order. The online info just said the order was "open" with no other indication of any kind. I called customer service and was told they were on back order. When I ordered them the site said "in stock". Now I'm told it will be another two weeks. This is just wrong. Every other time I've bought here I've had problems. Stay away!!!!
Terrible!Order Sep. 22,never recieved item,checked online it's out of stock.Called Customer services they did not apologize!Just tell me when it's back to stock,they'll email me.
I have never had such a horrible experience with an online order. i bought a HP notebook with a printer that was free with the notebook purchase. The printer came in about 2 weeks and the notebook never came. I am still waiting on it right now because it is out of stock and they did not bother to tell me before and after i purchased the notebook. I just called today and they said that it will take another week or so before it is in stock. I am going to school next week without a laptop. I call to check up on my order and every customer support person tells me a different arrival date. Dont even bother emailing instead of calling because they respond in about 5 days. This has to be the worst experience ever with online ordering for me. Now dont get me wrong, they have great prices and do a good job when they have the items, but when they dont they just suck. If your going to buy something from them, go directly to the store. Do not buy it online.
CompUSA is the worst. Our branch of this awful nationlized customer abuse circus is in Albuquerque NM, but I know that every branch I've ever gone to is like this (in Cal, Ariz). They used to be much better about 12 years ago. Totally down hill customer service now. We have made a pact (with our extended family) and no one is going to buy from them again. Though the times have been quite rare, especially in relation to the amount of business we give them collectively, we did have to return an item today. My poor husband patiently waited in the 'customer' (dis)service line for over an hour to return one stupid mouse that didn't work. There was only one person working very slowly for all CU. Meanwhile there were at least a dozen red-shirts doing nothing and bored outta their minds. When I asked for the manager was told he left. Great. Spoke with the only person at cs and she said they were too busy. I said, close your doors then now and serve the people that are already in the store before getting to those outside. She said that would never happen. I asked her if it was more honest to continue letting people in only to fully ignore them inside.My husband finally got his refund, but geesh, what a pain. We felt utterly disrespected and ripped-off by Compusa. Our time is worth money too--as is yours. Remember, if you just buy your stuff online from another company or online Ebay through private sellers, at least when you have to return something you know ahead of time its got to be done by mail so you aren't wasting your life being ignored and then very poorly treated by employees who themselves are very unhappy.
CompUSA's defective exchange policy is simply the worse. I needed to replace a $15 phone charger and had the box and labels showing that it came from CompUSA. Because I was missing the receipt the lady and her mgr refused to do the defective exchange. Rather than working to resolve the problem, their attitude was: read the return policy. All I want is a working product, not a return.
I ordered an Antec case and power supply from CompuUSA's website. The power supply was shipped without a problem, it is now August 30th and the case has not yet shipped. Every time I call CompUSA Costumer "No Sevice", I recieve a different answer. On the 13th, it was to ship on the 15th. On the 21st, it was supposed to ship that day. On the 23rd, they don't know when it will ship. When I asked to speak to a manager to try and get a straight answer I was told that it company policy prohibited customers speaking to call center supervisors. E-mails to the customer service department have gone unanswered. They did give me a postal address to which I could send a letter of complaint. Yipee!
I ordered a dvi cable for $4 total with free ship when it was on sale. The shipment was lost via fedex ground. They don't answer emails through Google checkout(been more than 5 days) or their web site(been more than 2 days). The tracking number provided by Google wasn't the correct info. Had to call to cancel the shipment, wait time was only a few minutes. Customer rep. did i pretty good job of helping out. Took 1 day to refund money, didn't offer to send a replacement. Person said it can take from 10-15 business when filing claim for refund for lost item.
This review was modified by its author, jeffhirk, on
8/30/07 11:21 AM.
Never ever buy anything from this store, Period. If you want to waste money, it is better to flush it down through your toilet than spend it in CompUSA.
They never care about customer satisfaction. They sold a defective open box computer as a new product to me with $500 higher price than Circuit City current on sale price. When I went back to the store, they not only refused to do anything about the defective computer, the sales man (they told me he is a manager) was very rude to me, since I have past their return/exchange time. Their return policy printed on my receipt is:
***Unopened computers, monitors, cameras may be returned within 14 days (why buy if you don't want to open and use it);
***Opened computers etc may not be returned for refund but may be exchanged within 14 days if DEFECTIVE.
You have no way to get your money back once you open the box no matter how bad the product they sold to you was. CompUSA s
I ordered Windows Vista Anytime Upgrade Disc. from CompUSA. I have never received it. I called them in July, and they promised me that they would send another disc to me. However, I still have received nothing so far. Will never order from CompUSA again!
I just recently bought a software, hoping it would help solve my old computer's problems, but i couldn't. So, I went back to the store and asked if i could return it because the software couldn't work with my new computer's Windows version. I bought my new laptop right after I bought my software. I couldnt use the software for my new laptop.
I wasn't able to return my software and get my money back, so therefore I ended up wasting my money because I can't do anything with that software now. I was able to exchange the software for another of the same one, but it was no use for me.
So, I would suggest people should go look somewhere else when they want to buy computer products besides CompUSA. If you do buy anything from there, you have to think twice about wheter you want it or not and check if there's going to be problems before you buy it. It's hard to get something returned back when you're not satisfied with it.
I ordered online Samsung CLP-600 N Color Printer. During the order it was such a great bargain that the printer cost $200 below the average price. In addition, the detail page show that the printer is available for shipping within 48 hours.
Today is exactly 30 days and I still have not received it. Unfortunately, I used Google checkout for this order and I have to call them to get a status which was back ordered. If the item was in back order why allowed me to go through the transaction? Communication with CompUSA via email is practically non existence whether through their website or direct email.
Your order is in progress.
# Jul 17
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Did the Samsung finished manufacture the printer so you could send it to me?"
# Jul 11
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "I am still have not received my printer and I don't receive any type of communication from you. Could you please advise?"
# Jul 6
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Could you please give me the tracking number for this order? The last email I received stated that you sent out my order. To date I still have not received it."
# Jun 28
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "I am still have not heard anything regarding the status of my order. Please advise."
# Jun 26
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?
Message: "Could you please give me the status of my order?"
# Jun 24
Order received - CompUSA received your order.
# Jun 24
Order placed - Your order was placed with CompUSA. A confirmation email was sent to you by Google
It's NO WONDER that they are closing down most of the stores here in California. With this type of customer services, they won't be around for long either.
I bought a bunch of stuff from the store with the usual rebate come-ons. I took a gamble since this place has burnt me before on rebates that never materialized. It mustve taken me an hour or so to get all the stuff together and a small fortune in postage. But I had to do it. And so I crossed my fingers and dropped it in. Low and behold almost half the rebates came back denied. Some were paid, very slow, and one was "lost". probably in their shredder. So I went back to the store and they were having a "going out of business" sale and the employees were even ruder than before. I didnt think that was possible. Oh well. That's what happens when you screw your customers. You go broke doing it.
My laptop was experiencing problems with the power jack, soon it fell inside the laptop, the customer service told me that it would cost 1,000 to repair the laptop, 800 for a motherboard & 200 for labor, well we tried opening it & we found this website for opening toshiba laptops, the customer service said it was imposible to repair the powerjack without replacing the motherboard. So after we found this site, we opened the ENTIRE laptop, & it was a lie, we had access to the powerjack & had no need for a new motherboard. So the website even had the problem we had, we followed easy steps to open our laptop & bought a new powerjack from ebay, all we did was open the laptop, solder the new jack AND IT WORKED. We used $25 total to fix it when they said the entire motherboard needed to be replaced. the website is http://www.irisvista.com, it has various models of toshiba laptops & quick easy steps with pictures on how to disassemble them.
I'm not going to rely on this store as much.
I bought a product from CompUSA because they advertised it had a $40 rebate. I filed the rebate and tracked the status online. For the first six weeks my rebate status was shown as approved and everything looked fine. Then CompUSA simply deleted it from their system without explanation. When I called to question them they explained the rebate was advertised in error and they won't be honoring it. Plus I was also told I couldn't return my purchase for a refund because the return period had expired. I will never do business with this sleazy company again.
This review was modified by its author, kr777, on
5/11/07 1:50 PM.
