In the market for an HDTV in the size range of 21 to 24 inches, planning to buy in October, and having put myself onto the CompUSA.com E-mailing list, I received an E-mail CompUSA advertisement for an HDTV in this size range (22 inches), and I decided to go ahead and buy it, a few weeks earlier than I had planned. Being a refurbished unit, it was $100 less than a new one, and it looked like just what I desired. I ordered it over the Internet, and it arrived six days later. The description in the advertisement was accurate, and the product arrived in perfect condition. There were no unpleasant surprises, and all was handled as it ought. I'll probably buy again from CompUSA.com.

I ordered 2 E8400 processors on 05/09/08 and made immediate payment thru PayPal. My order was shipped on 05/11/08 and I was provided with tracking number. Delivery was scheduled for 05/14/08. Package was out for delivery at 5:07am on 05/14/08. At 11:21am tracking page has shown "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING ". At 2:01pm tracking page has shown "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY".  
I called UPS immediately and asked them to deliver the package as info listed on tracking page was incorrect. UPS informed me that CompUSA has issued delivery intercept and in order for them to deliver CompUSA must cancel delivery intercept. I called CompUSA and was informed that they have shipped wrong item and that they will issue refund. I politely asked them to ship correct item and was told that they do not have it in stock. I then asked to speak with CS supervisor and after long wait finally got thru. CS supervisor repeated same story about wrong item being shipped. I asked what was shipped and CS supervisor did not know what was shipped. I then requested that CompUSA cancels delivery intercept and offered to ship item back to them at my expense if it was in fact different from my order. CS supervisor first told me that delivery intercept cannot be canceled but after few minutes placed me on hold and after another couple of minutes got back with me and said "We cannot reach UPS and e-mail will take too long so we will not be able to cancel delivery intercept. There is nothing else we can do for you." I called UPS right away and got thru within 4 seconds. UPS person explained that delivery intercept can still be made. I kept UPS on the phone and called CompUSA CS again and asked to speak to same person I spoke to few minutes ago. After minute or so I was informed (in very rude manner) that person I am looking for will not be able to take my call. I asked to be transferred to that extension, but was told same thing again. Then I asked to speak to supervisor and person I was talking to just hung up on me. I apologized to UPS person I kept on the line for so long and finally gave up on phone calls.  
Hour later I have seen UPS delivery truck next door. I walked out and asked driver if he had package for me. Yup, package was on the truck.  
On 05/16/08 I received "Your Return Authorization Status" e-mail from CompUSA stating:"Please be advised your request for return has been approved."  
But wait, I DID NOT REQUEST TO RETURN DARN THING. Anyway, CompUSA issued refund on 05/16/08 however money was not placed to my account until 05/22/08.  
Conclusion of this long story is that CompUSA never intended to sell these items. Price was lowered with intent to pull in some funding and keep it for 10 days or so. Well, they certainly managed to do that this time.  
This was not price mistake as same price stayed on their site for at least two days,if not more, and they kept accepting orders. Several people have received their orders and correct item was shipped. Several people have also been offered same processor for the same price and actually received it.  
You draw your own conclusion, but CompUSA, Systemax and Tiger Direct (all the same company) have lost customer for life here.  
Alex, while I may appreciate what you are trying to do and realize that you may me decent person, please do not bother responding. I have heard enough of CompUSA lies to last me several years.  
Thank you all for reading and be careful out there!  

I bought a CPU from them and paid with paypal. My acoount got chargerd a day later and I received a traking number with UPS. The day after that I received an email with some BS that they asked the UPS to return the item and they will refund me back immedietly. Trying to understand the possiblity of price mistake I didn't complain. But it is may 26 and still no refund. I may have to file a complain to get my moeny back. very very disstaified.  
 
answer to compusa answer:  
well I get my refund for the item the they after I wrote this review! but they didn't refund the shipping. I had to call and they told me that they will refund the ship[ping part as well. It showed up on my account the same day!!!

This review was modified by its author, mnlv, on 5/27/08 9:15 PM.

UPDATE: Issue resolved.  
 
I still will not shop here again after numerous lies, mail fraud, and just dishonest business practices.  
 
In the end they honored 1 of 2 items ordered which helped resolve things. It's not about receiving the item, it's about business practices upon which they treat their customers.

This review was modified by its author, prosperolt, on 7/23/08 12:46 PM.

I have bought this Wireless-G Network Kit for $49.99 to be picked up at the store. But when I went to the store (San Bruno, CA) first they told me they couldn't locate the product. After wiating for about 45 minutes they found the product.  
 
Then they told me I should be paying 89.99 and not 49.99. They said the price has changed by the time I have ordered and went to pick it up !!!!  
 
I felt like I was cheated. I don't think I am ever going to buy anything from CompUSA.

This review was modified by its author, SR365, on 12/1/07 10:38 AM.

I ordered DVDs 2 weeks ago. They haven't sent a confirmation email or any other communication. Today I inquired about the status of my order. The online info just said the order was "open" with no other indication of any kind. I called customer service and was told they were on back order. When I ordered them the site said "in stock". Now I'm told it will be another two weeks. This is just wrong. Every other time I've bought here I've had problems. Stay away!!!!

Terrible!Order Sep. 22,never recieved item,checked online it's out of stock.Called Customer services they did not apologize!Just tell me when it's back to stock,they'll email me.

I have never had such a horrible experience with an online order. i bought a HP notebook with a printer that was free with the notebook purchase. The printer came in about 2 weeks and the notebook never came. I am still waiting on it right now because it is out of stock and they did not bother to tell me before and after i purchased the notebook. I just called today and they said that it will take another week or so before it is in stock. I am going to school next week without a laptop. I call to check up on my order and every customer support person tells me a different arrival date. Dont even bother emailing instead of calling because they respond in about 5 days. This has to be the worst experience ever with online ordering for me. Now dont get me wrong, they have great prices and do a good job when they have the items, but when they dont they just suck. If your going to buy something from them, go directly to the store. Do not buy it online.

CompUSA is the worst. Our branch of this awful nationlized customer abuse circus is in Albuquerque NM, but I know that every branch I've ever gone to is like this (in Cal, Ariz). They used to be much better about 12 years ago. Totally down hill customer service now. We have made a pact (with our extended family) and no one is going to buy from them again. Though the times have been quite rare, especially in relation to the amount of business we give them collectively, we did have to return an item today. My poor husband patiently waited in the 'customer' (dis)service line for over an hour to return one stupid mouse that didn't work. There was only one person working very slowly for all CU. Meanwhile there were at least a dozen red-shirts doing nothing and bored outta their minds. When I asked for the manager was told he left. Great. Spoke with the only person at cs and she said they were too busy. I said, close your doors then now and serve the people that are already in the store before getting to those outside. She said that would never happen. I asked her if it was more honest to continue letting people in only to fully ignore them inside.My husband finally got his refund, but geesh, what a pain. We felt utterly disrespected and ripped-off by Compusa. Our time is worth money too--as is yours. Remember, if you just buy your stuff online from another company or online Ebay through private sellers, at least when you have to return something you know ahead of time its got to be done by mail so you aren't wasting your life being ignored and then very poorly treated by employees who themselves are very unhappy.

Ordered a SuperG Wirless Router 108Mbps (TrendNet). It was a good deal after rebates so I figured I'd go for it.  
 
CompUSA shipped the package the same day with FedEX.  
 
Here's where things take an ugly turn:  
 
FedEx tracking says the item was "delivered - Left at front Door. No Signiture service requested".  
 
The item is NOWHERE to be seen, and I WAS home at the time the package was supposedly delivered. I also looked all around to see if the package was misplaced in the vicinity of my apartment door. Nothing!  
 
I contacted FedEx and they said they need 2 days to look into this.  
 
Contacted CompUSA, after being on hold for quite some time, they where happy to reverse charges.  
 
2 days later, the package shows up at my front door. Apparently it was FedEx who messed up.  
 
So I ended up wasting a bunch of time waiting for the package, and quite possibly missed out on the rebate period!  
 
To be fair though, CompUSA was helpful both times I called them, and they did deliver the product, so I am updating this to a "somewhat satisfied".

This review was modified by its author, shassouneh, on 8/31/07 4:57 PM.

Never ever buy anything from this store, Period. If you want to waste money, it is better to flush it down through your toilet than spend it in CompUSA.  
 
They never care about customer satisfaction. They sold a defective open box computer as a new product to me with $500 higher price than Circuit City current on sale price. When I went back to the store, they not only refused to do anything about the defective computer, the sales man (they told me he is a manager) was very rude to me, since I have past their return/exchange time. Their return policy printed on my receipt is:  
 
***Unopened computers, monitors, cameras may be returned within 14 days (why buy if you don't want to open and use it);  
***Opened computers etc may not be returned for refund but may be exchanged within 14 days if DEFECTIVE.  
 
You have no way to get your money back once you open the box no matter how bad the product they sold to you was. CompUSA s  
 

I ordered Windows Vista Anytime Upgrade Disc. from CompUSA. I have never received it. I called them in July, and they promised me that they would send another disc to me. However, I still have received nothing so far. Will never order from CompUSA again!

I ordered online Samsung CLP-600 N Color Printer. During the order it was such a great bargain that the printer cost $200 below the average price. In addition, the detail page show that the printer is available for shipping within 48 hours.  
 
Today is exactly 30 days and I still have not received it. Unfortunately, I used Google checkout for this order and I have to call them to get a status which was back ordered. If the item was in back order why allowed me to go through the transaction? Communication with CompUSA via email is practically non existence whether through their website or direct email.  
 
Your order is in progress.  
# Jul 17  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Did the Samsung finished manufacture the printer so you could send it to me?"  
# Jul 11  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "I am still have not received my printer and I don't receive any type of communication from you. Could you please advise?"  
# Jul 6  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Could you please give me the tracking number for this order? The last email I received stated that you sent out my order. To date I still have not received it."  
# Jun 28  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "I am still have not heard anything regarding the status of my order. Please advise."  
# Jun 26  
Seller contacted - You sent CompUSA an email with the subject: What is the status of my order?  
Message: "Could you please give me the status of my order?"  
# Jun 24  
Order received - CompUSA received your order.  
# Jun 24  
Order placed - Your order was placed with CompUSA. A confirmation email was sent to you by Google  
 
 
It's NO WONDER that they are closing down most of the stores here in California. With this type of customer services, they won't be around for long either.

I bought a bunch of stuff from the store with the usual rebate come-ons. I took a gamble since this place has burnt me before on rebates that never materialized. It mustve taken me an hour or so to get all the stuff together and a small fortune in postage. But I had to do it. And so I crossed my fingers and dropped it in. Low and behold almost half the rebates came back denied. Some were paid, very slow, and one was "lost". probably in their shredder. So I went back to the store and they were having a "going out of business" sale and the employees were even ruder than before. I didnt think that was possible. Oh well. That's what happens when you screw your customers. You go broke doing it.

My laptop was experiencing problems with the power jack, soon it fell inside the laptop, the customer service told me that it would cost 1,000 to repair the laptop, 800 for a motherboard & 200 for labor, well we tried opening it & we found this website for opening toshiba laptops, the customer service said it was imposible to repair the powerjack without replacing the motherboard. So after we found this site, we opened the ENTIRE laptop, & it was a lie, we had access to the powerjack & had no need for a new motherboard. So the website even had the problem we had, we followed easy steps to open our laptop & bought a new powerjack from ebay, all we did was open the laptop, solder the new jack AND IT WORKED. We used $25 total to fix it when they said the entire motherboard needed to be replaced. the website is http://www.irisvista.com, it has various models of toshiba laptops & quick easy steps with pictures on how to disassemble them.  
I'm not going to rely on this store as much.