PROMPTLY SHIPPED, ITEMS AS DESCRIBED, SURVIVED THE TRIP THOUGH VERY LITTLE DUNNAGE USED IN CARTON, AWAITING REBATE.

product arrived very promptly, payment was very easy. the only downfall would be that the refurbished blu-ray player I ordered was DOA

I just ordered 3 new computer monitors from CompUSA because their web site advertised FREE SHIPPING on order over $100 and less than 25 lbs.  
At 13lbs. per monitor, I figured I would qualify for free shipping on at least ONE of the monitors or worse case, the would discount my shipping total. NOPE. I pay them over $400, ask for $10 break in shipping, and they tell me to take a hike. $10 is not going to break me. The issue is how they treat their customers.  
Now, would it have been worth $10 to CompUSA to not have me post this message in this public forum? It was worth it to me.

Purchasing this item on the CompUSA web site was one of the worst experiences I have ever had. Nothing worked as it should! The site started by telling me I had answered one item wrong (true). Thereafter every time I corrected it, something else dropped when I resubmitted. I finally quit the site and started over. When I successfully entered all the information on one try, the site showed I had purchased 2 of the item. I was able to delete one of the two and finish my purchase. I'll give them one more try. If this happens again, I'll never go back!

will not order from compusa again, poor customer service when talking to customer service about and item not received. had to call too many times to get the issue resolved. was a christmas gift i was giving, did not receive it in time!

Total scammer! I ordered a HoMedics Massaging Cushion through their store on Amazon; they canceled the order saying the listing was a mistake. 2 weeks later they emailed me saying the order had shipped, and guess what, it's a COMPRESSED AIR DUSTER, which I never ordered. My credit card was charged $32.62. Worse yet, this is a gift...  
 
How on earth can you survive with such shady business practices, CompUSA? You will be reported to BBB, and I'll post about this on multiple forums unless you solve this mess asap...  
 
Basically, CompUSA is stealing my money because I never authorized the transaction for an air duster! That's a criminal act, CompUSA! Correct yourself before it's too late.  
 
Buyers Beware!

Do not buy from CompUSA. I can put it no simpler than that. Why?  
 
 
1. Their claim to ship in 24 hours. I ordered on a Sunday night. My item did not ship until 3 days had passed. Mind you, the item I ordered was showing "in stock" the whole time on their website. Also, I passed credit card verification the following day after my initial order placement only after I followed up with THEM. They did NOT inform me that my order was sitting in the credit card verification department. If I had not checked myself, my order would probably have been delayed even longer. After credit card verification, the order sat an additional 48 hours. When you make it difficult for customers to buy things from you, it does not make them want to buy from you again. Common sense right?Strike one.  
 
2. Shady pricing tactics. I ordered the item at $699. The day it shipped (again, 3 days late), the item was listed for $649. When I called to ask for a $50 credit because  
the item dropped in price the same day my order was shipped and charged, I was given the runaround. The customer service rep gave me a canned line saying that "pricing changes all the time and there's nothing we can do about it". I simply told them if that's the case, then I would just refuse the delivery and get a refund for the item. The rep then put me on hold for about 25 minutes claiming to try to find a supervisor for me to talk to. A while later, the rep came back on the line and said they would offer me STORE CREDIT. I had to again "threaten" to return the item to finally acquiesce and they said they would credit my credit card in 3 business days. Strike two.  
 
 
3. Three business days later, I still have not received my $50 credit on my credit card. Looks like I'll have waste my time to call them again. Strike three.  
 
 
Never again will I buy from CompUSA or Tigerdirect. A happy customer tells one friend and an unhappy customer tells EVERYBODY. I will be sure to tell everyone I know.

Ordered a Printer and the websites said it was in stock. The rest of the order has shipped, but the printer has not and now the website is saying it's out of stock.  
SHAME, SHAME SHAME!

This company is build on deception, they provide rude and horrible costumer service, no mater what time you call the machine answers "the wait may be extremely long due to high call volume" (6am-11pm)  
 
26 November, after seeing a promise in big bold letters "order today and it ships today" I placed an order for a NP215 projector plus accessories with a total cost over $500.  
 
28 November, I receive a confirmation from tigerdirect (with whom I never placed an order with) that my partial order was shipped.  
 
30 November, 8:00am I called to inquire about my projector, the rep told me that the warehouse is a little backed up due to high volume sales on blackfriday n cybermonday and they will ship it either today or tomorrow, when I told her that my order came in before blackfriday and it should be shipped before that backlog, she replied that there is no way for her to contact the warehouse and to speed up the process.  
 
1 December, 6:00pm I called again, they told me that it will ship tonight.  
 
2 December, 6:45am I called again, they told me that the item is back-ordered and it will ship sometime before christmas since they are expecting an additional 300unit shipment, this was the first time someone told me that, tell me don't the other reps see this same information? which one of them is lying? When I asked what compensation will I get for this wrong? They told me that they cant do anything and offered to cancel the order and refund my money within 30 days, I told him NOT to cancel and I'll wait 2-3 more days since I have already purchased the accessories to go with this particular unit, I further asked him that to the very least they should apply their $10 coupon to this to compensate for this wrong, they still refused to do so.  
 
Still waiting to add the other scams and to share my continued ordeal...

This review was modified by its author, HarlequinGreen, on 12/3/09 6:28 AM.

TAKES your money  
If you order from Compusa watch your credit  
card account.  
After charging me for my single order on  
Nov.26,2009, They again charged my account on  
Nov.30,2009 for the same order.  
Do not order from them on line by credit card  

This review was modified by its author, estoesser, on 12/1/09 11:08 AM.

This order is the quintessential "order from Hell". I paid for an HP3015 Duplex printer with 128 MB, Compusa sent me an HP3015 printer without duplex printing and only 96 MB. They did send me an RMA number and UPS shipping label to use in returning the printer. As well as an email telling me that I would be subject to a 15% re-stocking charge for the privilege of having them send me the wrong item. I have shopped with Compusa for over 20 years, and they have just lost a customer for life. I just flushed over $100 down the drain to pay for sheer ineptness and unprofessionalism on the part of Compusa. Now explain to me why the US consumer is not going out and buying anything his holiday season.

CompUSA Online Rip Off!  
I had been a CompUSA customer for many years and choose to buy my new camcorder and memory card from their online store based upon many positive experiences at their retail stores. If only I had listened to the warnings of the folks who had been victimized before me!  
I n good faith I placed my online order for over $750.00. The next day I received confirmation that my order had been shipped 2 day air by UPS. I checked my bank account and noted that the full amount of my purchase had been sucked out of my checking account. How efficient I thought! My account had been charged and my 2 day package was on its way! 2 days came and went and on the third day I called UPS. UPS explained that they would put a trace on the package and that they would have a status for me in 8 to 10 business days. After a week of no results I called the CompUSA customer service line. I explained the situation and requested that a replacement be sent overnight to me. They were ‘Oh So Sorry!’ and I was made to wait on hold why I was passed around from one incompetent to another. The bottom line is that CompUSA just doesn’t care. Once they have their money the customer becomes a nuisance and they have NO desire to make things right.  
As of this writing I have still not received my merchandise and have decided to try save other trusting consumers from making the same mistake I made. CompUSA closed the majority of its stores 2 years ago and is now owned by a private equity firm. CompUSA’s customer service is lousy, their shipper, UPS, is horrible, and both companies have lost my business forever.  
When considering a purchase from CompUSA please learn from my mistake and take your business elsewhere.  

Very poor- was told computer was back ordered- mailed us additional memory to use for computer and charged for it, received addtional e-mail 1/25 still on back order and after telephoning comp usa on about 1/28 was told sorry wont be getting any more in (no call or e-mail to us) but now we have the memory thing that is useless and charged on credit card. Now I get to try to get Comp USA to pay for shipping for this part I dont need and all the hassle of having to return it and wait for credit on my card

This review was modified by its author, billie neal, on 2/8/09 9:40 AM.

some of the worst service i have ever had and not only that but during the superbowl rush less then 1 mile north of the store. the employees had no idea what they were doing except 1 guy. all the products are not in a central location instead they are amassed in various locations so you cannot find anything. took over 15 minutes to get some simple help who then directed me on a wild goose chase to nowhere. then even when queried the employees doing absolutely nothing at the front of the store ( except bumping into each other ) YELLED to the back for the 1 guy who had a clue at all. ( who of course was helping everyone who needed help in the back ) i noticed other employees same thing not really helping any customer just chatting and real reluctant to point to you aisle 5 or wherever they keep the usb hubs. he did eventually help me find the product i needed but of course any of the ones worth having or were reasonably priced were NOT in stock.. this was re-emphasized to me as i had to return to the aisle again because the item he steered me to was not the price it was marked on the shelf till you send in a rebate ( +$10 ) when i was trying to do an even exchange. i had a lot of hope for the store since tiger direct took over but its obvious to me its just more of the same high prices and low service not to mention they want a 15% restocking fee sure they didnt enforce it but they could like they have previously ( before tiger direct took over ) then again i just had bought the item the previous day. if you were to ask me this is the reason comp usa went out of business to begin with allowing tiger direct to take the ball.. its ok its just business and exactly what comp usa did to the store in that location before it which was computer city. maybe they just need to hire employees that know something about computers ? i dont know. USELESS is the only word i could use to describe 8/10 of them in the store ( the employees ) and the pink shirts were a cute touch ( and all the ppl in pink knew nothing the 1 guy who did wore red. ) and probably WHY they all looked so depressed.  
 
just wanted to add that this experience occured in one of their retail locations ( not their websites ) and after speaking with the manager ( he personally called me this morning ) i still feel exactly the same and i am glad i reviewed it while it was still fresh in my mind so it could be as true and honest as possible. on a final note i will add simply the manager was very nice ( on the phone ) but seemed to think or want to write it off as they were under staffed but i beg to differ there was plenty of employees just the wrong ones. you need to hire ppl who know something about computers and want to be in retail AND work. these ppl werent competent enough to be stocking your shelves let alone be watching your service desk AND front door HELLO.  
 
bottomline: some good products at higher prices then many other spots on the web (just google whatever you want instead you will see) or even locally a lot of the time. a bunch of cheap products not worth owning, sometimes OK prices when on sale tho ( IF they have the products in stock big IF there. ) and awful service.  
 
ps - to the 1 guy doing all the work there who helped me sorry i didnt give them your # ( even tho you wrote it down and handed it to me ) so you would get whatever spiff or commission they offer you for DOING YOUR JOB assisting ppl.

This review was modified by its author, kuton, on 2/21/09 10:55 AM.

I've purchased this order and sent the mail-in-rebate for $50 the same the day I bought the item and I never got my rebate. After leaving the feedback, I received a reply saying they are willing to help me receive the rebate back so I scanned the rebate receipts and sent them email right away. Until now I haven't received a single email. Not a good customers service.

This review was modified by its author, sfxtp, on 2/10/09 11:45 AM.