CompUSA Online Rip Off!  
I had been a CompUSA customer for many years and choose to buy my new camcorder and memory card from their online store based upon many positive experiences at their retail stores. If only I had listened to the warnings of the folks who had been victimized before me!  
I n good faith I placed my online order for over $750.00. The next day I received confirmation that my order had been shipped 2 day air by UPS. I checked my bank account and noted that the full amount of my purchase had been sucked out of my checking account. How efficient I thought! My account had been charged and my 2 day package was on its way! 2 days came and went and on the third day I called UPS. UPS explained that they would put a trace on the package and that they would have a status for me in 8 to 10 business days. After a week of no results I called the CompUSA customer service line. I explained the situation and requested that a replacement be sent overnight to me. They were ‘Oh So Sorry!’ and I was made to wait on hold why I was passed around from one incompetent to another. The bottom line is that CompUSA just doesn’t care. Once they have their money the customer becomes a nuisance and they have NO desire to make things right.  
As of this writing I have still not received my merchandise and have decided to try save other trusting consumers from making the same mistake I made. CompUSA closed the majority of its stores 2 years ago and is now owned by a private equity firm. CompUSA’s customer service is lousy, their shipper, UPS, is horrible, and both companies have lost my business forever.  
When considering a purchase from CompUSA please learn from my mistake and take your business elsewhere.  

Very poor- was told computer was back ordered- mailed us additional memory to use for computer and charged for it, received addtional e-mail 1/25 still on back order and after telephoning comp usa on about 1/28 was told sorry wont be getting any more in (no call or e-mail to us) but now we have the memory thing that is useless and charged on credit card. Now I get to try to get Comp USA to pay for shipping for this part I dont need and all the hassle of having to return it and wait for credit on my card

This review was modified by its author, billie neal, on 2/8/09 9:40 AM.

some of the worst service i have ever had and not only that but during the superbowl rush less then 1 mile north of the store. the employees had no idea what they were doing except 1 guy. all the products are not in a central location instead they are amassed in various locations so you cannot find anything. took over 15 minutes to get some simple help who then directed me on a wild goose chase to nowhere. then even when queried the employees doing absolutely nothing at the front of the store ( except bumping into each other ) YELLED to the back for the 1 guy who had a clue at all. ( who of course was helping everyone who needed help in the back ) i noticed other employees same thing not really helping any customer just chatting and real reluctant to point to you aisle 5 or wherever they keep the usb hubs. he did eventually help me find the product i needed but of course any of the ones worth having or were reasonably priced were NOT in stock.. this was re-emphasized to me as i had to return to the aisle again because the item he steered me to was not the price it was marked on the shelf till you send in a rebate ( +$10 ) when i was trying to do an even exchange. i had a lot of hope for the store since tiger direct took over but its obvious to me its just more of the same high prices and low service not to mention they want a 15% restocking fee sure they didnt enforce it but they could like they have previously ( before tiger direct took over ) then again i just had bought the item the previous day. if you were to ask me this is the reason comp usa went out of business to begin with allowing tiger direct to take the ball.. its ok its just business and exactly what comp usa did to the store in that location before it which was computer city. maybe they just need to hire employees that know something about computers ? i dont know. USELESS is the only word i could use to describe 8/10 of them in the store ( the employees ) and the pink shirts were a cute touch ( and all the ppl in pink knew nothing the 1 guy who did wore red. ) and probably WHY they all looked so depressed.  
 
just wanted to add that this experience occured in one of their retail locations ( not their websites ) and after speaking with the manager ( he personally called me this morning ) i still feel exactly the same and i am glad i reviewed it while it was still fresh in my mind so it could be as true and honest as possible. on a final note i will add simply the manager was very nice ( on the phone ) but seemed to think or want to write it off as they were under staffed but i beg to differ there was plenty of employees just the wrong ones. you need to hire ppl who know something about computers and want to be in retail AND work. these ppl werent competent enough to be stocking your shelves let alone be watching your service desk AND front door HELLO.  
 
bottomline: some good products at higher prices then many other spots on the web (just google whatever you want instead you will see) or even locally a lot of the time. a bunch of cheap products not worth owning, sometimes OK prices when on sale tho ( IF they have the products in stock big IF there. ) and awful service.  
 
ps - to the 1 guy doing all the work there who helped me sorry i didnt give them your # ( even tho you wrote it down and handed it to me ) so you would get whatever spiff or commission they offer you for DOING YOUR JOB assisting ppl.

This review was modified by its author, kuton, on 2/21/09 10:55 AM.

I've purchased this order and sent the mail-in-rebate for $50 the same the day I bought the item and I never got my rebate. After leaving the feedback, I received a reply saying they are willing to help me receive the rebate back so I scanned the rebate receipts and sent them email right away. Until now I haven't received a single email. Not a good customers service.

This review was modified by its author, sfxtp, on 2/10/09 11:45 AM.

My experience with CompUSA was not very good. But there is one employee names Mikelson at extension 5392 that was so helpful. Unlike the rest of the customer serive personnel at your company this employee did not just take my call and then try to get me off the phone as soon as possible. I've been calling your customer service department for the past couple of weeks trying to find someone that would listen and try to help me, but the only serive I got was your agents trying to get me off the phone as soon as possible.  
Mikelson took the time to listen and understand what the problem was that I was having and helped with the resolution. Then he made sure he followed up with an email letting me that my problem was resolved. What he did in one day the rest of your customer service could not do in 2 weeks. If more companies had employees like Mikelson customers would be less stressed and more satisfied.

Purchased the Intel Core 2 Quad system for $299. It seemed to be a great deal for my needs for a secondary system to use as a media server. However once the unit arrived it worked for about 12 hours then the power supply died.  
 
I contacted CompUSA using my Invoice and I was informed "Returns NOT accepted" on this purchase.  
What a rip off.  
 

WE PURCHASED A DIGIFRAME THAT WE CANNOT GET TO WORK. HAVE TRIED TO CONTACT YOU FOR HELP BUT HAVE  
NOT RECEIVED ANY. WHY??? HAVE TRIED TO DOWNLOAD INTO THE FRAME MEMORY AND IT WILL NOT GO IN. ALSO PURCHASED A NEW SanDisk THAT WILL FIT, BUT IT NEEDS "FORMATTING" WHICK I CANNOT ACCOMPLISH. I'M ABOUT TO SEND IT BACK.

Stay away from CompUSA and its parent company Tiger Direct! I bought eight items from CompUSA.com. Whe I needed to return two of the items for exchange (or refund and repurchase of correct item), I was informed that CompUSA would not accept any of the items for return, even though they were all still sealed in their original packages.  
 
There has been NO response to my e-mail complaint either.  
 
STAY AWAY FROM COMPUSA AND TIGER DIRECT! There are plenty of honest and reputable companies doing business on the internet with comparable prices.

Shipping was great but I found out too late that the all sales of Garmin products are final. There's no return, eventhough the company touts its easy-return policy. Now I'm stuck with a product I don't like. Read their return policy very carefully for your particular product. Don't assume you can return everything.

This review was modified by its author, abqtran, on 12/6/08 11:58 AM.

Unacceptable. Got an email confirmation that product would be shipped shortly. Two weeks later, no new email from them, and I am wondering why my stuff hasn't arrived. Have to go to their website to see that my item was back-ordered (isn't this the kind of thing you should tell your customers about?). No option on the site to cancel your order (isn't this a sort of fundamental aspect of every etailer site? sort of like a shopping cart, how could you expect to serve your customers without it?) Had to call support and work my way through a long list of automated menus to cancel my order. I am sure they make it this hard on purpose, to deter people from canceling. On the bright side, customer service was prompt and polite. It's just that I never should have had to talk to them in the first place.

I have had mixed experiences with Tiger Direct/Compusa. I have made many purchases from Tiger Direct and have been on the whole satisfied. However my experience with the retail store has been less than positive. They seem to not be organized nor knowlegable of their policies. I purchased an HP 530 in March, I returned shortly there after and purchased the 2 year accidental replacement warranty, everything seemed to be kosher. In April I dropped my computer and contacted Compusa to activate my warranty. The customer service person couldn't find my order. After a number of subsequent phone calls I gave up. Recently I attempted to get the information I need to have my warranty enacted. Again Compusa customer service was no help. I called Tiger Direct and spoke with Jerry ext. 5854 who was wonderful, he found my invoices and told me I could go to the store and they would be able to take care of my problem. However when I went to the store (which is 45 miles away) they seemed to have no idea what to do, finally I believe the manager, gave me a phone number for the warranty company, it was a waste of time and gas. I returned home and called the warranty company who had no idea of my warranty status. I called Tiger Direct again and spoke to a pleasant young woman who told me that she would contact the man in charge of the warranty division and get me the information I needed. Still have not recieved the information. Later I spoke with another gentleman in Tiger Direct customer service who was rude and unhelpful. I am dissapointed with erratic performance and lack of opportunity to take advantage of my $250+ warranty. I would like my warranty to be put into effect and have my computer replaced as to the warranty.

Very fast proccessing - I called and tried to cancel the order minutes after it was placed, but they evidently didn't do it. There was no communication about my request to cancel the order, they just sent one item and not the other. I'm not very pleased with that.

Wrong item has been delivered. It will be picked up in two days, without replacement. They said that problem caused by wrong item advertisement.

This review was modified by its author, ferit, on 9/13/08 11:43 AM.

I will do everything in my power to make sure every single person in this world knows about how Tiger Direct/CompUsa handles business. I promise them that, they not only lost a customer for life, but they are going to lose millions more!!!!!!!

This review was modified by its author, patty12569, on 6/25/08 11:16 AM.

I ordered 2 E8400 processors on 05/09/08 and made immediate payment thru PayPal. My order was shipped on 05/11/08 and I was provided with tracking number. Delivery was scheduled for 05/14/08. Package was out for delivery at 5:07am on 05/14/08. At 11:21am tracking page has shown "THE SHIPPER HAS REQUESTED A DELIVERY INTERCEPT FOR THIS PACKAGE / RETURN TO SENDER PENDING ". At 2:01pm tracking page has shown "THE RECEIVER CANCELED THE ORDER AND REFUSED THIS DELIVERY".  
I called UPS immediately and asked them to deliver the package as info listed on tracking page was incorrect. UPS informed me that CompUSA has issued delivery intercept and in order for them to deliver CompUSA must cancel delivery intercept. I called CompUSA and was informed that they have shipped wrong item and that they will issue refund. I politely asked them to ship correct item and was told that they do not have it in stock. I then asked to speak with CS supervisor and after long wait finally got thru. CS supervisor repeated same story about wrong item being shipped. I asked what was shipped and CS supervisor did not know what was shipped. I then requested that CompUSA cancels delivery intercept and offered to ship item back to them at my expense if it was in fact different from my order. CS supervisor first told me that delivery intercept cannot be canceled but after few minutes placed me on hold and after another couple of minutes got back with me and said "We cannot reach UPS and e-mail will take too long so we will not be able to cancel delivery intercept. There is nothing else we can do for you." I called UPS right away and got thru within 4 seconds. UPS person explained that delivery intercept can still be made. I kept UPS on the phone and called CompUSA CS again and asked to speak to same person I spoke to few minutes ago. After minute or so I was informed (in very rude manner) that person I am looking for will not be able to take my call. I asked to be transferred to that extension, but was told same thing again. Then I asked to speak to supervisor and person I was talking to just hung up on me. I apologized to UPS person I kept on the line for so long and finally gave up on phone calls.  
Hour later I have seen UPS delivery truck next door. I walked out and asked driver if he had package for me. Yup, package was on the truck.  
On 05/16/08 I received "Your Return Authorization Status" e-mail from CompUSA stating:"Please be advised your request for return has been approved."  
But wait, I DID NOT REQUEST TO RETURN DARN THING. Anyway, CompUSA issued refund on 05/16/08 however money was not placed to my account until 05/22/08.  
Conclusion of this long story is that CompUSA never intended to sell these items. Price was lowered with intent to pull in some funding and keep it for 10 days or so. Well, they certainly managed to do that this time.  
This was not price mistake as same price stayed on their site for at least two days,if not more, and they kept accepting orders. Several people have received their orders and correct item was shipped. Several people have also been offered same processor for the same price and actually received it.  
You draw your own conclusion, but CompUSA, Systemax and Tiger Direct (all the same company) have lost customer for life here.  
Alex, while I may appreciate what you are trying to do and realize that you may me decent person, please do not bother responding. I have heard enough of CompUSA lies to last me several years.  
Thank you all for reading and be careful out there!