The day after Thanksgiving, November 24, 2006, I ordered an Averatec 12-inch Notebook Computer (series 2370) from the Office Max Madison Heights, Michigan store for the sale price of $599.99, discounted from the normal price of $899.99. I was told it would take about 10 business days for the notebook to arrive at the store and would be called when it arrives. However, it should arrive in plenty of time for Christmas. I used my Visa Card to make the purchase. When I did not receive any call, and it was just a few days before Christmas, I called the store and was told it has not arrived yet because there were so many orders for the same computer that they had trouble filling the orders (they said they had about 7000 orders the same day). I was also told I should be hearing from the Office Max central office with more details and possibly a replacement offer. Christmas went by and I never heard a word from Office Max. This was supposed to be my daughter's Christmas present.  
 
My husband called the Madison Heights store and spoke with the manager, who told him that he did not know what was going on...that it was a problem with Office Max's Call Center and to contact them. My husband contacted the Call Center and was told that the store did not fill out the paperwork properly for any of the orders and it would take more time to get it straightened out. We waited for another two weeks and heard nothing.  
 
My husband called the Madison Heights Office Max and was told that these orders were being dropped completely because the Call Center could simply not fill the demand, as was promised. Again, we were referred to Office Max's Call Center to find out what they would do for us to honor our purchase agreement. The Call Center told us that they were not responsible because the store messed up the order and furthermore, they would no longer be getting Averatec Notebooks and to speak with the store again to see if they could offer us something else. The Madison Heights store manager offered to reimburse us the difference in price, if we could find the Averatec model at any other retail store. I spent the day looking for the Notebook, but could not find it. When I called the store manager today (January 7, 2007), he was apologetic, but said there was nothing he could do about getting us a replacement for the Averatec model that my daughter wants.  
 
Our family is truly disappointed with Office Max's failure to honor their agreement. My daughter and I passed up a lot of other computer notebook deals that Friday after Thanksgiving because we trusted Office Max to come through. Not only did Office Max fail us, they did not have the courtesy to contact us and let us know what was going on. It is also very sad that one part of Office Max keeps blaming the other while leaving the customer in the cold. To me, this is a breach of contract. I was online looking at some of the other people who complained about having the same problem with Office Max. So, my family is not alone. Office Max has not heard the end of this.  

I ordered a laptop through their website (Averatec 2370 for $599.99) the day before Thanksgiving as part of their black friday sales promotion. For a week after my order status was listed as "Shipping within 6-9 days". Then my item was placed on backorder. After calling their customer service number I was told that it would be back in stock within ten days. One day later the order was canceled. I called their customer service number again and was told that they do not have any more in stock and aren't getting any more. When a company such as Office Max offers a product like this at a greatly reduced price ($300) it is incumbent upon them to limit the orders to what they can fill. If they did not have sufficient stock to fill online orders then they should not have posted it online or pulled the item from the website when that number was reached. Office Max knew how many they had on hand. Office Max knew how many were ordered from their website. If nothing else they should have put any of the orders over the number on hand on backorder right away instead of stringing their customers along. Office Max will not get any of my future business.

They were taking e-mail orders for Black Friday items on Thanksgiving Day. Ordered a Brother laser printer at 6 am. Received it Tuesday morning 11/28/06. Great, prompt service. Didn't have to get up in the middle of the night to stand on line.

Very bad! Waited 2 weeks for an order to ship and customer service could not explain why it still had not shipped. Order status showed canceled and reentered 4 times by order center. Called numerous times to find out status of order and never recieved and explanation of problem and never returned follow up calls promised. Finally canceled order. Customer service is worthless!

My laptop was left at my apartment's front door regardless my special shipping instruction "please do not leave the package at front door". In my apartment's hall way, unattended package are at high risk being stolen. Luckly, I got my package all right.

Awesome price and faster-than-expected shipping. However, the Order Update status is very slow and rudimentary compared to other sites. Didn't provide tracking information so I had no idea when the order was coming or its progress.

Another store to stay away from ordering online. Like both Staples and WorstBuy, this place does not honor their posted sale items.  
 
I ordered some laptop memory at a good price. It said he was backordered and would ship within a couple of weeks. Well of course I should have known ahead of time they wouldn't honor their price and cancel the contract.  
 
Not one offer from them either about subsituting something else for a similar price or even offering a coupon or anything. I just reaffirms what I see whenever I drive by their empty parking lots.  
 
One more thing, the box of paperclips they did send me, came half empty, spilled all over inside a UPS box.  
 
I've had MUCH better luck ordering from non-local stores. Which also explains why almost all the local stores on resellerratings have the lowest ratings of anyone.  

This review was modified by its author, TC17, on 6/19/06 5:15 PM.

I placed an order on this date for my place of business. After waiting 9 days without even an e-mail telling me what the situation was I called Office Max. I was told out of the 16 line items I had ordered 10 of them were backordered. When I was ordering there was NOT ONE THING SAID ABOUT ANY ITEMS BEING BACKORDERED! And on top of this I placed another order on March 7th. Invoice #44211503. The first order was for $938.58 & the second was for $186.40. The second order had five items and they all were backordered. Don't you carry anything in your warehouses? Is everthing drop shipped? I can't explain in words how upset I am at this time. Not even an e-mail to inform me that 15 out of 21 items were backordered! While I was ordering there should have information on the web site as the status of each item. This is totally unacceptable! A very irrate ex- office max buyer.  

I was told my file cabinet would be delivered the next day. It wasn't. Since I wouldn't be home to receive it the next day, I cancelled the order.  
The next afternoon I reordered it and was given an expected delivery date of 2/10/06. Upon arriving home found a note from the carrier notifying me of an attempted delivery of the first order.  
I then cancelled the 2nd order(23622270). I received a telephone call from the carrier(on his own time on a saturday) letting me know that they could deliver it to me the following Monday. He did this because he evidently has no more faith in OfficeMax's delivery center. I finally received the item on Monday the 13th.  
On the 20th of Feb., I ordered a 2nd matching file cabinet(order no. 23657724). This was done at 3p.m., upon checking with the delivery center the salesperson was informed it would be delivered the next day. He speculated(correctly) that there was no way that was going to happen. Thus, I had no expectation of it arriving the next day. I was informed via email on the 23rd that office max no longer carried the item and supplies had been exhausted. After a conversation about this message with customer service, I checked the office max online store and attempted to order TWO of these "discontinued" items. The status was checked and I was assured they were available and could be delivered on 2/27. I found that interesting but didn't complete the order. The next day( 2/24) after a conversation with the local store manager and his suggestion, I DID order one cabinet from the online store. I received a confirmation notice letting me know the order was being processed and the delivery date was 2/27. I continued getting this response to this day (3/1). This morning I was informed that it was to be delivered today and that I had been left a voice message as per my request infoming me of this fact; I had received no such message. It is now 5:30 p.m. on 3/1 and still no cabinet. I have NEVER had an experience with a retailers customer service as poor as THIS.  
This is the first time I have ever gone to the trouble of filling out a report like this. I would recommend that nobody ever purchase anything from this company that involves shipping.

This review was modified by its author, lear, on 3/1/06 5:36 PM.

On the 21st of December, 2005, I purchased a Canon SD400 Digital Camera for my mother's Christmas present. First, I tried to purchase it online and the website failed to work on many occasions. After fussing with the site, I decided to call in my order and was told that my product would arrive on Thursday of that same week (Dec. 23rd). I called OFFICE MAX the next day (Dec. 22nd) and found out that my credit card was pending and my order was cancelled. NOONE CALLED ME TO TELL ME THIS. I had to redo the order and someone called to verify my address. After that, my order remained pending and I called the next day only to be told new information: that my order would not arrive until 3 to 7 days because it was coming directly from the vendor. The representative told me that I would get the tracking number on Tuesday of the next week (Dec. 27th), and I called that day was told the same thing: that my package will take 3 to 7 days and that I did not have a tracking number yet, because the product had not left the warehouse yet. I called today (Dec. 28th) and spoke with a supervisor and was told the exact same thing. In addition, the supervisor told me that she did not have the vendor's information (i.e. phone number and full name of corporation). I called again and asked about canceling my order and was told that it would 7 to 10 days for the money to be refunded even though my order had not shipped out. Also, I asked for the phone number of the vendor again and the representative quickly gave me the full name and the phone number, which means the supervisor blatantly lied to me about not knowing the information, as I had suspected. I went to the website of the vendor, BDI Laguna, and they claim to be quick and efficient in deliveries. I plan to call them tomorrow to ask about my order. But i think the problem is mainly on Office Max's side. I am VERY VERY DISPLEASED WITH THE SERVICE. IT WAS AWFUL! I will never ever shop at Office Max again. After more than a week of ordering this product, I have not received the order nor have I obtained a Tracking Number.

They messed up more times than I would ever want to deal with. I used a credit card with online protection. So if there was a big hassle, I would tell them to shove it.  
 
Thier ordering system is flawed, plus they outright lied to me. Then sent one to many items. 3 for 3 in every bad area a store can do to a consumer. I give them one bonus point for letting me keep the item.  
 
If the item you desire is not stock local. Avoid this online vendor.

This review was modified by its author, mibo, on 12/21/05 9:13 PM.

I place the order, no problem. Item will be delivered the next day since it's in-stock. I check my email that next day and find out that my order will be delayed one day....no explanation. Fine. I wait for the delivery ALL DAY long the second day and no delivery. I contact Customer Service, where the rep informs me that, "...it's after the the cut off time for the warehouse to make deliveries..." So, now I have to wait for someone to contact ME to make the delivery the following day [which is today--day 3]. After staying home and getting frustrated even further I open my door only to find a hand-written note stating when my order was left for me to pick up [at a nearby residence]. WTF??!!!! I go pick up my package and then proceeded remove the contents to assmble the item.....but one more PROBLEM. There are missing PARTS!!!! I immediately call CS again and explain all that has occurred thus far and that I would like to have the package picked up and request a refund. Ok, that's not a problem, they'll do a pickup in 4 days and a refund will be credited in 3 weeks.... Well, needless to say, I will not do further business with Office Max. A real disappointment.

I made an original order for the hard drive on Sept 10th. When I did so, I used a $30 coupon off an item, and the hard drive qualified for a rebate.  
I noticed the next day my order was considered to have been made 30 minutes too early, so I called to cancel it so I would qualify for the $30 rebate.  
When I called, the agent was very nice, and said he would cancel the item. He said I would need to reorder from the website and call back in 30 minutes to get my $30 coupon applied to the new order. The rep also told me he would notate what they company would do, since I was hesitant to cancel my order since my coupon was a one time use, and was no longer valid.  
I made a new order, which cost me $30 more than the original due to the fact I had used my coupon. When I called back about getting my coupon applied to the order, my request was denied. I was told by an esculation team member named BEN that even though the previous rep had clearly documented I was to get the $30 off my next order, he would not allow me to do so. I asked to speak to his immediate supervisor and he hung up. On three repeated phone calls to OFFICEMAX, I was transferred to Ben who did admit I was promised the $30 off my order, who in turn refused to do so, and also refused to transfer me to his immediate supervisor who was on the floor.

Boy, what a surprise! I visited my local officemax store hoping to evaluate a product I had seen on their webpage. I was told that they didn't stock it, but I could order it online. I checked the return policy on the webpage, which stated that online orders could be returned directly to the store. Placed my order. It turns out the product wasn't suitable. Took it to the store. Oops. They don't bother to mention in their faq that the return policy applies only to items carried by the store. Nice. The store manager offered to "help" me get an instore credit. I don't think so -- I'd like to use the money I wasted on the online item for a product like it, but they don't carry anything else. Sent email: no response. Called their customer "support" 800-number: they claimed not to be able to hear me and hung up on me (and no, I didn't cuss them out or otherwise provoke them). I was calling from a corded telephone on a land line at my business -- I've never had a complaint from customer, co-worker, nor vendor that they can't hear me. It's only a small purchase, thank goodness, but I'll be doing my shopping elsewhere from now on. Couldn't be more dissatisfied.

This review was modified by its author, curleesi, on 7/20/05 9:51 PM.

Absolutely the worst experience ever!!!  
 
I order 3 Logitech MX500 mice.  
 
First, Officemax.com shipped 3 Logitech MX310 mice instead, a much inferior mouse. Then they tried to get me to keep it because there's no way their system can be wrong. After going through multiple supervisors, they now willing to exchange it for the right items.  
 
Well.... the items weren't shipped because they were discontinued. But did OfficeMax call me to tell me that? NO!!! They had me leave the box outside for a week. Because Officemax didn't know when the UPS man can come by and pick it up.  
 
I finally got them to accept the return. I was told to leave the items outside my house, again. Well, it was not picked. I called, they said that there was no record of it being returned, so please leave it outside again. Guess what? I was not picked up again.  
 
Called in again... OK, they'll take back the items and refund my money.  
 
Today, I still haven't gotten a refund because they said I only shipped back 2 of the 3 mice. Dumbasses.