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Store Rating and Reviews Office Max

Homepage: http://www.officemax.com Shop Now at Office Max
Overall Customer Satisfaction Rating  
Six-Month Rating: 7.06 / 10
Six-Month Reviews: 17
Lifetime Reviews: 170

   


Lifetime Rating: 3.79 / 10
All Stores Avg.: 8.15
5.00 Pricing of Products and Services
7.35 Likelihood of Future Purchases
5.00 Shipping and Packaging
6.88 Customer Service
7.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 170 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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 Office Max Customer Reviews
Page 1 of 11sort reviews by:
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Reviews 1 - 15 of 153
1 | 2 | 3 | 4 | 5 | .... | 11   Next Page
Very Satisfied
Reviewer: JWERNER
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10/31/09 4:30 PM
You have the best selection of Mailing Labels around!

Very Satisfied
Reviewer: sebmarf
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10/26/09 11:07 AM
Your selection of writing materials is wonderful. I love the varity of products that you carry

Very Satisfied
Reviewer: CAC
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10/24/09 8:46 PM
I purchased some standard weight sheet protectors, plastic folders, and a poly binder and was pleased with the quality of them all. Some one is almost always asking me if I need any help when I first get in the store-they greet the customers.

Very Satisfied
Reviewer: conwells
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10/23/09 2:44 PM
I make a lot of presentations where handouts are provided for participants. The "Corner Lock, 2 pocket laminated folders" are durable, have a slick finish that looks professional, designed with corner locks so contents don't slide out when folder is tipped, and provide slits to add your business card. These are economical at $1.09 per folder.

Very Satisfied
Reviewer: getwell456
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10/23/09 9:03 AM
Racheal made copies for me fast and efficient. She asked if I needed anything more and even made a few helpful suggestions. I'll be back with more of my business.

Very Satisfied
Reviewer: lisahhj
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10/19/09 11:06 PM
I have gotten more intelligent advice on computers from employees at office max than employees at chains more associated with computers. They know how to explain and talk about technology without being too vague.

This review was modified by its author, lisahhj, on 10/19/09 11:09 PM.

Very Satisfied
Reviewer: sangal105
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10/19/09 2:55 PM
All staff on board were most helpful and anticipated what would be best for me to do concerning the GPS purchase. The cashier, obviously new on the job, was careful to explain the warranty I purchased and showed me where to call if I should have questions or problems. My whole experience at this Office Max today was a pleasant one. Thanks, Sandy Gallagher

Very Satisfied
Reviewer: money whisperer
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10/7/09 4:39 PM
I was helped in finding this item--employees where very helpful and nice.

This review was modified by its author, money whisperer, on 10/7/09 4:40 PM.

Very Satisfied
Reviewer: Shirley Sapielak
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10/6/09 10:09 AM
I purchased Quickbooks for Retail software and discovered after loading it on the computer that it was an educational version. No where on the package did it state this. After calling a Quickbook representative, he stated they do not put this on the packaging which we couldn't believe. We went to the OfficeMax store on Haggerty Road in Northville, MI and spoke to the manager, he was very nice and willing to work with us. The manager let us exchange the Quickbooks we had bought for another one and told us if the new one was an educational version to bring it back and he would refund the money. This is an excellent example of keeping a customer satisfied and ensuring the customer will return to Office Max for additional purchases. Thank you.

Very Satisfied
Reviewer: NORBERT1
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10/1/09 8:54 PM
I WAS VERY SATISFIED. THE CLERKS WERE HELPFULL AND PLEASENT. THE ITEMS WERE IN STOCK AND THE PRICE WAS FAIR. i HAVE SHOPPED AT THIS STORE OFTEN AND NEVER HAD AN UNPLEASANT EXPERIENCE

Very Satisfied
Reviewer: markcas12
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5/22/07 6:50 PM
I ordered a couple of items from them since I have a coupon. I absolutely need to get my orders by the end of the week and I got scared when I read about the reviews here in Reseller Ratings with some people's order taking a long time to ship. I was really surprised that my order only took 2 days to be delivered. When they say fast and free shipping they really mean it!

Very Satisfied
Reviewer: redwrangler
User Rating: 
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11/30/06 3:24 PM
They were taking e-mail orders for Black Friday items on Thanksgiving Day. Ordered a Brother laser printer at 6 am. Received it Tuesday morning 11/28/06. Great, prompt service. Didn't have to get up in the middle of the night to stand on line.

Very Satisfied
Reviewer: Taurus212
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2/23/05 4:20 PM
I've had two experiences with this store, and both were excellent.  
 
The first purchase was shortly after the new year, and was for an APC Back-UPS which was advertised on the website as being on sale for $15 less than the usual price.  
 
I called before heading out to make sure the physical store would honor the online price, and not only was I assured they would, but the sales associate took my name and held one for me since they were low on stock.  
Very nice.  
 
My more recent transaction was for an office chair.  
They had many, many models available, and the associate dealing with us stayed around to answer any questions, but also did a great job of "disappearing into the background" as we looked each chair over- was not pressuring us in any way, trying to hurry us, but was always ready with an answer to a question.  
 
I'll grant that business was slow during our visit, but this kind of helpfulness will keep me coming back.

Very Satisfied
Reviewer: melduh
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10/25/04 6:14 PM
Great company to buy from. The shipping took a while though. I would have liked to have gotten my merchandise sooner. Can't complain too much since I got free shipping.

Very Satisfied
Reviewer: crimsonsentinel
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10/6/04 10:19 PM
Bought a Tungsten E on monday, got it on tuesday. Suffice to say I was very surprised; I was wondering if I would get a tracking number by the time the UPS guy came. Fastest shipping I've ever experienced, even from companies based around here (Bay Area). Everything went without a hitch, and the product came with no defects.

This review was modified by its author, crimsonsentinel, on 10/17/04 1:44 AM.

Compare Prices
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