I've had two experiences with this store, and both were excellent.
The first purchase was shortly after the new year, and was for an APC Back-UPS which was advertised on the website as being on sale for $15 less than the usual price.
I called before heading out to make sure the physical store would honor the online price, and not only was I assured they would, but the sales associate took my name and held one for me since they were low on stock.
Very nice.
My more recent transaction was for an office chair.
They had many, many models available, and the associate dealing with us stayed around to answer any questions, but also did a great job of "disappearing into the background" as we looked each chair over- was not pressuring us in any way, trying to hurry us, but was always ready with an answer to a question.
I'll grant that business was slow during our visit, but this kind of helpfulness will keep me coming back.