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Store Rating and Reviews Office Max

Homepage: http://www.officemax.com Shop Now at Office Max
Overall Customer Satisfaction Rating  
Six-Month Rating: 7.06 / 10
Six-Month Reviews: 17
Lifetime Reviews: 170

   


Lifetime Rating: 3.79 / 10
All Stores Avg.: 8.15
5.00 Pricing of Products and Services
7.35 Likelihood of Future Purchases
5.00 Shipping and Packaging
6.88 Customer Service
7.00 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
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Show Reviews Read all 170 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
  

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Active Discussions
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 Office Max Customer Reviews
Page 1 of 11sort reviews by:
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Reviews 1 - 15 of 155
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Very Satisfied
Reviewer: JWERNER
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10/31/09 4:30 PM
You have the best selection of Mailing Labels around!

Very Satisfied
Reviewer: sebmarf
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10/26/09 11:07 AM
Your selection of writing materials is wonderful. I love the varity of products that you carry

Very Satisfied
Reviewer: CAC
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10/24/09 8:46 PM
I purchased some standard weight sheet protectors, plastic folders, and a poly binder and was pleased with the quality of them all. Some one is almost always asking me if I need any help when I first get in the store-they greet the customers.

Dissatisfied
Reviewer: entwerp
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10/24/09 12:55 PM
I had to purchase a new HP ink 2`1 blk as I previously, on 10/21/09 had paid for a ink refil and it would not work in my printer. I took the cartrige to a Walgreens and they said there was no ink in it. Office max refunded me the cost, however it cause delay for me due to not having my printer avialable for use and extra trips to the store.

Very Satisfied
Reviewer: conwells
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10/23/09 2:44 PM
I make a lot of presentations where handouts are provided for participants. The "Corner Lock, 2 pocket laminated folders" are durable, have a slick finish that looks professional, designed with corner locks so contents don't slide out when folder is tipped, and provide slits to add your business card. These are economical at $1.09 per folder.

Very Satisfied
Reviewer: getwell456
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10/23/09 9:03 AM
Racheal made copies for me fast and efficient. She asked if I needed anything more and even made a few helpful suggestions. I'll be back with more of my business.

Very Satisfied
Reviewer: lisahhj
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10/19/09 11:06 PM
I have gotten more intelligent advice on computers from employees at office max than employees at chains more associated with computers. They know how to explain and talk about technology without being too vague.

This review was modified by its author, lisahhj, on 10/19/09 11:09 PM.

Very Satisfied
Reviewer: sangal105
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10/19/09 2:55 PM
All staff on board were most helpful and anticipated what would be best for me to do concerning the GPS purchase. The cashier, obviously new on the job, was careful to explain the warranty I purchased and showed me where to call if I should have questions or problems. My whole experience at this Office Max today was a pleasant one. Thanks, Sandy Gallagher

Very Satisfied
Reviewer: money whisperer
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10/7/09 4:39 PM
I was helped in finding this item--employees where very helpful and nice.

This review was modified by its author, money whisperer, on 10/7/09 4:40 PM.

Very Satisfied
Reviewer: Shirley Sapielak
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10/6/09 10:09 AM
I purchased Quickbooks for Retail software and discovered after loading it on the computer that it was an educational version. No where on the package did it state this. After calling a Quickbook representative, he stated they do not put this on the packaging which we couldn't believe. We went to the OfficeMax store on Haggerty Road in Northville, MI and spoke to the manager, he was very nice and willing to work with us. The manager let us exchange the Quickbooks we had bought for another one and told us if the new one was an educational version to bring it back and he would refund the money. This is an excellent example of keeping a customer satisfied and ensuring the customer will return to Office Max for additional purchases. Thank you.

Very Dissatisfied
Reviewer: jozzb
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10/5/09 8:44 AM
I received an automated order confirmation saying the order should ship within 1-3 days, then didn't hear a word from them. On the 4th day, I sent an email asking when my order would ship, and the next day I received a reply that someone would contact me. I then noticed the funds had been withdrawn from my account. The following business day, I received a call stating that unfortunately the product was out of stock and my order was going to be canceled. I do not appreciate when funds are withdrawn from my account before the order ships.

Very Satisfied
Reviewer: NORBERT1
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10/1/09 8:54 PM
I WAS VERY SATISFIED. THE CLERKS WERE HELPFULL AND PLEASENT. THE ITEMS WERE IN STOCK AND THE PRICE WAS FAIR. i HAVE SHOPPED AT THIS STORE OFTEN AND NEVER HAD AN UNPLEASANT EXPERIENCE

Very Dissatisfied
Reviewer: gpzaz
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9/4/09 10:12 PM
Just had my pre-order for windows 7 cancelled by them. Was sent a one sentence email with no explanation as to the reason why. Will NEVER, EVER buy anything from this terrible company again. It's only a matter of time before this awful company goes out of business.

Reviewer: hnpj
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8/11/09 12:08 PM
I have order online the Gateway laptop onsale: item#21765635,shipping 1-3 days, on third day of order, the Officemax called me to verify address shipping, but the fourth day I receipt email for them to cancelled my order. I have called to OfficeMax to complain, but they say I'm not created the account from them that why they cancelled.

Very Dissatisfied
Reviewer: rjdanalew
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7/18/09 11:40 AM
I purchased Ctrl Center from Office Max to fix my pc. They went out of business shortly thereafter and Office Max would not refund my money. There was not way to contact Ctrl Center for a refund. Later a new company answered the phone. Plum Choice. But they would not refund me or fix my pc under the program that I purchased from Ctrl Center. Office Max took months to tell me that they would not refund me either. And by then it was too late for my bank to reverse the charge. Never again to Office Max. I will go out of my way to avoid this lying cheating company.

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