I did not enjoy the service this company brings. I ordered 2 items from this company, the first was TS-A1767 (6 3/4in 3 way speakers) & the second item was the DEH-P440 (head unit). Both are Pioneer products. When purchasing them it said they were in stock. I order these items on 4/5/02. I was waiting for them to email me back to tell me it was shipped, it was not. I called one week later on friday April 12, 2002. The operator told me that my head unit was not in stock, so I told her to upgrade me to the next option which was the DEH-P630, she complied. I ask her and she told me that it should be sent on that same day. It had arrived at UPS in CA. The morning they were suppose to be delivered the shipment, they were not able to find the address. I called UPS and was told to pick it up. I went on monday 4/22/02 and they told me that their in the shipping process. It arrived at my home the next day. I had a horrible experience with this company and will probably not shop at etronics again. I also was not happy to read that I had only a month to return these items, considering that the month was almost over.

I ordered a Sony Mavica FD92 on Saturday, April 6. They had a very good price - only $10 above the lowest I found on various search engines, but the site offering the lowest price did not appear reliable to me.  
 
I received the tracking number on Monday and the camera arrived today exactly as expected! I'm very happy with my purchase from etronics!

In my attempt to purchase a set of Sony home theater speakers, I chose Etronics because of their low price. They were $100 cheaper than any other web site I found. Unfortunately after waiting for almost 7 weeks, I gave up and canceled my order. At the 3 week point, I inquired via email and received a response from Phillip stating that my order had just come in stock and would be shipped shortly. At the 5 week point I inquired again, and received a nearly identical email from Phillip. At the 6 week point I called their customer service line and was told that my speakers were still on order, and had never been "in stock". I also discovered that my VISA was charged 3 days after I placed my order...not at the time of shipping as their web site promises. Then it took them almost a week to recredit my VISA after I cancelled my order. Sure wish I could have gotten those speakers at that price...but it wasn't worth the headache anymore.

I placed an on-line order with htis company on 4 Apr 02, and received an email from them on 7 Apr 02, telling me to contact my bank to let them know that I have such a big order (2 items totaling $1,350.94) and to give them a reference number. I thought my order was being processed and these guys a playing footsy with it. I suggested in an email message that they add this requirement to their order form. They wasted my time but caused me to do a little more research. I then found the same items for $1,173.69. I would recommend that others not deal with this company. I have purchsed on the Internet for more than fifteen years and have never been asked to contact my bank. I purchased a jeep worth $9,000.00 and did not contact my credit card company.

I purchased a Sony Home Theater system, a Sony Camcorder and several accessories from Etronics. Other merchants had lower prices on the big ticket items but doubled the price of the accessories. Overall Etronics was the best value. My only compliant was that they ran out of stock of a Memory Stick I ordered and didn't notify me. I had to call them and find out, but afterward they shipped all of the in-stock items and sent a separate package with the Memory Stick and did not charge for shipping. Also they gave me store credit for a price drop that occurred after I ordered but before my products shipped and their shipping was extremely fair ($49 for nearly 100 pounds worth of shipment). I would definitely use Etronics again.

I ordered a set of Pentax 10x42 DCW WP binoculars that were marked on the site as being "USA" versions with a limited lifetime warranty. What I got was a set marked as being a "UK" version with a 10-year warranty in the UK. When I contacted Pentax, I was told that these were "grey market" and that I actually had no warranty at all. When I contacted Etronics, they offered to take them back for a refund but would not send me in writing confirmation that I would not be hit with a restocking fee. I asked for an exchange for a pair of the "USA" versions and was told that they only had the "UK" versions. If they know this, why did they so clearly state otherwise on their site? I'm very disappointed. If I get hit with reshipping or restocking fees, I'm going to be very angry.

Great seller. I bought online and in the comments said, "No accessories needed" and got no telephone hassles.  
 
Email confirmation from Etronics.Com of delivery to UPS was within hours and inclued a link to a UPS tracking # so I could follow the package from NY to CA. Order was placed on a Monday morning and arrived a week later. The package was well packed and I got extra, unexpected, goodies...CD, cassette and VCR cleaners!  
 
The Epson 3100z digital was a reasonable price and the shipping, handling and insurance was, again, a reasonable price of $15.  
 
The product was new, still sealed and all accessories intact in the box. The camera had a US warranty.  
 
The return address was "Surpreme V+E" and not Etronics. Would that be Surpreme Video and Electronics? I think so.  
 
I'd deal with them again! It was worth the $30 extra I paid to a reliable company to get my product.