I am extremely satisfied with the service this company provided. I placed the order with Amazon.com and when the order came, I didn't notice it did not come from Amazon. I received an email from Amazon letting me know the item was being shipped. When I received an email with my order number and tracking info from Etronics, I was very confused. I emailed Etronics to inquire what was in the order. I received an immediate email from Etronics letting me know my inquiry was received and was being given to a representative to research and respond. I received an email with a full explanation from the Etronics rep (Mark B) within 10 minutes. I do a lot of mail ordering and this is by far the promptest response I have ever received. Truly WONDERFUL!!!!