They had a good price on an 18" Avanti Dishwasher but when it arrived and was installed, it didn't even make it through the first cycle. It got stuck draining and stayed there for several hours before I turned it off.
After contacting etronics, I found out that in order to exchange it for a working unit, I would have to repackage up the dishwasher, and pay $90 to ship it back to them even though they sold me a broken dishwasher. They insisted it as Avanti's fault and I should call Avanti to get someone out to service the dishwasher (which by the time they could service it, it would be to late to return it to etronics).
A service repair man came out and "fixed" it but the next time I used it, it stopped on another cycle and wouldn't work. The repair man is scheduled to coma back and fix it again.
I understand this is the fault of the manufacturer, but if you sell products you need to stand behind them and take responsibility and etronics should have paid to have it shipped back and sent out a new one to us. We have now gone four weeks without a working dishwasher and counting...
*Update*: It is now 8 months later I received an email from etronics.com who is now trying to buy a 5 star rating from me on this site (all the while doing nothing to actually try and fix anything they did wrong). Here is the part of the email where they try to buy a 5-star rating from me:
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As a courtesy from Etronics.com We would like to issue a $50 Amazon Gift Certificate for you to use
Amazon will send you an email with clear instruction show to use the Code at checkout.
Please follow these easy steps to remove the feedback left on ResellerRatings. Feel free to call me if you have any questions.
Go to http://www.resellerratings.com
After Logging in you will see a link "My Reviews"
The Click on "edit this review"
Click Continue and Continue again.
Please modify the review and give us 5 stars cross the board
Hit The Submit Button on the Bottom
Thanks again
Please let me know when done
-------------------------
Leo Landau
VP of Sales and Marketing
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How disgusting.
This review was modified by its author, mhusson, on
5/14/09 10:09 PM.