Ordered 2 CPU's from them, and wanted to return them. I wouldn't mind paying the restocking fee, but IF I was told that they wouldn't accept them back I would've been satisfied with that. Instead, the young girl that I asked to call them and get an return authorization for them was completely berated and treated like garbage by Edwin. After calling her stupid for thinking she could return an item, I called back and insisted on speaking with a manager. The manager seemed interested but reading the reviews I see Edwin is still there and up to the good business practices that they hold so high. I would've purchased from them again, but never with such a rude and inconsiderate person working there.