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Store Rating and Reviews OneCall.com

Homepage: http://www.onecall.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.47 / 10
Six-Month Reviews: 38
Lifetime Reviews: 932

   


Lifetime Rating: 9.35 / 10
All Stores Avg.: 7.75
7.89 Pricing of Products and Services
8.99 Likelihood of Future Purchases
9.01 Shipping and Packaging
9.24 Customer Service
7.19 Return or Replacement
Show Reviews Read all 932 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
229 North Ella RoadSpokane, WA 99212
customer support email:
onecall@onecall.com
phone:
1.800.788.9765
customer support:
1.800.788.9765
business hours (est):
6a-8p PST Mon - Fri, 7a-7p PST Sat & Sun

FAX: 509.838.4387


OneCall.com Advertisement
 OneCall.com Customer Reviews
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Reviews 1 - 15 of 964 1 | 2 | 3 | 4 | 5 | .... | 65   Next Page
Very Satisfied
Reviewer: BayAreaCA (1)
Click Here to See the Profile for BayAreaCA

7/31/08 3:08 PM
I am truly impressed by the Huppins/OneCall team. I have ordered several times from them in the last month both small and large orders. The prices are very good and shipping is not only reasonably priced, it is ultra-fast. I was ordering a lot of equipment on-line from many A/V vendors and OneCall shipped faster and better packaged than anyone, while being cheaper than most too. They proactively contacted me several times when they had a better offer for me, or to check whether everything worked allright, without ever being pushy. Check out the "clearance" section, there are some great deals there! I also ordered several open box and clearance items and these also came complete, well packaged and labeled and worked great.

Very Satisfied
Reviewer: Witsend52 (1)
Click Here to See the Profile for Witsend52

7/29/08 6:22 PM
I ordered my television on Sunday and it shipped the very next day. I really appreciate the quickness this company took to send out my tv.

Very Satisfied
Reviewer: fastrider (1)
Click Here to See the Profile for fastrider

7/29/08 12:21 PM
Absolutely the best! Superb, personable, efficient customer service by Paige who has earned my complete loyalty for all my future pro photography needs. It doesn't get any better than OneCall. Thanks!

Very Satisfied
Reviewer: niccoli (2)
Click Here to See the Profile for niccoli

7/25/08 5:23 AM
Great experience. I ordered from Onecall through amazon.com. Nearly the best price i could get for the 52LG70 TV i purchased. Everyone I dealt with was very professional. Patrick G and Amber N(i think?) both helped me at different points and were very polite and easy to deal with. The TV arrived promptly and in perfect shape. I will buy from them again without hesitation.

Very Satisfied
Reviewer: FloridaBuyer (1)
Click Here to See the Profile for FloridaBuyer

7/10/08 5:58 AM
Although I purchase many items online this was the single largest purchase both in dollar terms and in size and weight. The 46" LCD TV I ordered was less expensive than any online seller I've found to date. Ordering was easy and telephone order support was quick, clear and pressure-free...no "add-ons". Shipping by ABF truck freight provided daily online updates and the order on Monday was delivered on Friday of the same week. TV was shipped in original packaging and securly affixed to a wooden pallet to ensure it would be protected during shipment. Shock detection devices made it easy to confirm delicate electronics were properly handled. This transaction was unbelievably smooth, clear and upfront. I will be a OneCall customer again.

Somewhat Satisfied
Reviewer: capricornis (3)
User Rating: 
Click Here to See the Profile for capricornis

7/8/08 4:20 PM
I've ordered the A100 kit during their Independence Day sale. The problem was that my shipping and billing address were different, and apparently I had to add the shipping address to the credit card, but nobody told me or contacted me about anything until the third day after the I placed the order, I called them to inquire as why I haven't received any tracking number or confirmation of shipping yet?  
 
This was bad, since I needed the camera as soon as possible for a trip, but the camera arrived promptly when finally shipped, and the product was great and with the best price online, so I was satisfied at the end.

Very Satisfied
Reviewer: sharkice (1)
User Rating: 
Click Here to See the Profile for sharkice

7/2/08 6:43 PM
Unbelievable customer service!! I had an extended warranty issue, and when I called One Call to get some assistance, even though the warranty was with an outside vendor, they agreed to get involved right away since I had purchased the TV through One Call. Chad with One Call not only helped me get connected with the vendor, but also helped us find a reputable service company in our area and followed up to make sure everything was being handled to our satisfaction. They have won a customer for life.

This review was modified by its author, sharkice, on 7/2/08 6:45 PM.

Very Satisfied
Reviewer: bogeyman62 (1)
Click Here to See the Profile for bogeyman62

6/26/08 10:24 AM
This store is the best. I ordered a Sony HRD-HC9 at their web site during a week-end sale, with free 3-day FedX shipping. I also signed up for their no-interest for 12 months credit card. Their web site is very professional and includes a 'what's in the box' section that tells you exactly what you will receive. After placing my order I received a professional-lookin email that confirmed my order and credit card application. I gave me a ship date of the next Monday, and a delivery date of next Thursday. I did receive a call from a salesperson. He did not try to sell me anythin. He needed to confirm that I wanted the 0-interest credit card. I received the camcorder the following Wednesday, one day early. When I opened the box, the camcorder was in a sealed Sony box. The box contained everything that was listed on the web site. I chrged the battery, went through the set-up and in about an hour, I was taking HD movies. Everything worked. My only surprise was that information on the internet states that you need a mini HDMI cable to connect a Sony HDR-HC9 to you HDTV. This is not true. A regular HDMI cable is needed as their is no mini HDMI connector slot on the camera; it has a regular HDMI connector slot. I highly recommned OneCall as a vendor.

Very Satisfied
Reviewer: andreamchale (1)
Click Here to See the Profile for andreamchale

6/25/08 2:28 PM
Wonderful store! I found what I wanted, ordered, and received my TV within 4 days. They were helpful when I asked email questions (I'm a dunce about this stuff) and delivered exactly what was promised. Oh, and best price around...I've already told friends and family and will tell more and more. Thank you!

Very Satisfied
Reviewer: avaate (1)
Click Here to See the Profile for avaate

6/25/08 11:49 AM
Several months selecting specific HDTV-chose Sony KDL 46V4100, Then a lot of comparison on-line price checks-from $2799.00[highest] to $1579.99 [lowest].. I liked OneCall for absolute info,with amature to geek-specs. I even read set-up and product manual on-line. Saw their wk end special price. Made decision and called 'OneCall' the following Tues. 24 June, talked to Chad who knew his product so could answer all my questions, plus gave me the wk-end special, which saved enough to select the wall-mount.With all cables and free delivery I was pleased![Total was almost $900 less than highest list price elsewhere, even local chain electronics retail outlets]. 24 hrs later I rcv'd call my HDTV had arrived and was ready for delivery tomorrow PM [26 June]. I am so pleased. I will update after delivery and set-up. WOW!-I required help [plus a call] to assemble wall mount but total amature install from box to 'on' about 3 hrs.Very 'do-able'-with 3 tools and the ability to read/follow directions. Bottom line-one of the best choices & decisions I've made. Quality is awesome-highest recom'd this seller and my Sony HDTV choice. 5 July 08.

This review was modified by its author, avaate, on 7/5/08 2:12 PM.

Very Satisfied
Reviewer: lynn2008 (1)
Click Here to See the Profile for lynn2008

6/17/08 2:39 PM
I got a very good deal on a digital camera that was on sale, they beat all the other online stores as far as price but unfortunately I got a defective unit. I was afraid I would get the run around because I did not want a replacement camera and wanted a refund instead, the reason being that I was due to go on an out of state vacation and did not have time for them to ship me another camera in time for my trip. To my delight I found their customer service to be absolutely fantastic, they were very pleasant and understanding of my situation and assured me I would get a "no hassle" refund. So I got an RA number and shipped it back and had a full refund within two business days of their receipt of the defective camera, you can't beat service like that! They are great to do business with and I will definately buy from them again. I highly recomend! Thanks Onecall!

Very Satisfied
Reviewer: stevenas58 (12)
Click Here to See the Profile for stevenas58

6/10/08 9:33 AM
I couldn't ask for a better buying experience. I purchased a Nikon D300 body only. Online and telephone sales people were top notch, no wait and no pressure to buy other stuff.  
OneCall may not have the absolute lowest price on the 'net (but pretty damn close) the service is fantastic.  
Overnight shipping was less than $25!!  
No hesitation recommending this place to my friends and family.

This review was modified by its author, stevenas58, on 6/20/08 3:36 PM.

Very Satisfied
Reviewer: charnmiller (1)
Click Here to See the Profile for charnmiller

6/5/08 8:35 AM
I recently placed an order on a Wednesday for an under-cabinet radio, requesting Friday delivery.  
Several hours later, after 8:30 pm EDT, OneCall contacted me. I was told that due to a computer glitch, my order needed to be re-done.  
The CSR asked if I needed the radio by Friday. I said that I had hoped to install it that weekend. The CSR offered one-day delivery at no extra charge.  
When the radio arrived Friday, I was truly amazed by OneCall's customer service reliability and dependabiilty, despite the glitch.  
The radio is up and running and looks great.  
Thank you, OneCall!

Very Satisfied
Reviewer: tonerzgurl (1)
Click Here to See the Profile for tonerzgurl

6/2/08 7:06 PM
I have been a customer of One Call for quite sometime and recently decided to make a purchase of 2 plasma TV's. I researched the web for awhile and decided to call up a representative to help answer some of my questions. Being that I had no idea what the difference was between a LCD and plasma, I was hoping the rep could shed some light. Luckily for me, I was connected to Chad G. With every question I posed, Chad was able to explain every detail from inside and out. He took his time clarifying all of my inquiries, and never at any point made me feel like "just another customer." His excellence in customer service is amazing, and I can't be more thankful for all of his help! I absolutely love the 50 and 42 inch Samsung TV's that I purchased...and it's all thanks to Chad!!!

Very Satisfied
Reviewer: BradBarzi (1)
Click Here to See the Profile for BradBarzi

5/27/08 11:36 PM
I'm very happy with OneCall.com i recently bought a digital SLR camera and it was defective right out of the box it had three stuck ccd pixels as soon as i noticed them i said to my self oh here we go, thinking OneCall being an internet company i would have to start pulling my hair out but when i called OneCall they were very professional got me a RA number and they asked me to send it back, as soon as they received it the new one was on its way i got it today and I'm very happy i would recommend them in a heart beat.

This review was modified by its author, BradBarzi, on 6/2/08 3:20 PM.

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