All I can say is WOW.So fast i called them made an order without being sold a product I actually bought it. No pushy sales tactics. I received the my full order in 2 days with normal shipping which by the way was free.I even received one of the items which was stated might be on back order. Absolutely the best etailer experience I could of hoped for.Also when I called customer service they answered instantly gave me an intelligent answer to all my ? and even reduced the price of a couple of items that i found for slightly cheaper. they are also factory authorized to sell the brand I bought "no GREY MARKET". Be wary especially of east coast stores they will try to rip you. Thanks one call you guys rock... Shawn P.S. There warranty was cheaper than anywhere else I could find as well as if I never use it when it expires they refund 1/2 of it towards another purchase. WOW friggen amazing

I ordered a Next Generation Anywhere Remote after problems getting one from Amazon. The costs were higher from Onecall, but I got a working system when I needed it.

I ordered my 46" television from onecall.com on 13-Apr. On 16-Apr I got a call from one of their customer care reps going over my order, giving me the details of the shipping, answering any questions I might have had, etc. They could have provided this info in email only, but they sent it via email AND gave me a courtesy call.  
 
Everything happened exactly as they said it would--from calls to emails to shipping; no surprises. The shipping was no-frills (curb-side dropoff), but the truck was right on time, I watched the driver cut it free from the pallet, and the box was equipped with "Shock Watch" shock detection, which indicated smooth transit.  
 
I'm completely happy with my purchase and with onecall.com.

I am revising my original review:  
This was my first order from OneCall. I went with them because their price was equal to the best i had seen for the product, but primarily because they were shown as a vendor through Amazon. I generally prefer to go through Amazon, but on this occasion, the shipping options on the Amazon page were limited. The options on the OneCall page were more appropriate for me, as i was hoping for receipt of the product more quickly.  
 
All was fine at the ordering stage. I received the item (a lens) on time. Notifications by email were standard.  
 
When i needed to return this item, though, i found the policies stated on the OneCall page were a bit ambiguous. There is a 15% restocking fee if you need to return a product that is not defective. But, that information is only shown in the area that refers to defective products. As my item was not defined to be defective, i had no reason to read that section. Anyway, that was the 'discussion' between me and a customer service rep. I left that conversation dissatisfied and disturbed. But, there was a followup call, the next day, from a customer service supervisor, and my objections were addressed and the situation was resolved amicably. I appreciate that attention to service and detail, and so my review is herewith modified.  
 
I guess it's now back to 'square one' with OneCall. No grudges, no hard feelings. I will consider them as a vendor in the future, but with caveats. I will still prefer to deal with vendors with more 'liberal' return policies.

This review was modified by its author, CK Dexter Haven, on 4/26/08 12:37 PM.

Wanted to order 2 umbrellas for flashes, the website said "in stock". I called them on the phone just to be make sure that they do have them. The salesman told me that they were and would be shipped out the same day. Placed the order over the phone and later found out through the online tracking that the order is in "backorder" status. Called their customer service and was told that do not be alarmed about the backorder status since they are being shipped from a retail store and assured me that the order will be shipped out the same day. Later during that night, the status was changed to "in processing". But the following day changed back to "backorder" again. Called their customer service again, another person told me that they are in backordered and it would take a week to receive them. I told him that I was given a conflicting information the day before. He took down my # and said would find out from the salesman & call me back but never did. I was forced to pay overnight shipping through ordering from another company just so that I can receive them by the end of the work week. I would never trust these people again on what they have or don't have in stock.  
 
In response to Onecall's 5/7/08 reply: First off, you should train your customer service reps better so they aren't giving out conflicting information to their customers. Second, there's no use to further communicate as I already overnighted the same items from another company. Lastly, would anyone had ever called me back and explained the situation should I not posted a negative review about your shop? I highly doubt it. Consider doing that BEFORE the customer cancelled out the order, not after. Bottomline, you lose my business this time and possibly any future purchases.

This review was modified by its author, etong, on 5/7/08 8:28 PM.

I ordered a Nikon D300 and Lexar CF card from Onecall.com. Their price on the Nikon was $125 less than other well known sites. I actually placed the order over the phone to preclude any delays. This was because of the amount of money I was spending, to ensure the item was in stock and due to the fact that I was requesting overnight delivery. Before placing the call I researched the company through the Better Business Bureau and using sites like this one. Chris at Onecall.com took my order and assured me of their long business history. Onecall.com is the mail order company for HUPPINS PHOTO & VIDEO of Spokane, WA which has been in business since most people have been alive. I also checked their BBB ratings. Needless to say, my order arrived overnight for less than $20 shipping. I will be looking to this company again in the future.

I have made several purchases from Onecall.com. I have always been pleased with the prices and quality. But this last purchase has been a nightmare! I got a Samsung DLP TV for a great price that included shipping. It came on a Monday afternoon. They give you 3 days to check unit. Box was fine but the TV was too big for me alone so I had to get a friend to help me on Thursday to set it up. Once we got it up and turned on, there were stains on the screen. They looked terrible. So I tried to wipe them off but they seemed to be on the inside. I called onecall.com and got a manager and he was very smug and unhelpful.He told me I should have called by Wed night. And there was nothing he could do. I should contact Samsung. I have purchased some high end items with onecall and felt slighted by his attitude. Well needless to say it is now 5 weeks later Samsung's repair shop still has the TV, I got 1 day usage from a 1200.00 TV. I have been soured on onecall's position on this. I guess you do not know a company until you need customer service. Only buy from them if you are 100% you will not have a problem with the item. If not I would avoid buying anything from them until they try and be more helpful to loyal customers.  
UPDATE- The issue was never resolved with Onecall. No call from customer service to see if all was well with my second 1400+ purchase from them. Seems they could care less. I will say that Samsung made everything right with me. I strongly suggest passing on anything from Onecall. Try Amazon or EBAY.  
 
 
Update.I must admit I was surprised at the effort that the customer service rep Stefanie went thru to try and make up for the poor customer service her co-worker gave me originally. I thought it was very classy on Onecall's part to contact me 3 times and send me an email to make it somewhat right. She did tell me that Onecall changed their policy to be more helpful to customers with problems. Since Samsung gave me a new TV it was no need for Onecall to do the same at this point. I do appreciate them giving me a partial refund. I feel like they made a sincere effort to try and help me now, so I do feel better about buying from them again and how they will handle any future problems I may have. But from what she said I doubt that will be the case. Thanks

This review was modified by its author, BigCity412, on 5/15/08 10:05 PM.

This is one of the most pleasurable places to buy from on the internet. I purchased my Sony A200 from them and two weeks later the price dropped. Even though their policy is to price match 7 days, they still gave me the price drop!

By far the best thing about this store is the 12 mo. interest free financing for 399$+ purchases. I wish other retailers would also have such an option. Prices are very comparable to other reputable stores like B&H and Newegg. I have shopped about 4 times on this store over 4 years and have had a pleasant experience each time.  
 
update: I wanted to swap one of my lens and get another one without losing the 12 mo. financing. They easily helped me with this and gave the 12 mo. interest free on the new item even though it was a seperate order and less than the 399$ reguired for the 12mo. offer. Sweet. They did charge me a restocking fee for the returned lens (and I couldn't find a reason to blame them), but they price matched the new lens with abt.com (one of the 6 or 7 stores they pricematch) and it made up the difference! Trustworthy store. I hope it remains this way for a long time to come.

This review was modified by its author, MrEnlightened, on 4/25/08 7:19 AM.

Ed Monsen (NewEgg customer service) took care of me when I discovered a rebate that I'd missed.

Order was never delivered by Fedex. I got a full refund.

Excellent seller: reliable company, low prices, fast free shipping, friendly knowledgeable customer support. I have made several purchases from Onecall, each similar to my most recent purchase of a dslr camera body. Onecall had the cheapest price among reputable companies with the item in stock, and I received the produce, well packaged, even sooner than anticipated. I recommend Onecall without hesitation.

This is my second purchase from this merchant.I'm very pleased to report that Onecall provided excellent service each time. The customer service person I spoke with was knowledgeable and courteous with no pressure to purchase additional merchandise. The item was shipped the same day it was ordered and was delivered the following day, even though the shipping stated 4 to 6 days. The purchase price is always a major factor when selecting where to spend hard earned dollars.Onecall had the item priced lower than other online retailers. Price and service, a winning combination in my book.

I made my first huge online purchase from OneCall on a Samsung 6187s Slim LED DLP HDTV. The order process was simple, and there was a small issue with the set going on backorder after I made the purchase. That pushed back delivery a few days, but the reps on the phone were very polite and sympathetic and explained how they are a warehouse and sometimes items sell out before the order is processed. No big deal - it was only a few days, not weeks or months.  
 
They also walked me through the whole process on the phone, like what to look for on the package (shock guards, dents, etc...) and what to write on the delivery form. Then they emailed me this info so I had a checklist to go over when it arrived.  
 
The set was delivered problem free and everything went smoothly. A few days later the price on this set, selling on Amazon.com, dropped $150 below the OneCall price. I called up OneCall and they refunded me the difference without hesitation. Just try and get a big chain to price match amazon.com, good luck! I highly recommend OneCall - great prices, friendly service, and an overall top notch experience.  
 

 
Very fast processing of order and fast delivery  
The canon ef 50mm f1.4 lens I ordered was shipped the same day.  
 
I also I got a phone call from a customer service representative today asking me whether I received the order safely. It was a surprise and was very impressive.