I've ordered the A100 kit during their Independence Day sale. The problem was that my shipping and billing address were different, and apparently I had to add the shipping address to the credit card, but nobody told me or contacted me about anything until the third day after the I placed the order, I called them to inquire as why I haven't received any tracking number or confirmation of shipping yet?  
 
This was bad, since I needed the camera as soon as possible for a trip, but the camera arrived promptly when finally shipped, and the product was great and with the best price online, so I was satisfied at the end.

Unbelievable customer service!! I had an extended warranty issue, and when I called One Call to get some assistance, even though the warranty was with an outside vendor, they agreed to get involved right away since I had purchased the TV through One Call. Chad with One Call not only helped me get connected with the vendor, but also helped us find a reputable service company in our area and followed up to make sure everything was being handled to our satisfaction. They have won a customer for life.

This review was modified by its author, sharkice, on 7/2/08 6:45 PM.

I can not even express in words how satisfied i am with this merchant. This is by far my best online buying experience ever -- i used to go to a different merchant that tried to scam you some how when you make that confirmation call with them >> for example fotoconnection.com tried to tell me they needed to charge me $50.00 just for shipping insurance -- and charged me 200 bucks for the retail battery that comes stock with it... I was so infuriated with them so i switched ... AI am so glad i switched to onecall.com -- Chris took my order and he was so pleasant and professional -- he seemed like he was willing to give me his time of day to take my order and everything goes right -- ONTOP of that ...my tv got back ordered and they shipped it from a farther warehouse -- it cost more money for them but they wanted to keep me happy and i got it FAST!! SO from now on i will be a loyal customer to onecall.com -- i wouldn't even look anywhere else

This review was modified by its author, Dieselinvasian, on 7/9/08 12:02 PM.

This store is the best. I ordered a Sony HRD-HC9 at their web site during a week-end sale, with free 3-day FedX shipping. I also signed up for their no-interest for 12 months credit card. Their web site is very professional and includes a 'what's in the box' section that tells you exactly what you will receive. After placing my order I received a professional-lookin email that confirmed my order and credit card application. I gave me a ship date of the next Monday, and a delivery date of next Thursday. I did receive a call from a salesperson. He did not try to sell me anythin. He needed to confirm that I wanted the 0-interest credit card. I received the camcorder the following Wednesday, one day early. When I opened the box, the camcorder was in a sealed Sony box. The box contained everything that was listed on the web site. I chrged the battery, went through the set-up and in about an hour, I was taking HD movies. Everything worked. My only surprise was that information on the internet states that you need a mini HDMI cable to connect a Sony HDR-HC9 to you HDTV. This is not true. A regular HDMI cable is needed as their is no mini HDMI connector slot on the camera; it has a regular HDMI connector slot. I highly recommned OneCall as a vendor.

Wonderful store! I found what I wanted, ordered, and received my TV within 4 days. They were helpful when I asked email questions (I'm a dunce about this stuff) and delivered exactly what was promised. Oh, and best price around...I've already told friends and family and will tell more and more. Thank you!

Several months selecting specific HDTV-chose Sony KDL 46V4100, Then a lot of comparison on-line price checks-from $2799.00[highest] to $1579.99 [lowest].. I liked OneCall for absolute info,with amature to geek-specs. I even read set-up and product manual on-line. Saw their wk end special price. Made decision and called 'OneCall' the following Tues. 24 June, talked to Chad who knew his product so could answer all my questions, plus gave me the wk-end special, which saved enough to select the wall-mount.With all cables and free delivery I was pleased![Total was almost $900 less than highest list price elsewhere, even local chain electronics retail outlets]. 24 hrs later I rcv'd call my HDTV had arrived and was ready for delivery tomorrow PM [26 June]. I am so pleased. I will update after delivery and set-up. WOW!-I required help [plus a call] to assemble wall mount but total amature install from box to 'on' about 3 hrs.Very 'do-able'-with 3 tools and the ability to read/follow directions. Bottom line-one of the best choices & decisions I've made. Quality is awesome-highest recom'd this seller and my Sony HDTV choice. 5 July 08.

This review was modified by its author, avaate, on 7/5/08 2:12 PM.

I got a very good deal on a digital camera that was on sale, they beat all the other online stores as far as price but unfortunately I got a defective unit. I was afraid I would get the run around because I did not want a replacement camera and wanted a refund instead, the reason being that I was due to go on an out of state vacation and did not have time for them to ship me another camera in time for my trip. To my delight I found their customer service to be absolutely fantastic, they were very pleasant and understanding of my situation and assured me I would get a "no hassle" refund. So I got an RA number and shipped it back and had a full refund within two business days of their receipt of the defective camera, you can't beat service like that! They are great to do business with and I will definately buy from them again. I highly recomend! Thanks Onecall!

I couldn't ask for a better buying experience. I purchased a Nikon D300 body only. Online and telephone sales people were top notch, no wait and no pressure to buy other stuff.  
OneCall may not have the absolute lowest price on the 'net (but pretty damn close) the service is fantastic.  
Overnight shipping was less than $25!!  
No hesitation recommending this place to my friends and family.

This review was modified by its author, stevenas58, on 6/20/08 3:36 PM.

I recently placed an order on a Wednesday for an under-cabinet radio, requesting Friday delivery.  
Several hours later, after 8:30 pm EDT, OneCall contacted me. I was told that due to a computer glitch, my order needed to be re-done.  
The CSR asked if I needed the radio by Friday. I said that I had hoped to install it that weekend. The CSR offered one-day delivery at no extra charge.  
When the radio arrived Friday, I was truly amazed by OneCall's customer service reliability and dependabiilty, despite the glitch.  
The radio is up and running and looks great.  
Thank you, OneCall!

I have been a customer of One Call for quite sometime and recently decided to make a purchase of 2 plasma TV's. I researched the web for awhile and decided to call up a representative to help answer some of my questions. Being that I had no idea what the difference was between a LCD and plasma, I was hoping the rep could shed some light. Luckily for me, I was connected to Chad G. With every question I posed, Chad was able to explain every detail from inside and out. He took his time clarifying all of my inquiries, and never at any point made me feel like "just another customer." His excellence in customer service is amazing, and I can't be more thankful for all of his help! I absolutely love the 50 and 42 inch Samsung TV's that I purchased...and it's all thanks to Chad!!!

I'm very happy with OneCall.com i recently bought a digital SLR camera and it was defective right out of the box it had three stuck ccd pixels as soon as i noticed them i said to my self oh here we go, thinking OneCall being an internet company i would have to start pulling my hair out but when i called OneCall they were very professional got me a RA number and they asked me to send it back, as soon as they received it the new one was on its way i got it today and I'm very happy i would recommend them in a heart beat.

This review was modified by its author, BradBarzi, on 6/2/08 3:20 PM.

After a horrible experience with 123BuyDirect, I cancelled and called OneCall. The difference was like night and day. Michael gave me the confidence that my order would be handled professionally. The 52" Samsung LCD TV was shipped the same day and arrived 3 days later, in perfect condition. Michael gave me an option of a free wall-mount, TV stand or discount off an accessory kit. I will definitely use OneCall for my next purchase.

I found the TV at Amazon.com, though it was OneCall selling through Amazon, and placed an order for it. I stopped by the TV's page on Amazon again a few hours later and discovered the price dropped a few hundred dollars in that short time. I decided to just cancel the original order and replace the order for it at the cheaper price but Amazon wouldn't let me cancel the original order. I went to the order's page and there was just no option to cancel it.  
 
I went to OneCall.com and emailed them with my problem. They called me and canceled the order with Amazon, as per my permission, and allowed me to place an order with them directly (not Amazon at all) over the phone at the lower price and threw in a $100 wall mount too.  
 
The TV is great so far. Dealing with support was good and thorough. They called a few days after it was delivered to see if everything was OK.  
 
It was shipped with ABF Freight System and came on time and in good condition and the driver was good.

Very much please with everything - price, quality and service. Amazing price, Brand new product and very polite and knowledgeable support staff: What else do we want?

I want to compliment Stephanie who took my order for a plasma TV. She was efficient, kind, patient, professional and extremely pleasant to deal with. She was not rushed nor assertive to the extent that you felt like she was trying to upsell you unnecessarily but rather she was looking out for your best interest. In a world where customer service means you need to understand a foreign English dialect it is nice to know that US companies still want to use on shore telemarketing and customer support services. Stephanie says the owner reads these reviews daily so if you are the owner and reading this then you should reward Stephanie for being a gold medal employee because she is incredible at her job.  
 
Dr. Barry L Johnson

This review was modified by its author, blj2002, on 5/29/08 10:05 PM.