On Sunday, 25 January 2009, we placed an order for a large Samsung LCD TV. It was our first order with OneCall. Within minutes, our order was acknowledged BY A REAL PERSON at OneCall. They helped us arrange for delivery notification to be forwarded to my cell phone as well as our home phone. Despite a severe winter storm, the set arrived Wednesday, 28 January in pristine condition. Our entire shopping experience was outstanding. This may have been our first purchase from OneCall, but it won’t be our last. I don’t generally write letters commending a merchant, but in this case, I was so favorably impressed I wanted to let people know.

i just received the viera tc-32lz800 lcd tv that i ordered on 1/16. first of all, the company is terrific regarding the security of the customer. my shipping address was different than my billing address and i was called with pertinent questions to verify the order was legit. when i received the tv it was packed just like i had read in one of the reviews; the original box was packed into another one with enough bubble wrap to choke a horse. the price was more than competitive with other online retailers and the people i spoke with were friendly and very helpful. i would buy electronics from them again in a minute!!!

Absolutely the worst customer service! I ordered a wireless home entertainment system which they stated was completely wireless!!!!! Well come to find out it is not! So they tell me that they will give me a 100% refund! So I return it and of course they charge me a 15% restocking fee! What a bunch of lies! DO NOT ORDER FROM THEM!!!!!!!!!!

Ordered a Sony SAL-2470Z lens and VG-C90AM grip on 12/15 for shipment on 12/16 and overnite delivery on 12/17. Their website said both items were in stock.  
 
Late afternoon 12/16, I noticed that order was still in "processing" status, so I did an online chat with a CSR. Told first that the grip was in a different location than the lens, and then a few minutes later told that grip was out of stock and now too late in the day to ship the lens. They should have called me so that I could have at least had the lens on time. I told them to cancel the grip and ship the lens the next day. After the chat, I checked their website - grip still shown as in stock.  
 
Early afternoon on 12/17, I called to confirm that lens would ship that day (which is now 1 day late). I called because online status still "processing". Told that lens has been picked and packed at the warehouse and is waiting for FedEx to pickup. However, 4 hours later I get a phone call saying lens was on their truck in transit between stores, and delayed due to snowstorm-related traffic accident. Get a promise that it will ship the next day (2 days late).  
 
Morning of 12/18, I check online status. It says "backordered", which may just be an indicator that it's in transit between their stores. I do think they would have shipped that day. But I didn't feel like calling again, and then waiting another day to see if it would ship, so I gave up, called to cancel the order, and went to a local store and paid a bit more to get both the lens and grip in my hands.  
 
I had no sense at all of any dishonest intent or communication - I just think that they and their systems did not know what they had in stock, nor did they know where the stock was located.

Quick free shipping via Fedex.  
40 inch tv packed in it's original box  
then that box placed in a larger box.  
Customer service vey helpful to question I had.  
Only thing I did not care for you have to be home will not leave with neighbor.  

Fedex could not deliver my purchase from OneCall and it was returned to OneCall and the order was canceled. OneCall did refund my purchase amount, but did not refund the shipping charges. This cost should have been refunded to me and then billed to Fedex for their lack of delivery. It was Fedex's fault, not mine. I have purchased a lot from OneCall and because of this I will not purchase form OneCall again.  
 
Dec 11: OneCall has now refunded the shipping charges.  

This review was modified by its author, RGM, on 12/13/08 4:26 PM.

GOOD WORK! We are very happy with your service.  

This review was modified by its author, elaho, on 12/2/08 2:14 PM.

I ordered a Samsung LN-55A950, Denon AVR 1909 Receiver, Panasonic DMP-BD55K and a Mirage sound system. I was a little hesitant when I read some of the reviews about poor TV shipping, but my TV came in fine and extremely quick – 3 days total – WOW!!! Outstanding!!!  
 
Dealt with Chad and Brian and they were outstanding in putting together a package. Excellent communication - they made the deal really easy. I researched them on Better Business Bureau and other sites and overall they received good marks. Based upon my experience I would highly recommend them.  
 
Re. the TV shipping, check out their web site. It really explains everything you need to do when the package comes in. They put a shock watch sticker on it to help make sure the TV did not get bounced too much by the trucking company. Their policies are just like everyone else, so all I can say is they did a great job for me and based upon this experience I would recommend them without hesitation.  

I ordered a 50" Panasonic Plasma from OneCall online and the order was processed immediately. No follow-up phone call was required, pressuring me to purchase extended warranties or additional equipment. I even received a $50 rebate by using ebillme to pay for the television. The television arrived in 2-days after payment was received, and was in perfect condition. The packaging of the product could not have been better, and OneCall even included a sensor to detect rough handling. A week after I purchased the television, it dropped in price by $120. I called OneCall (Chadwick G.) and he credited me the difference. All in all, I could not be happier and the television is fantastic. I will recommend OneCall to my friends; and something else, I will be back. Thanks!

Outstanding! Ordered speaker stands and they arrived double boxed -- great to see a vendor who takes the time to package items well so they get to you undamaged. Very fast shipping as well -- ordered on Thursday, received on Friday -- and shipping was free!!

A truly fantastic shoping experience! I sent an email asking about the availability of a product and received a very prompt reply by Chadwick G., an AV specialist. Since I was in Northern Africa on travel, I didn't have access to normal phone lines so Chawick helped me fulfill my order through email and arranged my payment through PayPal. The attention I received made me feel like my order was top priority for the day! Excellent customer service!!! I will definitley shop with OneCall.com again!

I recently purchased a 52" Samsung LCD TV from OneCall.com. I'm already having problems with this display. I've contacted Samsung who want me to drop my large display at the local tv repair outfit for 1-3 weeks while it's "serviced". OneCall.com has done nothing but pass the buck to the manufacturer. Obviously it's unacceptable to be without my display for 1-3 weeks as I use it 12-14 hourds day. That's my experience. Needless to say, I'll never buy another Samjunk TV in this lifetime and I wouldn't piss on Onecall.com if it was on fire. Letting the world know....  
OK...I would just like to say OneCall.com did step up and get my problem resolved. I would use their site for future purchases.

This review was modified by its author, kid_a, on 11/29/08 7:23 PM.

These folks are the REAL Deal! Ordered a Nikon D300 and Battery Grip. Had found it cheaper online so they price matched, had very quick shipping and exceptional customer service. 12 Months Same As Cash was also a great option with their line of credit. Will absolutely do business again.

It was my third order for this year from this store.This time "Samsung" Lcd TV.I am just speechless how those guys doing their job.I placed order on october 13th and watch Tv at my appartment on october 15th.From state WA to CA.They help me on the phone with a lot of questions very friendly.Bottom line,they are doing job very honestly,with best prices.Thanks!M.

This review was modified by its author, dubrik, on 10/25/08 6:39 PM.

EXCELLENT SERVICE. I have been a OneCall customer for a few years, made many significant purchases, and never had any issues with them. A few friends of mine also made many significant AND LARGE, HEAVY purchases from them and had the same good things to say.  
 
Recently, I purchased a 60" plasma TV from OneCall. Through no fault of OneCall, the freight company ABF outsourced the delivery job to a local delivery company and the TV was mishandled and cracked. This could have happened even if I made this purchase with a local store. Calling ABF was basically useless. However, just one single call to OneCall to report the incident was sufficient. OneCall sales representative and sales supervisor not only gave me the the option for refund or a free replacement immediately, but also made the calls for me to ABF freight company. OneCall was able to go all the way up to the vice-president of ABF, and demanded same day in-room pick up of the damaged set and also a free upgrade to white glove delivery for the replacement set. To remind you, ABF wanted to pick up the damaged set one week later and would not agree to any compensation through out this incident when I was the one making the calls. OneCall did the calling for me and got it done! I live on the 4th floor walk up of an old Manhattan apartment with very steep and narrow stairs and this is a 192 pound plasma TV. So this was a huge upgrade. The TV is now here and operating perfectly.  
 
Through out this experience, sales representative "Paige" and supervisor "Stephanie" were calling me on the hour every hour and everyday to assure that I was doing Ok through this ordeal. They were able to clam me down, took the INITIATIVE to PERSONALLY go out of their way to resolve any issues, and were not only professional, but also empathetic to the customers needs, even when the customer is angry or frustrated. You do not see this type of customer service anymore, ANYWHERE. For this reason and my past great experience with OneCall, you can bet that I will shop only at OneCall and not even consider local stores. OneCall has not only the best prices around, but the best services as well.  
 
Make sure when you order from OneCall, ask for "Paige." She was just simp0le amazing!