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Store Rating and Reviews OneCall.com

Homepage: http://www.onecall.com Shop Now at OneCall.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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ResellerRatings Elite Member
  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 14
Lifetime Reviews: 995
   
Lifetime Rating: 9.33 / 10 All Stores Avg.: 8.12
8.57 Pricing of Products and Services
9.46 Likelihood of Future Purchases
9.64 Shipping and Packaging
9.62 Customer Service
10.00 Return or Replacement
Show Reviews Read all 995 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
229 North Ella RoadSpokane, WA 99212
customer support email:
onecall@onecall.com
phone:
1.800.788.9765
customer support:
1.800.788.9765
business hours (est):
6a-8p PST Mon - Fri, 7a-7p PST Sat & Sun

FAX: 509.838.4387


OneCall.com Advertisement
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 OneCall.com Customer Reviews - Page 2
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Reviews 16 - 30 of 977
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Very Satisfied
Reviewer: b_in_philly
Click Here to See the Profile for b_in_philly

5/7/09 12:08 PM
Excellent - no muss no fuss, and fast. Ordered, via phone, a 60" Pioneer plasma and had no issues at all. Shipping was really free with a tracking number and included a shock tag. They were very clear on their website and from their order taker how to handle the shipping and you must listen to them. The shipper was R&L and their website described a delivery date one day before the actual delivery - One Call warned of this and said you must call the shipper to obtain an exact date. The shipper beat me to it and called me to set up a date and time - after that their online date was corrected. All was fine. I don't blame OneCall for this very minor shipping issue as they are at the mercy of these companies and they did warn me of the issue. In all, a very simple, easy, and clear transaction. Highly recommended.

Very Satisfied
Reviewer: ddy_7ca
Click Here to See the Profile for ddy_7ca

4/25/09 2:11 AM
GREAT EXPERIENCE !!!! Everything you'd hope for with an online purchase. Immediate email confirming my order. Followed by another email from their shipper, after the order was processed, complete with tracking number. Two days later I have my digital camera, just the way they described, brand new in the box. No wonder ONECALL is rated so high!!!

Very Satisfied
Reviewer: a2tomm
Click Here to See the Profile for a2tomm

4/16/09 1:33 PM
GREAT PLACE TO PURCHASE CAMERA LENSES.LIGHTNING FAST DELIVERY.I WILL COME BACK OFTEN.TRUE PROFESSIONALS,THEY DO GET IT RIGHT THE FIRST TIME  
TOMM

Very Satisfied
Reviewer: consumerist1
Click Here to See the Profile for consumerist1

4/14/09 7:57 AM
My first time buying experience with Onecall.com proved to be a guarantee for  
customer satisfaction. After extensive internet research I chose Onecall not only for the excellent feedback of other e-buyers, but also for the competitive prices and the 12 month no interest finance plan. The Sony Bravia 40XBR7 and the BDI 9981 REVO TV Stand were shipped together but the Tv stand arrived damaged. I notified Onecall immediately and Chad who answered my call was very reassuring on the phone and offered to give me a discount should I decide to keep this fine piece if designer furniture. I decided to send it back and Chad instructed the driver to take the shipment back. The Tv on the other hand arrived intact -very well packed and equipped with Shock Watch.  
 
The 2 week waiting time for the new cabinet to be ordered from the manufacturer and shipped was well worth it.  
 
Dax and Hollie were updating me on the phone about the status of my order and the estimated time of shipping. Dax and The Shipping Manager intervened on my behalf with the local delivery company to make sure I receive the cabinet before the Easter holiday.Half an hour after the cabinet was delivered and unpacked with the help of the driver, Dax called to make sure everything went smoothly.  
 
Needless to say, I will buy again from Onecall.com and strongly recommend this e-seller for its impeccable customer service, its convenient finance plans and its competitive prices.

Reviewer: lizmaryann
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4/8/09 1:01 PM
I love OneCall!! I ordered a camera that has been on backorder on Ritz.com, and after waiting forever and calling their "specialists" (they didnt know when they would get a new shipment), I just decided to cancel.  
 
I found OneCall.com and it was on backorder as well, but I entered my email address to be notified as soon as it become available.  
The next day, I got an email that it was in stock.  
I quickly make the order and call them to confirm that it IS in stock and it will be shipped out. They reassured me that it was in stock.  
The guy I spoke to was very friendly and knowledgeable.  
 
Later that night, I got an email saying it was canceled, however, I got another email with a new order number saying it was being processed.  
Confused, I gave them a call to clarify.  
The guy said that he made a mistake with my first order and canceled it, but started a new order AND upgraded the shipping to Fedex 3 day.  
 
The great thing is, Fedex delivered it 1 day sooner! So, overall, I'm VERY happy. They are a great company. Authentic products, superior customer service. Highly recommended!

Very Satisfied
Reviewer: DGB147
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3/25/09 8:24 AM
Ordered a Samsung 52" LN52A850 LCD TV with a free Universal Remote on 2/23/09. It was at my door 3 days later with free shipping. OneCall wasen't the absolute cheapest price, but had the best reviews among the lowest prices. Well earned reviews, I would deal with them again. The TV was delivered perfect, no damage, great price, I saved almost $850 total over a brick & mortar local store. Definately recommend you check them out.

Very Satisfied
Reviewer: califf
Click Here to See the Profile for califf

3/24/09 8:46 PM
The item shipped free, on time, very well packaged. Will buy from them again.

This review was modified by its author, califf, on 3/24/09 8:53 PM.

Very Satisfied
Reviewer: stmbtwilli
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3/5/09 11:12 AM
I just purchased a Pioneer PDP 5020 FD plasma tv from One Call. This was my second purchase from them and this transaction was as smooth as the first.  
The priced was right and the tv arrived in 6 days, in perfect condition. They even use the best trucking company as the driver even helped me get the huge box into the house.  
Thanks One Call. It is a pleasure doing business with you.  
Walt  

Very Satisfied
Reviewer: pebrooks
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3/3/09 6:29 PM
I ordered one Kef iQ7 floor speaker over the phone. Mike, the representative for onecall.com, was pleasant and helpful and the order taken quickly. Even before ordering I had emailed onecall.com several times and was quickly answered by Chad, another onecall.com rep. Overall, the staff, GREAT! pricing and the FREE shipping will keep me coming back. My next purchase will be a Kef sub, and I know where to go.

Very Satisfied
Reviewer: Mtntraveler
Click Here to See the Profile for Mtntraveler

3/2/09 9:39 AM
I ordered an Onkyo TX-SR576 Black 7.1-Channel Home Theater Receiver from OneCall. It arrived on the third day after ordering, which was super fast processing and shipping. It was packed very well and arrived in perfect condition. The price I paid for this receiver was the lowest I've seen anywhere online or in a store. My experience with OneCall has been very good. And the Onkyo TX576, what a nice receiver! I'll do business with OneCall again, they are great.  

This review was modified by its author, Mtntraveler, on 3/3/09 1:25 PM.

Very Satisfied
Reviewer: Axemandoo
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2/24/09 4:21 PM
I bought a new Samsung TV from ONECALL. They beat all the local Electronic giants by at least $700 dollars. I ordered the 52" LCD at 11am Thursday and it arrived at 11:30am on Friday. It came from another State. The whole buying experience was great. I've bought a lot of things off the net. This was by far the best deal and best service I've come by. The TV was on sale at BB for $2799. I payed $1997, did I mention the shipping was free and no tax. I was shocked how fast it got here. I would not hesitate to make another major purchase from ONECALL.  
Great deal, great price and great customer service.  
Thanks Ed

Very Satisfied
Reviewer: kennod51
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2/20/09 2:23 PM
I ordered an Onkyo | TX-SR576 Black | 7.1-Channel Home Theater Receiver from ya. It arrived yesterday, which was a day earlier than promised. It was packed very well and arrived in perfect condition. The price I paid for it was the lowest I've seen anywhere. My shopping experience with One Call has been great. And the Onkyo 576.........WOW! What a receiver! So thanks One Call! I'll be back.  
 
 
 

Very Satisfied
Reviewer: dwu182
User Rating: 
Click Here to See the Profile for dwu182

2/10/09 3:35 PM
I ordered a Sony Cybershot camera, which was marked down quite a bit. I first questioned the legitimacy of OneCall, but came to ResellerRatings and found they were legitimate. A good merchant selling at a great price.  
I received the product as described. Tracking number was provided. This is a great merchant.

Very Satisfied
Reviewer: bpaulr
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2/6/09 3:44 PM
very satisfied  
Toshiba 46 inch lcd tv ordered on Jan.31,2009. Delivered in perfect condition Feb 5, 2009. set it up in about 10 minutes, works great. I would highly recommend this company !!

Very Satisfied
Reviewer: skih20
Click Here to See the Profile for skih20

2/3/09 2:20 PM
Narrowed down companies to purchase my Samsung 52" from based on ResellerRatings.com to 3. Called sales dept. at #1 to question shipping/packaging method, at that time I was told I had 24 hours to report any concealed damage. Later I called #1, and #2's service dept. to ensure I understood return policy....was on hold for 56 minutes between 2 phones calls to each company (4 calls total)...finally gave up as I never could talk to anyone in their service dept. Called #3's(OneCall) service dept. and spoke to Mike who indicated the product would be put on its own skid and had "shock watch" devices attached that would help indicate mishandling in shipment. Also indicated I had 72 hours after receiving to uncrate and report any concealed damage. Being able to contact OneCalls service department and talk to a person was the final deciding factor. I placed the order over the internet, received a follow-up call the next day to confirm my order, explain the shipping/receiving process - rec'd a follow-up email regrading the shipping process, 2 days later rec'd the shipping company's contact info and tracking number....there was a slight delay in shipping as the product was going to ship from one warehouse but was out of stock by the time my order was completely processed so it shipped from another warehouse. Total time from ordering to receiving was 10 days (includes 2 days over weekend). I live in the middle of the U.S. and their warehouses are close to either coast I believe. Arrived as described, brand new in a pristine box...works perfect. Used "Live Search" to save an extra 2%. At no time did OneCall's employees try and upsell or pressure me with extras...it was a simple, "Do you need any cables with your tv order." Am very pleased with overall transaction and would buy from them again. MH

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