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Store Rating and Reviews OneCall.com

Homepage: http://www.onecall.com Shop Now at OneCall.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and can contact reviewers.
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Overall Customer Satisfaction Rating  
Six-Month Rating: 10.00 / 10
Six-Month Reviews: 14
Lifetime Reviews: 995

   


Lifetime Rating: 9.33 / 10
All Stores Avg.: 8.12
8.57 Pricing of Products and Services
9.46 Likelihood of Future Purchases
9.64 Shipping and Packaging
9.62 Customer Service
10.00 Return or Replacement
Show Reviews Read all 995 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
229 North Ella RoadSpokane, WA 99212
customer support email:
onecall@onecall.com
phone:
1.800.788.9765
customer support:
1.800.788.9765
business hours (est):
6a-8p PST Mon - Fri, 7a-7p PST Sat & Sun

FAX: 509.838.4387


OneCall.com Advertisement
Trust and Ethics Policy
 OneCall.com Customer Reviews
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Reviews 1 - 15 of 966
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Very Satisfied
Reviewer: seh2000
Click Here to See the Profile for seh2000

10/14/09 2:47 PM
I had serious uncertainties to mail-ordering a large and fragile piece of electronics like a Samsung UN40B7000 40-inch LED 120Hz 1080p LCD HDTV. Checking ratings and comments at OneCall.com and at Amazon.com convinced me to give it a try.  
I'm glad I did. The TV was ordered on Sunday, shipped on Monday and received on Saturday as informed and in perfect condition!  
Prompt, Excellent low pricing, Fast shipment with no hidden charges, great care in packaging--you couldn't ask for more. This company goes to the top of my list as a merchant who gets it right.  
Next piece of consumer electronic I am to get will for sure be from OneCall.com - Steen

Very Satisfied
Reviewer: RealDeal71
User Rating: 
Click Here to See the Profile for RealDeal71

10/8/09 6:39 PM
Free shipping, FAST shipping and a great price! Couldn't have asked for a better transaction... thank you OneCall!

Very Satisfied
Reviewer: goway
Click Here to See the Profile for goway

9/27/09 10:45 AM
My Mitsubishi WD-65835 (65" DLP HDTV) arrived without so much as a scratch on the box, shock detector intact. Thanks, OneCall, for detailed instructions on accepting shipment.  
 
The TV is awesome and the price was terrific! I will be back for more and I'm recommending OneCall to friends and family.  
 
Before buying I had shopped extensively and nearly pulled the trigger a couple of times, but when this 65" came up on a special OneCall weekend price I couldn't resist... partly because of their terrific customer feedback from people like me!  
 
Anyhow, I'm a believer! Great product, great deal, great shipping... now if the Bears can just beat the Seahawks this afternoon my weekend will be perfect! goway@comcast.net  

Very Satisfied
Reviewer: BTC
Click Here to See the Profile for BTC

9/26/09 4:25 PM
The Customer Team at OneCall is Professional, Knowledgeable and friendly. Each time I have called they have impressed me with their service. That, along with their great prices will keep me coming back.

Very Satisfied
Reviewer: bilagaana
Click Here to See the Profile for bilagaana

9/15/09 10:38 AM
I had serious qualms mail-ordering a large and fragile piece of electronics like a Panasonic 50 inch plasma HDTV. My initial email was immediately answered (on a weekend!) and, when I phoned Onecall the following day, the representative's courtesy and patience in addressing my concerns, combined with their price and ratings, convinced me to give them a try. I'm glad I did. The TV was ordered on Monday, shipped on Tuesday and received on Thursday in perfect condition. Prompt, courteous and professional customer support (based in the U.S.); excellent low pricing; fast shipment with no hidden charges; great care in packaging--you couldn't ask for more. This company goes to the top of my list along with Provantage as a merchant who gets it right.

Very Satisfied
Reviewer: Blueord
Click Here to See the Profile for Blueord

9/14/09 9:48 PM
Great email communication, superb price, and prompt delivery. Will definitely buy again and recommend OneCall.

Very Satisfied
Reviewer: JonInCA
Click Here to See the Profile for JonInCA

9/9/09 12:54 PM
This is my first purchase from OneCall.  
 
I purchased a Sony 46" LCD TV and it was shipped on time by FedEx Freight. I was concerned about shipping damage for such an expensive item. The TV shipping box was strapped upright on top of a small pallet. The TV was delivered in perfect condition and is brand new. Customer service provided excellent communication via phone and online Chat.  
 
I am very pleased with my experience with OneCall.com

This review was modified by its author, JonInCA, on 9/9/09 1:28 PM.

Very Satisfied
Reviewer: PCM888
Click Here to See the Profile for PCM888

8/22/09 5:03 PM
Ordered a LED TV from Samsung. After an initial delay due to human error, Brian L, Sales Manager took care of the problem and shipped the unit right away. He even threw in a freebie. Great follow up. Glad to do business with OneCall again.

This review was modified by its author, PCM888, on 8/27/09 8:08 PM.

Very Satisfied
Reviewer: jkroont
Click Here to See the Profile for jkroont

8/11/09 1:49 PM
My experience with Onecall was great...I ordered a TV mount from them, an open box item, about $150 cheaper than anywhere else, and I got it the next day! With standard shipping even...I was not expecting it to be so prompt, it was nice. With the open box item I could not even tell it had been opened before. Everything was there, still in what I think was origional wrapping, not a scratch or ding on anything.....They did a good job...Will most likely buy from them again

Very Satisfied
Reviewer: aapromotions
Click Here to See the Profile for aapromotions

8/6/09 11:34 AM
Ordered through Amazon. These guys are number one in my book. After going back and forth on which company to order, NY NY was always playing in my mind. Onecall had the lowest price by 100.00 and boy was I worried that it wasn't going to be one of those bad boy deals. I ordered. They shipped the same day. Received today and as I promised them, I writing a review that says, these are my go to guys. Oh, and they never called me to try to upsell. I was actually hoping they would have called since I wanted an accessory. I had to call them. They shipped that same day also.  
 
All arrived in original box. Good job Onecall.

Very Satisfied
Reviewer: aririn
Click Here to See the Profile for aririn

8/5/09 4:27 PM
Great experience. Fast shipping. My camera came with a defect, called customer service and they shipped the new camera on that same day!

Very Satisfied
Reviewer: stephen_liu
Click Here to See the Profile for stephen_liu

8/1/09 2:35 PM
Ordered a Denon 4308CI during name your price promotion. Got a great deal. Order processed same day. Shipping details provided same day as well. Was a bit apprehensive about having such a large/heavy item shipped across the country. However, item arrived double boxed and in excellent condition throughout. Very happy with purchase, won't hesitate to recommend to others.

Very Satisfied
Reviewer: on_porpoise
Click Here to See the Profile for on_porpoise

7/24/09 4:28 PM
I could not be happier with my experience. I'd rate them a 10 out of 5! The gave me the lowest price, then when their price dropped a few days later, they credited me the difference graciously. There was NO pressure to buy, no steering me to certain products. When they did not carry something I wanted, they acknowledged that the product I was looking for was excellent and did not try to convince me to buy something they sold. They knew their products well. I bought a 50 inch plasma TV and HDTV receiver that arrived on time and in perfect condition. I will buy from them again.

Very Satisfied
Reviewer: jackblasius
Click Here to See the Profile for jackblasius

7/23/09 12:00 PM
Excellent service. Ordered a Sony Bravia 46" TV on 7/17 and received it on 7/21. Was kept informed on status and shipping info. Item was shipped tied down on a pallet and well packaged. Order taker was extremely courteous and helpful, particularly since this was my first purchase from this company. Price on the TV was the best around. Would highly recommend and, in fact, have made another purchase based on the previous experience.

Very Satisfied
Reviewer: b_in_philly
Click Here to See the Profile for b_in_philly

5/7/09 12:08 PM
Excellent - no muss no fuss, and fast. Ordered, via phone, a 60" Pioneer plasma and had no issues at all. Shipping was really free with a tracking number and included a shock tag. They were very clear on their website and from their order taker how to handle the shipping and you must listen to them. The shipper was R&L and their website described a delivery date one day before the actual delivery - One Call warned of this and said you must call the shipper to obtain an exact date. The shipper beat me to it and called me to set up a date and time - after that their online date was corrected. All was fine. I don't blame OneCall for this very minor shipping issue as they are at the mercy of these companies and they did warn me of the issue. In all, a very simple, easy, and clear transaction. Highly recommended.

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