Are you kidding me ??? This is the WORST ever customer service I've ever encountered in my life. I got transferred around 10 times, wait around 2 hours on the phone just to get to the return Department and yet "Indian Oscar" said that I will have to pay 15% restocking fees even I've repeatedly told him that my computer is DEFECT, it froze every 10' or so. Well, Dell is bad news !!!! everyone beware !!!!!

Purchased a Dell XPS730 desktop with liquid cooling. By far this has been the worst PC I've ever had the misfortune to own.  
 
It took a month for the PC to arrive. After that I found that the OS only used 2 of the 4GB of RAM due to the 32-bit memory addressing limitations. Tech support had me read an article to prove I was mistaken, except that the article stated EXACTLY what I was telling them; Windows 32-bit operating systems cannot address total memory in a PC greater than 4GB (cache + RAM + graphics, etc). After almost a month Dell shipped me a 64-bit version of Vista Ultimate and then promptly turned around and told me they would not support the PC unless I reverted back to Windows Vista Ultimate 32-bit. It took a few calls/chats before they would help me with the graphics cards (dual ATI Radeon 3870X2) that weren't working properly (one of the GPUs was always disabled). Found out from ATI themselves (referred to them by Dell)that the cards used in the PC were NOT compatible with the NVidia motherboard/chipset Dell used to build the PC. It took almost 2 hours on the phone before someone in customer support found a graphics card rated to be compatible with the motherboard they used. A tech came out almost 3 weeks later (the week after Christmas) and replaced the cards. At this point the PC freezes randomly (sooner if playing a game, which the PC was designed for per the Dell site when I bought the PC). The solution given was to try an imaged HDD sent by tech support. I've been testing it for almost a week now and still have the same problems using the system with an out-of-the-box configuration (after updating drivers with those from the Dell support site - onces on the CD were outdated and caused HORRIBLE problems).  
 
For $4000 I'd expect to get a computer that works right out of the box. I'd also expect it to be designed in such a way that the hardware and software shipped all work to their fullest capabilities. This has been a VERY painful reminder that if you want something done right, build it yourself! Unfortunately for me it's well past the 1 month return period and I can't say anything more than this has been 4+ months of non-stop problems. What a lemon of a PC (in my opinion). I don't think I'll EVER buy from Dell again and will STRONGLY suggest no one I talk to/know does either.

My computer/printer order was to include a coupon from Staples. The coupon never came. I called Dell Customer Service. Someone (in India) told me it was a mistake and my order did not qualify for this item. But it was clearly on my order, confirmation and invoice. As a matter of fact, I priced out several versions of my order first and the cost was higher for the order with the coupon...by the amount of the coupon. So I, in effect, paid for it because it was buried in their price. So it clearly qualified for the coupon and it was on all of my paperwork. Now, several months later, they said they will not send me one...it's a mistake, tough luck, go away. I even spoke to a Manager (also India) who was incredibly rude, sarcastic, and raised his voice at me. So I told them I will never do business with Dell again and I hope their little pricing rip-off scheme was worth it. Up to now, I have purchased several computers from them for my employees and for my home. So as I replace these, it will NOT be with another Dell. On the upside, I called Staples (I have an account with them) to tell them about my Dell experience and they had the common business sense to give me a credit to make up for Dell. Staples gets my continued business, Dell does not. I could go on about what I know about Dell's pricing practices but then this would be very long...just watch them like a hawk. Better yet, stay away.

This review was modified by its author, mondolulu, on 2/13/09 4:50 PM.

I regret I did not read the reviews here and foolishly trusted the big name.  
Sometimes I found extremely good prices at dell.com through price comparison webs such as dealsea.com but when I tried to order, the price was no longer good. On January 29 I finally found a real deal at dell and ordered immediately. The next day, I received a message from dell saying that because their price error, the order was canceled. I was shocked and wrote emails to dell customer service. The service representatives (apparently from India) could do nothing but give me a number to call. I called several times and were transferred to different persons. None of them wanted to take responsibility and do something for me.  
My conclusion is: Dell is playing tricks. They use unusual low price to attract people but will not finally honor the order. Nothing really different from the worst online retailers.  
I will never order from Dell again.

I placed an order the new XPS computer from dell.com because they had a special offer. After placing the order I tried to apply for deferred payment plan online since they had no interest payment for 12 months but it kept on giving me an error so I had to contact their 24 hour customer support. The funny thing they don't know how to speak english very well. I had hard time trying give out my every information. They should already have my information on file since I registered online. It was like talking to a person who doesn't even know what computer I am trying to buy. I ended up canceling my order. Not very happy.

I ordered a Canon SX 10 IS camera from Dell online. I had good experiences earlier at Dell online and hence chose Dell as opposed to other sellers of this product whose price was few $$$ less as compared to what Dell quoted. I needed the camera within 10-12 days and here's how my confidence in Dell dissipated with this order:  
02/07: I placed the order - the product was showing In Stock. I was expecting to get the camera within 10 days.  
02/08: To my dismay I found online that status of my order was showing 'Being Built' and ship date was about 2 weeks away! I contacted Dell customer care - customer rep checked my order and said - not to worry, the order has been sent to vendor and the status of my order will change in couple of days and camera should be shipped soon.  
I waited 3 days and status of my order was still the same.  
02/11: I contacted them again - the rep this time informed me that the camera is Out of Stock! And it would take another couple of weeks before it can be shipped! I had to cancel my order and look for another vendor to get my camera - i'd lost 4 days - all thanks to Dell!  
Their customer reps were polite and hopefully my money will be returned as well - but overall a bad experience.  
They should have told it is Out of Stock first time I called instead of making me wait 3 days. Besides - if a product is Out of Stock - they should list so on their site Clearly.  
I'm pretty disappointed with Dell and will think twice before doing any business with them in future.

This review was modified by its author, sharath099, on 2/11/09 8:27 PM.

On February 6, 2009, I placed an on-line order for a Canon SD 790 IS digital camera. I paid sales tax, as well as $16.00 for "Next Business Day" shipping because, as I previously explained to a telephone sales representative, I needed the camera to arrive in Greater Boston no later than today, February 11, 2009.  
 
Shortly after completing the transaction, Dell sent me an e-mail entitled "Dell Order Has Been Confirmed for Dell Purchase ID: 2001614590079."  
 
When the camera did not arrive today, I checked on line -- undoubtedly I should have done this earlier, but I relied on the Dell e-mail -- and discovered that the order not only had not shipped, it is still in "Order Processing."  
 
I called Dell customer service. The first level support person told me there was a problem with verifying my credit card. (Odd!! Three related items I ordered that same day from Amazon.com all arrived yesterday.) I was told that I had received an e-mail to that effect. I assured the Dell representative that the last e-mail I had from Dell was the order confirmation. He suggested it may have gone into my spam filter. I checked my spam folder (gmail), but did not find anything from Dell.  
 
I asked whether, in addition to correcting matters, Dell would expedite shipping at no cost to me in compensation for Dell's error. No, I was told. I then asked to speak with a supervisor.  
 
I rehearsed these events with Shekhar (first name), Dell employee # 161031, who also insisted I must have received e-mail notice of the problem and who repeated Dell's unwillingness to compensate me through free, expedited shipping.  
 
I only ordered from Dell because Amazon.com is much more expensive and B&H Photo is out of stock. Never again.

This review was modified by its author, David in Boston, on 2/13/09 3:59 PM.

First, this is just a start. I plan to post this on every message board I can find in the next couple days. I'd like to prevent people from going through the hell I have experienced the last couple months.  
 
It took from the 13th of December to the 6th of January to get my Dell Studio 1537 laptop. That's a hell of a long time to live without a computer, and surely, if a new customer wants a computer, you would THINK they would get it to them faster. In any case, the customer service guy lied to me about a number of things (including the time it would take to arrive) in order to get me to buy the computer. Then, I was told I could cancel, but that left me without a reliable computer to use and no way to purchase a new one (I used Dell credit to get the laptop). So I suffered the long wait, and it finally arrived.  
 
Upon receiving my new laptop, I decided to watch a movie on it. I put the DVD in, it loaded, but the DVD skipped over and over. Once that happened, I attempted to eject the DVD, but it wouldn't come out. So I restarted the computer and finally got it out of the drive. After this, I decided to try a different DVD, since the first one had a minor scratch on the surface. I tried a new DVD this time, but the DVD drive decided to pop the DVD out this time. The drive also sounds like it's a huge machine trying to produce a lot more than a video on the screen of a laptop. Something is wrong with it. Almost inevitably, the drive pops out any DVD at some point while I watch a movie.  
 
What did I do? I called the technical support, and spent hours (two seperate times), attempting to get the issue resolved to no avail. It seemed clear that the issue was hardware, not software. Unfortunately, because I had to wait so long to get the computer, and because I was sooooo behind on work for school and my campus job, I was desperate. I wanted to return the computer. I spoke with the special department at Dell that talks to people like me; those people who are unhappy with their purchase and remorseful that they even contacted the company to begin with. The man told me that the issue was stated to be resolved by the tech department (the people in India that I spoke with I told I would have to play a DVD to figure out if the computer was actually functioning properly or not, and that I could not tell them that the issue was resolved, but they put it in the computer that it was). Because it said this, he told me that I would have to pay 15% of the computer's total cost to return it. I flipped out. After about 10 minutes of listening to me scream in his shitty ear, he said that he would see what he could do. But, would I be interested in taking $75 and keeping the computer? Haha! NO! I don't want a broken computer! WTF?! So then he offered to send me a NEW computer. He essentially begged me to take it, promising the new one would be built in 5-7 days and immediately sent out. He assured me that it would work perfectly as well. I didn't really want to, but once again, I don't have the money to buy a computer and Dell gave me credit- I figured I'd give it a shot and told the man I would return the computer at no charge if I did not receive what I ordered.  
 
Here we are, well over 2 weeks later and I have no new computer. Tonight I call to see what is holding it up, because to be honest, I've sat around for about 6 weeks waiting for a reliable computer (counting all that time in December)- you know, the one I expected when I ORDERED this damn thing. The man on the phone told me that no computer had been made and he had no idea what I was talking about. I flipped out, once again, and spoke to his manager. The manager, unfortunately, had no way to help me and the people that I spoke with before (the ones who promised me a new computer) were the ones I needed to talk to. At this point, I'm returning the Dell. I've had enough of their crappy computers; customer service; and lies.  
 
I was told that a someone from the legal department would contact me soon: I asked the man if that was a promise as strong as the one to send me a new computer, because if it was, I was just going to send this computer back to them.  
 
What I figured out is that they are trying to get me by this 21-day return policy. You have 21 days to return the product, or you cannot return it and you have to keep it. This is something they do not want to tell you. So here I am waiting all this time for a computer that I bet they never planned to make so that they could trap me in their loophole. Sadly for them, my cousin lives locally and is a kick ass attorney. They had better HOPE they take this back. I'm currently on a mission to ensure everyone that uses internet and is interested in buying a Dell reads about what I went through, so that they do not make the same mistake that I did. The company and people are not only unethical, their products are unreliable. I'm sure some people have had decent experiences with their Dells, but that is not to say they will if they make future purchases through their company.  

Ordered a 120 Zune Home Bundle as asvertised. Received a confirmation that it would be shipped in 3-5 working days. At the end of the 5 days I received another E-mail stating it was out of stock and would be shipped in 7-10 days. At the end of the 10 days I checked the status on line and found out it still had not shipped. I contacted the phone number listed and found out that Dell had cancelled the order. I had to talk to 3 peoople to find out the reason and was finally told that it was because the promotion item was out of stock the the new shipment was substantially more expensive--a whopping $120 more. All they would do was offer $20 off and free shippintg,if I would place a new order. We parted ways and I ordered from another internet provider and received the item within a week.

Ordered an Nvidia graphics card the evening of the 02/12. Received an email saying that my ship date was delayed on 02/13. Immediately replied to the email address as instructed and asked to cancel. Got a generic form letter back which didn't say anything about my order being cancelled.  
 
Assumed my cancellation request fell on deaf ears. Called Dell support and explicitly asked for my order to be cancelled. Told it as cancelled and I would receive an email saying so. No email. Used 'repeat issue' form on customer service website to try and get email cancelled.  
 
Today I got a shipment notice for my order. This level of gross incompetence is just unacceptable. Dell apparently wants to try to compete with companies like newegg (who I should have just ordered from in the first place, made the mistake of trying to save a few bucks) but they are so busy trying to ship my order after telling me it was delated that they ignored the fact that I WANTED TO CANCEL IT. Now they are wasting their time AND mine. I wont make the mistake of ordering components from Dell ever again.  
 
 
 

there is no customer service @ dell. save yourself alot of frustration and avoid them like the plague they are. i received a dead computer from them and entered dell hell. once they realized i wouldn't be willing to keep an expensive paperweight around my call was routed to india. this is a black hole but i'd much rather be in a real one. i was put on non-ending hold, sent from person to person and disconnected many times. it took hours and i felt helpless and completely ripped off. it's called the dell run around. i asked for a supervisor and that was refused. finally told one of them i'd be disputing the charge on my ax since they weren't interested in providing any customer service. they said go ahead. i did. funny how there was lots of customer service when they were trying to sell their junk. the agent at ax tried calling for me and she got the same treatment. now i'm going through more time wasted disputing the charge. i'm having to pay out my pocket to ship the piece of junk back. also, the bar code on the bottom of the dead computer had been rubbed off with an eraser. it was pre-owned and sold as new. save yourself some grief and buy from compaq, hp, ibm, or apple. funny but i help people by fixing their screwed up computers. i don't charge them as i feel sorry for them. most people are clueless. when a computer is unsalvagable i help them buy a new one. i use to use dell. ha. not anymore. i have a 90's era cheap little HP laptop that's still working great. i got it for $25 at a thrift store. just needed a little work. guess i'll be recommending them from now on.

This review was modified by its author, thehazelco, on 1/5/09 7:14 PM.

I used Dell's website to order a new computer in late October of 2008. I received an acknowledgement e-mail from Dell after making my order but two weeks passed and I heard nothing else from them. I called and learned that my order was not in their system -- it had been lost somehow. I ordered via phone on November 12th, and was given a shipping date a week or so after the order date. To make a long story short, they delayed my order three times and yesterday (when I received an e-mail about the third delay) I had had enough. Two months is more than enough time to put an order together and ship it. I called their custserv and was bounced around for a while. I made it a point to tell everyone I spoke to that I was upset, but not with them personally. I hoped that something could be worked out but then I caught one of their custserv people in a lie (she told me not to cancel my order because it was post-production and on its way to shipment, and later I spoke to two others who told me that it was PRE-production). I finally spoke to a very polite young woman who sent an e-mail to the person I had originally ordered from (her boss), who did not get back to me. Having had enough of Dell I let my order cancel itself and have gone to another company. I will not ever order from Dell again -- what a complete waste of my time.

When I ordered a Dell Inspirion 1525, the first problem was the notice that the computer would be delayed 9 days beyond their original estimate. Once I finally received the computer, it wouldn't even turn on. Pressing the power button would just start the fan.  
 
Due to a weather related shipping delay that caused the computer to arrive 9 days after it left Dell, I already called them and they said they were sending a new computer. The next day the original arrived, but when I had problems I called Dell and they said to just let the 2nd computer come as planned and return the first when it arrived. I then got a phone call this morning that since the first computer had arrived, the replacement order would be canceled. When I told the rep that I had already reported my problem with Dell she just said that I would need to call back to set up the return and replacement.  
 
With that I decided on only doing the return and buying a laptop elsewhere. After getting bounced around between at least 4 reps when I called, once I said that I wanted to set up a return for a full refund, I was then put on hold again, but this time it was probably 1.5 hours before I finally got through.  
 
Finally Dell informed me that getting a refund would take 30 days. I'll be calling my credit card company to dispute Dell's charge. I will never order from Dell again and advise anyone looking for a computer to steer clear.

I DO NOT recommend shopping at DELL.com and I do NOT recommend DELL products. I had bought an Inspiron laptop. I had to return it for replacement. Switched to XPS, and again had to switch it. So that was 4 new computer set ups within a span of 4 months, and between 8 -10 complete computer re-installs... very time consuming. The last XPS went AWRY one day beyond the 21 days... and continued to breakdown and malfunction. I cannot recall all the gory details now. Because I had so many problems, Dell sent a repair person 2-3 times to my home, under my 4 year warranty. The company was INCOMPETENT. They were out of boston. They forgot to reinstall the fingerprint reader. They broke the keyboard. My computer NEVER closed properly after the motherboard and other components were replaced. This home repair company DISCONTINUED my service because they didn't like my apt. I refused to KEEP this 2 month old Dell without home service.  
After anguishing months of trying to contact DELL corporate, I finally got someone to authorize return and refund of this laptop. The quality of Dell products is so poor I cannot believe that people rave. I bought a sony vaio as a replacement and had no problems whatsoever...was up and running instantly and have had no problems with networking or machine since. What a contrast. This was what I expected from my Dell, which had top components. So beware. Don't buy a Dell. Contrary to what others have said, I thought their tech support was pretty good and responsive, and available 24/7 pretty promptly w/o long wait times (but I had the XPS upgraded support.)  

I bought a Canon PowerShot A2000IS camera from Dell and it was my mistake that I didn't reviewed their return policy while placing the order. The camera was performing very very poor and I am totally not satisfied with its performance. It takes almost minutes for the camera to get ready between the pictures. Also the video quality is absolutely bad. I thought of returning this crap and shocked to know that it has to be returned within 21 days and that too with a 15% re-stocking fee. What a return policy it is ? They diverted me to the Canon Customer care and the technical person who attended me was very rude and insisted me to accept what it is. He never helped me in fixing my or even care about my problem. Finally he could give me only the option of sending it to the Factory service centre (at my own cost again) for repair. I really regret my decision of buying this product and henceforth decided not to buy anything from Dell.