I ordered a Dell 3007WFP-HC Monitor. I've been purchasing from online retailers for almost a decade, and checking out was a breeze.  
 
Immediately after the order, I pulled up my online banking account at Wachovia and checked that the right amount of money had been withdrawn from my account by Dell.  
 
Eventually, I received a Fed Ex tracking number and monitored the shipping status with great anticipation.  
 
On Thursday, the day I was supposed to receive the monitor, I noticed that Fed Ex had a "Delivery Exception". It was around 10 a.m. and Fed Ex claimed to have attempted a delivery. I checked my front door and there was no tag. I called Fed Ex and they told me someone from Dell called Sharon Stevens had canceled my order. I called Dell, and they hung up on me twice. I was put on hold, but somehow the line kept dropping.  
 
When I eventually spoke to a supervisor with a heavy Indian accent, he was kind enough to admit there had been a mistake and he went ahead and re-ordered another monitor and this time, and the polite fellow even ordered it with standard overnight shipping!  
 
Later on the new tracking number was posted on their site, and I couldn't have been more delighted.  
 
The next day the same thing happened. Someone from Dell, again informed the people at Fed Ex not to deliver the monitor to me. And to make matters worse, the Fed Ex guys did not update their website. So when I call Dell, they look up my order and tell me that Fed Ex tried to deliver but I was unavailable, and that they will make two more delivery attempts...  
 
How is this possible. How can they take money from my account, and then cancel my order later due to online fraud concerns?  
 
I called my bank to figure out if all my shipping/billing details were correct, because it is a new debit card which I got after a previous one was lost. Everything checked out. I am now waiting to hear from dell, but all they do is tell me to contact Fed Ex.  
 
I should have consulted this website before making my purchase. I don't know why I assumed they were a strong brand, of good repute. I will NEVER buy from Dell again. And I hope none of you here have to deal with this kind of nonsense, ever. The cost of the monitor has considerably gone up due to the amount of phone calls I've had to make. I'll be purchasing my monitor from HP instead, once I get my refund.

Dell is horrible. They had a special sale on the Nokia 5800. I placed 2 orders for 2 phone just minutes after they put up the sale. Got 2 confirmation emails saying that I will get my item by 5/4. Two days later they sent another emails saying my order will be delayed for another week. And another email this morning saying that they cannot meet demand order have been canceled. Some other people that ordered after me already got their products. They still have the item in stock now selling it for original price. Why put up the sale if you're not going to honor it???? Im so pissed at them..

Ordered a Samsung monitor from Dell on 4/27. Monitor listed a $110 discount. Proceeded through checkout where discount continued to appear. After submitting payment info, discount had disappeared. Understand that this constitutes criminal fraud on Dell's part. Be warned about them.

Very terrible, Dell is going down as bad as their customer service is. No wonder people are running away from them. Customer service can't cancel an order 2 hours after the order been made. Reason it's in production and can't be canceled. The shipping is next week? Why you can't cancel, and prefer to charge your loyal customers 15% restocking fee. This is the last time I will buy again from this company. Dell is getting the worst rating ever.

This review was modified by its author, rufa33, on 7/30/09 2:02 PM.

I ordered a computer on February 20th. The original delivery date was supposed to be after a couple of weeks. I received two order delay notification emails (expected delivery date April 1st). When I called Dell I asked them what the problem was, they just blamed it on a part not having arrived. I asked for a discount or at least for expedited shipping and they refused to provide either. The call center experience is awful. I spoke with different assistants and no one seem to care about customer satisfaction. Most dell representatives were really rude.  
The computer eventually arrived after 6 weeks from the order. Will never order a Dell again, as they cannot deliver the products and service they advertise on their website.

This review was modified by its author, sorbetto, on 4/26/09 10:57 AM.

I bought my first Nokia e61 at Dell.com so when I decide to get another nokia e63 I went to dell.com and ordered it for $223.Next day I saw their adds at dealsofamerica.com that they went down to $198. I called and spoke with 3 customer service and ask how they can help me to get this new price.The first told me he cannot do anything so I asked to connect me to his Supervisor and same that he cannot do anything either. I was frustrated and I even ask if I cancel it and order another one will that be posible and he told me he cannot do anything.On next day I saw my order to be originally ship on April 24 and they change it to May 1 and I called them right away and upgrade my shipping for two days and willing to pay $11 for shipping. After a while I called dell.com again and spoke with one of the customer service and again I explain that I saw a $198 for the phone that I'm ordering and he gave me a case number 638998891 that they will give me $20 back.With this kind of hustle that I went through, I will never again order from them.There is nobody that will help me in case I get into a problem.I will continue buying my stuff at amazon.com and I feel secure with them.I am afraid with dell.com with all the problems I went through. How many times do I need to call them and begged them to help me on my order? This is not the store that I want to be involved.At amazon.com even the price is little high, I feel peace of ordering.I rather pay extra more than ordering with dell.com.  

This review was modified by its author, romfz1, on 4/30/09 11:16 PM.

Ordered a 46" Sony TV on 04/06. Got an acknowledgment that it would be there by 04/15. After couple of days got another mail that order delayed till 05/04. They keep doing this every time. If they don't have enough items in stock, why sell them. In fact they are still selling the item on their website claiming that it will ship in 1-2 weeks. Dell has really gone down the drain over the years. This ill be my last purchase from them.

I ordered a Dell in late October 2008, and I had just the worst experience imaginable. I bought a desktop from their Outlet or better yet a "refurb". Now I know at least 2 people who have bought refurbs from Dell and have not had problems, so I figured I was safe. I was not. When the original Desktop showed up, it would not even turn on. I spent hours on the phone with tech support before they decided to send a tech to my house to replace the IO panel. The tech showed up a few days later, replaced the part and it still did not work. He spent almost an hour on the phone with Dell and scheduled to have him come back and replaced the motherboard, and the IO panel(again). This time he showed up and Dell had sent him the wrong parts. o he had to come back a third time to fix it and it still would not turn on. Finally they decided to have me send the machine back and send me a replacement. I recieved the second desktop the first week of December 2008. So I paid almost $2000 for a computer on the last day of October and finally I have a machine that works over a month later. The second one turned on and ran quite well... for about a month. A month after receiving the 2nd desktop it failed to boot up to Windows and I called tech support again an spent another couple of hours with them trying to diagnose the problem and it turned out that my HDD had "burned out". So they sent the tech to my house yet again and he replaced the HDD. It worked again... for another 2 months. Then one day in early March while I was playing a game the computer decied to just shut off. I tried rebooting and it shut off again. It did that about 5 times, then I called the dreaded tech support yet again. They finalized it was either the motherboard, the cooling system, or the power supply. They sent a tech to my house(for the 5th time) to replace the 3 parts. It still did not fix the problem. The tech spent 3 hours trying to fix it and talking with Dell. They offered to send me another replacement. This time I pleaded with them that I was already using a "replacement" and demanded a refund. They wouldn't hear it, I pleaded with customer service management for hours and they had no sympathy. They insisted I get another replacement. So I had no choice but to get the replacement. The day my THIRD machine arrived I plugged it in and booted it up and got a BLUE SCREEN right away. At this point I am ready to just throw this thing out the window. I spent another 3 hours on the phone with tech support trying to diagnose this problem and they suggested a system restore. I did it and eventually it blue-screened again, and failed to boot into Windows. I spoke to Dell customer service yet again and they again suggested a replacement. At this point I was finished dealing with Dell and I went through my Credt Card company, disputed the charge and they credited the charge. I am NEVER dealing with Dell again. Never.

Horrible, horrible experience. I ordered the E51 phone yesterday (3/31). On 4/1 I received an email said that the est. delivery day was 4/8. Five hours later another email said it had been delayed and the new delivery day was 4/13. I called to cancel it. CSR said that I can’t but I can return it when I get the shipment. I asked him if I get charged for “restocking fee” if I return without opening the package. He said he doesn’t know and transfer to sale specialist to give me the answer.  
 
Well, same thing. Sale specialist said he doesn’t know about that but the CSR will give me the answer. I told him that CSR did not know that why he transferred me to you. He said “ok, let me transfer you to another department who might know the answer”, WTH.  
 
Then the third person gave the same sh*t, no straight answer. At this time, I was so mad because they not only don’t let me cancel it, but they still don’t have the straight answer Yes or No. I told the third person why don’t you think about which department who can give me the darn answer. He transferred me to the fourth person in “different” department.  
 
And the answer was yes. I asked him even though I return without opening it? He said because when a customer returns the item, we have to sale as refurbish. And I told him the reason why I wanted to cancel/return it. He told me let he checked. After few minutes, he told me the “good” news. The second email was a mistake. The order will be delivered on time as scheduled. After tossing me around, some how I don’t believe but I have no choice to take his words for it. Now is waiting game.  
 
This is the first and the last order I had made from DELL.  

This review was modified by its author, RN09, on 4/2/09 10:33 AM.

Terrible Services!!!!! Don't buy from unless you don't need any warranty/services.  
I called them 16 times, They transfer me between different dept without any result.

In short, the entire experience SUCKED. The initial online order was great! I selected a top of the line machine, customized it to the hilt, ordered it and was done. They did say the estimated delivery date was 14 days later (important soon.) The problems began the next day when somebody called me "to verify my order", which was really to just sell more stuff.  
 
I had discovered I had a company discount for the company I worked for. It took them 45 minutes to validate that. But then they had to cancel and redo my order, which added another week to my delivery date. They screwed up my price, didn't copy over my overnight delivery request, didn't add on my extended warranty, and so yet again had to cancel my order and redo it a third time (for now almost 1.5 hours on the phone.) This extended my 2wk delivery date to 3wk.  
 
Then I discovered that they screwed up my delivery address. I had to call and fix that. I had also ordered a backup battery (for a total of two.) After the unsolicited customer service call, I ended up with a battery being delivered, and still TWO on order. I had to call yet again to get one of THOSE canceled.  
 
Then after another week (I had been WAITING two weeks by now), my delivery date became 4/9 (remember--my *original* purchase was 3/10.) At that point, I called them to find out if I was ever going to get my machine, or if I was only going to be able to look at pictures of it. They could only reiterate the date I saw on the web site.  
 
I canceled the order and went to a site that really sells laptops.  
 
I will NEVER contact Dell again. This is a summarized version of the whole story.

My new Dell XPS 1530 is absolute SHIT. The design combined with Vista is a losing combination. My former gateway with XP was an absolute winner. Avoid a DELL and try to avoid ANYTHING made in CHINA.

Shipping date was postponed by about two more weeks. Product back ordered. No that of a great deal to wait for it. Almost impossible to cancel your order from Dell.com. They charge tax now! My advice, if you made a mistake and ordered from dell.com, just refuse the delivery. Do not waste hours of your time calling them to cancel your order. And there is no way to cancel your order online thru dell.com website.  
So far, out of three orders I made with dell.com within the last six month, I received zero! Two were canceled by dell for apparently no reason (my guess those were price mistakes and dell.com feels no obligation to honor your order if the price is not favorable to dell). The last order I had to cancel due to dell.com failure to ship the order on time. The deal was so-so and does not worth waiting weeks for your order to be shipped.  
Bast advice, stay away from dell.com. There are other merchants that ship fast and do not charge sales tax!

I hate prebuilt computers. I'm still using a prebuilt computer but it's not a dell.  
 
What I hate most about Dell is the quality of their prebuilts. Whoever they buy from it's crap.  
 
Their desktop PSU gave out on me within a month. Blinking Amber. They refused to send me a PSU replacement unless I buy that part. Which was double the psu price of other better brands. By better brands I mean non generic.  
 
They went and said I had to buy the psu from them because the cable is cut in to two.  
 
Well, I bought my own PSU that is much better in quality with a bit more WATTS. and bought cable splitters. about more than twice less than the one dell wanted me to buy.  
 
I never seen such poorly designed computers. Anything they have good is a few grands. And the fact that the inside (if you ever took the case off) is riddled with generic components. I will not be surpise if every dell dies in a couple of years.

Twice, for two totally different products (first a tv and then a desktop computer), Dell has refused to honor their advertised price. I went through all of the trouble of placing my order online with Dell, received both an acknowledgment and a confirmation email, then when my ship date came around a couple days later I get a new email that says it is back-ordered but they are "confident" it will ship out in a week. So I wait another week and instead of shipping my item they cancel my order and claim the price was a mistake, that they had set their sale too low, and now want to sell me the same item at a radically higher price! This is either fraud or gross negligence.