Very terrible, Dell is going down as bad as their customer service is. No wonder people are running away from them. Customer service can't cancel an order 2 hours after the order been made. Reason it's in production and can't be canceled. The shipping is next week? Why you can't cancel, and prefer to charge your loyal customers 15% restocking fee. This is the last time I will buy again from this company. Dell is getting the worst rating ever.

This review was modified by its author, rufa33, on 7/30/09 2:02 PM.

I ordered a computer on February 20th. The original delivery date was supposed to be after a couple of weeks. I received two order delay notification emails (expected delivery date April 1st). When I called Dell I asked them what the problem was, they just blamed it on a part not having arrived. I asked for a discount or at least for expedited shipping and they refused to provide either. The call center experience is awful. I spoke with different assistants and no one seem to care about customer satisfaction. Most dell representatives were really rude.  
The computer eventually arrived after 6 weeks from the order. Will never order a Dell again, as they cannot deliver the products and service they advertise on their website.

This review was modified by its author, sorbetto, on 4/26/09 10:57 AM.

I bought my first Nokia e61 at Dell.com so when I decide to get another nokia e63 I went to dell.com and ordered it for $223.Next day I saw their adds at dealsofamerica.com that they went down to $198. I called and spoke with 3 customer service and ask how they can help me to get this new price.The first told me he cannot do anything so I asked to connect me to his Supervisor and same that he cannot do anything either. I was frustrated and I even ask if I cancel it and order another one will that be posible and he told me he cannot do anything.On next day I saw my order to be originally ship on April 24 and they change it to May 1 and I called them right away and upgrade my shipping for two days and willing to pay $11 for shipping. After a while I called dell.com again and spoke with one of the customer service and again I explain that I saw a $198 for the phone that I'm ordering and he gave me a case number 638998891 that they will give me $20 back.With this kind of hustle that I went through, I will never again order from them.There is nobody that will help me in case I get into a problem.I will continue buying my stuff at amazon.com and I feel secure with them.I am afraid with dell.com with all the problems I went through. How many times do I need to call them and begged them to help me on my order? This is not the store that I want to be involved.At amazon.com even the price is little high, I feel peace of ordering.I rather pay extra more than ordering with dell.com.  

This review was modified by its author, romfz1, on 4/30/09 11:16 PM.

Ordered a 46" Sony TV on 04/06. Got an acknowledgment that it would be there by 04/15. After couple of days got another mail that order delayed till 05/04. They keep doing this every time. If they don't have enough items in stock, why sell them. In fact they are still selling the item on their website claiming that it will ship in 1-2 weeks. Dell has really gone down the drain over the years. This ill be my last purchase from them.

I ordered a Dell in late October 2008, and I had just the worst experience imaginable. I bought a desktop from their Outlet or better yet a "refurb". Now I know at least 2 people who have bought refurbs from Dell and have not had problems, so I figured I was safe. I was not. When the original Desktop showed up, it would not even turn on. I spent hours on the phone with tech support before they decided to send a tech to my house to replace the IO panel. The tech showed up a few days later, replaced the part and it still did not work. He spent almost an hour on the phone with Dell and scheduled to have him come back and replaced the motherboard, and the IO panel(again). This time he showed up and Dell had sent him the wrong parts. o he had to come back a third time to fix it and it still would not turn on. Finally they decided to have me send the machine back and send me a replacement. I recieved the second desktop the first week of December 2008. So I paid almost $2000 for a computer on the last day of October and finally I have a machine that works over a month later. The second one turned on and ran quite well... for about a month. A month after receiving the 2nd desktop it failed to boot up to Windows and I called tech support again an spent another couple of hours with them trying to diagnose the problem and it turned out that my HDD had "burned out". So they sent the tech to my house yet again and he replaced the HDD. It worked again... for another 2 months. Then one day in early March while I was playing a game the computer decied to just shut off. I tried rebooting and it shut off again. It did that about 5 times, then I called the dreaded tech support yet again. They finalized it was either the motherboard, the cooling system, or the power supply. They sent a tech to my house(for the 5th time) to replace the 3 parts. It still did not fix the problem. The tech spent 3 hours trying to fix it and talking with Dell. They offered to send me another replacement. This time I pleaded with them that I was already using a "replacement" and demanded a refund. They wouldn't hear it, I pleaded with customer service management for hours and they had no sympathy. They insisted I get another replacement. So I had no choice but to get the replacement. The day my THIRD machine arrived I plugged it in and booted it up and got a BLUE SCREEN right away. At this point I am ready to just throw this thing out the window. I spent another 3 hours on the phone with tech support trying to diagnose this problem and they suggested a system restore. I did it and eventually it blue-screened again, and failed to boot into Windows. I spoke to Dell customer service yet again and they again suggested a replacement. At this point I was finished dealing with Dell and I went through my Credt Card company, disputed the charge and they credited the charge. I am NEVER dealing with Dell again. Never.

Horrible, horrible experience. I ordered the E51 phone yesterday (3/31). On 4/1 I received an email said that the est. delivery day was 4/8. Five hours later another email said it had been delayed and the new delivery day was 4/13. I called to cancel it. CSR said that I can’t but I can return it when I get the shipment. I asked him if I get charged for “restocking fee” if I return without opening the package. He said he doesn’t know and transfer to sale specialist to give me the answer.  
 
Well, same thing. Sale specialist said he doesn’t know about that but the CSR will give me the answer. I told him that CSR did not know that why he transferred me to you. He said “ok, let me transfer you to another department who might know the answer”, WTH.  
 
Then the third person gave the same sh*t, no straight answer. At this time, I was so mad because they not only don’t let me cancel it, but they still don’t have the straight answer Yes or No. I told the third person why don’t you think about which department who can give me the darn answer. He transferred me to the fourth person in “different” department.  
 
And the answer was yes. I asked him even though I return without opening it? He said because when a customer returns the item, we have to sale as refurbish. And I told him the reason why I wanted to cancel/return it. He told me let he checked. After few minutes, he told me the “good” news. The second email was a mistake. The order will be delivered on time as scheduled. After tossing me around, some how I don’t believe but I have no choice to take his words for it. Now is waiting game.  
 
This is the first and the last order I had made from DELL.  

This review was modified by its author, RN09, on 4/2/09 10:33 AM.

Terrible Services!!!!! Don't buy from unless you don't need any warranty/services.  
I called them 16 times, They transfer me between different dept without any result.

In short, the entire experience SUCKED. The initial online order was great! I selected a top of the line machine, customized it to the hilt, ordered it and was done. They did say the estimated delivery date was 14 days later (important soon.) The problems began the next day when somebody called me "to verify my order", which was really to just sell more stuff.  
 
I had discovered I had a company discount for the company I worked for. It took them 45 minutes to validate that. But then they had to cancel and redo my order, which added another week to my delivery date. They screwed up my price, didn't copy over my overnight delivery request, didn't add on my extended warranty, and so yet again had to cancel my order and redo it a third time (for now almost 1.5 hours on the phone.) This extended my 2wk delivery date to 3wk.  
 
Then I discovered that they screwed up my delivery address. I had to call and fix that. I had also ordered a backup battery (for a total of two.) After the unsolicited customer service call, I ended up with a battery being delivered, and still TWO on order. I had to call yet again to get one of THOSE canceled.  
 
Then after another week (I had been WAITING two weeks by now), my delivery date became 4/9 (remember--my *original* purchase was 3/10.) At that point, I called them to find out if I was ever going to get my machine, or if I was only going to be able to look at pictures of it. They could only reiterate the date I saw on the web site.  
 
I canceled the order and went to a site that really sells laptops.  
 
I will NEVER contact Dell again. This is a summarized version of the whole story.

My new Dell XPS 1530 is absolute SHIT. The design combined with Vista is a losing combination. My former gateway with XP was an absolute winner. Avoid a DELL and try to avoid ANYTHING made in CHINA.

Shipping date was postponed by about two more weeks. Product back ordered. No that of a great deal to wait for it. Almost impossible to cancel your order from Dell.com. They charge tax now! My advice, if you made a mistake and ordered from dell.com, just refuse the delivery. Do not waste hours of your time calling them to cancel your order. And there is no way to cancel your order online thru dell.com website.  
So far, out of three orders I made with dell.com within the last six month, I received zero! Two were canceled by dell for apparently no reason (my guess those were price mistakes and dell.com feels no obligation to honor your order if the price is not favorable to dell). The last order I had to cancel due to dell.com failure to ship the order on time. The deal was so-so and does not worth waiting weeks for your order to be shipped.  
Bast advice, stay away from dell.com. There are other merchants that ship fast and do not charge sales tax!

I hate prebuilt computers. I'm still using a prebuilt computer but it's not a dell.  
 
What I hate most about Dell is the quality of their prebuilts. Whoever they buy from it's crap.  
 
Their desktop PSU gave out on me within a month. Blinking Amber. They refused to send me a PSU replacement unless I buy that part. Which was double the psu price of other better brands. By better brands I mean non generic.  
 
They went and said I had to buy the psu from them because the cable is cut in to two.  
 
Well, I bought my own PSU that is much better in quality with a bit more WATTS. and bought cable splitters. about more than twice less than the one dell wanted me to buy.  
 
I never seen such poorly designed computers. Anything they have good is a few grands. And the fact that the inside (if you ever took the case off) is riddled with generic components. I will not be surpise if every dell dies in a couple of years.

Twice, for two totally different products (first a tv and then a desktop computer), Dell has refused to honor their advertised price. I went through all of the trouble of placing my order online with Dell, received both an acknowledgment and a confirmation email, then when my ship date came around a couple days later I get a new email that says it is back-ordered but they are "confident" it will ship out in a week. So I wait another week and instead of shipping my item they cancel my order and claim the price was a mistake, that they had set their sale too low, and now want to sell me the same item at a radically higher price! This is either fraud or gross negligence.  
 

Well its easy say that Dell just does not cut it with me.  
Ordered TV and took them almost 2 weeks before canceling order on me with out notifying me. Not even an email. I found out about it when i checked on status of order. Sure it was a killer deal, but I'm over it.  
Wont shop there again.

The worst customer service experience i've ever encountered. First you speak to an operator, of which I spoke to two, then a receptionis, of which I spoke to three, then the salesperson or technician, of which I spoke to a number. I got transferred mid sentence, bounced around and dropped call on. The representatives themselves are horribly trained. Base is in India and the attitude taken by most of them seems to be that that is too far to care. NO concern for my bad experience, which I had with their battery, no interest in my explanation that dell batteries are being recalled for faulty manufacturing, however not for my computer, and when I tried to explain that my problems were identical to the problems of recalled batteries, no interest. When I tried to explain that I want to file my complaint so that they look into whether my model batteries were affected too, being that is how call backs are initiated, we hit a communication barrier. That was not on the script, and if it's not on the script, the issue can not possibly exist. Replacement battery was 146 dollars, 59 to 70 dollars at competetive dealers. No disrespect to Indian culture, but offshore customer service has wide and extermely frustrating cultural gaps.  
 
After many years of dell loyalty, I am so done.

I was a customer that has had a consistent good experience with Dell (a laptop for work and another desktop at home)...until this issue.  
 
I had inherited a used dell 4600i desktop. Shortly after receiving it, the desktop's hard drive crashed. I called dell up and asked for the compatible replacement drive. The tech told me which one was compatible and they had it in stock. $120 for an 80GB HDD, ouch! But I knew how touchy proprietary issues can be with the brand so I said ok. I got and it didn't work. In fact now the CD drives didn't work as well. The tech sent me new restore disks, still didn't work. After a few phone calls and nearly 4 hours on the phone, the tech had gone cover to cover in his "what to do" manual. He said it must be the IDE control on the motherboard and it would need to be replaced.  
 
I asked the tech if dell had replacement motherboards. He said that dell didn’t make them for the 4600 anymore. This process had already taken about 3 weeks (The 21 days). So at his suggestion, I bought a refurbished dell board from a 3rd party. I still had the same problem, it still didn't work.  
 
I was within 90 days of purchase and thought I'd call to see what dell would do -maybe I could exchange the never working drive for memory for my existing pc or something. New technician checked the drive and tells me, “your problem is that the drive isn't compatible and we don't have compatible drives for your pc anymore,” -it was too old.  
 
No problem he says, “I'll document all this and transfer this to customer service, would you like to buy that memory now??” I told him I’d wait to talk to customer service.  
 
After dealing with the initial customer service person, who dutifully kept repeating the “21 day policy, return not an option,” I waited about 40-45minutes to go to a "manager" for customer service- Gary Singh. I was told that because I didn't ask for a return within 21 days, I was not eligible for a return period.” Even though the day I discovered that dell sold me an incompatible drive to begin with, Gary said, “no, you should have asked for a return on the drive when the tech said my motherboard was bad too.”  
 
I reminded Gary Singh, with "full authority to make this decision, and there is no one above me," that in the current economy and business climate that he might not want to take this $120 stand for the attention it would receive. In addition, was he really willing to lose a customer that had already purchased 2 other dell pc's and had bought parts for all three because I followed the techs determination that it was the motherboard now and I didn't ask for a refund on the wrong drive sold to me in the 1st place. He simply responded, “I have already made my decision.”  
 
It only takes one bad experience to lose someone and 250+ of their closest friends and business associates. And it only cost me $120. At that point I finally decide to get a new PC form the company I bought the motherboard from and not bother with another dell based on this experience.  
 
A month later, after I actually received a couple of “customer satisfaction” e-mail surveys. I got an e-mail saying that Susan Thomas, “Dell Corporate’s Executive Resolver” had received my e-mail and would like to speak to me in regards to my issue. “Finally?” I wonder…. Cautiously optimistic, I call back. No answer at her number, no voice-mail, no ring, nothing. Susan says in the e-mail she has left voice mails and “tried to reach me for the past couple of days”. (I am sorry to say, I had no voice mails on any of my phones from her anyone else from dell.)  
 
I told her I expected that dell would stand behind their original mistake of selling me an incompatible hard drive. Charge me the restocking fee and credit me the rest. She then tells me AGAIN….”I’m the last authority, I am dell corporate”…curiously like David Singh (below her.)  
 
“Unfortunately, after 21 days there is no option for refund, but now I can give you a compatible hard drive to exchange.” I said no thank you. One, the last time I believed dell, it was wrong and two, after the AMAZING customer “non-service” I had already not received from David Singh at dell, I bought a new computer from another company. So, while I might have taken the exchange option that was not offered last month at that time, it was too little, too late now.  
 
I told Susan, I wished she hadn’t bothered to call me and offer nothing in the way of standing behind the original dell error that caused me to go past 21 days in the 1st place. I would just write my letter to Michael Dell and tell him why I won’t buy anything from his company again and let him know the two “non-customer service” reps that solidified that. Susan again, told me that she was it at corporate and she had “full authority” again…etc.  
 
All she did was refresh my irritation at how little service, satisfaction and “resolve” I received in this one, only and sadly, final issue with dell.