I shop at Dell alot. All my computers and laptops are from dell. I am going to buy another desktop soon.  
 
love to custom building process

My original purchase date was on june 3 over the phone with dell sales team. At this time the sales rep told me and my father that the order would be shipped within 7-10 business days. A month later on the 2nd of july I finally received the order. This mini had some issues with the wireless and bluetooth working. I called and spoke to technical support where I spoke with some indian fellow who could not speak english for over two hours at which he told me to restore the entire hard drive to fix the problem. I did so and it still did not fix the problem so I returned the netbook and made a new order for a different notebook. When I made the order I was very unpleased and complained about the entire situation at which I was told my order would be sent to a special department and the shipping would be refunded on the order. I was also told that I would be called within 48 hours to let me know that it had taken place. I was never called. I then called on the 13th because I looked online and the shipping had not been refunded. The man refused to help me and said I was denied the refund and there was nothing they could do. He would do nothing for me and turned me away. IF you are considering ordering from dell or from there dell financing department I would strongly suggest going somewhere else they have been the WORST experience I have ever had with a company!!!

Years ago I was a loyal Dell customer, but stopped buying from them when their exported their customer service. I thought I'd give them another change by buying a monitor. Well, their service has gone from bad to laughably dismal. It's like a Saturday Night Live parody of customer service. I tried to get a simple question answered, and spent more than an hour getting disconnected from automatic phone trees, getting disconnected from "chat" sessions, and hanging up on outsourced "customer service representatives" who only speak enough English to read off the script on the screen in front of them. It's pathetic. AVOID BUYING FROM DELL.

GREAT SYSTEM / POOR CUSOMER SERVICE  
DON'T FORGET TO BUY A WARRANTY TO SAVE MONEY~

This review was modified by its author, jgsdf74, on 7/9/09 6:36 PM.

Useless company. Ordered a studio xps435T on sale, which they proceeded to delay repeatedly. They gave me one day to respond to an email after the second delay to allow them to continue processing the order. Ordered a second time and the same thing happened. A total of 5 delays and two cancelled orders. A company shouldnt put a product on sale if they cannot keep up with the demand

I have spent over 23 hours on the phone just to learn the product sent to me was useless. I am now in the process of trying to return the product. I am in the third hour of my 2nd call to DELL. They stink.

So I ordered a new laptop, an Alienware M17x as a graduation present to myself, I placed my order on 6/19/09 and its just been sitting in the "In Production" stage for almost 3 weeks now and it has a estimated delivery date of 7/15/09, almost a month! I understand an order taking that long if its the holiday season or if a part is out of stock but I have received no email or anything about any parts being out of stock, I've tried to call Dell and ask whats the hold up and all they can tell me is that it is "In Production" and that there is no delay. This customer service is horrible, if there is a delay I want to know why!  
 
[EDIT]  
So i posted on the dell forums complaining about how customer service is giving me the run around on my order and dell deletes it and i get an email saying it was removed because it is in violation of their terms and conditions saying I posted sensative information about an order, just goes to show how they want to hide how horrible of a company they are and how they treat their customers.  
 
[EDIT]  
Finally got a customer service rep who gave me answers, he told me my machine has shipped to their distribution center and will be going out Monday, lets hope he was telling the truth. Still I wouldn't recommend Dell to anyone, stay away from them!

This review was modified by its author, farpetrad, on 7/10/09 6:11 PM.

DELL IS A SCAM!  
 
Placed order online with Dell.com in May 2009 now it is July and we are still awaiting our Two New Systems, by the time Dell ships these units it may be Windows 7 Release date. We have three emails delaying this order and have been hung up on by customer service at Dell on many occasions.  
 
This world is coming to an END  
 
Order 752124150  
 
Product Description  
 
Intel® Pentium® dual-core processor E5200 (2MB L2, 2.5GHz, 800 FSB)  
 
Genuine Windows Vista® Home Basic Service Pack 1  
 
Estimated Delivery Date  
 
06/09/2009  
 
Revised Est.  
Delivery Date  
06/18/2009  
 
Revised Est.  
Delivery Date  
06/29/2009  
 
 
 
NO BULL  
 
 
NEW UPDATE 07-14-2009  
 
Revised Estimated Delivery Date  
 
 
 
You can check on the progress of your order at any time by clicking on the Order Number(s) below  
 
 
Order Number 752124150  
 
Delivery Date 07/29/2009  
 
 
 
Inspiron 530s, Intel Pentium Conroe Dual Core Processor E5200(2.5GHz, 800FSB) with 2M B cache  
 
 
 
 

This review was modified by its author, QCUSAINC, on 7/14/09 9:35 AM.

Great service and expedient delivery. Products were well priced.

I just got off phone with Customer Support (in India, of course), trying to get Dell to call UPS and put an intercept on the package for local pick-up after holiday weekend.  
 
Spent 5 min arguing with rep who told me that was impossible (had done this 5 min before with NewEgg who got this done in 2 min.) Asked for Supervisor, who also said this was impossible. Finally got UPS on a conference call, who said it was possible, but since Dell hadn't sent out shipping manifest in 2 days, that they had to call back when it was received.  
 
This is certainly not the first time I've had such problems with Dell Customer Support.  
 
Ditto that (problems) for support for the small-footprint Studio Hybrid. Asked for specific info whether a 7200 RPM 2.5" SATA drive could replace the stock 5400 RPM. I saw no reason why not, but called to make SURE. Call 1 - no you can't; call 2 - (after seeing this as an upgrade option) yes you can.  
 
Also issue was whether a Wireless N card could be added after the fact - were antenna wires in place. Never got an answer. Then, what size is the card, 1/2 or full height. Specs say 1/2, service manual looks like full. Tech has no idea.  
 
This can I say - I do anything I can to avoid these people unless absolutely necessary.  
 
(Also find it interesting that Dell does not use these ratings to improve their Customer Service - but like Lilly Tomlin said, "We're the phone company, we don't have to care...")  
 
 
UPDATE #1 (July 3, 2009)  
Since I could not discern what kind of wireless LAN setup there was, I bit the bullet and ordered it with the Dell 1505 Wireless LAN card that had several poor reviews. Upon receipt of the computer, the Dell Wireless card performed badly, frequently dropping file transfers and hanging. After waiting on Tech Support in India for 45 min, I got Dell to send a replacement Dell card instead of the better reviewed Intel for which they do have drivers (they outright refused to do this enven though they stock it).  
 
The replacement card showed up two days later, and performed almost as badly as the first.  
 
I then ordered an Intel 5100 Wireless LAN card from Provantage which was delivered 3 days later and performed perfectly the first time.  
 
I contacted Dell support by Chat this evening, was told that Dell would refund for the dysfunctional card, but I had to call their Customer Support Line, resulting in a dropped Indian queue after 30 minutes.  
 
I've given up and applying for the refund through my Credit Card company.  
 
 
UPDATE #2 (August 10, 2009) 1-1/2 months after my order was placed, I have received a refund on the defective LAN card from my Credit Card company with absolutely no communications for Dell which was mailed a duplicate letter of complaint with support documents for the refund (typical!!!)  
 
 
MORAL - never, EVER deal with Dell unless they have something like this, that no one else makes. If you do deal with them, expect to do your own tech support as they are little help. What makes this worse is this unit was ordered for customization and resale through my consulting business; there is nothing like being hung out to dry by your supplier and having to apologize to your customer for their incompetence.

This review was modified by its author, wsalomon, on 8/10/09 4:21 PM.

two of the computers worked great but another one keeps restarting for no reason. called Dell a dozen times and get three tech to look into it. problem still not resolve over a month. we are supposed to have next business day service and I am quite certain it's hardware issue. but...

Tried to order Yamaha Headphones from Canadian Website. Would not let me login with my email address since in the past I had once used it for the US website. Customer Service Chat Link was broken. Called customer service, talked to three customer service representatives, some hard to understand, before I eventually got transferred back to the main menu. Gave up and registered on Dell Canada with another email address. Tried to place order, but website forced verisign for Mastercard. Had to set a Verisign password before I was allowed to place my order. Ordering process did not prompt for shipping address so I accidentally placed order with shipping address same as billing address. I tried to edit shipping address online but order would not show up. It kept directing me to the US site and kept showing me someone else's order history (it seems that dell re-uses customer numbers in different regions). SO, I called and the customer service representative said that they could not change the shipping address. I cancelled my order.  
 
UPDATE: Event though the CSR gave me an order cancellation number, my headphones arrived the next day. In the end they delivered, but their online ordering system and customer support leaves much to be desired.

This review was modified by its author, lex80, on 6/12/09 7:05 PM.

Dell is so screwed up I have a "purchase id #" and an  
order #". Go figure which one.  
 
I've had my eye on the dell 2709 for months and jumped on it when there was a $180 price drop. When I received the emailed invoice it was for a DOUBLESIGHT 27". I called to rectify. It took one hour, countless automated choices and finally 6 phone transfers to get to the right rep.  
 
The rep them proceeded to tell me it was my mistake when it was, in fact, IMPOSSIBLE since the only way to get to a Doublesight 27" is to actually search for "27", and I went through your standard "monitor>flat lcd>24" - 30" filters. The rep said I could find the Doublesight 27" by doing a 27" search, to which I repeated I never did a 27" search. Why should I when the 24 -30 filter yields only 6 or 7 results in the first place. Can you believe this went on the 15 minutes!!!  
 
After that, all was straightened out. The only reason I didn't give Dell a 1 on their survey was because I got what I wanted in the end.

Dell has a really bad return policy. I placed an order for a 32" Vezio HDTV. Then the next day I went to Costco and found Vezio 37" HDTV for the same price! So I called them and wanted to return it. They told me that they would charge me 15% restocking fee. I told them I hadn't received it yet. I'd like to refuse the delivery. They told me no matter what, 15% restocking fee cannot be removed. How ridiculous is that? It's brand new and never been touched.  
Also, the customer service is really poor. When you call them for purchase, they are very nice, almost instantly answer the call. I had some glitches with credit card purchase: the VerifyVisa didn't work on their website. I called my visa company, and was told it's must be their website problem. Then I called them and left a message, and they call back in a short while, and very eager to get the deal done.  
However, when I tried to call them to return, I was directly twice to a department, and waited half an hour to get some one to talk to. The representative is Leslie, and she told me they cannot remove the restocking fee. I asked for her supervisor, Eddy, and explained the situation. He too told me he cannot remove the restocking fee after I reasoned with him for a long time.  
Post Note: When I received the TV, I noticed they shipped the TV with its original box, no additional packaging. Maybe that's why they need to charge me 15% restocking fee because it's not brand new anymore. Once I accept the 15% restocking fee, everything else with the return was very smooth: they send free return UPS lable and keep track of the return status.

This review was modified by its author, wydeng, on 6/17/09 4:42 PM.

I have ordered a Inspiron 1525 from Dell. The overall quality is good, but the webcam did not work from the day 1, and I'm still trying to fix it ... I have reinstalled the drive for a good 10 times and tried to search online for solutions but still not able to fix it. Now I'm still using my desktop's webcam. Sign ... Not good.