I used to purchase quite a bit from Dell in the past but NEVER AGAIN. They have the worst customer service and have transferred all of their reps to India.  
Ive purchased several items only to have coupons denied for no reason, and then receive multiple broken items from Dell again and again.  
 
Trying to call in for support is futile as the Indian reps barely understand english and are very rude at times, and expect to be transferred several times during your call and put on hold indefinitely.  
 
They dont care about customers any more and treat you like garbage and their quality in computers has plummeted as well.  
 
AVOID DELL LIKE THE PLAGUE

I have bought 5800 TouchScreen Nokia phone from Dell and today is 27th July 2009 and my phone screen is gone. It shows the screen damage and guess what I never ever dropped it.There is no outside screen damage, its internal.I am very very disappointed.

This review was modified by its author, mmasand, on 7/29/09 10:59 PM.

My original purchase date was on june 3 over the phone with dell sales team. At this time the sales rep told me and my father that the order would be shipped within 7-10 business days. A month later on the 2nd of july I finally received the order. This mini had some issues with the wireless and bluetooth working. I called and spoke to technical support where I spoke with some indian fellow who could not speak english for over two hours at which he told me to restore the entire hard drive to fix the problem. I did so and it still did not fix the problem so I returned the netbook and made a new order for a different notebook. When I made the order I was very unpleased and complained about the entire situation at which I was told my order would be sent to a special department and the shipping would be refunded on the order. I was also told that I would be called within 48 hours to let me know that it had taken place. I was never called. I then called on the 13th because I looked online and the shipping had not been refunded. The man refused to help me and said I was denied the refund and there was nothing they could do. He would do nothing for me and turned me away. IF you are considering ordering from dell or from there dell financing department I would strongly suggest going somewhere else they have been the WORST experience I have ever had with a company!!!

Years ago I was a loyal Dell customer, but stopped buying from them when their exported their customer service. I thought I'd give them another change by buying a monitor. Well, their service has gone from bad to laughably dismal. It's like a Saturday Night Live parody of customer service. I tried to get a simple question answered, and spent more than an hour getting disconnected from automatic phone trees, getting disconnected from "chat" sessions, and hanging up on outsourced "customer service representatives" who only speak enough English to read off the script on the screen in front of them. It's pathetic. AVOID BUYING FROM DELL.

GREAT SYSTEM / POOR CUSOMER SERVICE  
DON'T FORGET TO BUY A WARRANTY TO SAVE MONEY~

This review was modified by its author, jgsdf74, on 7/9/09 6:36 PM.

Useless company. Ordered a studio xps435T on sale, which they proceeded to delay repeatedly. They gave me one day to respond to an email after the second delay to allow them to continue processing the order. Ordered a second time and the same thing happened. A total of 5 delays and two cancelled orders. A company shouldnt put a product on sale if they cannot keep up with the demand

I have spent over 23 hours on the phone just to learn the product sent to me was useless. I am now in the process of trying to return the product. I am in the third hour of my 2nd call to DELL. They stink.

So I ordered a new laptop, an Alienware M17x as a graduation present to myself, I placed my order on 6/19/09 and its just been sitting in the "In Production" stage for almost 3 weeks now and it has a estimated delivery date of 7/15/09, almost a month! I understand an order taking that long if its the holiday season or if a part is out of stock but I have received no email or anything about any parts being out of stock, I've tried to call Dell and ask whats the hold up and all they can tell me is that it is "In Production" and that there is no delay. This customer service is horrible, if there is a delay I want to know why!  
 
[EDIT]  
So i posted on the dell forums complaining about how customer service is giving me the run around on my order and dell deletes it and i get an email saying it was removed because it is in violation of their terms and conditions saying I posted sensative information about an order, just goes to show how they want to hide how horrible of a company they are and how they treat their customers.  
 
[EDIT]  
Finally got a customer service rep who gave me answers, he told me my machine has shipped to their distribution center and will be going out Monday, lets hope he was telling the truth. Still I wouldn't recommend Dell to anyone, stay away from them!

This review was modified by its author, farpetrad, on 7/10/09 6:11 PM.

DELL IS A SCAM!  
 
Placed order online with Dell.com in May 2009 now it is July and we are still awaiting our Two New Systems, by the time Dell ships these units it may be Windows 7 Release date. We have three emails delaying this order and have been hung up on by customer service at Dell on many occasions.  
 
This world is coming to an END  
 
Order 752124150  
 
Product Description  
 
Intel® Pentium® dual-core processor E5200 (2MB L2, 2.5GHz, 800 FSB)  
 
Genuine Windows Vista® Home Basic Service Pack 1  
 
Estimated Delivery Date  
 
06/09/2009  
 
Revised Est.  
Delivery Date  
06/18/2009  
 
Revised Est.  
Delivery Date  
06/29/2009  
 
 
 
NO BULL  
 
 
NEW UPDATE 07-14-2009  
 
Revised Estimated Delivery Date  
 
 
 
You can check on the progress of your order at any time by clicking on the Order Number(s) below  
 
 
Order Number 752124150  
 
Delivery Date 07/29/2009  
 
 
 
Inspiron 530s, Intel Pentium Conroe Dual Core Processor E5200(2.5GHz, 800FSB) with 2M B cache  
 
 
 
 

This review was modified by its author, QCUSAINC, on 7/14/09 9:35 AM.

I just got off phone with Customer Support (in India, of course), trying to get Dell to call UPS and put an intercept on the package for local pick-up after holiday weekend.  
 
Spent 5 min arguing with rep who told me that was impossible (had done this 5 min before with NewEgg who got this done in 2 min.) Asked for Supervisor, who also said this was impossible. Finally got UPS on a conference call, who said it was possible, but since Dell hadn't sent out shipping manifest in 2 days, that they had to call back when it was received.  
 
This is certainly not the first time I've had such problems with Dell Customer Support.  
 
Ditto that (problems) for support for the small-footprint Studio Hybrid. Asked for specific info whether a 7200 RPM 2.5" SATA drive could replace the stock 5400 RPM. I saw no reason why not, but called to make SURE. Call 1 - no you can't; call 2 - (after seeing this as an upgrade option) yes you can.  
 
Also issue was whether a Wireless N card could be added after the fact - were antenna wires in place. Never got an answer. Then, what size is the card, 1/2 or full height. Specs say 1/2, service manual looks like full. Tech has no idea.  
 
This can I say - I do anything I can to avoid these people unless absolutely necessary.  
 
(Also find it interesting that Dell does not use these ratings to improve their Customer Service - but like Lilly Tomlin said, "We're the phone company, we don't have to care...")  
 
 
UPDATE #1 (July 3, 2009)  
Since I could not discern what kind of wireless LAN setup there was, I bit the bullet and ordered it with the Dell 1505 Wireless LAN card that had several poor reviews. Upon receipt of the computer, the Dell Wireless card performed badly, frequently dropping file transfers and hanging. After waiting on Tech Support in India for 45 min, I got Dell to send a replacement Dell card instead of the better reviewed Intel for which they do have drivers (they outright refused to do this enven though they stock it).  
 
The replacement card showed up two days later, and performed almost as badly as the first.  
 
I then ordered an Intel 5100 Wireless LAN card from Provantage which was delivered 3 days later and performed perfectly the first time.  
 
I contacted Dell support by Chat this evening, was told that Dell would refund for the dysfunctional card, but I had to call their Customer Support Line, resulting in a dropped Indian queue after 30 minutes.  
 
I've given up and applying for the refund through my Credit Card company.  
 
 
UPDATE #2 (August 10, 2009) 1-1/2 months after my order was placed, I have received a refund on the defective LAN card from my Credit Card company with absolutely no communications for Dell which was mailed a duplicate letter of complaint with support documents for the refund (typical!!!)  
 
 
MORAL - never, EVER deal with Dell unless they have something like this, that no one else makes. If you do deal with them, expect to do your own tech support as they are little help. What makes this worse is this unit was ordered for customization and resale through my consulting business; there is nothing like being hung out to dry by your supplier and having to apologize to your customer for their incompetence.

This review was modified by its author, wsalomon, on 8/10/09 4:21 PM.

Dell is so screwed up I have a "purchase id #" and an  
order #". Go figure which one.  
 
I've had my eye on the dell 2709 for months and jumped on it when there was a $180 price drop. When I received the emailed invoice it was for a DOUBLESIGHT 27". I called to rectify. It took one hour, countless automated choices and finally 6 phone transfers to get to the right rep.  
 
The rep them proceeded to tell me it was my mistake when it was, in fact, IMPOSSIBLE since the only way to get to a Doublesight 27" is to actually search for "27", and I went through your standard "monitor>flat lcd>24" - 30" filters. The rep said I could find the Doublesight 27" by doing a 27" search, to which I repeated I never did a 27" search. Why should I when the 24 -30 filter yields only 6 or 7 results in the first place. Can you believe this went on the 15 minutes!!!  
 
After that, all was straightened out. The only reason I didn't give Dell a 1 on their survey was because I got what I wanted in the end.

Dell has a really bad return policy. I placed an order for a 32" Vezio HDTV. Then the next day I went to Costco and found Vezio 37" HDTV for the same price! So I called them and wanted to return it. They told me that they would charge me 15% restocking fee. I told them I hadn't received it yet. I'd like to refuse the delivery. They told me no matter what, 15% restocking fee cannot be removed. How ridiculous is that? It's brand new and never been touched.  
Also, the customer service is really poor. When you call them for purchase, they are very nice, almost instantly answer the call. I had some glitches with credit card purchase: the VerifyVisa didn't work on their website. I called my visa company, and was told it's must be their website problem. Then I called them and left a message, and they call back in a short while, and very eager to get the deal done.  
However, when I tried to call them to return, I was directly twice to a department, and waited half an hour to get some one to talk to. The representative is Leslie, and she told me they cannot remove the restocking fee. I asked for her supervisor, Eddy, and explained the situation. He too told me he cannot remove the restocking fee after I reasoned with him for a long time.  
Post Note: When I received the TV, I noticed they shipped the TV with its original box, no additional packaging. Maybe that's why they need to charge me 15% restocking fee because it's not brand new anymore. Once I accept the 15% restocking fee, everything else with the return was very smooth: they send free return UPS lable and keep track of the return status.

This review was modified by its author, wydeng, on 6/17/09 4:42 PM.

I wanted to buy my wife a really nice computer after our first year of marriage. after putting something together for price checking purposes i called and got a rep. named James. what a jerk. he acknowledge my wanting of a small discount at the beginning of the call (to keep in mind a bad experiance with dell 7 years ago)only to tell me after trying to sell me more items that i vehemently didn't want that after wasting 20-25 minutes of my time that there can be no discount after hinting that he would do exactly that at the beginning of the call, he then proceeded to talk over me many many times, interrupt me more than 10 times(not an exagerration) and actually yelled at me twice! so i then went to the online dell chat system and got a rather pleasant young lady from india who did most things right except whan i asked if we could UPGRADE my video card took me from a card with hdmi to a card that didn't and i didn't find out till i got the machine. this caused me to go to tech service when the computer arrived because no image would display on the screen. i was trying to plug into an hdmi connection that was not connected to the card, just the motherboard i believe....this took almost an hour with nothing being accomplished between me and this very thick russian accented imbicile i believe his name was Igor until i forced(would not give me a supervisor until i actually yelled at him for 5 minutes). i was told he was a trainee(that's an excuse? no one and i mean no one with his extreme lack of experiance should be on anyone's phone as a tech rep, especially being that i was promised he would be a specialist!) within 2-3 minutes the supervisor figured out the solution to the problem but i am still stuck with a non-hdmi(and pricey) video card! i have purchased from many stores in the past such as adorama camera and j-r music in nyc or online and some others and i never and i mean NEVER have stories like this, what gives Dell?? i thought we left bullies behind when we left grade school?!  
p.s. now i need to buy a new computer for myself and i will not make the next purchase with dell, you can be sure of that!

This review was modified by its author, soundshot, on 5/19/09 12:30 PM.

Cancelled an order from dell, only to have them give my my money back after 30 days, and in installments!  
 
Who gives money back in installments? The customer service people only communicate with form emails. When you do reach someone they can't help you or they transfer you around from india, to pakistan to BFE and no one ever answers your question. After I cancelled the order, they still shipped the product to me 18 days later after telling me it wouldn't ship, telling me they told FedEx to return it etc....ALL LIES.  
 
If you like wasting money and time, talking to retards and being transfered around and put on hold, then by all means, buy from DELL.  
 
If you would rather do business with a GOOD company, stay as far away from dell as you can.

I purchased a Studio XPS 435T from Dell. The ordering experience was fine. Took a month to get the system, that was ok too. They gave me updates when it shipped. I ordered the system with the base 6GB of 1066mhz ddr3 memory. The system guide indicates the system can use 1066 or 1333, and if you look at upgrades after the purcahse, all Dell sells is 1333mhz memory for this system. I had ordered the memory from Newegg (who are awsome by the way). It was Corsair XMS 3 ddr3 1333mhz memory (which is what Dell sells on their site!!!) I ordered 12GB. After installing it and bringing up the system (that went smoothly) only 8GB was being seen. I have viste home premium so it should recognize 16GB, so its not an os limitation. I check the bios and its only using 8gb and at 1066 speed. After running CPU-Z i can see all 12GB , but again only 8 is being used, but I notice im in Dual channel mode and not Tri channel. So i open a support ticket with Dell and work with their folks. I come to find out 1333mhz memory is not only not supported, its not tested, despite what their documention specifies (which support terms a typo) and that the only sell 1333 as an upgrade for this system. I'm told I need to get 1066 memory for the device. So im stuck with 12GB of memory I cant use now. Dell refuses to do ANYTHING to help. I spoke with 3 customer services reps including a manager and sat on hold for 45 minutes to no avail. Dell certainly doesn't want my business even though they say it's important to them. Their machines are fine if you never plan to upgrade them. I'm not looking to hotrod the system. I just want to use it within it's documented specs. I'd say spend your hard earned money elsewhere.