I ordered a Panasonic Lumix DMC-LZ10S camera from Dell. The order was shipped and arrived promptly, but was packaged very poorly, just an unpadded paper envelope over the retail package. While the camera appears to be ok, the retail box was very damaged. Now, I am unhappy with the camera and would like to return it but I don't know if Dell is going to give me a hard time over the condition of the box. Regardless, an unpadded paper envelope is unsatisfactory packaging for a delicate and expensive item such as a camera.

Ordered a desk top + accessories on Aug 22/09 with the estimated shipping date of Sep 8. Checked the status on-line today (Sep 1) and the estimated delivery has changed to Sep 17. Called the support and the reason they gave me was that this particular model is very popular and they cannot catch up with the demand. I asked whether it was possible to cancel the order and the answer was yes (you would expect that answer, if the delivery date is over 2 weeks away).  
 
Called son and confirmed he wanted to cancel and go to a retail store to purchase something similar, and called Dell 90 minutes after the original call, and was told it's no longer possible to cancel. I asked to escalate the matter and held for 5 minutes, and was told that there was not anyone available to speak to me but instead I will receive a call within 4 hours.  
 
I used to have much better customer service experience with Dell (I guess that was in the 1990's) - wonder what has changed. Will NEVER order anything from Dell directly again.

I spent 3 hours on the phone Friday with Dell's technical support--being disconnected once, and promised a tech support dispatch to fix my computer today--who never arrived. So I spent another 4-5 hours on the phone today--again disconnected--and finally got a dispatch number--and maybe "next day" service 5-6 days after first reporting my problem. I am completely dissatisfied with Dell's CompleteCare--hundreds of dollars for the privilege of spending hours on the phone being disconnected over and over again trying to get your computer fixed. And the XPS M1330--that's a whole other horror story.

This is absolutely ridiculous. I ordered a netbook from dell and i got a comfirmation SCREEN when i ordered it, but no email when i checked the next day, no nothing. So i check to make sure it was placed... nope. I cant even login. My credit company shows the payment was placed, and thats all the info i can get. The customer service rep im chatting with at the moment doesnt know any information about anything relevant to my situation. She is very nice, and i understand it isnt her fault, but dell should at least give the tools to the service reps that let them check what email i used to register the account. What i did do the same day, was make a simultaneous order with HP for two kicka*s computers, and their ahead of schedule. Got the email confirming it, and i can sure as heck login to my account. PLEASE, for your sake, do not order dell anything. if you need PARTS for computers, go to "newegg.com" they have AMAZING customer service, and an extensive amount of products. there is absolutely no reason why you should even think about using dell at all. For computers, HP, Asus, and for gamers, Digital Storm has you covered. For parts, Newegg.com. If you ask me, i have no idea how dell has remained in business for as long as they have.  
 
 
 
Amendment: They shipped it supposedly, but i have absolutely no way of checking that so when and if the package gets here, i will update my review.

This review was modified by its author, SFernandez, on 8/21/09 7:04 PM.

I have expericenced the worst customer service ever. I have spent over 1 and 1/2 hrs over the phone and still haven't resloved. They kept transferring me around. My credit card was charged but someone from dell requested to have the package shipped it back to sender for the reason "fraudulent activity". How could that happen?. Didn't they verify before shipping out the package. The customer service was really bad, 99.999% I had no idea what they were talking because the call center is located in india. I will never purchase anything from dell again. I rather pay more but receive better customer service than dell. I hope to get my refund back soon then close all my accounts associated with dell.

Ordered two Corsair HX Power Supplies (750hx and 1000hx) due to an awesome deal that Dell had for a short period of time. The price was the factor in my purchase. The shipping speed was fast and the PSUs were well packaged. However, when I ordered the PSUs in just one order, I later decided that the two PSUs should be shipped in separate boxes. I email customer support on the same day. It was only after I received my product that I received a response from them. I hope that in the future, that the response time is much quicker.  
 
----  
I have done business with dell before; bought a laptop and a pda from them...way back. the customer support is totally useless. Understanding the "help', "steps", etc impairs the experience. I would never buy a computer from Dell ever again. For other stuff, Dell does a good job.  

Dell offered a Canon 1200 digital camera for $115. They advertised this camera, at the $115 price, on both Dell.com and eBay.com.  
 
3 days after placing my order, I was told it was a price mistake, and I could now purchase the camera for $165.  
 
I do not believe they had a price mistake on TWO DIFFERENT websites, at the same time, for the same price.  
 
Obvious bait and switch tactics. Dell.com has lost me as a customer.

 
We ordered the Panasonic VIERA TCL37S1 37" LCD television from Dell. Before we attempted to set it up, we were awaiting for a screen protector.  
 
In opening the box, come to find out that the the TV was damaged. The next morning, my husband called Dell, spoke to one agent and then her supervisor.  
Given that we didn't respond with 21 days since ordering (1 week for shipping to Ak.) but less than 30 days, they would not honor an exchange. Tough luck! And to long-time customer of their computers!  
 
So now, we're taking this up with our CC company.  
 
Word of advice: Upon receiving your merchandise via UPS or FEDEX, ask them to wait while you open the box to see that no damage has occurred physically and even if the box looks fine (ours did.)  
Immediately hook up your merchandise to make certain it works. You only have 21 days from the time you hit "confirm order" to do this.  
 
Ultimately, I would say to just save yourself the grief. These crooks do not deserve having customers.  
 
 

I ordered a Dell color laser 2130cn printer with duplexer on 7/5/2009. The next day the duplexer shipped. A couple of days later, I received an e-mail stating that my order got canceled. I called up Dell to check what happened, and after talking to 4 or 5 people, they finally told me that it was canceled due to a pricing error on their web site. I told them to get UPS to intercept the duplexer before it was delivered and to refund me my money. They told me I wouldn't get my refund until they received the duplexer. The duplexer was returned to Dell on 7/23/09 and they still didn't refund me my money yet. They told me the refund wouldn't be processed until they confirmed the duplexer was returned, even though the UPS tracking # showed that they received it on 7/23/09! Finally on 8/8/09, I e-mailed them that I wasn't going to wait any longer and would file a dispute with the credit card company and they refunded my money on that day. Needless to say, I will not do business with Dell again.  

I ordered a Fasttrack Dell Inspiron 15 on July 29th. I was told that it would ship the next day (July 30th) and that I would have it by August 5th. I only ordered the Fasttrack model because I needed it to arrive ASAP and could not wait for a custom unit to arrive. Today is August 3rd and it still has not shipped! The status since July 31 has been "In Production", which is strange since I ordered a pre-built unit. I have spoken with multiple people at Dell, all of which have been less than helpful. I am told that they do not know why it has not shipped, cannot tell me when it will ship, and will not get it to me by the promised date of August 5th. I am told that it will be over a week from now before I can expect it to arrive. Again, I have spoken to every customer service representative that I can find, their manager, and the sales agent who I bought the system from. None of them have been helpful or have made any effort to fix this for me. This is my first Dell purchase and I do not plan to deal with them again. They will not let me cancel my order at this point, even though the unit has not shipped, but I plan to return it when it arrives based on their lack of customer service and misleading information.

ordered the following on sale from dell web site...let it be known same sale was on dell ebay  
 
1 Canon SD1200 silver  
 
 
 
Dell Home Customers: Save $64.01 off this item! - $0.00  
 
Dell Home Customers: Save $64.01 off this item! - $64.01  
Order Subtotal: $114.99  
Shipping and Handling Total: $8.00  
 
Shipping Discount: -$8.00  
 
Tax Total: $8.48  
Total Amount: $123.47  
 
Order Number: xxxxxx318 Estimated Delivery Date : 08/03/2009  
 
Then on the 29th i get another notice that my order has been delayed  
Order Number Product Description Revised Est.  
Delivery Date  
 
xxxxxx318 Canon POWERSHOT SD1200IS SILVE R-10MP 3X IS 2.5IN VGA DEL - M SRP: 199.99  
will now be delayed till 08/17/2009  
 
Then othe 30th ANOTHER letter from Dell Dear John XXXXXXX,  
 
Thank you for your recent order for the Canon PowerShot SD1200 Camera. Unfortunately, there was a pricing error on your order; as a result your order was cancelled. We apologize for any inconvenience this may have caused.  
 
If you would like to purchase this Canon PowerShot SD1200 Camera at the advertised price of $165, please visit www.dell.com starting July 30th 2009 through August 8th 2009. Add the coupon code below to your order when you check out to receive the camera at the discounted price of $165.00 before tax and shipping.  
 
Your Coupon Code is: xxxxxxxxxxxx  
We truly value our relationship and reputation with our customers. Please be assured that we are working hard to avoid this type of inconvenience in the future  
 
Dell screws up and in the mean time I ordered spared batteries for the camera, and Dell instead of cancelling RIGHT away delayed shipment twice, then cancel. Terrible way to do business. I have lodged a complaint with the BBB

This review was modified by its author, johnj1123, on 8/4/09 10:01 AM.

Beware of Dell computers! Dell customer service is the worst of any company I have ever dealt with. They speake broken English at best and are very rude with no compassion for the customer. The Dell computer I purchased was not as advertised and a complete waste of money. Do not waste your time and money on a Dell. You will be sorry.

I used to purchase quite a bit from Dell in the past but NEVER AGAIN. They have the worst customer service and have transferred all of their reps to India.  
Ive purchased several items only to have coupons denied for no reason, and then receive multiple broken items from Dell again and again.  
 
Trying to call in for support is futile as the Indian reps barely understand english and are very rude at times, and expect to be transferred several times during your call and put on hold indefinitely.  
 
They dont care about customers any more and treat you like garbage and their quality in computers has plummeted as well.  
 
AVOID DELL LIKE THE PLAGUE

I've ordered a Samsung LCD, and in a separate order, a DS Lite and adjoining travel kit. I got a great deal on both and am very happy with Dell's service. Both orders were processed quickly, and Dell's site kept things up to date. The orders were sent to UPS next day; UPS shipping was also fast. Products were in perfect condition (LCD had no dead pixels). Very happy, I would definitely order from Dell again.

I have bought 5800 TouchScreen Nokia phone from Dell and today is 27th July 2009 and my phone screen is gone. It shows the screen damage and guess what I never ever dropped it.There is no outside screen damage, its internal.I am very very disappointed.

This review was modified by its author, mmasand, on 7/29/09 10:59 PM.