This order for "TurboTax Deluxe with State Ty2009" was made on line and confirmed by e-mail. What was delivered was "TurboTax Deluxe Federal [only] Ty2009". When I complained of incorrect delivery, I received an e-mail telling me that my order was for the "Federal only". Calling their obviously outsourced customer service I was given the same answer despite telling them I had an order confirmation for the correct item in front of me. I then demanded a supervisor who told me they no longer sold the item I ordered but that they had "TurboTax Deluxe with Federal and State TY 2009" but the price was subtantially higher. The supervisor claimed this was a different product from the one I ordered. In fact, it is exactly the same product, only the wording used by Dell is slightly different. When I suggested this appeared to be an example of "bait and switch" the supervisor told me "..oh no we must have run out of the item you ordered, that item has been taken off our web site...there is no bait and switch". I am not convinced. Even if the original web offer were incorrectly priced any company with any respect for its reputation would honor a confirmed order even if it meant shipping the same product with a slightly different description on their web site!. I will certainly never buy from Dell again

I first made the order in November 2009 for a Dell Zino for a christmas present. I was told the order would arrive on Dec 14th. My order was delayed 4 times until it was abruptly cancelled because I did not confirm vis email that I wanted them to send my order after the delays.  
 
I then had to place my order AGAIN. and was told that my order would be expedited and get to me by February 9th. I emailed customer service and asked how I could ensure that my order would not be delayed anymore than the two months it had already been delayed, I also asked for the reason of the delay. Customer service emailed me back giving me a shipping tracking number that had already been available to me and told me that they couldn't do anything else to help me. They never gave a reason for the delays.  
 
They then cancelled my order without asking me or ever giving me a reason for any of the delays on February 16th. I never received my computer and will never attempt to buy a dell again. I warn you against shopping from them. I have never received such terrible customer service or had such a poor shopping experience anywhere.

This review was modified by its author, Rahena, on 2/17/10 9:33 PM.

Two main problems... both occured with two seperate orders... the first was an XPS laptop ($1000 - 7 months ago) and the most current order 2 monitors ($1000+).  
 
1) Orders from Dell can NOT be sent on a timely basis... NO matter how many times you call after the order on the same day to verify order shipment, you can NOT be certain they will ship overnight. This company can't ship in stock items on a timely basis no matter how much you are willing to pay.  
 
Shipping of a product from Dell is very likely to be a very disappointing experience... be aware, do not trust overnight service... Overnight shipping to Dell is anything within 5 days. In this sense, Dell is re-defining the concept of overnight delivery.  
 
2) Customer service is DEAD... and, has been for a loooong time... Dell is but one more company that proves this. Outsourcing of customer service to individuals who only speak English but do NOT understand English only adds more frustration to the process when buying from Dell. Dell is a classic example of expecting to get something for nothing in exchange for outsourcing it's customer service. The limit of Dell's outsourced customer service is to repeately read to you what is on their computer screen and totally ignore the problem. And... worse yet, they think if they are nice to you then your problem will go away.  
 
On the otherhand, Sales is a hit or miss proposition... in fact, CALL THE SALES desk and you are most likely to get some decent (at best) after sales service and questions actually answer beyond what can be read to you from the computer screen. It appears that "Sales" has a beter grip of what customer service is about.  
 
If you are buying from Dell..., don't expect anything beyond a product that may or may not get to you in a timely fashion... and, heaven forbid if ANY little thing goes wrong with your order. If anything goes wrong... then, lower your standards... I mean REEEALY lower your standards in your expectations and be prepared to spend hours on the phone accomplishing absolutely NOTHING. If you put your mindset on a very low expectation level... everything will be fine.  
 
Update: 3/5/2010 I Had to return one of the monitors... Now get this: I timed this... so...it is acurate. It took three phone calls (2 disconnects) and 3hrs. and 10 mins. to get the authorization to return an item. I recieved the new item "overnight" (which is actually 2 days in Dell terms... but, still faster than I have experienced with Dell in the past). Received a new monitor with NO postage paid return label as promissed.... but, this time... I let one of my staff members deal with Dell's customer support. As a result, that person has been on the phone for 45 mins. and is still trying to get a solution to this simple problem obtaining a return postage paid label... UGH!  
 
What a mess... I should send Dell a bill for the hrs. wasted dealing with their idea of customer service.

This review was modified by its author, jkmsg, on 3/5/10 3:13 PM.

They change their prices all the time so you need to WATCH OUT  
but if you know a bit about computers sometimes you can get yourself an AMAZING deal with them. dont just buy the first time though, look for coupons, and call them, sometimes you can get a better deal that way

Placed a "Fast Track" Inspiron laptop order and got order confirmation. 2 days later received email with "Order delayed" notice with a revised delivery date on Feb 9.  
 
A day later on Feb 4th received an email and voicemail with order delayed notice that said "Your order has been delayed again and we need your permission today to continue processing your order or it will be automatically canceled (as required by the Federal Trade Commission)." Revised delivery date is now Feb 10th. Confirmed by email that I intended to keep the order and got a confirmation email from Dell. An hour later got an order canceled email.  
 
If Dell ran out of inventory and had to cancel the order, how are they still selling the same Inspiron 1545 model on their website?  
 
If a company as large as Dell cannot implement a live inventory management, may be they should STOP selling online and sell through retailers only.  

This review was modified by its author, bbsr, on 2/11/10 9:40 PM.

This order was given to me as a gift for Xmas from my father. It was a Dell Inspiron 1545 Laptop. I started to have charging issues with this laptop, so I emailed Tech Support. After exchanging 10 emails with these people, I was finally given an RMA to be repaired down in Texas. The laptop was received back 2 days after the received it with no repairs made. I then sentr another email back to tech support to which the rep said someone would call. Well they called last week, 2/3/2010. And I asked him if I could speak with someone who had command of the english language, and he said there was noone else or something to that effect. believe he called from India or Iran, as I couldn't understand what the h*** he was saying. Finally after dealing with this moron for almost 1 hours trying to get my issue resolved, I yelled into the phone "forget it, I'll just sell the laptop on ebay and get my money back (which I did)". I have never had a good experience with Dell. I had to file court papers against them concerning a 22" wide flat panel monitor in order for them to honor their warranty. My father just placed an order with them and when he got it there was 2 laptops (only ordered one), 3 backpacks for 1 laptop and they charged him for 3 laptops and 1 backpack. So if you like dealing with someone who can't speak english, and loves to screw with you, then by all means order from Dell. But you have been warned!  
 
UPDATE: @SATISIFIED2010, why would you ask someone to go to Dells forums to check out what people say? I have had a dozen post edited or removed on their website for using the words Attorney general, BBB, attorney and lawsuit. Just wait for your product to fail and you will understand. Also if Dell is such a great company why have several cities taken Dell to court over their camera systems? Google Dell and Texas, and LA, and MS and you will see the stories on them. Also if you would like for me to email you the pics I took of the laptop after it was sent back to me, with WATER inside the box and wet packing materials (which you can clearly see) I would be more than happy to.

This review was modified by its author, Longhaul444, on 2/11/10 12:08 PM.

Dell is playing games with consumers. What a bunch of crooks.  
I bought two laptops from them on Feb 01, 2010 for a decent price. They put something up for sale and cancelled it with a lame excuse "oversold".  
Their main purpose is baith and switch (trying to get more traffic to their website and up-selling you something else with higher price).  
I will file a complaint to the Texas BBB and Attorney General office about this as well. I'm sure that I'm not the only one with this issue

It was by far the worse online shopping experience.  
I placed the order on 12/29/09 using dell’s discount coupon.  
After countless delays I cancelled it on 02/10/10.  
Actually, by time I called it was already cancelled. They do not waste their time…  
It is most unprofessional online store I have been dealing with.  
It seems like they really could care less about customer’s satisfaction.  
It was my first and the last attempt to buy from Dell.  

This review was modified by its author, rxk, on 2/10/10 6:01 PM.

I ordered a laptop 12/7/09 and it is today 2/9/10  
and I have still NOT received my computer.  
 
Everyone at Dell, that I have talked to, has given a different reason why I have not received it, and some have said there is no reason that they can see why I have not received it yet.  
 
I have talked to 3 Managers, one said all parts are available, and there will be no further delays, the next one said, after 2 additional delays, a part is out of stock, and transferred me to another department who he said would be able to help me - their help was to say that there was no reason why it should not have gone out and told me they would get back to me within 3 hours and then DID NOT, and a third Manager said today, that I should just be patient and wait some more - also, that he was the highest level representative that I could actually talk to, and he is saying to just wait... as if waiting more then 2 months already should not be an inconvenience and continuing to wait should be no problem for me...  
 
I have been promised, during all of this, multiple times that the representatives I was talking with, would get back to me personally to follow-up, or that other departments whose job it is according to Dell Policy, to get back to customers within 24 hours, and I never received a follow-up from anyone.  
 
I have written emails to Support and have NOT received any replies...  
 
DO NOT PURCHASE ANYTHING FROM DELL IF YOU DO NOT HAVE TO!!!

What's a SHAME Dell. I had placed and paid for my order Nokia E75 Unlocked Smartphone - Red. Today, I check my order number #147405323, and surprise it said that my order was canceled. I do not know what happen. Call their Rep service in the morning they said their computer was down,can I call back later. Afternoon, after letting me wait for more than half hour and surprise they was hang up. Late afternoon, After transfer my call to a few department with appropriately half hour too, they asked me to call back tomorrow. I want to buy a gift for my wife on Valentine day Fed 14,2010.. but what a shame DELL.

This review was modified by its author, thanhnguyenh, on 2/19/10 6:33 PM.

I ordered a laptop computer on February 1, 2010 with next business day shipping opion and I got confirmation email in the same day. I got another email on February 4 that states my order had already been shipped with some uppgrades. I thought that's OK. And I sold my old laptop because I would have a new one. On February 5, I got another email whcih states that my order was canceled because they have exhausted our supply of Inspiron 15 Notebooks. As a esult, Dell is a liar and doesn't respect its customers. I don't recommend you to shop via Dell.com because it is my 11th order which was canceled without a logic reason.

I placed an order on the first of this month (two actually). I needed the laptop relatively fast so I opted for next day shipping.  
 
The order status said that it had "Shipped" later that evening. No tracking info was provided. A day passed and I got the well-known Dell email saying that "Your order was delayed..."  
 
Another day passed and I got yet another email telling me it was canceled.  
 
Dell, you suck. You have horrible customer support, you cancel probably 90% of orders I place, and you suck. You must enjoy taking the funds out of my account while you plot to cancel another order. No, I am never 'charged,' but my credit card's available credit drops the exact same amount as my purchase amount for the to-be-canceled order.  
 
Did I mention you suck?  
 
Please don't cancel my other "shipped" order because of this review.

This review was modified by its author, johnnyp14, on 2/14/10 2:36 PM.

Unbelievable. Again, Dell just send out emails to cancel my order even after several emails saying order is being delayed or requesting reconfirmation of order. Dell should not treat customers like this. If they cannot fulfill the orders due to insufficient inventory, maybe they should think about upgrade their order processing system or reorganize their operations. Ironically Dell is IT company who is supposed to have the most advanced e-commerce technology.

I purchased a tv with the promotion saying if you buy it by 2/1/10, you get $300 off! So, I did it, and next day, they dropped the price by $400. First of all, DO NOT TRUST Dell's promotion anymore.  
I called the customer support to see if they could do something for me about this. When a similar thing happen when I purchased something at Sony, they easily gave me the credit back, and made me happy. However, the customer support at Dell was USELESS and not even trying to make their customer happy at all. After I explained my story, I was told Dell was not responsible for the price change and tried to transfer my call to other reps. However none of those calls got transferred correctly, and they just put me on hold forever, and finally the automation says that I had to hang up. They should at least try to make the customers happy about their purchases, but the DELL customer support is the WORST customer service I ever had for those pricy purchases. I feel I will NEVER EVER purchase anything from DELL. Very dissatisfied with the purchase.

This review was modified by its author, mylala, on 2/2/10 12:08 PM.

I placed an order for a managed gigabit switch for next day shipping. Two days later there was no sign of the order. I called support and after speaking to four different people in India they finally told me that they couldn't find my order and that I needed to reorder. I will find somewhere else to get my switch.