This is a review for Dell Outlet.  
I just wanted to say I purchased a Mini 10 from their outlet. It was listed as a scratch and dent, meaning that there would be some cosmetic blemishes. The order was originally supposed to come within the week but I soon received an e-mail notification that the product wouldn't be ready for 2 weeks. I found this a little unusual because the product was already built (there shouldn't be any delays for parts or labor at that point) To Dell's credit though, despite the delay e-mail, the product did ship on time. When trying to track the package though, the Dell website gave me an error. Because I like to know when packages will arrive I called Dell's customer service number and spoke with a CSR who gave me the tracking number. When the netbook arrived I was impressed by its condition. Besides the refurbished sticker on the bottom the netbook appeared brand new.  
 
Despite the near appearance though, I soon found a that the right arrow key of the keyboard was too sensitive (putting my finger on the key registered as holding the key down). I contacted Dell customer service about the problem on Sunday night. Monday morning I received an e-mail for me to confirm my shipping addressing and contact number. By Monday afternoon I received a confirmation number by automated message that my replacement keyboard had shipped. On Tuesday afternoon I received my replacement keyboard and am typing on it right now. For some people taking apart parts of their laptop seems like too much work, but it was not a big deal for me. The alternative is to be without the netbook for some period of time as it's shipped back, repaired, and return shipped to me. So while some may view their repair process as a disadvantage, I view it as an advantage. Either way, you can't help but be impressed by their fast shipping times.  
And while some people may fault them for shipping a faulty keyboard in the first place, I think it is somewhat part of doing business, and what defines good retailers is how they handle problems when they do arise. In my view Dell's response exceeded my expectations and I would gladly do business with them again.

Ordered Vostro laptop on the August 26th. Order status changed to 'Shipped' on Sept. 6th. It is now September 14th and still no laptop. I see it has finally cleared the border into canada and should be here hopefully by Wednesday. I believe Dell has a deal with purolator linehaul to deliver to the border but must wait until the truck is full before heading to the border.  
I guess the reason Dell gives free shiping in Canada is because it takes so long. I have ordered from NCIX and the shipments arrives 1-2 days after it is shipped.  
To summ up: If you are a patient person and do not care when you receive your goods, then Dells is the way to go. I called customer service to inquire what the delivery estimate is and they were not able to give me a firm date. I will update this review when I receive and inspect the laptop.  
 
Update: Laptop recieved it is sleek and small 12.1 inch and powerful P8600, 4gb ram all for $730.00 + tax.  
In todays fast pace world patience is not my strong suite. I think Dell should prebuild and then sell. That would speed things up considerably and avoid sales they cannot make good on in a timely fashion.

This review was modified by its author, brvance, on 9/16/09 11:19 AM.

I have purchased from Dell in the past with no problems. However, I never had to deal with Dell Customer Service before. I purchased a laptop that arrived defective, then came the problem. I have been trying to contact Dell Customer Service for the last 2 weeks to get this resolved. Initially I was requesting a replacement product, now I just want to return it and take my business elsewhere.  
 
Dell Customer Service is the worst I have ever seen. It's amazing how they continuously transfer your phone call. When I write emails, they respond with an automated email informing me that I have to contact Dell Customer Service through phone, but I have tried twice now to speak to someone. I get transferred from one person to another, and sometimes without any notice, I just get transferred.  
 
At this point, I think I am just going to return the laptop to the return address on the package and then contest the charge through my credit card company. I will contact my credit card company first to inquire how I should go about this process, but I am returning it and getting my money back. I will NEVER purchase through Dell again. If you are reading this, I suggest you save yourself a headache and go through another company also, there are plenty of businesses out there that do provide excellent customer service; Dell is not one of them.

This review was modified by its author, siledrmr, on 9/12/09 11:35 PM.

Dell has the worst service ever. Many price mistakes, cancels, orders delay. Honestly, Dell shouldn't even be in business if it doesn't plan to keep inventory.... then let the customers wait... Won't buy anything from dell again unless things change.

I ordered a vizio hdtv from dell.com and everything went fine. I didn't have to make any calls to their customer service so that may have been what differed from the rest of the reviews on here. The only problem that arose was the day after I ordered, Dell updated the delivery date and said it would arrive 2 days earlier. I was happy when I read this but then when I checked the UPS tracking website they said that the estimated delivery date was still the original. Well I waited to see if it was gonna show up but it would've been impossible anyway since that UPS doesn't deliver on labor day. But it showed up today and I was satisfied. I just hope Dell gets their shipping/delivery dates in order.

To join the ranks of dispirtied customers of Dell computing, I was suprised at the level I was treated by dell after being a long standing customer. I've had 4 computers through them previously, one desktop and 3 laptops including an xps gen 2. Now looking to upgrade to a small business of my own I needed a solid computer for a good price and did some fair research around the internet, but decided to go with them nonetheless.  
 
In summation, the computer was delayed for 2 months, a week at a time, then cancelled out of the blue. Offering no compensation or reason for it (we were told it was delayed due to back order of parts), we were then told that it must have been a clerical error because the parts have not been on delay or backorder at any time during the summer. We then recieved the reorder less than 5 days later.  
stage 2 problems: random shutdowns, freezes and hardware failure messages. OS was reinsalled, I lost work, Motherboard fried as we were told and it was replaced.  
stage 3 problems. Same problems, diagnosed as a faulty optical drive. right... that makes total sense and in no way is a stall tactic to have a solution.  
 
So we contested it through american express and computer was shipped back. Time will tell how dell responds to this but I've lost all faith in the company to which I seemed one of the few ready to stand by its side. Bad move Dell, bad move.

One of the biggest mistakes of my life really. Ordered online. All went fine. However my order was cancelled due to compatibility issues with the driver for one of the cards. I was not even told that the order had been cancelled. I contacted dell a few days later, luckily, else I would not even have know about it. They basically told me to reorder the PC all over again. It takes a long time to configure the PC online. They could have easily delivered the PC to me, without the offending driver, I would not have minded. (if only they had just called me once, I would not have been waiting around like a fool).  
 
Overall rubbish service. I just dont understand why a company like Dell has to handle customers like this. Wont repeat this mistake again though.

They canceled my order (for price X), which was placed in the afternoon, stating it was a price mistake. They honored the orders that were placed all the way into the evening (for a price that was X+18dollars). I would have readily paid the extra 18 dollars for the product (it does retail for a lot higher). I understand if it is a price mistake. i want the option to get the deal at 180 instead of just a plain all out cancellation.  
 
More over, to begin with, they just delayed the orders. 10 days later they decide to send out the cancellation notices.  
 
Dell sucks!! They were not honest enough to send out a cancellation immediately either. They were not honest enough to honor a price difference of 18 dollars. They were not fair in not giving those who ordered earlier the option to buy the same phone at a higher price.  
 
Who knows, they might have held on to our orders just to show good quarterly performance!  
 
UPDATE:  
Dell customer service called in response to a BBB complaint, and very curtly explained that this was a price mistake and it does not matter that there are lots of people who have received their orders, Dell reserves the right to cancel orders and will continue to do so in the future.

This review was modified by its author, tanmay81, on 9/15/09 12:12 PM.

Another cancellation from dell stating that they had a "price error" it seems every time i actually try to take advantage one of their promo's or "deals" i just get hassle.

Dell is the worst in the world.  
 
I ordered a printer cartridge and receive the wrong one. The customer service representative spend 10 minutes arguing with me trying to say they are the same cartridge when I was looking at them in front of me and they are completely different shapes. The one I received does not fit into my printer at all.  
 
Avoid Dell at all costs. They are shady, send the incorrect products and then try to shirk responsibility.

I ordered a Canon camera lens through Dell. I was forced to go through them because I was using American Express shopping. A couple of days after placing the order, I received an email saying my order was delayed. I placed the order well in advance because I am investing in a beautiful new camera lens to take on a two month trip through Europe. I leave on Sept. 14th and the new delayed delivery date for this order is Sept. 30th.  
 
I called Dell to see if they could do something about it and got transferred from one operator to another five times. The last one put me on a hold of 25 minutes (YESSSS, 25 minutes - I put the phone on speaker and waited) until the phone died and no one came on the line. Dell products may be popular in schools and for students but their customer service doesn't come close to any big company's service.  
 
I am upset that I got stuck with Dell for my Canon lens purchase. Canon would never have delayed my service and would have given me excellent service.  
 
Dell customer support, shame on you!

I ordered a Panasonic Lumix DMC-LZ10S camera from Dell. The order was shipped and arrived promptly, but was packaged very poorly, just an unpadded paper envelope over the retail package. While the camera appears to be ok, the retail box was very damaged. Now, I am unhappy with the camera and would like to return it but I don't know if Dell is going to give me a hard time over the condition of the box. Regardless, an unpadded paper envelope is unsatisfactory packaging for a delicate and expensive item such as a camera.

Ordered a desk top + accessories on Aug 22/09 with the estimated shipping date of Sep 8. Checked the status on-line today (Sep 1) and the estimated delivery has changed to Sep 17. Called the support and the reason they gave me was that this particular model is very popular and they cannot catch up with the demand. I asked whether it was possible to cancel the order and the answer was yes (you would expect that answer, if the delivery date is over 2 weeks away).  
 
Called son and confirmed he wanted to cancel and go to a retail store to purchase something similar, and called Dell 90 minutes after the original call, and was told it's no longer possible to cancel. I asked to escalate the matter and held for 5 minutes, and was told that there was not anyone available to speak to me but instead I will receive a call within 4 hours.  
 
I used to have much better customer service experience with Dell (I guess that was in the 1990's) - wonder what has changed. Will NEVER order anything from Dell directly again.

I spent 3 hours on the phone Friday with Dell's technical support--being disconnected once, and promised a tech support dispatch to fix my computer today--who never arrived. So I spent another 4-5 hours on the phone today--again disconnected--and finally got a dispatch number--and maybe "next day" service 5-6 days after first reporting my problem. I am completely dissatisfied with Dell's CompleteCare--hundreds of dollars for the privilege of spending hours on the phone being disconnected over and over again trying to get your computer fixed. And the XPS M1330--that's a whole other horror story.

This is absolutely ridiculous. I ordered a netbook from dell and i got a comfirmation SCREEN when i ordered it, but no email when i checked the next day, no nothing. So i check to make sure it was placed... nope. I cant even login. My credit company shows the payment was placed, and thats all the info i can get. The customer service rep im chatting with at the moment doesnt know any information about anything relevant to my situation. She is very nice, and i understand it isnt her fault, but dell should at least give the tools to the service reps that let them check what email i used to register the account. What i did do the same day, was make a simultaneous order with HP for two kicka*s computers, and their ahead of schedule. Got the email confirming it, and i can sure as heck login to my account. PLEASE, for your sake, do not order dell anything. if you need PARTS for computers, go to "newegg.com" they have AMAZING customer service, and an extensive amount of products. there is absolutely no reason why you should even think about using dell at all. For computers, HP, Asus, and for gamers, Digital Storm has you covered. For parts, Newegg.com. If you ask me, i have no idea how dell has remained in business for as long as they have.  
 
 
 
Amendment: They shipped it supposedly, but i have absolutely no way of checking that so when and if the package gets here, i will update my review.

This review was modified by its author, SFernandez, on 8/21/09 7:04 PM.