Just got off phone with Customer Support (in India, of course), trying to get Dell to call UPS and put an intercept on the package for local pick-up after holiday weekend.  
 
Spent 5 min arguing with rep who told me that was impossible (had done this 5 min before with NewEgg who got this done in 2 min.) Asked for Supervisor, who also said this was impossible. Finally got UPS on a conference call, who said it was possible, but since Dell hadn't sent out shipping manifest in 2 days, that they had to call back when it was received.  
This is certainly not the first time I've had such problems with Dell Customer Support.  
 
Ditto that (problems) for support for the small-footprint Studio Hybrid. Asked for specific info whether a 7200 RPM 2.5" SATA drive could replace the stock 5400 RPM. I saw no reason why not, but called to make SURE. Call 1 - no you can't; call 2 - (after seeing this as an upgrade option) yes you can.  
 
Also issue was whether a Wireless N card could be added after the fact - were antenna wires in place. Never got an answer. Then, what size is the card, 1/2 or full height. Specs say 1/2, service manual looks like full. Tech has no idea.  
 
That can I say - I do anything I can to avoid these people unless absolutely necessary.  
 
(Also find it interesting that Dell does not use these ratings to improve their Customer Service - but like Lilly Tomlin said, "We're the phone company, we don't have to care...")

Dell is so screwed up I have a "purchase id #" and an  
order #". Go figure which one.  
 
I've had my eye on the dell 2709 for months and jumped on it when there was a $180 price drop. When I received the emailed invoice it was for a DOUBLESIGHT 27". I called to rectify. It took one hour, countless automated choices and finally 6 phone transfers to get to the right rep.  
 
The rep them proceeded to tell me it was my mistake when it was, in fact, IMPOSSIBLE since the only way to get to a Doublesight 27" is to actually search for "27", and I went through your standard "monitor>flat lcd>24" - 30" filters. The rep said I could find the Doublesight 27" by doing a 27" search, to which I repeated I never did a 27" search. Why should I when the 24 -30 filter yields only 6 or 7 results in the first place. Can you believe this went on the 15 minutes!!!  
 
After that, all was straightened out. The only reason I didn't give Dell a 1 on their survey was because I got what I wanted in the end.

Dell has a really bad return policy. I placed an order for a 32" Vezio HDTV. Then the next day I went to Costco and found Vezio 37" HDTV for the same price! So I called them and wanted to return it. They told me that they would charge me 15% restocking fee. I told them I hadn't received it yet. I'd like to refuse the delivery. They told me no matter what, 15% restocking fee cannot be removed. How ridiculous is that? It's brand new and never been touched.  
Also, the customer service is really poor. When you call them for purchase, they are very nice, almost instantly answer the call. I had some glitches with credit card purchase: the VerifyVisa didn't work on their website. I called my visa company, and was told it's must be their website problem. Then I called them and left a message, and they call back in a short while, and very eager to get the deal done.  
However, when I tried to call them to return, I was directly twice to a department, and waited half an hour to get some one to talk to. The representative is Leslie, and she told me they cannot remove the restocking fee. I asked for her supervisor, Eddy, and explained the situation. He too told me he cannot remove the restocking fee after I reasoned with him for a long time.  
Post Note: When I received the TV, I noticed they shipped the TV with its original box, no additional packaging. Maybe that's why they need to charge me 15% restocking fee because it's not brand new anymore. Once I accept the 15% restocking fee, everything else with the return was very smooth: they send free return UPS lable and keep track of the return status.

This review was modified by its author, wydeng, on 6/17/09 4:42 PM.

I wanted to buy my wife a really nice computer after our first year of marriage. after putting something together for price checking purposes i called and got a rep. named James. what a jerk. he acknowledge my wanting of a small discount at the beginning of the call (to keep in mind a bad experiance with dell 7 years ago)only to tell me after trying to sell me more items that i vehemently didn't want that after wasting 20-25 minutes of my time that there can be no discount after hinting that he would do exactly that at the beginning of the call, he then proceeded to talk over me many many times, interrupt me more than 10 times(not an exagerration) and actually yelled at me twice! so i then went to the online dell chat system and got a rather pleasant young lady from india who did most things right except whan i asked if we could UPGRADE my video card took me from a card with hdmi to a card that didn't and i didn't find out till i got the machine. this caused me to go to tech service when the computer arrived because no image would display on the screen. i was trying to plug into an hdmi connection that was not connected to the card, just the motherboard i believe....this took almost an hour with nothing being accomplished between me and this very thick russian accented imbicile i believe his name was Igor until i forced(would not give me a supervisor until i actually yelled at him for 5 minutes). i was told he was a trainee(that's an excuse? no one and i mean no one with his extreme lack of experiance should be on anyone's phone as a tech rep, especially being that i was promised he would be a specialist!) within 2-3 minutes the supervisor figured out the solution to the problem but i am still stuck with a non-hdmi(and pricey) video card! i have purchased from many stores in the past such as adorama camera and j-r music in nyc or online and some others and i never and i mean NEVER have stories like this, what gives Dell?? i thought we left bullies behind when we left grade school?!  
p.s. now i need to buy a new computer for myself and i will not make the next purchase with dell, you can be sure of that!

This review was modified by its author, soundshot, on 5/19/09 12:30 PM.

Cancelled an order from dell, only to have them give my my money back after 30 days, and in installments!  
 
Who gives money back in installments? The customer service people only communicate with form emails. When you do reach someone they can't help you or they transfer you around from india, to pakistan to BFE and no one ever answers your question. After I cancelled the order, they still shipped the product to me 18 days later after telling me it wouldn't ship, telling me they told FedEx to return it etc....ALL LIES.  
 
If you like wasting money and time, talking to retards and being transfered around and put on hold, then by all means, buy from DELL.  
 
If you would rather do business with a GOOD company, stay as far away from dell as you can.

I purchased a Studio XPS 435T from Dell. The ordering experience was fine. Took a month to get the system, that was ok too. They gave me updates when it shipped. I ordered the system with the base 6GB of 1066mhz ddr3 memory. The system guide indicates the system can use 1066 or 1333, and if you look at upgrades after the purcahse, all Dell sells is 1333mhz memory for this system. I had ordered the memory from Newegg (who are awsome by the way). It was Corsair XMS 3 ddr3 1333mhz memory (which is what Dell sells on their site!!!) I ordered 12GB. After installing it and bringing up the system (that went smoothly) only 8GB was being seen. I have viste home premium so it should recognize 16GB, so its not an os limitation. I check the bios and its only using 8gb and at 1066 speed. After running CPU-Z i can see all 12GB , but again only 8 is being used, but I notice im in Dual channel mode and not Tri channel. So i open a support ticket with Dell and work with their folks. I come to find out 1333mhz memory is not only not supported, its not tested, despite what their documention specifies (which support terms a typo) and that the only sell 1333 as an upgrade for this system. I'm told I need to get 1066 memory for the device. So im stuck with 12GB of memory I cant use now. Dell refuses to do ANYTHING to help. I spoke with 3 customer services reps including a manager and sat on hold for 45 minutes to no avail. Dell certainly doesn't want my business even though they say it's important to them. Their machines are fine if you never plan to upgrade them. I'm not looking to hotrod the system. I just want to use it within it's documented specs. I'd say spend your hard earned money elsewhere.

I ordered a Dell 3007WFP-HC Monitor. I've been purchasing from online retailers for almost a decade, and checking out was a breeze.  
 
Immediately after the order, I pulled up my online banking account at Wachovia and checked that the right amount of money had been withdrawn from my account by Dell.  
 
Eventually, I received a Fed Ex tracking number and monitored the shipping status with great anticipation.  
 
On Thursday, the day I was supposed to receive the monitor, I noticed that Fed Ex had a "Delivery Exception". It was around 10 a.m. and Fed Ex claimed to have attempted a delivery. I checked my front door and there was no tag. I called Fed Ex and they told me someone from Dell called Sharon Stevens had canceled my order. I called Dell, and they hung up on me twice. I was put on hold, but somehow the line kept dropping.  
 
When I eventually spoke to a supervisor with a heavy Indian accent, he was kind enough to admit there had been a mistake and he went ahead and re-ordered another monitor and this time, and the polite fellow even ordered it with standard overnight shipping!  
 
Later on the new tracking number was posted on their site, and I couldn't have been more delighted.  
 
The next day the same thing happened. Someone from Dell, again informed the people at Fed Ex not to deliver the monitor to me. And to make matters worse, the Fed Ex guys did not update their website. So when I call Dell, they look up my order and tell me that Fed Ex tried to deliver but I was unavailable, and that they will make two more delivery attempts...  
 
How is this possible. How can they take money from my account, and then cancel my order later due to online fraud concerns?  
 
I called my bank to figure out if all my shipping/billing details were correct, because it is a new debit card which I got after a previous one was lost. Everything checked out. I am now waiting to hear from dell, but all they do is tell me to contact Fed Ex.  
 
I should have consulted this website before making my purchase. I don't know why I assumed they were a strong brand, of good repute. I will NEVER buy from Dell again. And I hope none of you here have to deal with this kind of nonsense, ever. The cost of the monitor has considerably gone up due to the amount of phone calls I've had to make. I'll be purchasing my monitor from HP instead, once I get my refund.

Ordered a Samsung monitor from Dell on 4/27. Monitor listed a $110 discount. Proceeded through checkout where discount continued to appear. After submitting payment info, discount had disappeared. Understand that this constitutes criminal fraud on Dell's part. Be warned about them.

Purchased a Camera, offered 3% discount that seems didn't got applied through the Dell Preferred Account even the dell site through the order process shows clearly been applied. The customer service from India was very terrible. Got disconnected from them repeatedly, they can't cancel an item neither modify the payment method.

I ordered a computer on February 20th. The original delivery date was supposed to be after a couple of weeks. I received two order delay notification emails (expected delivery date April 1st). When I called Dell I asked them what the problem was, they just blamed it on a part not having arrived. I asked for a discount or at least for expedited shipping and they refused to provide either. The call center experience is awful. I spoke with different assistants and no one seem to care about customer satisfaction. Most dell representatives were really rude.  
The computer eventually arrived after 6 weeks from the order. Will never order a Dell again, as they cannot deliver the products and service they advertise on their website.

This review was modified by its author, sorbetto, on 4/26/09 10:57 AM.

I bought my first Nokia e61 at Dell.com so when I decide to get another nokia e63 I went to dell.com and ordered it for $223.Next day I saw their adds at dealsofamerica.com that they went down to $198. I called and spoke with 3 customer service and ask how they can help me to get this new price.The first told me he cannot do anything so I asked to connect me to his Supervisor and same that he cannot do anything either. I was frustrated and I even ask if I cancel it and order another one will that be posible and he told me he cannot do anything.On next day I saw my order to be originally ship on April 24 and they change it to May 1 and I called them right away and upgrade my shipping for two days and willing to pay $11 for shipping. After a while I called dell.com again and spoke with one of the customer service and again I explain that I saw a $198 for the phone that I'm ordering and he gave me a case number 638998891 that they will give me $20 back.With this kind of hustle that I went through, I will never again order from them.There is nobody that will help me in case I get into a problem.I will continue buying my stuff at amazon.com and I feel secure with them.I am afraid with dell.com with all the problems I went through. How many times do I need to call them and begged them to help me on my order? This is not the store that I want to be involved.At amazon.com even the price is little high, I feel peace of ordering.I rather pay extra more than ordering with dell.com.  

This review was modified by its author, romfz1, on 4/30/09 11:16 PM.

Ordered a 46" Sony TV on 04/06. Got an acknowledgment that it would be there by 04/15. After couple of days got another mail that order delayed till 05/04. They keep doing this every time. If they don't have enough items in stock, why sell them. In fact they are still selling the item on their website claiming that it will ship in 1-2 weeks. Dell has really gone down the drain over the years. This ill be my last purchase from them.

I ordered a Dell in late October 2008, and I had just the worst experience imaginable. I bought a desktop from their Outlet or better yet a "refurb". Now I know at least 2 people who have bought refurbs from Dell and have not had problems, so I figured I was safe. I was not. When the original Desktop showed up, it would not even turn on. I spent hours on the phone with tech support before they decided to send a tech to my house to replace the IO panel. The tech showed up a few days later, replaced the part and it still did not work. He spent almost an hour on the phone with Dell and scheduled to have him come back and replaced the motherboard, and the IO panel(again). This time he showed up and Dell had sent him the wrong parts. o he had to come back a third time to fix it and it still would not turn on. Finally they decided to have me send the machine back and send me a replacement. I recieved the second desktop the first week of December 2008. So I paid almost $2000 for a computer on the last day of October and finally I have a machine that works over a month later. The second one turned on and ran quite well... for about a month. A month after receiving the 2nd desktop it failed to boot up to Windows and I called tech support again an spent another couple of hours with them trying to diagnose the problem and it turned out that my HDD had "burned out". So they sent the tech to my house yet again and he replaced the HDD. It worked again... for another 2 months. Then one day in early March while I was playing a game the computer decied to just shut off. I tried rebooting and it shut off again. It did that about 5 times, then I called the dreaded tech support yet again. They finalized it was either the motherboard, the cooling system, or the power supply. They sent a tech to my house(for the 5th time) to replace the 3 parts. It still did not fix the problem. The tech spent 3 hours trying to fix it and talking with Dell. They offered to send me another replacement. This time I pleaded with them that I was already using a "replacement" and demanded a refund. They wouldn't hear it, I pleaded with customer service management for hours and they had no sympathy. They insisted I get another replacement. So I had no choice but to get the replacement. The day my THIRD machine arrived I plugged it in and booted it up and got a BLUE SCREEN right away. At this point I am ready to just throw this thing out the window. I spent another 3 hours on the phone with tech support trying to diagnose this problem and they suggested a system restore. I did it and eventually it blue-screened again, and failed to boot into Windows. I spoke to Dell customer service yet again and they again suggested a replacement. At this point I was finished dealing with Dell and I went through my Credt Card company, disputed the charge and they credited the charge. I am NEVER dealing with Dell again. Never.

Horrible, horrible experience. I ordered the E51 phone yesterday (3/31). On 4/1 I received an email said that the est. delivery day was 4/8. Five hours later another email said it had been delayed and the new delivery day was 4/13. I called to cancel it. CSR said that I can’t but I can return it when I get the shipment. I asked him if I get charged for “restocking fee” if I return without opening the package. He said he doesn’t know and transfer to sale specialist to give me the answer.  
 
Well, same thing. Sale specialist said he doesn’t know about that but the CSR will give me the answer. I told him that CSR did not know that why he transferred me to you. He said “ok, let me transfer you to another department who might know the answer”, WTH.  
 
Then the third person gave the same sh*t, no straight answer. At this time, I was so mad because they not only don’t let me cancel it, but they still don’t have the straight answer Yes or No. I told the third person why don’t you think about which department who can give me the darn answer. He transferred me to the fourth person in “different” department.  
 
And the answer was yes. I asked him even though I return without opening it? He said because when a customer returns the item, we have to sale as refurbish. And I told him the reason why I wanted to cancel/return it. He told me let he checked. After few minutes, he told me the “good” news. The second email was a mistake. The order will be delivered on time as scheduled. After tossing me around, some how I don’t believe but I have no choice to take his words for it. Now is waiting game.  
 
This is the first and the last order I had made from DELL.  

This review was modified by its author, RN09, on 4/2/09 10:33 AM.

Terrible Services!!!!! Don't buy from unless you don't need any warranty/services.  
I called them 16 times, They transfer me between different dept without any result.