Although there were a few issues involved with ordering a product, this company has resolved them to our satisfaction.

This review was modified by its author, mad_as_heck, on 9/8/09 9:17 AM.

I ordered a new Palm 755p Sprint phone. They were slow shipping it but that is the least of the problems.  
 
I received the phone which was supposed to be brand new in box and it is obviously used. They also gave me a used battery which doesn't even fit the phone. Plus, they gave me a holster that is very used as well. The charger doesn't even match the phone to boot.  
 
***UPDATE*** - I got a very nice email from the owner trying to fix the situation after I posted the review. There was a problem with the supplier for ThriftyComputer which is where the problem seemed to originate. The sprint models are not shipped direct from his warehouse. The owner said he ripped the supplier a new one. The owner was really nice and offered to send me a guaranteed brand new phone upgrade to a Treo 850. I have to admit his quick reply was timely and I am glad he wants to fix the situation. I'll update as soon as I receive. I have my fingers crossed!  
 
****SECOND UPDATE****  
I received my Treo Pro within 2 days of shipment. Alan M. was very good about informing me of the shipping process. The phone was brand new as promised and it is awesome! This company really went above and beyond when it came to customer service and fixing a bad situation. I will definitely use them again and can't thank them enough for their care and determination to fix the situatioN!

This review was modified by its author, joshuadbaron, on 8/28/09 3:40 PM.

Fast delivery and item works well. Shipping was in a Fedex packet - unfortunately there wasn't much protection and the box was very squashed/damaged on arrival. Didn't impact contents thankfully, but wouldn't have been acceptable to use for a gift.  
 
Perhaps this was an isolated incident, but more solid packaging might be worth considering.

I was a little hesitant to buy an unlocked phone from a company I hadn't dealt with before, especially at such a low price. I can't say there was anything exceptional about the service, but no problems either. The phones are obviously sourced from Europe, but they provide a plug adapter for the charger in the box (as mentioned in the description of the phone as well). I would definitely order from them again.

do not buy anything from here  
i've been told only lie nothing but lie  
there is only one customer service lady her name is kayla, she told me because system is down she can do nothing now and she will call me but she never call me back  
originally i ordered unlocked usb aircard when i received open box and it's not unlocked  
i shippted back and today is aug 19, 09 i still didn't get it yet  
don't trust them strongly

Excellent service from ThriftyComputer. Item(Motorola SLVR L7) arrived on time and as described on web site. Items is new and works great. Prompt communication, right after placing order got the confirmation email and then got shipment confirmation when the product shipped. Web site is well designed and easy to navigate.

I ordered an unlocked Motorola SLVR L7. I only paid for regular shipping, but they sent it priority anyway. It was shipped soon after my order was complete. It arrived new, with everything as promised. It looks like the unlocking was done by PDA Giant, as they are the ones fulfilling the warranty, not Motorola. I was concerned that it was refurbished because of this, but I can't see anything that hints to it being previously used.

I ordered Pantech c530 & entered the wrong state.I was emailing your company to make the correction when your rep called me to check on the order. He told me it was because of the shipping address was a different state than the billing address. He said the call was to protect my credit card & your merchandise. My wife & I were very impressed with the way your company handled it. We will recommend your company to everyone. This was our first time dealing with your company. It won't be the last.

I ordered a new blackberry pearl from this company. The initial order took 3 weeks to be shipped, their excuse being that the phone I ordered was missing the back and they needed to get a new one from blackberry. When I did receive the phone it was the correct product but it turned out to be defective; the screen's backlight did not work. They were responsive to my complaint, and said they would send me a replacement if I shipped it back to them (at my own expense). I received the replacement very quickly (arrived within 4 days of when I shipped the first phone back). However, it was the wrong product-- it a different color and it was refurbished when the phone I ordered was brand new, and the box was missing the leather pouch that it was supposed to come with. I wrote them back saying I would keep the incorrect phone, but only if they refunded me the difference in cost between the new phone I originally ordered and the used product that they sent me. They agreed and processed the refund to my paypal account within 1 business day, and are supposed to be sending me a leather pouch (it should arrive this week.)  
 
I guess the bottom line is that you get what you pay for. This company operates similarly to an ebay retailer would, and their products, packaging, shipping speed, and order accuracy are not at the same level of quality as you would expect from a big corporate retailer. However, their customer service department makes an effort to help and responds quickly (during business hours), and their prices are EXTREMELY cheap. If you are looking for a good bargain, and have time on your hands to wait for a product to arrive, are willing to pay for your own shipping and returns, and are patient enough to deal with incorrect items possibly being shipped, then buy from this company. If you aren't patient, then you'd better shell out the extra cash and buy from a larger retailer that has more streamlined procedures and quality control.

This review was modified by its author, jbh6311, on 8/18/09 12:07 PM.

I ordered a Sierra AirCard 881 Unlocked Wireless PCMCIA Network Card. When it arrived I learned that I received a box that said Sierra Aircard 881 but inside was a Sierra 875 card and a cd that may have gone with the older card. There was also a lack of packaging in the box that it came with and a flier for Unlocked Cell Phone Kings. I sent the whole thing back to the original address with confirmation delivery through the USPS. I emailed Thrifty Computer.com with the issue an received a reply back asking if I wanted the correct product send to me on Aug. 3rd 2009. I replied yes. A week passed and my confirmation for having sent the other card back showed it was received on wed. the 5 at 9:40am. I called the customer service line and the lady stated that it had been shipped to on Fri 7th. which was 5 days later than they had promised. The customer service person said it would be here no later than wen 12th. Well its now the 15th of Aug. still no product. Its now time for fraud charges to be filed. They are in breach of contract for failing to abide by the contractual sales agreement of the terms of the purchase. The have made 3 additional promised via email and over the phone and all have been broken.  
Well its Sept. 9th I have received the product I ordered and a full refund for all the hassle. This company is going through some growing pains but hopefully well be all the better for it in the long run.

This review was modified by its author, dmarshal, on 9/9/09 5:15 PM.

Great price for a traditionally expensive product. The post-checkout experience was a little odd, but communicative: they repeatedly emailed to tell me the status of an order. The package arrived rather crushed and crumpled; it clearly had not been packed with as much protection as needed. However, the product was undamaged and worked perfectly. Overall, fast delivery, with a few hiccups, but a great price for a good product.

This company is the BEST. I placed an order and i got exactly what I orderd better then i thought i would get. Shipping was SUPER FAST. I CANT BE MORE HAPPY WITH A CELL PHONE COMPANY AS I AM WITH THRIFTYCOMPUTER. I RECCOMMED THEM TO ALL!!!!

I am very frustrated with this company. I ordered a phone on August 2, 2009 and I have still yet to receive it and it is August 13, 2009. There was a holdup and it supposively was not even shipped until 5 business days after I ordered it. Now 4 business days after it was shipped there still is no sign of it. I cannot get a customer representative to call me back or answer any calls. I will not use this company again.

I rate this company 0 out of 5 stars. On 08-04-09 I ordered a Palm Centro phone from them. On 08-05-09 I received an email from them that said my order had been successfully completed. On 08-06-09 the debited my charge card for the purchase price. On 08-12-09 I called the company because I had not received the phone. I was told that my order had been cancelled because they had determined that their inventory of Palm Centro phones was defective, and they had returned them to their supplier. I asked why I had not been notified about this, and they had no explanation. I asked why they had not credited my purchase price back to my credit card, and they said this had been done. I said there was no record of this refund on my credit card account web site. A few minutes later I received an email from them showing that the refund had been processed during my conversation with them on 08-12. Ironically, I also received another email from then at the same time stating that my order had been successfully completed. I called them again, and explained my concerns to a supervisor. He had no satisfactory explanation. I told him I had just ordered the phone from another on-line seller, and had paid $32.52 for overnight delivery, which I felt his company should pay because of their unsatisfactory handling of my order. He said they would consider sending me a check for half of that, or a little more. We'll see.

After 10 days I emailed and asked where my product was. I received this email:  
 
 
My full apologies. I contacted the shipping department to find out why you havent received your order yet and they informed me that we are having alot of problems with USPS, they have lost many of our packages in the past couple of weeks. Unfortunately yours is one of the lost ones, so what I am going to do is go ahead and send you a new Netgear Notebook Card. Please allow 2-3 days for shipping. Again, I am very sorry for the inconvenience. Thank you and have a great day.  
 
 
Today is the 11th of August and I received notification that the shipping information had been sent to USPS. I checked the tracking number they provided and it shows that it hasn't been picked up yet. It will probably be another week before I get it. I am not impressed with the service, hopefully the packaging will withstand shipping. I will not use this company again, I usually use NewEgg.com and always have my parts within a few days. I guess I learned my lesson.  
 
- 1/2 star