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Store Rating and Reviews Camera Lens Rentals

Homepage: http://www.cameralensrentals.com Shop Now at Camera Lens Rentals

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Six-Month Rating: 9.86 / 10
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Six-Month Reviews: 89
Lifetime Reviews: 452
   
Lifetime Rating: 9.96 / 10 All Stores Avg.: 7.91
6.73 Pricing of Products and Services
9.58 Likelihood of Future Purchases
9.74 Shipping and Packaging
9.70 Customer Service
9.77 Return or Replacement
Show Reviews Read all 452 reviews below.
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UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
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Require User Registration
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Customer Info. Confidential
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RMA Required

mailing address:
Anderson, Indiana 46016
customer support email:
support@cameralensrentals.com
phone:
(866) 996-4447
customer support:
(866) 996-4447
business hours (est):
8:30AM - 4:30PM  
Monday-Friday

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 Camera Lens Rentals Customer Reviews - Page 2
Page 2 of 31sort reviews by:
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Reviews 16 - 30 of 460
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Very Satisfied
Reviewer: mooneymse
Click Here to See the Profile for mooneymse

2/27/10 2:15 PM
Camera Lens rental is the best canon dealer I have ordered from. Items are shipped fast and the price is alway competitive plus they always respond to questions of order status. I have had many orders with them and it is always the same, excellent.

Very Satisfied
Reviewer: ribook
(read my 2 reviews)
Click Here to See the Profile for ribook

2/27/10 2:14 PM
A super experience buying an expensive and hard-to-find camera body. Barry informed me that he had the item available for sale. I placed my order with the help of an incredibly helpful and patient person on the phone (I called her three times! and she was nothing but helpful every time). The price was great and overnight shipping was free. Received the item as scheduled, brand new, everything as advertised. There isn't any way this transaction could have gone better, and I can think of many, many ways in which it could have gone worse. Thanks so much to Barry and everyone at Camera Lens Rentals.

Very Satisfied
Reviewer: nznhut
(read my 3 reviews)
Click Here to See the Profile for nznhut

2/24/10 6:59 PM
I found this company to be professional, helpful in their communication, and easy to deal with. Their lens offerings were very good, and I had a great experience, from receiving the lens when promised, and receiving communication when they received it back. I would definitely recommend them without reservation.

Very Satisfied
Reviewer: DaQueen70
Click Here to See the Profile for DaQueen70

2/23/10 5:05 PM
Excellent customer service. Great first time renter experience. Fast service, will definitely use again. CLR just made everything so easy!

Very Satisfied
Reviewer: blyoungs
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2/22/10 6:44 AM
This is the 1st time I have rented a lens. I recently went on an African Safari & w/o access to a telephoto lens, I would've missed some great shots. Everything about the experience was wonderful! The web site is easy to use, customer service gets back w/ you right away when you have questions & everything takes place smoothly & efficiently. I will definitely use this company & service again!

Very Satisfied
Reviewer: rapphoto
Click Here to See the Profile for rapphoto

2/18/10 4:52 AM
This was my second time ordering and both times their customer service was absolutely amazing. The lens arrived in perfect condition and they make the ordering and return process so easy. Even an email reminder when to return it. I will definately use them again.

Very Satisfied
Reviewer: tlwyse
Click Here to See the Profile for tlwyse

2/17/10 5:56 PM
This was my first lens rental experience with Camera Lens Rental and I couldn't be more pleased with their customer service, something that seems increasingly non-existent these days. They were very patient walking me through the process of placing my order and answering any questions I had as a newbie.  
 
Only "issue" I had was with some flash radio triggers I rented along with the lens. The radio triggers arrived without a connection/cable that I could use with my monolight strobes. This was no fault of theirs but I did happen to mention it when I was asking about the return details. I had no expectation of any compensation since it was my fault for not asking about cables but they quickly apologized and offered a free rental on the radio triggers next time I needed and even promised to research getting the correct cables for my flash units. This totally blew me away that not only would they comp my next rental but go the extra mile and see that cables were provided. What can I say? I honestly thought companies like this were a thing of the past....glad to see I was wrong!

Somewhat Satisfied
Reviewer: d ice
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2/17/10 9:37 AM
The service from camera lens rentals was great. The only problem that I experienced was they sent the package to a fedex location that was different than the one I requested. thankfully fedex places a confirmation call with the address. The return process was a snap. they make it super easy to repack and ship with the sticker already packed. I will use camera lens rentals again.

Reseller Reply    
Posted by
2/25/10 3:00 PM
First off let me say that D Ice is a great customer and have nothing but good things to say about him. We shipped the package to the address given to us by the customer. He was going to Las Vegas for a short trip and we shipped to the Fedex Kinkos he gave us the address for. For whatever reason Fedex held this in Las Vegas at another Fedex Kinkos. It was out of our hands. Had we got a call about it, we could have called the Fedex CSR team and had Fedex deliver it to the correct location. This was a mistake on Fedex's part and not ours. We understand not everyone has time to call, but this is something that could have been fixed, even though we did what we were supposed to do.

Camera Lens Rentals
cameralensrenta

Very Dissatisfied
Reviewer: dahat
(read my 2 reviews)
Click Here to See the Profile for dahat

2/16/10 12:37 AM
After website claimed specific lens was in stock at time of order, contacted an hour later and told otherwise, asked if another lens would suffice, I mentioned slightly higher version of what I had requested, only to be told that I would have to pay full price for it (more than 2x what the original lens I had requested).  
 
The whole reason I opted to be willing to do business with them in the first place is because they claimed (falsely I later learned) to have a specific item in stock.

This review was modified by its author, dahat, on 2/18/10 10:50 AM.

Reseller Reply    
Posted by
2/27/10 1:50 PM
Item was never in stock as the poster says it was. Brendan tried to extort us for a more expensive lens. We posted a reply of email exchange showing this, but Reseller Ratings took this down. Reseller Ratings refuses to stand behind what they supposedly stand for. The email laid out clear extortion and yet they allow this poster to post on their website. One person out of 400 and some should speak volumes about this guy. He gave us negative ratings across the board. We are second to none in customer service as we are a mom and pops store and all of our other customers comment on our customer service. Brendan demanded that we give him the more expensive lens for the cost of the lesser one. In his email he said "Furthermore I will be unable to offer a suggestion that others use you as a service in future. In fact I reserve the right to inform those (multiple persons) who originally referred me to your site of the unprofessionalness of this encounter and suggest that they cease recommending you as well." A clear threat to us unless he got the more expensive lens for the cost of the inexpensive one.  
The person who referred him is a great customer of ours who runs a great website and someone I speak to, rent to, and sell to regularly. Some people you just cant please no matter how hard you try.

Camera Lens Rentals
cameralensrenta

Very Satisfied
Reviewer: Elise04
Click Here to See the Profile for Elise04

2/11/10 9:32 PM
This was my second rental from CLR and I couldn't have been happier! I needed a last minute rush on my rental and Barry responded to my email immediately and worked with me on changing my order so I could get it in time. I've never had any problems with my rentals and I know Barry really wants to make his customers happy. Not to mention CLR has some of the most competitive prices around!

Very Satisfied
Reviewer: erikwindsurf
Click Here to See the Profile for erikwindsurf

2/11/10 9:15 PM
This was my first time renting from this company. I rented a lens to take with me to Hawaii. I am really happy that I did it! The lens came in fantastic condition and was exactly what I needed. I had the opportunity to see and photograph about 50 Humpback whales up close and with my current lens(s) the photos would not have been as spectacular. Shipping was easy and I appreciated the reminder call and email for the return shipping. Thanks! I will use them again.

Reviewer: ron303
Click Here to See the Profile for ron303

2/11/10 3:19 PM
These guys are the best. Lens is always on time or sooner! Equipment is well taken care of and works like new. Will be using them in the future.

Very Satisfied
Reviewer: cincycanuk
(read my 2 reviews)
Click Here to See the Profile for cincycanuk

2/11/10 3:18 PM
Very good experience. Professional, helpful staff. Fast service, will definitely use again.

Very Satisfied
Reviewer: chick3kids
Click Here to See the Profile for chick3kids

2/3/10 5:07 PM
I am a first time renter of a lens from CLR. My daughter runs track at a D1 school and I was always struggling with good indoor shots of her. The lens I rented did the trick, the pictures turned out great and I have already reserved the lens for 2 more weeks! The lens came just as promised and returning it was very easy. I couldn't be happier! Thanks CLR!

Very Satisfied
Reviewer: wsgareiss
Click Here to See the Profile for wsgareiss

2/2/10 9:07 PM
This was my first lens rental and the experience was wonderful! They followed up on an unfinished order that I didn't think would work out - and it led to an order and a happy customer. I will most definitely be back for all my lens rentals in the future and will recommend to anyone looking for a rental lens.

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